Thompson Creek Window Company

Thompson Creek Window Company

Thompson Creek Window Company
4200 Parliament Pl Ste 600, Lanham MD, 20706 USA

Overview

About Us

Thompson Creek Window Company is a privately owned, family operated manufacturer and installer of energy-efficient home improvement replacement products. Founded in 1980, the Company has evolved into one of the leading specialty home improvement manufacturing and contracting companies in the nation. We provide top-quality replacement windows and doors, vinyl siding, roofing and a clog-free gutter system. Thompson Creek Window Company is headquartered in Lanham, MD, and manufacturers our products in Upper Marlboro, MD, employing more than 400 people in Washington D.C., Maryland and Virginia.

At-A-Glance
Member Since:
1/24/2018
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.4 (47)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Thomson Creek"

    - M.H, | Chesapeake Beach MD
    Jul 30, 2021

  • "Customer asked us not to share his/her review."

    - X.X, | Easton MD
    Apr 16, 2021

  • "COURTEOUS PROFESSIONAL CONTRACTOR"

    - A.S, | Worton MD
    Oct 24, 2020

4.4 (47)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Thomson Creek"

    - M.H, | Chesapeake Beach MD

  • "Customer asked us not to share his/her review."

    - X.X, | Easton MD

  • "COURTEOUS PROFESSIONAL CONTRACTOR"

    - A.S, | Worton MD

  • "EXCEEDED EXPECTATIONS"

    - F.E, | Mechanicsville MD

  • "Shingle removal and cleanup"

    - B.G, | Ellicott City MD

  • "Customer asked us not to share his/her review."

    - X.X, | Charlotte Hall MD

  • "Customer asked us not to share his/her review."

    - X.X, | Pasadena MD

  • "Customer asked us not to share his/her review."

    - X.X, | Oxon Hill MD

  • - S.M, | Potomac MD

  • "UNDERSTANDING KIND & PROFESSIONAL"

    - V.P, | Waldorf MD

  • "Professional"

    - J.S, | Temple Hills MD

  • "PROFESSIONAL & KNOWLEDGEABLE"

    - G.F, | ARLINGTON VA

  • "Customer asked us not to share his/her review."

    - X.X, | HOLLYWOOD MD

  • "Customer asked us not to share his/her review."

    - X.X, | Parkville MD

  • "HIGHLY RECOMMENDED CONTRACTOR"

    - C.H, | Mount Airy MD

  • "Customer asked us not to share his/her review."

    - X.X, | RICHMOND VA

  • "Lived up to their reputation excellent"

    - M.P, | SEVERN MD

  • "Customer asked us not to share his/her review."

    - X.X, | SPRINGFIELD VA

  • "Questionable Install."

    - T.D, | TEMPLE HILLS MD

  • "DIDNT MEET ANY"

    - A.B, | Walkersville MD

  • - M.F, | Baltimore MD

  • "GREAT COMPANY!"

    - E.S, | Lanham MD

  • "VERY KNOWLEDGEABLE"

    - J.F, | Alexandria VA

  • - B.K, | Pasadena MD

  • "WHEN WORK WAS DONE IT WAS AFTER DARK SO"

    - D.S, | Bowie MD

  • "Professional Roofing Contractor"

    - M.H, | Centreville MD

  • "EXCELLENT & PROFESSIONAL; GOOD WORK; TIM"

    - N.K, | Lorton VA

  • "Customer asked us not to share his/her review."

    - X.X, | Centreville VA

  • "PROFESSIONAL AND VERY KNOWLEDGEABLE"

    - Y.R, | California MD

  • - L.C, | Upper Marlboro MD

  • "AGGRESSIVE SALE; POOR INSTALL"

    - T.G, | Silver Spring MD

  • "KNOWLEDGEABLE CONTRACTOR"

    - M.K, | Pasadena MD

  • "THOMPSON CREEK"

    - D.T, | Leesburg VA

  • - M.M, | Poolesville MD

  • "THE CONTRACTOR WHO DID THE"

    - S.K, | Alexandria VA

  • - C.M, | Upper Marlboro MD

  • "THEY EXPLAINED & DELIVERED"

    - J.J, | Woodbridge VA

  • "Customer asked us not to share his/her review."

