Employee Happiness at Work: Why It Matters

Using video in your business strategy can be a powerful way to engage and build rapport with your customers. The best part? All you need is your cell phone.GAF Real Talk LIVE host Alan Lopez sat down with GAF video specialist Pablo Nivar to discuss low-stress, low-budget, start-today actions that contractors can use to introduce video content into their business strategy. Here are some of the lessons and easy-to-follow guidance highlighted during the pair's conversation.Why You Need VideoIn today's modern world, engaging customers on multiple levels is key. Video allows you to connect face-to-face in a sense and create engaging content that's not overly promotional, which can encourage users to buy. According to a 2021 study, 80% of consumers consider trust a deciding factor in their buying decisions.Don't Stress—Start SimpleFear about entering the professional video space is the biggest hurdle Nivar says he encounters among contractors as a GAF CARE video specialist. Fortunately, you don't need a big budget or professional equipment to successfully begin your video strategy.At the start, your videos are about building relationships. Use that to your advantage by working with what you have, and focus on engaging topics instead of fancy videography.Think Authentic Videos, Not MarketingHave the instinct to sell, sell, sell? Nivar explains why you should think again and create the kind of social media video content you like. Prioritize genuine content that tells a story and builds connection.If this sounds hard, Nivar and Lopez break down 10 types of videos for you to create. For each video type, Nivar gives examples and wording you can use. You don't have to reinvent the wheel; making videos can be easy and even enjoyable.10 Types of Videos to Create for Your Social Platforms1. Before and After VideosBefore and after videos can be a powerful way to showcase your work and benefit your brand without being overtly "salesy."2. Client TestimonialsClient testimonials can build a foundation of trust for future customers, helping them see the quality work you've completed and how you've collaboarated with past customers.3. Educational ContentYou can offer educational content without giving away your expertise for free. Think about what's relevant to your regional audience and focus on teaching, not selling.4. Your Company StoryCreating a company story video shouldn't be your first action, but it can be an impactful way to imbue humanity into your brand down the line. This presents a great opportunity to share your mission and vision, as well as introduce the people that help run the business.5. FAQAnswering questions you often receive is a great way to directly engage your customer base with content that's relevant to them.6. Time LapseTime-lapse videos can fulfill the need for "how it's done" content and show the value of your work. An entire project can be distilled down to minutes.7. Tips and TricksSharing tips with homeowners builds trust with your audience and gives them something valuable to take away from the video.8. Repair How-TosEmpowering homeowners to do their own minor repairs doesn't put you out of a job. In fact, it can show them you're committed to helping them solve their problems. Keep in mind that you should never inspire customers to climb onto their own roof, and instead encourage them leave that work to professionals.9. Customer AppreciationEveryone likes to feel appreciated. Making videos that show customers you value them for choosing your business—and how it makes a difference—can potentially lead to future work with both existing customers and new clients.10. OffersLeaving sales videos for last on your creation list can actually net you more business. You want to promote your business, of course, but it's best to make authentic connections first.Tips for Great VideosKnowing what to record is one thing, but understanding how to take video to benefit your brand is another. During their conversation, Nivar and Lopez not only cover how to use video in your business strategy but also need-to-know logistics. Important topics of discussion include video length, creating calls to action without being pushy, what not to say so you don't alienate customers and other businesses, and how to engage viewers with dialogue that hooks from the start. Additionally, the pair shares tips around enhancing the customer experience during installation using quick video recordings, which just might help earn extra praise in your video testimonials.Introducing Video to Your Business StrategyIf you've never jumped into the world of video content creation, Nivar and Lopez offer simple solutions that give you the tools to launch immediately. Watch their GAF Real Talk LIVE episode for in-depth information and exact steps you can take to start creating your videos. You can even contact the pros for more guidance. Be sure to also follow GAF on Facebook for more Real Talk LIVE episodes and other quality roofing content.Remember, you don't have to go it alone. You can keep expanding your business power with the free trainings, education, and support available to GAF contractors through the CARE Contractor Training Center.

