Pinnacle Home Improvements LLC

Pinnacle Home Improvements LLC

Pinnacle Home Improvements LLC
1709 Midpark Rd Ste 105, Knoxville TN, 37921 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
6/11/2019

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.5 (219)

Google Reviews

Contractor reviews from customers on Google

  • "David came to give us an estimate to replace our roof and he could not have been more professional and personable. He worked with us on the price options and gave us the best price available. They offer financing which helped us. I feel good about going with a large, reliable company."

    - R.R, May 14, 2022

  • "Hello there! We spoke with David M with Pinnacle Home Improvements (PHI). He is personable. He is very knowledgeable about the products PHI carries. He was patient with our questions (comparing products), our desire to see quotes in different ways (windows only, gutters only, siding only, and combined). He was patient with us as we decided what we did want to do now, as well as how we wanted to finance the project. We have a small home and he treated us as if this was a big project; understood it was a big project/decision for us. We enjoyed being able to view our home in 3D within their program as we chose what color and finish we wanted. I can only see you having a good consult experience with David. Best to all looking to make home improvements. Take care and be well! Rhonda W"

    - R.W, Apr 8, 2022

  • "We scheduled a meeting with Pinnacle Home Improvements to get an estimate on windows, siding, soffits and gutters. David M came out and walked us through the entire process. He was very knowledgeable and answered all our questions. His presentation was top notch! David gave us several options for completing our project. He definitely knows their products and enjoys interacting with potential customers! David M was awesome and we are now Pinnacle customers!! Thanks David and Pinnacle Home Improvements!! Chris and Yvonne"

    - Y.L, Apr 1, 2022

See All Google
4.5 (219)

Google Reviews

Contractor reviews from customers on Google

  • "David came to give us an estimate to replace our roof and he could not have been more professional and personable. He worked with us on the price options and gave us the best price available. They offer financing which helped us. I feel good about going with a large, reliable company."

    - R.R.

  • "Hello there! We spoke with David M with Pinnacle Home Improvements (PHI). He is personable. He is very knowledgeable about the products PHI carries. He was patient with our questions (comparing products), our desire to see quotes in different ways (windows only, gutters only, siding only, and combined). He was patient with us as we decided what we did want to do now, as well as how we wanted to finance the project. We have a small home and he treated us as if this was a big project; understood it was a big project/decision for us. We enjoyed being able to view our home in 3D within their program as we chose what color and finish we wanted. I can only see you having a good consult experience with David. Best to all looking to make home improvements. Take care and be well! Rhonda W"

    - R.W.

  • "We scheduled a meeting with Pinnacle Home Improvements to get an estimate on windows, siding, soffits and gutters. David M came out and walked us through the entire process. He was very knowledgeable and answered all our questions. His presentation was top notch! David gave us several options for completing our project. He definitely knows their products and enjoys interacting with potential customers! David M was awesome and we are now Pinnacle customers!! Thanks David and Pinnacle Home Improvements!! Chris and Yvonne"

    - Y.L.

  • "David M was very thorough and informative. He is a great representative for this company. He was very patient and kind. I picked out what I needed from a vast variety of selections. I'm very happy with his assistance."

    - P.R.

  • "Awesome service from Andrew during our estimate process. He made it very easy to understand and guided us through all of the work they will be doing for us while staying professional and super friendly! The work they do is fantastic and I would 100% recommend pinnacle over anyone else in the area."

    - A.H.

  • "David McHale was a pleasure to have in our home.The Pinnacle company was well represented during the description and display of the products we are interested in. The windows and siding that David showed us were of the quality and durability that we are looking for. The price for our project is in line with industry standards. Thanks David for your honesty and integrity."

    - D.W.

  • "Needed replacement windows and contacted Pinnacle. Doug Jones came out same day we called. Doug was knowledgeable, friendly and represented the product well. No high pressure. Love the fact there's a lifetime guarantee on the windows and the quality of the product. K. Pinnacle was the first company we contacted out of a list of 3 possibles for a quote.. We were so impressed with the window and Doug we purchased the windows that same day without contacting other window contractors. Very impressed!"

    - D.C.

  • "Andrew B. came out to my home to measure and work up a quote on my windows and guttering. He is also coming back to give me an estimate on siding. Andrew was very knowledgeable of the products and explained in detail what I would be receiving. He was a very easy to talk with and had all the answers to my questions. Thank you so Andrew and Pinnicle!!"

    - D.G.

  • "Wow! That is all I can say! What an amazing job Pinnacle did with our new roof and windows! Way better than anything I could have imagined! I would put pics on here, but we are in the process of doing some other improvements on the outside including painting! The product is second to none! We live on a busy road and the windows provide so much sound barrier, we can hardly hear a car go by! The old windows sounded like they were open all the time! The roof is beautiful! The workers on both the windows and roof were very professional and timely! No mess at all when they were done! The time of the project being completed was sooner then I expected! I called Adam about having a leak that started in our old roof and he got the ball rolling even faster on the roof installation! It was completed about 3 weeks ahead of schedule! Once again, all I can say about the whole Pinnacle Home Improvement process is WOW!"

    - A.H.

  • "David came here on time and well informed of our needs. Very good and reliable business to deal with. No sales pressure and answer all of our concerns. We will use this company again"

    - J.T.

