Pinnacle Home Improvements LLC

May 14, 2022

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"I was looking for window replacements for my condo and this place was recommended to me. Thankfully they responded with excellent service, a timely appointment to evaluate my situation, and a simple easy-to-understand contract to resolve my window issues. Of course there's a few months wait to get custom sizes but I expected that. Thanks also to my sales rep Robert!"

Apr 16, 2022

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"We just finished our consult with James R., and we had a great experience! He arrived on time, was friendly, informative and upfront. Pinnacle worked with our budget, and we're looking forward to our new window installation!"

Apr 6, 2022

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"Pinnacle field rep Elise came to our home and gave my wife and I a great education on the quality tiles that will be used and the certified workers who will put the tiles on our roof. No hassle process to get things started with easy quick approval for monthly payments we pay that starts in 90 days! I checked BBB (Better Business Bureau) before the rep came to our home. No major complaints at all. Tons of five star reviews. A company to turn to when your home insurance won't replace your roof. A great alternative."

Mar 5, 2022

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"Elise was fantastic!! Not only did she take the time to educate us she explained Pinnacle, their history and experiences with replacing windows. I cannot recommend them enough. She answered all of our questions and feel like she truly cared about our needs and concerns."

Mar 3, 2022

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"Scheduling went as planned no set backs even though it started to rain a little the crew kept going. They were fast efficient and cleaned up really good. My roof looks amazing I love it. Thank you Pinnacle"

Feb 25, 2022

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"The sales person and workers was very reliable, punctual. They came and finished the job, cleaning around after completion. I was very satisfied with the job and price. I would surely recommend their professionalism and quality of work."

Feb 10, 2022

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"We just had all the windows in our house replaced by Pinnacle Home Improvements, and we couldn't be happier. The company is very reliable and sticks to their deadlines. The windows were delivered and installed exactly when promised. The quality of the product was exactly what we expected, and the installation went very smoothly, no problems or surprises. Thank you guys for making this project so stress free!"

Feb 10, 2022

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"We had siding done on our home. Everyone at Pinnacle from the sales person to the men who did the actual work on our home were professional and went out of their way to communicate and answer any questions that we had. We are extremely happy with the finished product and they will be the first we call when we are ready to have our windows done! Highly recommend Pinnacle Home Improvements and their team!"

Feb 7, 2022

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"Great service from quote to install. Very quick to respond. Awesome follow up to make sure we were happy! Highly recommend!"

Jan 28, 2022

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"My husband and I are thrilled with the excellent work done by Pinnacle Home Improvement 👍! The Roof is beautiful. Let me tell you ... when they come to put your roof on .. they won't leave until the job is done! Then they'll take a flashlight looking for loose nails or materials that may have fallen on the grass/ground. Excellent service! We had these amazing Windows put in on the front of the house upstairs. I wish we had included the back of the house. Beautiful job. Great work Pinnacle 👍👍! Mrs. Selena Gaffney."

Jan 26, 2022

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"Mr. Lackey was very professional, friendly, knowledgeable, and patient with us. He came back to our home multiple times with samples to make sure we got exactly what we wanted. The crews did great work. The siding crew was fast and efficient. The window crew even came back to reinstall one of the windows. Pinnacle made sure that we were pleased with the job. I would definitely recommend them to friends and family."

Jan 16, 2022

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"The commercials are annoying. I don’t know what you are selling. And the commercial comes on every 3 minutes. The little girl is annoying. I Googled it and I am not the only one that finds it horrible. Please get a commercial with adults that can pronounce and articulate what you are selling. Thank you!"

Dec 17, 2021

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"Phil Greene my sales rep was absolutely amazing. He made me feel like a friend instead of a customer. 150% outstanding customer service. Every question I had he answered without hesitation and was very knowledgeable about Pinnacle products, services and financing. His customer service was amazing. He was outstanding, nice, friendly, patient and very very informative. He made the process easy and fun. He explained the process and broke down each and every step and put my mind at ease. He's a great representative for Pinnacle and you need more people like him representing Pinnacle. Phil is amazing.."

Dec 14, 2021

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"I appreciate the new siding. I underestimated the value that it brings to my home. The guys did an amazing job! I watched daily as they removed the old and put on the new. They worked with so much professionalism and respected my property. I am so glad I chose this company because I was kept in the loop as to what was happening daily. Minor issues were resolved quickly and the administrative staff was very attentive. The workers showed up as scheduled and now I have a beautiful home again. I will be hiring Pinnacle again to do more work in the future. My neighbor asked me about the pricing. I told him it was worth every penny they charged. I appreciate even more the integrity of the company. May God bless this company as they endeavor to serve homeowners."

