Overview
About Us
This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.
Customer Reviews

"Customer asked us not to share his/her review."
"Customer asked us not to share his/her review."

- "Customer asked us not to share his/her review."
- "Customer asked us not to share his/her review."
- "Not professional%2C but appeared to be knowledgeable"
- "QUICK & PROFESSIONAL"
- "I expected better result from a certified contractor"
- "PROFESSIONAL & KNOWLEDGEABLE"
- "Roofer and Gutter"
- "PROFESSIONAL IN ALL ASPECTS."
- "Customer asked us not to share his/her review."
- "Customer asked us not to share his/her review."
- "Does not complete what is proposed."
- "Customer asked us not to share his/her review."
- "Courteous, Quick, Clean"
- "Worth waiting for"
- "Customer asked us not to share his/her review."
- "Customer asked us not to share his/her review."
- "QUALITY FIRST"
- "Professional and very Knowledgeable Contractor"
- "POOR QUALITY FIRST HOME IMPROVEMENT, INC"
- "HE EXPLAINED VERY GOOD IN DETAIL"
- "Job well done"
- "GOOD JOB."
- "DIFFICULTY WITH HONORING WARRANTY"
- "Customer asked us not to share his/her review."
- "met expectations."
- "Customer asked us not to share his/her review."
- "your outstanding assistance and promt service"
- "EXCEEDED THEIR PROMISES FOR A GREAT JOB"
- "will take care of any installation issue"
- "Customer asked us not to share his/her review."
- "perform with the needs of the customer in mind from start to finish"
- "do good work"
- "Customer asked us not to share his/her review."
- "are honest and professional throughout roofing process"
- "MILD EXCELLENT WORK FAST AND VERY EFFICENT"
- "EXTREMELY PROFESSIONAL AND DID A GREAT JOB"
- "were very good"
- "they said waht they would do and did it except for more comp;ete clean up they could have done a little better"
- "care about there customers and delivering a quality service and product. Also, because they knew we had financial challenges they worked withus to get a funding plan that worked."
- "did a good job"
- "do the best job"
- "Customer asked us not to share his/her review."
- "Customer asked us not to share his/her review."
- "did an excatly what i was promised they were all professionals and all work done on time"
- "did the job as promised with skill and professionalism"
- "are great at their job and will do the job in a timely manner"
- "have outstanding products they work fast roof was completed in 1 1/2 days"
- "Because everything was not performed the way I was told, I would not automatically recommend Quality First. If asked, I would tell someone that, yes, Quality does good work but the people they have working for them need more customer service training. When they promise something, the customer needs to strongly state they expect Quality to follow through."
- "yes"
- "knew what they were doing"
- "Customer asked us not to share his/her review."
- "Saw to my needs and respected my opinions."
- "DO QUALITY WORK"

