Novus Exteriors Inc

Novus Exteriors Inc

Novus Exteriors Inc
2 Mount Royal Ave Ste 410, Marlborough MA, 01752 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
9/25/2019
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.2 (25)

Google Reviews

Contractor reviews from customers on Google

  • "They were great-responsive, kept me informed through the whole process. Did a full residing of our home-like them so much I had them do more work on the exterior. Would highly recommend."

    - L.S, May 12, 2022

  • "NOVUS helped reside my whole house with Wolf Portrait siding and built a front porch. Their job is excellent with good quality, our house looks brand new and beautiful when it’s done. The whole process is smooth without unexpected cost and passed every inspection from the town. The crew is working professionally, every step is tidy and well organized with respect to my property. The contract is clear and the price is reasonable. Due to covid, there are some delays in materials which are totally understandable. All the work that has been done passed the inspection and they are very responsive and kept us updated with emails, text messages and documented the projects with pics and reports. Great experience with NOVUS, I will definitely recommend NOVUS for siding and home renovation projects."

    - Z.L, Apr 24, 2022

  • "We have a small ranch in Littleton that needed vinyl siding. After receiving several quotes, we chose Novus Exteriors and are glad we did. Their staff is very professional and the work crew is amazing. They had obviously worked together many times, evidenced by their smooth, almost wordless interaction. The job was finished ahead of schedule with attention to detail and expertise. They left the site cleaner than they found it. Our neighbors were so impressed that one family wants to use them next year. If you are looking for excellent work without paying top shelf prices, then I highly recommend you contact the professionals at Novus. Leo L Littleton, MA"

    - L.L, Dec 26, 2021

See All Google
4.2 (25)

Google Reviews

Contractor reviews from customers on Google

  • "They were great-responsive, kept me informed through the whole process. Did a full residing of our home-like them so much I had them do more work on the exterior. Would highly recommend."

    - L.S.

  • "NOVUS helped reside my whole house with Wolf Portrait siding and built a front porch. Their job is excellent with good quality, our house looks brand new and beautiful when it’s done. The whole process is smooth without unexpected cost and passed every inspection from the town. The crew is working professionally, every step is tidy and well organized with respect to my property. The contract is clear and the price is reasonable. Due to covid, there are some delays in materials which are totally understandable. All the work that has been done passed the inspection and they are very responsive and kept us updated with emails, text messages and documented the projects with pics and reports. Great experience with NOVUS, I will definitely recommend NOVUS for siding and home renovation projects."

    - Z.L.

  • "We have a small ranch in Littleton that needed vinyl siding. After receiving several quotes, we chose Novus Exteriors and are glad we did. Their staff is very professional and the work crew is amazing. They had obviously worked together many times, evidenced by their smooth, almost wordless interaction. The job was finished ahead of schedule with attention to detail and expertise. They left the site cleaner than they found it. Our neighbors were so impressed that one family wants to use them next year. If you are looking for excellent work without paying top shelf prices, then I highly recommend you contact the professionals at Novus. Leo L Littleton, MA"

    - L.L.

  • "We have a small ranch in Littleton that needed vinyl siding. After receiving several quotes, we chose Novus Exteriors and are glad we did. Their staff is very professional and the work crew is amazing. They had obviously worked together many times, evidenced by their smooth, almost wordless interaction. The job was finished ahead of schedule with attention to detail and expertise. They left the site cleaner than they found it. Our neighbors were so impressed that one family wants to use them next year. If you are looking for excellent work without paying top shelf prices, then I highly recommend you contact the professionals at Novus. Leo L Littleton, MA"

    - L.L.

  • "I recently hired Novus Exteriors to replace the roof and re-side the house with Hardie board. I found the work crew very polite, honest, hard working, and took pride in their work. Very professional and knowledgeable. They did a great job, the house looks terrific. They were able to start the job quickly and finished in a timely manner. I have received many positive comments from my neighbors on the house renovation. The only minor issue is a rust stain on driveway from waste container after it was removed. I am very satisfied with the job and highly recommend Novus to other customers."

    - R.R.

  • "Novus Exteriors re-sided my house and remodeled one of my bathrooms. They were recommended to me by my neighbor whose house they re-sided last summer and the house looks fantastic. On the web, I found an article, "10 things to look for when hiring a siding contractor", and Novus checked all the boxes. In addition, the staff was great to work with, polite, respectful and responsive when I had questions. The foreman (thank you Rodrigo) was available to come over and answer questions and a wonderful woman (thank you Meiryellen) working in the office who was available (by text!) to answer questions. My house looks wonderful!"

    - E.W.

  • "I can't say enough about how well this company runs. From the moment I met with the owner to review the work needed to be done until the men completed the project it was a great experience. I was not inconvenienced at any time at all. The job was done in a timely manner and with precision. Definitely will recommend Novus Exteriors to family and friends."

    - W.S.

  • "I contacted 3 other certified Hardy installers in my area, Novus was the best price. They also had the clearest contract and statement of work I've seen from just about any contractor, there was no question what was going to be included vs not. Their statement included pictures marked-up with notes about what was being done. They were able to start the job quickly, and aside from one material related delay finished the job quickly. The team was professional and did an excellent job cleaning up. In regards to the product, the installation looks great and being a certified Hardy installer, I can see a difference in the quality. I would recommend Novus to anyone looking for a Hardy plank exterior installation."

    - A.B.

  • "We resided our house and it came out absolutely beautiful. They cleaned up everything every day and made me feel very comfortable with the process. Very responsive and would use them again."

    - C.W.