Dec 8, 2021

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"Everything about Pinnacle from sales to the finishing touches was a smooth, positive experience. The salesman was professional and knew the product. The girls in the office were customer service gems & very passionate. The crews who installed my windows and siding were efficient, professional and thorough. The project managers were there to address issues and questions. The product is great quality with competitive prices, and I could not be happier. I would highly recommend working with this company."

Nov 18, 2021

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"My experience with Pinnacle Home Improvements was outstanding! Specifically, Steve Woods (my direct contact at Pinnacle) worked with my field adjuster to point out all the damage that was caused by the storm. He then spent time with me and my wife to help us understand the claim process and was very detailed while explaining the contract. He answered ALL our questions before, during, and after the work was completed. He then worked with the desk adjuster to provide the documentation necessary to obtain our final payment. The entire process was very smooth and performed in a timely fashion. I highly recommend if any home improvements are needed you work with Pinnacle Home Improvement. And if given the opportunity to work directly with Steve Woods, as he is the consummate professional. Justin Budny"

Nov 12, 2021

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"After I purchased the house I'd been renting for several years, I was finally able to make some much-needed improvements. I contacted Pinnacle after seeing the excellent work that was done on my sister's home. The salesperson was incredibly easy to get in touch with, and helped me select the siding and windows. Even though they were done a few weeks apart, they stayed in touch to let me know what was going on and what to expect. Their professionalism and quality are second-to-none! I only wish they did other types of home improvements, because I'd definitely contact them again."

Nov 12, 2021

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"I really enjoyed my experience with Chris Glenn he is a good Product Specialist for your company. I really enjoyed him he is very professional and knowledgeable about the job he helps you make the right decisions and choices for the job and he was very upfront with us about helping us make the decision on our choices to make our home a better home. And I really like the company as a whole because you guys provide the most highest quality that is to my liking and Chris is very good at what he does he helped me make my dream colors a lot easy with as far as me changing them up to what made me smile and held on to his color chart as if he were mine to keep Chris is A-1 he is a keeper in my eyes."

Nov 6, 2021

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"From the start the experience with Pinnacle Home Improvements was stellar. Their sales rep, Les Sims, provided detailed information about their superior products and worked hard to get us the best price possible. The installation ran smoothly, with minor concerns handled swiftly and to our satisfaction. In addition, a neighbor of ours who spends a lot of time outside commented about the superior job he had observed. There have been a number of roofs replaced in our aging neighborhood and this neighbor let us know that it was the best installation he had seen! I would HIGHLY recommend this company!"

Oct 28, 2021

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"Our salesman James R. was super nice, and explained everything about the roof. He answered our questions and displayed great knowledge on what he was selling taking the time to point out all the things that would need to be done. We were so impressed we said yes to replacing our roof. Thank you so much James!! Highly recommend you to everyone."

Oct 15, 2021

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"Out salesman James R. was super nice, and explained everything about the window. He answered our questions and displayed great knowledge on what he was selling taking the time to point out all the extras. We were so impressed we said yes to replacing our very old windows. Thank you so much James!! Highly recommend you to everyone."

Aug 3, 2021

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"The entire experience from start to finish was handled professionally. They showed up when they said they would, they completed the work on time, they had someone there asking if I was okay with the work being done, the cleanup was absolutely great. Something I’m not used to with today’s contractors. Then the best, they have called multiple times to ask if I am pleased with the work. This is first class professional company that I will recommend and if the need arises I will use again."

Aug 3, 2021

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"Robert Lackey’s presentation for Pinnacle Home Improvements was by far the best of anyone else and we were so impressed, we agreed to have Pinnacle do our vinyl siding. Our home is 38 years old, and we have been in it for 28 years so imagine the siding, it was cracked and damaged. Once the installers finished our home, it looked like a freshly built home. The workers were efficient, polite, and very professional. We love our siding and gutters. Once the job was finished, the workers cleaned the area as if no one were ever there doing that type of job. We would highly recommend Pinnacle; you cannot go wrong with Pinnacle."

Aug 2, 2021

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"Pinnacle was GREAT! From the at home sales demo , to the scheduling and installation they were FIRST CLASS! During this crazy time of uncertainty, they kept me informed along the entire process and I never had to call and ask for a thing. I highly recommend Pinnacle for their services. And yes, I called them because of their commercial, Hi Lyndsay! But I will call them back because of their service."

