Citadel Roofing & Solar

Citadel Roofing & Solar

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Citadel Roofing & Solar
4980 Allison Pkwy, Vacaville CA, 95688 USA

Overview

About Us

This commercial contractor is a GAF Factory-Certified Contractor.GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best guarantees and warranties.

At-A-Glance
Member Since:
11/4/2015
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.1 (58)

Google Reviews

Contractor reviews from customers on Google

  • "Horrible customer service, no communication and updates if they can’t make it or NOT on their appointment with you. Wasted my time, waste of money and not worth to make any business with them. My system was installed 2 and half months ago and up to now it’s not yet inspected and NO permit to operate, WHY? because they’re waiting for some documents need to come not sure what is that. Please go somewhere else and I don’t recommend this company because they will rush you to install the system, RUSH YOU TO SIGN THE CONTRACT TO PAY THEM then MAKE YOU WAIT FOREVER. Horrible company….."

    - A.M, Dec 6, 2021

  • "We chose Citadel for our solar install based on the recommendation of a friend. Our experience could not have been more different than theirs. To start with the positive their install team was great. They were friendly, knowledgeable and cleaned up after themselves. The work they did looks great. Unfortunately that is where the positives end. The communication with this company was terrible. We were constantly forgotten about and action would not be taken until I called to force the issue. 1st there was payment, they didn’t send us all of the documents for our loan. Not a problem, they sent it later, I filled it out promptly, and receipt was confirmed. weeks went by no word. I called and was told by our coordinator they were waiting on my documents. Since they were highly recommended I thought this was just a hiccup, but no. Every step of the process involved me checking in. I can’t remember how many times I heard “oh we were just going to call you they will be there tomorrow.” Clearly these were lies to cover themselves. Our install is now done, no one from the company has acknowledged it. No warranty paperwork, no nothing. I figured out all the apps myself, learned it was hooked up by monitoring my PGE account, and arranged payment for my financing by calling the bank myself. I guess if something goes wrong I will hope and pray they pickup their phone. Pick a better solar company, where you will enjoy the process. Unless you want to pay somebody for the privilege of doing the work yourself."

    - P.B, Nov 24, 2021

  • "I wish to have any lower option than 1 star. Extremely unorganized, no respect for anyone time, they don’t even communicate with each other. I hired citadel with the hope of supporting local company but who knew I was asking for trouble. This is 3rd time scheduling city inspector and still failed, not because of something unforeseen but a very obvious inspection requirements (installation of EV charger in garage). At this point, I wonder if they even care about their customers at all? Do yourself a favor and stay away. 3/24 Update: hence the disastrous service continues. The promise was to install my EV charger on 3/23 but as usual they didn’t show up and didn’t bothered to let me know until I inquired if they are coming or not. Now that tech is not showing up, my inspection is cancelled again (4th or 5th time lost count at this point). As responded by the owner that they are going to fix hiccups, no you didn’t. 3/29 Update: the incompetency continues. These people will not pay attention to the permits requirements. Failed inspection again because they did not followed the instructions issued by the city. I just wish to get over with this kind of mess by Citedal. 7/06 Update: Here I am again with these irresponsible company. They did poor job of installing my main panel (not sealed properly, exposed wood to outside environment) as well as loose enphase main junction box plus improper move of my internet cable box. They made an appointment to come and fix it but the technician at last minute decided he cant make it. We agreed to that he will come on Saturday but he did not show up, neither informed me what was happening. It has been more than 10 days they still have not figure out if their technician will have time to and fix the mess they have made."

    - I.D, Jul 6, 2021

See All Google
4.1 (58)

Google Reviews

Contractor reviews from customers on Google

  • "Horrible customer service, no communication and updates if they can’t make it or NOT on their appointment with you. Wasted my time, waste of money and not worth to make any business with them. My system was installed 2 and half months ago and up to now it’s not yet inspected and NO permit to operate, WHY? because they’re waiting for some documents need to come not sure what is that. Please go somewhere else and I don’t recommend this company because they will rush you to install the system, RUSH YOU TO SIGN THE CONTRACT TO PAY THEM then MAKE YOU WAIT FOREVER. Horrible company….."

