Advanced Roofing & Siding Inc

PLEASE LOOK FOR A COMPANY CONFIDENT IN THEIR ABILITIES- We had hail damage to our house several weeks ago. I needed to find a decent, reliable, local contractor to get the job done. So I turned to google and read reviews of many local companies. Advanced Roofing and Siding had 5 stars and I have seen their work trucks around so I called them based off reviews. I was impressed, Stacy came out the day I called. He was kind and courteous, so I had good hopes that everything would turn out great as dealing with insurance and contractors can be an absolute nightmare. Turns out, hopes were only hopes. Stacy had said once I have a claim number and all the information to give him a call with the info. I had called him with the insurance info, he stated he would call me back to get that information. He did not call me back nor did he text me. Therefore, I wrote him an email. I never heard back via email either!! So, I sent him another email stating if I didn’t hear back, I will find another contractor. Well guess what, I actually heard back. Here is his response- “ Bethany, I sent all the pictures I took to an Adjuster friend of mine, and he said that there wasn’t enough damage to get the roof paid for so we should probably cancel the claim and wait for a bigger storm. I’m sorry for the confusion. I was waiting to hear back from him.” First off, I hired Stacy from Advanced Roofing and Siding, not his “friend”. Secondly, if Stacy was truly in the business as long as he says he was, he should’ve known what his “friend” told him and been upfront with me, not have to consult with a “friend.” Having to consult with someone means you’re not confident in your abilities. And third, I will let the insurance adjuster decide if there is enough damage to the roof, gutters and garage doors for the claim to proceed. And who is we, as in “We should cancel the claim?” It’s my claim and up to me if I want to cancel my claim. It won’t hurt me to have another company out that will be honest and upfront, and if I decide to cancel my claim, my insurance will not go up. And ultimately it’s up to me to cancel not “we.” Word of mouth and reviews weigh heavily on a business. I had given three other people references to Advanced Roofing and Siding. I have now contacted all three and showed him screenshots of this email and suggested if they want to avoid a situation such as mine to find another company. The insurance adjuster is supposed to be out here tomorrow morning at 9:30 AM and Stacy now has the audacity to get back to me. If I hadn’t been adamant with trying to contact Stacy, he would have stood me up! To sum it up, it’s horrible customer service. Update- Stacy did apologize, I give him that. Then proceeded to tell me he should have explained more upfront. Never should any company or contractor omit being upfront especially being in the business as long as he claims. If insurance did not pay, it’s called a cash pay in which was/is our other option that I am moving forward with. I thanked him for his time and said I had to go multiple times. Then proceeded to bring his “heart” into the conversation after I mentioned “cash pay.” I appreciate that and all, but “heart” and “business” don’t jive. I was more than tapped out at this point and he kept on driving the narrative. I finally had to hang up as there was no light at the end of this already lost tunnel. Then…. I get a text!!! It’s ironic I get a text because he couldn’t communicate earlier, now all of a sudden, he’s trying to majorly communicate because I want to cash pay. I have not even open the text message nor do I want to. This ship is beyond sailed! I was done at this point and I was getting nowhere nor did I need or want to get anywhere and he had no services to offer me. I again, said I had to go.

B, Jun 2, 2025