Spencer Roofing LLC

Spencer Roofing LLC

No GAF Verified Reviews

Spencer Roofing LLC
9989 N Clayton Rd, Marana AZ, 85653 USA

Overview

About Us

This commercial contractor is a GAF Factory-Certified Contractor.GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best guarantees and warranties.

At-A-Glance
Member Since:
2/20/2014
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
3.9 (31)

Google Reviews

Contractor reviews from customers on Google

  • "In a few words, absolutely terrible customer service. Both Tom, owner, and Julie, support person did not respond to phone messages and calls multiple times. In the rare instance contact was made, we will call you back, but never did. Was promised a start date for complete roof replacement, $18k in November, no later than Thanksgiving. After waiting 3 1/2 months after signing quote, we had to go with a different roofer due to no scheduling or follow up. Cannot speak to quality of work, but what a disappointment and not worth your time. Hard to believe they stay in business being so disorganized and unresponsive to clientele. Brian Miller."

    - B.M, Nov 18, 2021

  • "Came highly recommended to me by two people. I submitted the form on their website which said there was a 2 week lag. After a month I called and was told that they had my information and would be calling soon. It has now been another month since that. I'm not sure what the deal is, I hope everyone is ok, but if I were you I would not bother calling until they get through whatever it is they are going through."

    - B.B, Nov 8, 2021

  • "I work as a realtor, and my clients HAVE to have honest, fairly priced bids. I have worked with literally over a dozen roofing companies in town, and Spencer is consistantly the best. A great job at a good price can't be beat! Highly recommend!"

    - R.H, Sep 17, 2021

See All Google
3.9 (31)

Google Reviews

Contractor reviews from customers on Google

  • "In a few words, absolutely terrible customer service. Both Tom, owner, and Julie, support person did not respond to phone messages and calls multiple times. In the rare instance contact was made, we will call you back, but never did. Was promised a start date for complete roof replacement, $18k in November, no later than Thanksgiving. After waiting 3 1/2 months after signing quote, we had to go with a different roofer due to no scheduling or follow up. Cannot speak to quality of work, but what a disappointment and not worth your time. Hard to believe they stay in business being so disorganized and unresponsive to clientele. Brian Miller."

    - B.M.

  • "Came highly recommended to me by two people. I submitted the form on their website which said there was a 2 week lag. After a month I called and was told that they had my information and would be calling soon. It has now been another month since that. I'm not sure what the deal is, I hope everyone is ok, but if I were you I would not bother calling until they get through whatever it is they are going through."

    - B.B.

  • "I work as a realtor, and my clients HAVE to have honest, fairly priced bids. I have worked with literally over a dozen roofing companies in town, and Spencer is consistantly the best. A great job at a good price can't be beat! Highly recommend!"

    - R.H.

  • "Requested a quote. Couldn't b bothered."

    - D.H.

  • "Our 2021 monsoon season caused major flooding and roof leaks throughout Tucson. Unfortunately, we were one of the victims. For 3 weeks, we called and struggled to find a roofer who could fix our roof. Tom (who happened to do a roof inspection for us) was able to take care of us right away. Julie was wonderful and patient with me as I begged for help over the phone. Tom's team came out and fixed our roof in less than a day. I expected it to take a long time but NO. Spencer Roofing is amazing! I can't say enough about them. I'll never go with anyone else."

    - M.S.

  • "Top service and quality"

    - J.G.

  • "He came out, said interested, write up to follow. In a word, nada. Phoned him later to hear he's on others' rooftops, so stories went on. Online, SR-Llc presents form to line public up for estimate in its cue. But if he discounts his own words said in person, why bother for digital promised? Cannot recommend."

    - W.W.

  • "He came out, sounded interested, said write up to follow. No dice. Later, phoned him while on rooftops, more stories. Most recently, SRLlc developed online form to put requests for estimate into their cue. But if you can't get him to fulfill words said in person, where do you think that leads? Not recommended."

    - W.W.

  • "Great company, great people, reasonable prices, professional job"

    - S.K.

  • "We needed a complete roof replacement and solicited several bids for the job. We chose Spencer’s Roofing to do our home. The bid was fair, the inspection and proposal very thorough and easily understood. Spencer’s sourced and installed high quality components, had a full crew here every day till the job was complete and they cleaned up the job site on a daily basis. The owner, Tom Spencer was on sight almost every day and filled in on the crew when one of his guys called in sick. As a Real Estate Agent I interact with many contractors, based on my experience with Spencer’s roofing I highly recommend them. Thank you for the excellent service; we're thrilled with our new roof."

    - K.B.

  • "Honest and trustworthy"

    - D.W.

  • "Tom has gone above and beyond on my project. I am in the home service industry as well. Tom is part of each and every job. The attention to detail is very important to me. Other roofers completely missed the problem areas where as Toms crew found them and took the time to do it right. Having a bit of patience with communication was a part of the project I understand that. Tom is busy and wants the best, and be a part of all his projects. We txted let’s into the evening some days. The crew showed up on time. (With Tom) and got to work immediately. As with any service business.... Cheap work isn’t good, and good work isn’t cheap. Very satisfied with what has transpired so far. Will leave another review after completion. Work is done. Looks great. As with any house built in the 50's the challenges of years of do it yourselfers is crazy. Tom's crew overcame them all.....We are just waiting for that FIRST rain. Just form the looks of the job it was done very neatly and professionally."

    - J.P.

  • "First, they are difficult to get in contact with. However, we did eventually get a bid from them. We got 3 bids, but went with Spencer because their scope of work was very specific, so we knew EXACTLY what we we're supposed to be getting in writing, which ended being very important. They came and did the work in one day while we were out, and had left shortly before we came home. I noticed that they had not completed some of the work on the roof when we got home, and called them to ask if they were coming back to finish.i was told that they thought they were finished. I had to send them back their own bid with the missing items underlined to get them back out, and even then , they didn't finish properly"

    - T.S.

  • "Called for an estimate on a friday. Lady in office said Jim will call you early next week to set up appointment. Two weeks later I still had not heard back. I called and talked to Jim during week three. This was on Wednesday. He said let me check and maybe I can get out there in the next two days. Never heard back. All of this surprised me as when I bought the house two plus years ago, my realtor used Spencer roofing to do an inspection on the roof and to do needed repairs. My realtor said she used them a lot. I will be letting her know about this also. If you have a leak, I wouldn't call them if you need it fixed asap. 2/4/20 To Tom's credit, he did call and come by my house today. He apologized to my wife for not getting back to us sooner. I'm hoping we can work with him after we see the estimate. He did great work the first time and I would like to use his company again."

    - B.M.

  • "Spencer is my go-to as a Real Estate broker. They do it all, and use quality materials. Honest Quality. gives"

    - K.T.

Showing Page {PageNumber} of {TotalPages}

Awards