    - A.M.

  • "We chose Citadel for our solar install based on the recommendation of a friend. Our experience could not have been more different than theirs. To start with the positive their install team was great. They were friendly, knowledgeable and cleaned up after themselves. The work they did looks great. Unfortunately that is where the positives end. The communication with this company was terrible. We were constantly forgotten about and action would not be taken until I called to force the issue. 1st there was payment, they didn’t send us all of the documents for our loan. Not a problem, they sent it later, I filled it out promptly, and receipt was confirmed. weeks went by no word. I called and was told by our coordinator they were waiting on my documents. Since they were highly recommended I thought this was just a hiccup, but no. Every step of the process involved me checking in. I can’t remember how many times I heard “oh we were just going to call you they will be there tomorrow.” Clearly these were lies to cover themselves. Our install is now done, no one from the company has acknowledged it. No warranty paperwork, no nothing. I figured out all the apps myself, learned it was hooked up by monitoring my PGE account, and arranged payment for my financing by calling the bank myself. I guess if something goes wrong I will hope and pray they pickup their phone. Pick a better solar company, where you will enjoy the process. Unless you want to pay somebody for the privilege of doing the work yourself."

    - P.B.

  • "I wish to have any lower option than 1 star. Extremely unorganized, no respect for anyone time, they don’t even communicate with each other. I hired citadel with the hope of supporting local company but who knew I was asking for trouble. This is 3rd time scheduling city inspector and still failed, not because of something unforeseen but a very obvious inspection requirements (installation of EV charger in garage). At this point, I wonder if they even care about their customers at all? Do yourself a favor and stay away. 3/24 Update: hence the disastrous service continues. The promise was to install my EV charger on 3/23 but as usual they didn’t show up and didn’t bothered to let me know until I inquired if they are coming or not. Now that tech is not showing up, my inspection is cancelled again (4th or 5th time lost count at this point). As responded by the owner that they are going to fix hiccups, no you didn’t. 3/29 Update: the incompetency continues. These people will not pay attention to the permits requirements. Failed inspection again because they did not followed the instructions issued by the city. I just wish to get over with this kind of mess by Citedal. 7/06 Update: Here I am again with these irresponsible company. They did poor job of installing my main panel (not sealed properly, exposed wood to outside environment) as well as loose enphase main junction box plus improper move of my internet cable box. They made an appointment to come and fix it but the technician at last minute decided he cant make it. We agreed to that he will come on Saturday but he did not show up, neither informed me what was happening. It has been more than 10 days they still have not figure out if their technician will have time to and fix the mess they have made."

    - I.D.

  • "Horrible customer service, no communication and updates if they can’t make it or NOT on their appointment with you. Wasted my time, waste of money and not worth to make any business with them. My system was installed 2months ago and up to now it’s not yet inspected and NO permit to operate, WHY? because their staff can’t make it right, do their job and respect my time. Please go somewhere else and I don’t recommend this company because they will rush you to install the system, RUSH YOU TO SIGN THE CONTRACT TO PAY THEM then MAKE YOU WAIT FOREVER. Horrible company.."

    - S.U.

  • "Definitely a very happy customer with Citadel. I've been one for many years and every time I get excellent customer service. Just recently called them to add the solar guard around my solar panels and the Technician Austin was on time, professional and provided high quality work. A must go to with all of your roofing and solar needs!"

    - B.G.

  • "Honestly, I put this off forever, and I was dreading this because of all the horror stories I had heard. My first experience with another company was terrible, and they broke tiles on my roof during the inspection. But a friend recommended Citadel, and once I talked with Kevin Babcock, I was so glad I went with them! Kevin answered all my questions (on several occasions!), and he and Ashley Donald worked hard to qualify me for two Tesla batteries through a grant program from PG&E. They helped me with the financing and everything. Now I have a system that has the best rated panels, and two backup batteries, and I couldn't be happier! Would highly recommend them, they treated me and my home with respect. Very happy with my choice."