    - X.X, | Waldorf MD

  • "Not a fan of Thompson Creek"

    - A.H, | Germantown MD

  • "Customer asked us not to share his/her review."

    - X.X, | Edgewater MD

  • - T.B, | Springfield VA

  • "Professional and Knowledgeable Contractor"

    - G.O, | Silver Spring MD

  • - M.M, | Washington DC

  • "PROFESSIONAL RESPONSIVE CONTRACTOR"

    - S.S, | Ellicott City MD

  • "Professional and Knowledgeable Contractor"

    - R.C, | Fredericksburg VA

  • - J.B, | Lusby MD

  • - C.S, | Gainesville VA

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Google
4.5 (1865)

Google Reviews

Contractor reviews from customers on Google

  • "The crew was very nice and jovial. They worked efficiently and I love the windows. My issue is the home office kept calling the wrong contact number despite me giving the representative the updated contact information. It was aggravating and then when I asked again for the contact numbers to be updated, I got no response. The installation was great, but there needs to be a customer portal so we can update contact information and place requests faster."

    - G.K, Jul 30, 2021

  • "We are thrilled with the installation of our new wiindows! Duane and his 5 man crew were wonderful, removing and installing the new windows effortlessly. The attention to detail and finesse of all the staff was great. A supervisor stopped by to check on the work and the staff and saw the great job they were doing. Another came by to bring wood for the men to repair wood rot on 4 of the windows. 5 star work and 5 star staff! Thank you! (We understand there were phone problems the day of our installation but called numerous times that day and since, trying to pay you. My husband has left several messages (and at 2 different phone numbers) and no one has followed up yet for payment. Also, Duane called in a missing screen that day and we have not yet heard back on this either.)"

    - A.T, Jul 24, 2021

  • "I had Thompson Creek replace 13 windows. A crew of four showed up at 8 AM and worked straight through until five. I don’t even think that they ate lunch and it was 90°F outside. They were quiet, industrious and friendly and did a fantastic job. The windows themselves are lovely, easy to open and close, and high-quality. I am looking forward to the weather changing so that I can open them on a regular basis. I can’t say enough good about the installers but only wish that they spoke more English so that I could have spoken to them. All in all this was a terrific experience and I would highly recommend Thompson Creek."

    - J.J, Jul 21, 2021

See All Google
4.5 (1865)

Google Reviews

Contractor reviews from customers on Google

  • "The crew was very nice and jovial. They worked efficiently and I love the windows. My issue is the home office kept calling the wrong contact number despite me giving the representative the updated contact information. It was aggravating and then when I asked again for the contact numbers to be updated, I got no response. The installation was great, but there needs to be a customer portal so we can update contact information and place requests faster."

    - G.K.

  • "We are thrilled with the installation of our new wiindows! Duane and his 5 man crew were wonderful, removing and installing the new windows effortlessly. The attention to detail and finesse of all the staff was great. A supervisor stopped by to check on the work and the staff and saw the great job they were doing. Another came by to bring wood for the men to repair wood rot on 4 of the windows. 5 star work and 5 star staff! Thank you! (We understand there were phone problems the day of our installation but called numerous times that day and since, trying to pay you. My husband has left several messages (and at 2 different phone numbers) and no one has followed up yet for payment. Also, Duane called in a missing screen that day and we have not yet heard back on this either.)"

    - A.T.

  • "I had Thompson Creek replace 13 windows. A crew of four showed up at 8 AM and worked straight through until five. I don’t even think that they ate lunch and it was 90°F outside. They were quiet, industrious and friendly and did a fantastic job. The windows themselves are lovely, easy to open and close, and high-quality. I am looking forward to the weather changing so that I can open them on a regular basis. I can’t say enough good about the installers but only wish that they spoke more English so that I could have spoken to them. All in all this was a terrific experience and I would highly recommend Thompson Creek."

    - J.J.