Jul 28, 2021

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"Everyone involved were very nice, professional, and friendly from the salesperson down to the installers. The representative who came to inspect the work after it was completed was exceptional too. Great job! Great people! Great company!"

Jul 28, 2021

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"Both the gutter and windows installers did a wonderful job. The Pinnacle representative was very informative and helpful with walking us through the process. We are very well pleased. We live on a very busy street and the neighbors and passerby all notice the improvements, We ould like to say thank you. We have already begun to see a savings."

Jul 27, 2021

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"I have just completed two big jobs with this company. One was replacing windows on my home and the other was replacing the siding. Mr Calhoun was very knowledgeable about their products and was able to convince me of quality and value. The installers arrived early and worked diligently even though rain to get the job completed and they were very professional and helpful. In fact, I had talked to another company about replacing my windows and they were going to charge more than the total cost for both jobs by Pinnacle. I saved five hundred dollars by hiring Pinnacle. So I would highly recommend them to friends and family. L. Dyson"

Jul 27, 2021

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"really wish they would get a better commercial. The only person that thinks she is cute saying the company name wrong are the parents. Who is going to take you seriously when number 1 commercial I low budget and you have a little girl that has absolutely nothing with home improvement. are they saying people at pinnacle aren't smart enough to pronounce it right? she is just annoying at this point"

Jul 19, 2021

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"5+ rate I would definately recommend Pinnacle Home Improvements to everyone. They did an awesome job with the siding and roof. There was great communication by keeping me updated on what was going on. I found out about them by television advertising and decided to try them and worked out so perfectly. I should have done before picture but here is the after picture. Thanks so much Pinnacle!!!"

Jun 24, 2021

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"Crews were on time and did a great job and did not leave any mess. Office support kept me updated on potential weather delays throughout the process. I'm very satisfied with the quality of work completed."

May 24, 2021

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"My mother in law was in need of new windows, siding, and a new roof. When she was considering companies, I urged her not to choose a small or start-up business. As much as we love to support smaller companies, I made the mistake of doing so when replacing my roof and 2 years later, our roof had MANY leaks and damage. The company we had originally hired shut down and we had no warranty or coverage. It was a nightmare, we had to replace the entire brand new roof and ended up spending thousands of dollars just for choosing the wrong company. When considering Pinnacle, my MIL and I did extensive research on this company and it’s credentials. I wanted to ensure the same experience would never happen to her. We called for a quote and they were able to get us scheduled for the next day. Our salesman was polite, informative, and took the time to explain every detail to my MIL, and we had no doubt in our minds that this was the company for her. The production process was incredible, we never once had to ask questions. I was concerned that with the size of this project that it would take forever and be too stressful for her, but It only took a couple months, and I’m thankful for the quick communication from Pinnacles team. Her finished home looks AMAZING. The crews that came out were always respectful and wasted no time. Almost looks brand new, I’m still speechless when I pull up to the driveway now! Entire experience was a breeze. Thank you!"

May 23, 2021

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"I assume you guys do a good job, but I assume 90% of your customers don’t have to have to pay out of pocket, their insurance does. I am a single mother with three children at home, paying cash not an insurance claim. One of my children at home is a Marine injured while serving and now lives at home with me. I am very disappointed that your man came to our home and gave an estimate of 25,000 to replace roof. I said I would think about it and that I wanted to get other estimates. He then dropped price to 19,999. I said again I would consider it. He then dropped it another 5,000 if I would sign right then. Extremely high pressure. So tell me how an honest business could give a price of 25,000 and then drop it 10,000.00!?!? Are you serious? It’s apparent that I was trying to be taken advantage of. If not explain how there was a swing in price of 10,000 in half an hour? Then was told if I didn’t sign right then the price went back to original. You people should be ashamed!!!!! I was paying cash I’d saved over the last ten years!!!!! How can you try to mark it all up 10,000 and then drop that price if I sign right then?!?! But If didn’t it would go back up to original quote. Also how can you quote a price like that without even measuring my house? Good job on your cute commercial, tricked me into calling. I’m also filing a complaint with the BBB. Also before you respond to this review justifying a 10,000 discount because my son is a disabled marine, your actual military discount was 1000.00. I have picture of your quote. Shame on you. I’ve gotten three other quotes for 10-12,000 right off. Why did you try to charge me 25,000.00?"