"Joe Hielman was very knowledgeable about his presentation on roofing and solar system. He presented his company very well with great attitude and very well articulated. Quality First is very lucky to have such a remarkable and talented young man. He makes it easy for us to call him back ones we’re better situated."
"Super easy process. Always responsive and on-time. Sales rep (Joe) was so easy to work with, explained things fully, and was not pushy. Really enjoy working with these guys."
"Joe was awesome and gave me a great quote for the LG solar system. He patiently answered my numerous questions and was overall extremely professional. Great guy!"
- "Joe Hielman was very knowledgeable about his presentation on roofing and solar system. He presented his company very well with great attitude and very well articulated. Quality First is very lucky to have such a remarkable and talented young man. He makes it easy for us to call him back ones we’re better situated."
- "Super easy process. Always responsive and on-time. Sales rep (Joe) was so easy to work with, explained things fully, and was not pushy. Really enjoy working with these guys."
- "Joe was awesome and gave me a great quote for the LG solar system. He patiently answered my numerous questions and was overall extremely professional. Great guy!"
- "Ed came by to explain all the details of the solar panel package from Quality First Home Improvement and it was a great experience. Ed is very knowledgeable and explained everything very clearly and answered all my questions. It is very clear to me that they have a very high quality product and a great team doing the work."
- "Ed Millet was very knowledgeable and familiar with variants of work that company does. I was impressed by the details of the work that he still remembered with the previous owner of our house. I am so glad that he gave a thorough step thru how we are going to take care of our solar project! Also, best thing that he was not pushy like other salesman! I hope to get to work with Ed soon I clear few items from my side. Thank you Ed!"
- "Frank and Kyle represent Quality First very well. They are very personable and knowledgeable. Without resorting to pressuring sales techniques they provided a reasonable cost estimate for a painting project to be done. If I decide to get the work done, Quality First will definitely be considered."
- "Frank and Joe were a pleasure to work with. They arrived on time, were incredibly professional, answered all my questions proving thorough explanations, and were very efficient with regard to the appointment time and all the information covered in their presentation. A real delight to meet with."
- "Joe was out today for estimating backyard concrete job at my house. He did a thorough job with explaining his company and their work cred, and proceeded to do a thorough jjob measuring, explaining the options and then generating me a few different quotes. Very impressed so far!"
- "Thoroughly enjoyed talking to Joe. Very professional. Great presentation. Joe took the time to explain and answered all my questions. I would highly recommend anyone who is in the market for solar to consult with Joe."
- "at the quote stage so far. Joe came out today and did a great job. very easy to talk to and personable. clear information. Joe has definitely instilled confidence in his product and company."
- "A salesperson came by my house and did a sales pitch in the middle of the day. I avoid any company that resorts to these solicitation practices on principle, but this person was NOT wearing a mask during a pandemic. Says a lot about the company. Can't comment on their work but I'll avoid them and I'd advise everyone to avoid them as well. Seems like there are multiple branches of this company and I'm reviewing this one since it is closest to my house. If it isn't this business I'll delete the review."
- "Very good customer service & pleasant & interactive sales person Joe, who spent time going over everything with me. I’m still in construction mode, so I had to wait on the doors & windows but the company has excellent employees."
- "Roof Replacement Avoid this business. They did a bait & switch on us, then tried to convince us that the lesser quality materials used were of equal or better quality. I explained to them that we agreed to premium quality materials at a premium price. They delivered and installed a lesser quality material. When I called them on it, several of their staff tried to convince me that the lesser quality material was just as good. Four people from their office came over to my house to explain to us that we got what we agreed too. They presented the original contract that we had signed to show that we agreed to a lesser quality material. I then presented my copy of the contract. My copy of the contract no longer matches the original contract. They had altered the original contract without our knowledge or permission to reflect a lesser quality material. I asked them to lower the overall cost to reflect the lesser quality material that they had already installed on my house. They refused to lower the price, so I had them remove the entire roof for a second time and start over again with material that I agreed upon first. Additionally, no inspections were made and no permit was taken out until I called them on not pulling a permit. The job was completed and then a blank permit was delivered to my house. As of this writing, no city inspector has inspected the already completed job. I have already filed formal complaints with both the Better Business Bureau and the Calif. State contractors licensing board. Photo #1 This is the type of plywood that we paid for. Imported from Canada Photo #2 This is the material that was delivered and installed."
- "Ed Millett came to our house today to give us a no pressure quote for installing Solar after Chris stopped by our house over the weekend to introduce Quality First and we were so impressed. Both Chris and Ed made an amazing first impression and were extremely helpful and personable. Ed took his time to walk us through what it would look like if we were to go with them and explained the entire process in such simple terms. He was extremely knowledgeable on Solar and the installation process and answered all of our questions with such ease. We haven’t made a decision yet but if we decide to move forward with Solar, we will definitely call Ed at Quality First!"
- "Ed was great. He listened to what we wanted, gave us suggestions, and even new ideas. He was also very respectful of our home, property, and past projects."
- "Worst company I have ever worked with! My husband wanted to install solar panels with them, and they talked us into paying $5,000 dollars more to cover our well , but it never covered the electrical needs of the well. When we complained about that, and a leak in the roof as a result of the installation process, they never returned our calls. Even though they assured us they would fix any problems with the roof as a result of their work, they are now claiming it is not their problem. We are going to have to sue them to get them to get them to meet their responsibilities. There are many reputable solar companied out there - do not go with this one!!"
- "Joe and Ed went above and beyond when it came to establishing an honest and respectable reputation. They Completely exceeded my expectations of how door measurement would go. Highly recommend"
Awards & Certifications
Installation Excellence Award
This award is for contractors that consistently install with a very high level of quality and provide their customers the highest protection that GAF offers.
President's Club
This award is given to the best of the best contractors that have distinguished themselves by meeting stringent requirements in the categories of Performance, Reliability, or Service.
Consumer Protection Excellence Award
This award recognizes those contractors that best protect their clients with system selling and enhanced warranties.
Training Excellence Award
This award is for contractors that are committed to training and continuous improvement.
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