  • "UPDATE: responding to the owner.. if Marcelo telling me “maybe next week” each time I reach out, or saying “I can maybe do Friday, but let’s play it by ear” is considered “messaging you about your availability” then you’re right.. he really did make an effort to come out(sarcasm). In terms of the picture for “roof damage”, I don’t know where they got that picture because when the 3rd floor sold, I went up on the roof with the inspector and he stated there is no damage to our roof. The reason for this next visit was so Marcelo can see there is no damage to my roof. Had Marcelo and his team come out to install vinyl siding, gutters and repaint/repair rotted planks on our front porch. Gutters leaked, causing damage to the front porch and it’s been a nightmare trying to get marcelo to get someone out to repair it. They tried to blame the roof as the reason for the leak, not the gutters, but I had an inspector come out and say our roof is in great condition and not the cause of the leak that ruined our front porch. I’ve been chasing down Marcelo for over a year and half trying to get them to repair this and they keep putting it on the back burner. Customer support sucks so stay away because once they’re done, they won’t come back out even if it’s on them to fix something"

    - P.D.

  • "Had Marcelo and his team come out to install vinyl siding, gutters and repaint/repair rotted planks on our front porch. Gutters leaked, causing damage to the front porch and it’s been a nightmare trying to get marcelo to get someone out to repair it. They tried to blame the roof as the reason for the leak, not the gutters, but I had an inspector come out and say our roof is in great condition and not the cause of the leak that ruined our front porch. I’ve been chasing down Marcelo for over a year and half trying to get them to repair this and they keep putting it on the back burner. Customer support sucks so stay away because once they’re done, they won’t come back out even if it’s on them to fix something."

    - P.D.

  • "We had Marcelo and his crew come out and replace the siding on a section of our house that was rotted and leaking. He gave a fair price and the crew did excellent work. Most of the companies we reached out to were not interested in working on that section of our home as it was above and around a glass roof. This crew worked quickly and did a fantastic job installing Hardie board siding and vinyl trim boards to make it so we wouldn't ever need to make repairs above and around this glass roof again. In addition, they took the time to caulk and seal around all the windows and around the glass roof so that it no longer leaks. Our wood floors say thank you! Great work and a great team, we will have them back as budget allows for siding in some other areas of the home either this fall or next year. The installation took about 4-5 days, when they had originally said it would be 2-3 days, and it was started about a week later than planned. This was not a problem for us at all, and I told them as much. Everyone is busy, shipments from the distributors are often delayed, and the final product is what really matters."

    - J.C.

  • "I have seen a number of their projects first hand and know their team. They have done as good a job as anyone during this past year. They do what it takes to get the job done right and care about their customers satisfaction."

    - P.R.

  • "Novus did a great job helping with my new extension! They made the project a lot less stressful than anticipated. Very responsive and professional. I recommend them to anyone for siding projects and window installation."

    - S.K.

  • "They do very quality work and install. If you have issues with project delays, welcome to the entire industry having a huge demand issue and almost every product over the past 8 months has been challenging to secure. I would recommend them for any siding or window installation."

    - Q.F.

  • "Novus has helped us through our renovation process, from helping us define the details for our new siding installation and window replacement. The presentation was very impressive, and pricing was super competitive. We were given all contact for the entire team and they were quick on responding whether it was via text message or email. We did face challenging times, and the material was delayed because of the whole Covid Pandemic, but we were informed promptly. Very happy with he results, and will definitely use them again on another project."

    - M.N.

  • "OVERALL: While the quality of the work was excellent, the reliability of getting the work done was lacking. Three weeks since my last update, the job is nearly complete, but remains unfinished. More excuses, more no-shows. Failure to deliver promised paperwork will delay installation of new doors until the spring. While the new deck is stunning, the lighting remains incomplete, and completion of wiring for existing interior sconces, which should have been completed in June, remains unfinished. Some delays are unavoidable --- virus-related supply issues, permit backlog, unanticipated code issues --- but no-shows, phony excuses ... dishonesty is simply intolerable. UPDATE 11/19/2020: Two months after my initial review, the job remains incomplete, SEVEN months later. Promising completion last week, the crew removed temporary railings before checking the materials were complete. A promised visit to verify materials has not happened. The workers were here last week to complete the job but the project manager did not realize the lighting required an electrician. So, I have had a week without any railings at all, and I slid off the deck (slick in bad weather) with my dogs. This is the review I wrote two months ago: The work that was completed was exceptionally well-done, however, FIVE months later, the project remains incomplete. There were some supply delays because of the virus, but the intolerable part is that the excuses are endless, the follow-up to inquiries is answered by promises to call which do not come. Too busy recruiting new jobs while the job is unfinished. PortaPotty sitting on my driveway for 5 months which goes entirely unused some weeks. It saddens me to give a harsh review because the work is exceptional and dishonesty is not my idea of customer service."

    - A.N.

  • "This was a subcontractor used by Home Depot to install new storm doors. They installed a wrong door and wrong handle and told us to work with this company to address it. It's been an absolute nightmare trying to work with them. Installation dates get cancelled with no notification, requiring us to try and contact them to reschedule. However, they do not respond to voicemail or email so we've needed to call every few hours until someone picks up."

    - M

  • "Well informed, met the appointment time."

    - M.C.

  • "I had two storm doors installed. Both were put in reverse, so that upon exiting our house we walk into the exterior siding rather than in the direction of steps, which are on the opposite side. Additionally, one door will not close without an extra hard pull and has affected the closure of the main door. Novus has ignored my messages. I’ve not received a call back, and this has been ongoing for FOUR MONTHS. I am utterly disappointed with the lack of communication, poor customer service, and quality of work."

    - V.G.

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