As a roofing contractor, keeping yourself and your employees safe is crucial, which involves using the right equipment. Ladder hooks, sometimes referred to as roof hooks, are used to secure a ladder over the top of a roof's ridgeline. They're an essential piece of safety equipment for steep-slope roofing work.How Do Ladder Hooks Work?These hooks resemble a shepherd's crook that hooks over the roof's ridgeline and stays put with an attached T-bar to secure it to the other side of the ridge. The bottom of the crook has a smaller hook that holds the ladder and prevents it from slipping or sliding down the roof. Ladder hooks are typically made from heavy-duty steel and can support several hundred pounds. They essentially turn the ladder into a more stable set of stairs, creating a safer and more efficient work environment for roofing professionals, especially during steep-slope work.Most hooks also feature a rubber wheel that can help you get the ladder safely up onto the roof. Once you secure the hook on the rungs of the ladder, roll the ladder up the slope (on its back). When it passes the roof ridgeline, flip the ladder over to secure the hooks over the top of the ridgeline.Why Should You Use a Ladder Hook?According to the American Ladder Institute, 500,000 people are treated for injuries from using ladders every year, with 300 of those injuries leading to fatalities. With newer home styles featuring more dramatic rooflines with steep pitches, you may find yourself facing 10:12, 12:12, and higher pitches more regularly. Ladder hooks can help make working on these roofs safer.They can provide stability and security on lower-pitched roofs, too. You may also want to use them for performing repairs around skylights or chimneys, especially if the roof surface is icy or slippery. And they can provide secure footing in cases of suspected damage, such as a weak or rotting deck.These safety devices are designed to prevent the ladder from damaging shingles, so there's no downside to using them.Can a Ladder Hook Replace Other Safety Measures?Using a ladder hook can make you feel more secure and stable on a steep pitch. But you shouldn't forego other safety measures, such as using a personal fall arrest system consisting of lifelines, lanyards, and deceleration devices attached to an anchor point and connected to the body harness. Remember, the anchorage should be able to support 5,000 pounds per employee. Ladder hooks are designed to secure the ladder to the rooftop—not to secure a person or prevent them from falling.How Do You Choose the Right Ladder Hook?To find the right ladder hook, contact your ladder's manufacturer to see if it has a hook designed to work with its ladders. If it doesn't offer any, review the ladder hook manufacturer's guidelines to see what types of ladders are best suited for its hook. If your ladders are due for replacement, you can also look for manufacturers that offer kits with both the ladder and the hook.For more learning opportunities and resources to help you succeed in your roofing business, visit the GAF Center for the Advancement of Roofing Excellence (CARE).

If every day was sunny, mild, and a pleasant 75 degrees, there'd be little reason to wonder about the best time to replace a roof. Of course, not everyone lives in areas with ideal weather conditions, as climates vary greatly across the country.So if a client ever asks, "When is the best time to replace a roof?" your answer will likely vary based on where they live and what each season is like. However, you can share some general pointers in response. Here's what to consider for each season to help answer the question, "when is the best time to replace a roof?"SpringSpringtime is traditionally recognized as the kickoff of roofing season, as outside temperatures begin to warm and activity increases. Thanks to melting ice and snow, it's also the time of year that homeowners may want to have their roofs checked out for damage.While spring offers outdoor temperatures that are more friendly for workers, the season also typically comes with an increased chance of severe thunderstorms (and potentially tornados, depending on the region). Spring is usually a good time to schedule a roof replacement if you just monitor the weather forecast for major events to help reduce the chance of delays.SummerWith spring showers in the rearview, most areas of the country see longer stretches of nice weather during summertime, which lends itself well to working outside. Accordingly, summer tends to be the most ideal time for installing a new roof.But with potentially hot days, when is the best time to replace a roof in the summer? Workers will need to start as early in the day as possible because temperatures are usually cooler in the morning. Depending on the forecast temperatures, the job may need to be spread over a few days, so most of the work can be done in the morning hours before it gets too hot. It's also wise to remind customers that workers will need to have breaks in the shade and access to water to stay hydrated.FallThe autumn months can be an equally good time for a roof replacement as summer, as the hot and hazy days have passed, and severe weather isn't as common. The only exception to this is if you're working in an area prone to hurricanes. Hurricane season runs through the end of November and can cause project delays.In addition to the favorable weather, fall is a popular season for roof replacement because many property owners want to fortify their homes and buildings with a new roof before the winter months.WinterIn some areas of the country, it may be possible to continue roofing installations year-round, including during the winter. In southern regions, for example, roofing replacements can often be completed in the winter, as there's less chance of inclement weather. Temperatures may drop, but not as drastically as in areas that see ice and snow more regularly. Of course, it's still important to reference the relevant local forecast when scheduling upcoming work.Sustained stretches of very cold weather does not constitute suitable weather for the installation of asphalt shingles. All self-sealing shingles must be exposed to warm, sunny conditions for several days before they completely seal. Before sealing occurs, shingles are vulnerable to blow-offs and wind damage. Shingles installed in fall or winter may not seal until the following spring. Shingles that are not exposed to direct sunlight, adequate surface temperatures, or that are not fastened or installed properly may never seal. Failures to seal, blow-offs, and wind damage under these circumstances result from the nature of self-sealing shingles, and are not covered under most manufacturer's warranties. Be sure to follow the manufacturer's instructions for proper installation. While most provide guidance about cold weather installations, it will ultimately be up to you to exercise discretion about when to move forward with an installation vs. postponing the work until more favorable weather conditions are present.Other Factors That May Affect Project TimingWhile weather is likely the leading factor that can disrupt scheduled roofing work, if you want to best answer your client's question of "when is the best time to replace a roof?" you'll need to take other factors into account when setting timeline expectations for property owners. One such consideration is the lead time needed for materials. If your customer chooses an uncommon color or a specialty product, it may take longer for materials to arrive.Another factor to weigh is your own backlog. If your production calendar is booked weeks out, clearly communicate the timing to your customers with the knowledge that weather events could impact the schedule. Regularly communicating with customers and setting accurate expectations are key to a positive experience.Looking to learn more roofing best practices and further expand your knowledge base? Check out GAF's CARE Contractor Training Center to help build your skill set and receive valuable training.