May 20, 2021

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"Team Pinnacle Alpharetta have been fantastic, from sales presentation to installation and follow through living up to every single commitment. We waited longer than normal lead times because of the challenge that Covid is imposing on anything these days but Pinnacle never over promised to earn our business. We had sixteen windows replaced on one long day of work and the teamwork and quality of finishing they demonstrated were formidable. We will call them again soon to renovate windows on another section of the house. Well done Team Pinnacle! Aldo and Judy Romano"

May 9, 2021

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"I was eager to have a quote for siding to replace for my entire house and schedule with pinnacle. The first appointment was for April 12th and I got a very nice voicemail letting me know it needed to be rescheduled the man offered $500 off which was above generous. Rescheduling was not problem. The next appointment ( 2 weeks later) was coming up and it got rescheduled the day before ( I was told they overbooked and the manger choose a different area to be seen) The person that called was very kind and apologetic so we moved my appointment luckily to the following week. The day before this appointment on April 28th someone called to confirm it ( CONFIRM) I was so happy I would be getting the estimate. Well this person was not the very kind or professional. He said “so your husband will be there also right” when I said he would be at work he said they can’t come because all decision makers living in the home must be present. I was blown away I had not been told this at any point in scheduling the appointments. The man ( I don’t know his name was very dismissive) he didn’t seem to care if I rescheduled or canceled all together. I canceled all together. The fact is if my appointment had not been canceled twice by the company my husband would have been home. He is a paramedic and works 24 on 48 off shifts. I tried to schedule it so he would be here. Obviously I’d rather make decisions together ( not that I think we would be deciding on the spot right?!) we would look over options. I have since got a quote from a company that didn’t mind my husband not being home. Did the work, wrote and estimate and sent it over. I’ll still like to get at least one more for comparison. Another question I have is would this man had done the same to my husband if I were not going to be home? Either way if this is a policy can I find it on pinnacles website? I haven’t been called and asked to reschedule. It really does feel they don’t care about my business."

Apr 26, 2021

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"From my fist phone call to them to the end of installation They did everything as I was told hey would. Never late for any appointments, always willing to answer all questions & return messages promptly. Installation crew was excellent & left my property cleaner than it was when they arrived. By the time they were cleaning up it had darted to rain & they still did an excellent job."

Apr 9, 2021

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"My home's exterior siding was recently replaced. It's really good looking. My house is in Coweta County and was in the midst of the recent F-4 tornado. You should get a photo team out here immediately to record the damage surrounding us and the after photo of how our house "weathered the storm" virtually untouched."

Apr 7, 2021

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"Pinnacle came to my house and help me with no one else would. I will be getting a brand new beautiful roof on my home in just a few short weeks. Thank you so much."

Mar 25, 2021

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"Everyone was friendly and the process was quick. 10/10 would recommend to anyone needing a reliable and established company to take care of their improvements needs."

Mar 6, 2021

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"We were 100% pleased with Pinnacle's service. They replaced all our windows and installed new ones. Along with that, without extra charge, they took down our old window blinds and installed the new ones. From the polite and knowledgeable salesman, to the equally polite installers, we would (and have) recommend Pinnacle to others. The installers arrived right on time; worked politely, efficiently, and carefully; answered our questions thoroughly, and did a wonderful job of cleaning up and hauling away afterwards. Now that our new beautiful windows are installed, we couldn't be happier with the views, the outdoor noise reduction, and the energy savings they provide us. A+ job, Pinnacle!"

Mar 6, 2021

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"I called an scheduled an appointment for an estimate for our home. Two days prior, I received a phone call from Pinnacle informing me the supervisor had taken a look at our home via the satellite an decided it would cost $30,000 plus to put siding on our home. Evidently, the house was too small 1400 sq ft, we were in the wrong neighborhood or they didn't want to travel the distance for the estimate. We did receive an estimate from another company who also offered in house financing, approximately $11,000.00. Won't reach out to Pinnacle again."

Feb 6, 2021

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"I had new windows installed, then had siding added for a beautiful new look to my house. The work was well done with professional installation and friendly, courteous installers. Would recommend this crew to anyone needing that kind of work. Also the office staff were knowledgeable, kind and courteous personnel. From the salesperson to finished product, it was a great experience."

Feb 1, 2021

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"Pinnacle Home Improvements did an outstanding job replacing my roof. All of the Greg Calhoun was professional, courteous, and very personable. The roofing crew was on time, and did an outstanding job on the roof as well as clean up. They delivered exactly what Mr. Calhoun guaranteed they would. I highly recommend Pinnacle Home Improvements for your replacement roofing needs."

Jan 15, 2021

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"My experience was amazing from the Sales person Gregory who explain the roof options and material. He help us get approved for financing since Michael job was slowed down due to the pandemic. I would highly recommend them."