    - C.O.

  • "I wish to have any lower option than 1 star. Extremely unorganized, no respect for anyone time, they don’t even communicate with each other. I hired citadel with the hope of supporting local company but who knew I was asking for trouble. This is 3rd time scheduling city inspector and still failed, not because of something unforeseen but a very obvious inspection requirements (installation of EV charger in garage). At this point, I wonder if they even care about their customers at all? Do yourself a favor and stay away. 3/24 Update: hence the disastrous service continues. The promise was to install my EV charger on 3/23 but as usual they didn’t show up and didn’t bothered to let me know until I inquired if they are coming or not. Now that tech is not showing up, my inspection is cancelled again (4th or 5th time lost count at this point). As responded by the owner that they are going to fix hiccups, no you didn’t. 3/29 Update: the incompetency continues. These people will not pay attention to the permits requirements. Failed inspection again because they did not followed the instructions issued by the city. I just wish to get over with this kind of mess by Citedal."

    - I.D.

  • "I wish I could give a better review. I signed a contract with Citadel nearly a year ago for Solar and batteries, and I am still waiting on them to come back and finish everything (paid in full for everything months ago). Horribly unorganized, constant turnover with project managers, and they certainly don't seem to keep their promises in regards to scheduling. The work they do seems professional, but good luck getting them to show up and finish what they start. I would look elsewhere for solar and batteries- there seem to be plenty of other options out there."

    - D.F.

  • "I wish to have any lower option than 1 star. Extremely unorganized, no respect for anyone time, they don’t even communicate with each other. I hired citadel with the hope of supporting local company but who knew I was asking for trouble. This is 3rd time scheduling city inspector and still failed, not because of something unforeseen but a very obvious inspection requirements (installation of EV charger in garage). At this point, I wonder if they even care about their customers at all? Do yourself a favor and stay away. 3/24 Update: hence the disastrous service continues. The promise was to install my EV charger on 3/23 but as usual they didn’t show up and didn’t bothered to let me know until I inquired if they are coming or not. Now that tech is not showing up, my inspection is cancelled again (4th or 5th time lost count at this point). As responded by the owner that they are going to fix hiccups, no you didn’t."

    - I.D.

  • "I wish to have any lower option than 1 star. Extremely unorganized, no respect for anyone time, they don’t even communicate with each other. I hired citadel with the hope of supporting local company but who knew I was asking for trouble. This is 3rd time scheduling city inspector and still failed, not because of something unforeseen but a very obvious inspection requirements (installation of EV charger in garage). At this point, I wonder if they even care about their customers at all? Do yourself a favor and stay away."

    - I.D.

  • "Worst Customer service Always goes to voice mail , no one calls back Hope I would give 0 stars"

    - D.D.

  • "Excellent customer service. I worked with several contacts during our battery project. Everyone was professional, responsive and courteous. The sales representative worked around our needs and we negotiated a deal that fit our budget. The installers were efficient, professional and neat. I would definitely recommend them for your upcoming projects."

    - K.K.

  • "These guys are total professionals. I am extremely happy with how the entire process went from start to finish. Eric Andresen was my Sales Rep and he did an amazing job setting it all up. Ticia Sauceda was my Project Coordinator throughout the entire project. She was excellent, and checked in with me every week to let me know how things were going. I got Solar and a Tesla Battery installed as well. The two guys who came to do the installation were excellent, they did a fantastic job, and were very professional. It all looks and works amazing! The entire project was certified by the Napa City Inspector and PG&E without any problems. The work is excellent. I now have two Apps on my phone so I can monitor my Solar System, my Battery, and my Usage levels at all times. Very cool, and very useful to me and my family. This company stands behind their work, and they do an excellent job. I could not be happier with how this project went or the outcome. I would highly recommend Citadel Roofing and Solar to anyone who is interested in doing Solar. You will be very happy you did."

    - D.P.