  • "Thompson Creek did a fantastic job replacing our windows! The team that came was so efficient! They all worked so well together each knowing their job and they got our whole house done in a day! They were very careful covering all our floors, took care not to scratch our windowsills, and cleaned up every bit of trash when they were done. Just can't say enough! Our windows have been in 2 weeks and already we have noticed a difference in the temperature in our upstairs not being so hot; and we can't get over the change in the outside noise we now DON'T hear. Best thing we ever did!!"

    - H.J.

  • "Shopped many different companies for vinyl siding replacement, new entry door and gutters. Already had Thompson Creek replace all our windows. We were so happy with the windows and follow up service that we felt comfortable finishing the exterior of the house with Thompson Creek. Due to the pandemic it turned into a very long process, but it was well worth the wait. From the office project manager to the onsite project manager to the installation crews...everyone was top notch!!! You can trust Thompson Creek to use quality products and perform excellent installations all while making sure you are happy with everything from start to finish and beyond. Have no hesitations if you're considering Thompson Creek. They are great!!!"

    - G.S.

  • "We had an all-around great experience with Thompson Creek windows! The salesmen were great to work with, and we felt taken care of. The actual work that was done was extremely professional and done quickly and cleanly. We are so happy with the outcome, we know that the windows are quality and the bay window that we had installed is beautiful. Would definitely recommend this company."

    - L.B.

  • "This company makes great doors. The follow up and responsiveness to issues is poor at best. Took 10 days after installment for someone to come look at the issue. He agreed there is an issue so i am scheduled in 2 months for repair. That's correct 2 months after installation. The president the company sent a nice email asking if i was satisfied, I replied to him that i was very disappointed and not surprisingly , no response form him. They are apparently so busy with new clients, that once they are paid, they will get around to you when it is convenient for them. A very poor way to do business."

    - M.S.

  • "I can genuinely recommend Thompson Creek to anyone considering replacement of windows and doors. My experience with this company has been very positive. Their representatives and installers are professional and skilled. Every care was taken with precise measurements of every window and the door. The installation team was very careful and focused as they worked and the end result is very attractive. The windows are draft free and are going to be so easy to clean! Neighbors have even made it a point to talk to me about my attractive new front door."

    - S.M.

  • "They did an outstanding job! They were very professional and knew what they were doing. Kudos to them! I watched them tear out the old windows and replace them with new ones. It took no time to replace the two front windows. I was truly impressed. The aluminum they installed under and between the windows to protect the wood looks great. You can not tell the difference between the wood and the aluminum cover. My windows look so good! To my surprise, a couple of days later, I received a gift from Thompson Creek Windows and it was a jar of chocolate chip cookies. Those cookies were so good I search on Google to find where to purchase those cookies. I brought some of the cookies, man they are good! Thanks again for the wonderful job you guys did. You did an outstanding job. You have not seen the last of me. I have 7 more windows to replace and I will call you again in the near future."

    - D.B.

  • "Thompson Creek was our choice to replace the windows on the townhouse that we had just purchased. The house had the original windows (29 years old) and they were in bad shape. We had a few other window replacement companies give us estimates but we didn't like their sales pressure. Thompson Creek had a good product and made us feel comfortable with choosing them to do the job. They were on-time for all appointments and met the date they promised after doing the detailed measurements. The installers were professional and completed the job in one day. They cleaned everything up after the work and made sure we were satisfied with each window. I would definitely recommend that you use Thompson Creek for your window replacement."

    - T.R.

  • "From our first meeting with their Sales Rep, the service, professionalism and sincere caring for us and our needs was spectacular. The installers were courteous, professional and did an outstanding job. The clean up was amazing. One would never have known that we had just had major restorative work done at our home. I would recommend Thompson Creek to anyone. Thank you for making our home brighter and warmer."

    - B.B.

  • "We needed to replace our 40 year old sliding glass doors and considered several vendors. We, ultimately, chose Thompson Creek (who were not the lowest priced) because of their high quality product and excellent reputation for service. Post installation, we are quite happy with our decision. The sliders are terrific and the installation itself was excellent. In fact, the crew faced and overcame a significant challenge due to the existing frame. They customized a solution to ensure a tight fit for the new sliders and all was well. It is always tempting to select the lowest priced vendor. However, in this case, when it comes to windows and doors, the old adage applies, “you get what you pay for”."

    - M.O.