Nov 27, 2020

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"The crew came in to install my windows and really got it done. Had to come back and do an adjustment and man was the service tech, Shane Ledbetter, was phenomenal. My sales person, Robert, was so detailed in sales pitch. EXTRAORDINARY EXPERIENCE."

Nov 21, 2020

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"Arik Davies just did a presentation and quote with us. Very pleasurable experience. My wife and I think he did a great job. He educated us and represented the company very well. Two thumbs up Arik. Thank you"

Oct 30, 2020

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"After gathering several quotes for roof replacement I finally settled on Pinnacle Home Improvements. This company, while not the cheapest option financially, was the best option for my needs as they have a far superior Warranty and overall product that is used in the process. Additionally the company works until you are completely satisfied with the work and the price that you sign for is the FINAL price. There are no hidden fees, up charges, surprises etc. I certainly would suggestion this company for roof replacement when investing in your home."

Oct 20, 2020

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"Pinnacle provided siding installation at our home. Crews did good work in a timely manner. I was very pleased with the work of Shane who installed shutters after the siding was completed. He is efficient, pleasant and a great representative of the company."

Oct 3, 2020

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"Pinnacle Home Improvements siding team done a wonderful job on our home. Their pricing was competitive and they made sure we were happy with the finish product before they left. We will certainly use them again in the future."

Apr 21, 2020

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"We had a new roof, new windows and covered gutters installed by Pinnacle Home Improvements. Overall, our experience was excellent. We live about 1.5 hours away from Atlanta and they came all the way out to us with full crews for each project. The workmanship was good quality, they were polite, helpful, answered all our questions and took great care of our needs. A special shout out to James, one of the Managers at Pinnacle. (sorry we don't know his last name). James was absolutely FANTASTIC. We dealt with him on a small issue. He assured us things would be made right, he returned our calls, kept us up-to-date on things and delivered on every promise made without hesitation! It's hard to find wonderful customer service with big companies anymore. With Pinnacle - they truly do ensure 100% customer satisfaction! Thank you for all you did for us! Kim & Jeanine"

Oct 22, 2020

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"contractor review"

Jul 23, 2020

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"THE PERSON WHO SOLD ME MY ROOF"

Jun 15, 2020

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"PINNACLE HOME IMPROVEMENT - CHRISTOPHER"

Jun 12, 2020

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"Customer asked us not to share his/her review."

Apr 17, 2020

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Apr 15, 2020

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Feb 23, 2020

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"Customer asked us not to share his/her review."

Jan 20, 2020

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"FANTASTIC EXPERIENCE"

Jan 9, 2020

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Jul 5, 2019

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"ROOFING PRODUCTS EXPLAINED WELL."

May 22, 2019

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"AWESOME JOB WOULD RECOMMEND -UR-"

Jul 31, 2018

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"Disappointed"

Jul 6, 2018

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Jun 22, 2018

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"SURPRISE!"

Jun 7, 2018

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Sep 8, 2017

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"PINNACLE HOME IMPROVEMENTS"

Aug 28, 2017

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"Customer asked us not to share his/her review."

Jul 6, 2017

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"EDUCATIONAL EXPERIENCE"

Jun 16, 2017

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"Excellent"

Apr 5, 2017

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"Professional and Knowledgeable Contractor"

Mar 8, 2017

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"COMPETENT AND PROFESSIONAL"

Feb 1, 2017

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"Professional and Knowledgeable"

Jan 12, 2017

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"Customer asked us not to share his/her review."

Dec 9, 2016

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"Customer asked us not to share his/her review."

Aug 23, 2016

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Jun 14, 2016

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Feb 23, 2016

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"GUIDED US THROUGH THE JOB VERY WELL"

Feb 9, 2016

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Jan 29, 2016

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"Professional, friendly and punctual. Second mile people."

Jan 7, 2016

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Nov 13, 2015

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"Customer asked us not to share his/her review."

Jan 19, 2015

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Aug 7, 2014

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"CONTRATOR"

Mar 17, 2014

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"are awesome I didn't have to deal with the insurance company.I had another insurance that came out first in july when this claim first occur they underbid and after insurance paid the claim the roofing company didn't respond, we thought we were on our own with a $2300 deductible and a underbid claim.I saw a representative from pinnacle in the subdivision and talk to him he assured me they can help me this was in Dec. after getting my information and talking to the insurance company they were able to redo my claim. words cannot explain how thankful we are for pinnacle"

Mar 6, 2014

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"had a fair price and were extremely professional. I am very pleased with our new roof."