If I could give 4.5 stars for L.H. Krueger and Son (LHK), I would. To explain, we called LHK, after having (2) horrible/failed roofs put on our house by other contractors within a span of 7yrs. Friends of ours had contracted with LHK in the past and had a very good experience with them, and, after hearing our roofing horror stories, recommended them to us. We gave them a call and set up a meeting with Jess Tikusis. Jess came over and listened to our story, we talked about what we wanted and needed, he did a VERY thorough inspection looking at the roof, inside the attic, and even inside the soffits! WAY more thorough than every other contractor we met with. Jess wanted to completely understand our roof system; he has such a wealth of knowledge and educated us on the what and, more importantly, the why of how each portion of the project should be done. He spent over 5hrs, over 2 seperate visits, explaining things and answering any questions we had; he was patient, kind, humble, and easy to speak with; completely different from ANY of the many contractors we had look at our roof; a night and day difference from every other contractor, in a really good way. So we agreed on a plan and signed a contract with LHK. We were kept notified of material delivery times and correct product staging processes; I had no idea that there is a right and wrong way to stage roofing material on our property and roof, but, LHK made sure that it was done correctly and per local code. We quickly had a project start date; again, the communication was great. The project started on time and as planned; at this point, our point of contact was Martin Lazcano (also awesome; patient, knowledgable, professional, upbeat). So here is where I deduct half a star. During the install there were items that were done incorrectly and some damage to parts of our home’s exterior; nothing major, though, and these items were honestly and completely taken care of as soon as they were noticed/notified. One of the biggest items I took issue with was the temporary sealing of our chimney over a weekend; the temporary caulking did not hold the weatherproofing at all and, with rain in the forecast, I needed to climb up on the roof and install tarping over the chimney to ensure no water leaked in; not a huge deal, but, not all homeowners may have the ability/material to climb up on their roofs to take care of something like this. Being a tradesperson for 26+yrs (electrician), I understand that every project will have “hiccups” along the way. Overall, in our case, we found that LHK was honest and attentive to get any issues made right very promptly. Cleanup everyday was excellent and we felt the LHK crew respected our property the days they were on site. In our case, LHK was not a one-day-install roofing contractor (I’d stay far, far away from those roofing contractors). They took their time, which is a good thing. I have neighbors already commenting that they noticed the LHK crew was careful and detailed during the install; hand nailing some parts, using chalk lines to ensure things were straight, etc. Overall, the roof turned out great. Time will ultimately tell how it holds up, but, from the look and feel of it, I expect it to be a long term roof that will perform well, and with LHK’s warranty and excellent service, if any issues to arise, I’m fairly confident they’ll be taken care of quickly. I feel very confident in LHK’s workmanship and processes and would completely recommend them, without hesitation, to my friends/family. There are A LOT of contractors just looking to make quick money. I felt that LHK was different and truly cared about our home and doing the job correctly; hard to find contractors like this nowadays! A big ‘THANK YOU’ to the L.H. Krueger and Son staff and crew! Wish we had known about them sooner and we look forward to working with them on future projects.
G.R,
Apr 19, 2025