  • "We decided to go with Thompson Creek because of their reputation for quality work as well as the many good reviews I researched, along with a reference from a friend. We have had windows installed before, only to have the company go out of business when an issue surfaced. The Thompson Creek installation crew arrived right on time and immediately set to work. The guys were very friendly, respectful and definitely professional. They installed all 5 windows very quickly and upon checking the quality of the workmanship, I could not have been more pleased. They cleaned up after completing the installation, in fact they clean up the area better than it was before they arrived. Great job all around......"

    - J.B.

  • "The Thompson Creek team from start to finish were professional, prompt, followed up on dates, times appointments. I had my entire house replaced with Thompson Creek Windows and they completed the work on the dates they had planned and on time. The installation team was excellent. Prices were very competitive. Windows are high quality and made locally at their factory. No middlemen men necessary. Overall, I would highly recommend them."

    - A.R.

  • "We are very happy with our new great windows and recommend Thompson Creek for their excellent windows, fair pricing and fantastic service. Each of the Thompson Creek team members were fantastic. The professionalism and support we received beginning with our initial virtual meeting with their sales rep (Joshua), to the install team and the local area manager who stopped by to make sure the install was going well. They all made us feel very comfortable and answered all our questions. The install team was very respectful, did a great job and cleaned up after completing their work."

    - D.P.

  • "Thompson Creek did a fantastic job. We were impressed from the initial sales call to the finished job. Communication was great. Job Supervisors friendly and professional, installers very nice, quick, respectful and clean. They hauled old windows and storms away, cleaned up around the house and made sure we were happy. Our new windows are great and we will use Thompson Creek again."

    - L.B.

  • "I had 6 windows replaced in m home. The crew showed up right on time, and went straight to work. Openings were covered to keep rubble outside, and keep cleanup easy. The entire job was done within a few hours of them starting. after the caulking was done, they cleaned up everything. The job was very professionally done from start to finish. I would recommend Thompson Creek windows. The crew was very polite, clean, and professional at all times."

    - K.J.

  • "TC provided excellent service in my request for a quote to replace windows in a 70+ year tenant farm house. TC visited three times (to write up a quote, measure windows, install windows). My tenant was happy that the installation time was limited with little intrusion. All interactions with TC staff were remarkably good and they all spoke with a smile. Thank you TC for a job very well done. I will return when the need arises."

    - B.W.

  • "Thomson Creek provides an excellent product! We are very happy with our new windows, storm door, siding and roof. Prices are on the high side but, you do get what you pay for using them. The installers and subcontractors were good at what they do. We would recommend using them. They do need to improve on communication with the customer on arrival times and updates on the project."

    - C.K.

  • "This was an excellent experience. We had used a different national company to replace windows in our previous home in Ohio, but that national company gave us a bid here in Virginia which was more than triple what I paid in Ohio. When we moved to Virginia, I knew prices would be higher here, but we had the Thompson Creek group come and their estimate was what I expected for this part of the country. Their sales presentation and explanations and recommendations were professional and the whole process went quicker than I expected and with great care and efficiency. I am very pleased."

    - L.M.

  • "The experience with Thompson Creek was exceptional. The product is nothing short of excellent, the sales rep was courteous and answered all our questions, the install crew was on time, considerate and extremely fast. They included a demonstration of all the window features. The company followed-up with inspection visits to be certain everything was to our liking. Call me impressed. Would recommend TC to anyone!"

    - D.L.

  • "First I would like to say that our friends had their windows installed a year ago by Thompson Creek and they were very happy with their windows. We wanted to wait a year to see if they were still happy with the windows and see if they had any issues over that year that might have caused them to change their opinion. With no issues and still happy with their windows we decided to call Thompson Creek for an estimate and were happy with how that went and ordered the windows. I am happy to say that the installation went great and the crew was quick and very respectful as they installed all 22 of our windows. It was a big job and took most of the day. Great job!"

    - D.A.

  • "Ever they came to my door, my entire home experience has changed. He guided me smoothly through understanding why I've been paying ridiculous energy bills, and has helped me save SO much money! My energy bill was cut by 1/3 with just ONE window! Will definitely be snagging some more soon."

    - K.R.

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