  • "I selected Citadel to install solar panels in Aug due to a very attentive Sales person. Unfortunately it has been a super stressful experience afterwards (probably the last thing you want during this pandemic). As some other people mentioned, they didn't talk to each other themselves. I was communicated several times with multiple wrong dates. After calling them hundreds of times, I finally got the confirmation from three different people/groups that my panel installation date is today. Well, guess what happened, nobody showed up !!!!!! As what I learned so far, if you are located in bay area, bite your own nails and prepare to wait for a long long time until anything actually happens. They probably just want to save their multiple trips regardless how the customer is screwed up Unfortunately I still have the contract with them and can only wish the next date they will provide is actually a real date. Pray for me~~~"

    - K.Y.

  • "Overall I can strongly recommend Citadel. They were by far the best price I got (and I met with several local solar companies as you should before signing a contract). We went into contract in early May 2020. COVID presented a few challenges for us, and probably was the main cause of us not getting an install until late July. However, the install was almost flawless with a truly professional crew. Simply cannot praise them enough. They did an amazing job with hiding the conduit so it was entirely invisible. The panels are low rise (see photo) and while I expected the panels to be more imposing you really don't know they are there. Also, as a roofing company, they understood how to deal with a cement tile roof installation. We went with their recommended panels (REC) 320 watt even though most installers are selling 350 watt panels now. 320 watt are sort of "last year's model" but we had room for additional panels and going with the 320 watt panels saved money. If you are getting high quotes for 350 watt panel installation this is a possible alternative for you. I will say I considered holding back one star because of the project management process. Our sales contact Gideon was terrific, but the handoff to project management had a few bumps. It seems like their project managers are stretched thin, and as a result we did not get the attention we should have during the long wait between contract execution and installation. While that was frustrating at times it was not a dealbreaker. In the end our project manager rebounded and managed the permit process and installation coordination well so he earned back that last star. He was easy to work with but would have benefited from a little more supervision? As I said not a dealbreaker just an area for improvement for Citadel to take note. Our first bill post-solar full month bill is is due in September but the system has been cranking since day one. You can feel comfortable going with Citadel for this investment! We are very pleased with this job. PROS: Very competitive price; very professional company with excellent installation; good customer support (so far); smooth installation process with highly qualified installers; honest; fair CONS: Some lag time after contract execution; project support lagged at times prior to installation. PROJECT: 23 solar panels with a main panel upgrade. 7.36kW system. Enphase IQ7 inverters. REC320NP solar panels. COST: $23,000 +/- including main panel upgrade. EXPECTED TAX CREDIT: $6,000. Net cost $17,000 +/-."

    - J.G.

  • "Sort of a joke of a company. Our builder, is using them, which I have already gone there to complain as well. I called three times, got online with their online department 5 times still no sales guy would call me back. Once he did, actually get back to me a week later, it went from bad to worse. I still after over two weeks have no idea what they can do or offer. So i went with their one of their competitors who actually got in touch with me immediately, and i was able to register my spot for $100 down online. I guess they dont want my $50,000."

    - A.G.

  • "After speaking with several companies I found Gideon, of Citadel, to be most knowledgeable, and most interested in my situation. I was not disappointed as his attention to my project and all the details never flagged. I'm quite happy with the outcome"

    - L.Y.

  • "I previously had Citadel put a new roof on my house in Berkeley in preparation for selling in 2018. I had installed solar on that house in 2002 (the "early days"). I chose Citadel because they did both solar and roofing and the solar panels needed to be removed and replaced after the new roof was installed. They did an excellent job. After my move to Lafayette I wanted to install solar panels on my new house. Once again I chose Citadel because of my previous excellent experience. They did an excellent job in planning the installation, installing and getting me up and running. I highly recommend them. I now look forward to monitoring my progress using the Solar Edge app on my phone and anticipating the PG&E savings accumulating each month."

    - M.L.

  • "The entire process was yes a learning experience but whenever there was some sort of pitfall Chris and the other staff were there to fix it. The installation team came out and had to rappel down our high pitched roof but they completed the job in a few days. Excellent craftsmanship by the the installers. I love looking at my PG&E bill every month and see how much more electricity I generate than I use. I highly recommend Citadel."

    - P.L.

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