  • "Dave M. came out to our house to give a quote and design ideas regarding our windows and siding installation. He did a great job explaining all of our options in great detail. He was very nice, professional, and had a great attitude. He was very easy to get along with and had a great personality. Thank you so much!!"

    - M.J.

  • "David McHale came out and spoke with us. Presented us a lot of material. We made our decision to use pinnacle based on the shear professionalism of the company. As soon as we we’re ready for the repairs to be made the crews came out and made light work of our strenuous assignment. The crews left no trace that they were even there. Our roof and gutters look great. Job well done."

    - E.P.

  • "David McHale did a great job explaining the windows themselves, the installation and answered all questions before we would have had a chance to ask them. In other words, he covered ALL the bases regarding new window installation. David is very congenial and pleasant with his presentation and especially in explaining the costs and very complimentary about the Pinnacle people who we will interface with for additional measurements and actual installation. We will definitely recommend Pinnacle to others and would hope David is the first person they meet to discuss their needs."

    - D.L.

  • "Doug was amazing! Not only was he professional but super personable. We enjoyed him immensely. After his demo we decided to purchase all our replacement windows from Pinnacle! Can’t wait to see how the install and windows go!"

    - K.W.

  • "We met with David to get an estimate for replacing our windows. He was prompt, polite, professional and personable. He listened attentively to our thoughts and clearly explained our options. One thing that set Dave apart from other remodeling companies is that he never put pressure on us or implied that if we didn’t move forward immediately then our house would collapse. Other companies I think try to set a mood of impending doom if you don’t buy from them. David was never pushy, he just gave us our options and let us decide if we wanted to move forward. So far we’re very pleased with our experience."

    - M.F.

  • "I arrived late to conversation about possible window replacement. Dave M was kind enough to to explain to me again what he had shared with my husband. He helped me understand more of the precise procedures that would be done. We are looking forward to the finished renewal."

    - V.B.

  • "David M was very knowledgeable about the products he is selling and was able to answer any and all questions. They seem to have the best warranty that I have seen with reasonable lead times. I look forward to doing business with them and getting the much needed windows, siding and gutter upgrades I have been desperately needing."

    - B.S.

  • "David M. was very professional and thorough when explaining details. He also helped us by making suggestions when we were not sure what to do. He did not rush through his presentation and he answered all our questions. We look forward to working with Pinnacle and make the needed home improvements we need. Thanks for your quick response!!"

    - J

  • "Andrew was such a pleasure to have to inform us of the process of the replacement of our roof. Any questions we had he was very knowledgeable and personal able. I highly recommend him to come to your home to get this process started. I am happy with how things have gone so far, and I am excited to see the finished product of a highly spoken of company."

    - D.H.

  • "We spoke with David M about getting siding and windows for our house. He came to our home later in the evening to work around our busy schedule and fully explained everything about the company, how they make their windows, and about the whole process of getting our house fixed up. He was very friendly and knowledgeable and was a great representative of Pinnacle which made a big difference in choosing them for this job. After his visit we are less worried about this big step and can't wait to get started."

    - J.S.

  • "Very friendly, arrived promptly on time. David, gave a great presentation. He answered all our questions. We did not buy from him only because another company presented to us a window that aesthetically met our style of home a little better. Pricing was very close and David never pushed or pressured us. I would refer him anytime."

    - R.J.

  • "I had scheduled an appointment for an estimate. The male that called to confirm was a fast talking salesman. He also want to know if there was a "mister" in the household. When I answered that I preferred not to answer, he became very unkind stating that it was an answer that needed a response to. I have now cancelled my appt. I feel this could lead to possible personal safety issue. Why is this a question that HAS TO BE ANSWERED??? BEWARE, This is not PROPER,"

    - J.L.

  • "We worked with David M. who came out to our home and we enjoyed his presentation. He was very informative and enlightening. David came across as very trustworthy and personal which caused us to choose Pinnacle to service our roof over the other companies. We feel like David is a great asset to the Pinnacle team and we appreciate you all sending him to us. Thank you again David M.!!! ~The Dukes~"

    - F.T.

  • "We love the windows. Now with cooler weather we can open them and enjoy the crisp fall air. The installers did an excellent job. Very mindful of our home. They had to take down trim inside and they put it back up so you would never know it was touched. Even put the shutters up for us. I would recommend them to everyone. We will use them to do siding when our budget allows."

    - V.H.

  • "I would highly recommend Pinnacle Home Improvements. The quality of the product is excellent and the installers are wonderful. All my windows were installed in one day, the installers even helped my move my furniture and they put it back. They cleaned up the entire area. I am so happy with the results."

    - J.P.

  • "Met with Doug for an estimate and appreciated the detail in showing the sample window and heating/cooling protection for our home."

    - D.B.

  • "Best all around the guys that put the windows in were very sufficient on time and done a great job.. I had painted my whole house before they got here they had two windows they had to tear out of each window and then put new windows in they did not even touch the paint job they were awesome thanks guys"

    - D.M.

  • "As time goes by and I see more and more details about my less-than-4-yo roof, the more apparent it becomes that a less-than-professional-quality installation had been done - even more so than was obvious at the time. Appearance and finish "quality" is terrible - even after attempt at remediation was made at the time. Other roofing professionals have wondered whether the job was done by me or other non-professionals! You would hope that with paying a premium price, you would get a least average quality - not with Pinnacle in my opinion."

    - H.V.

  • "Gary was very helpful with our consultation and can not wait to get our new roof installed! He was very informative and very friendly!"

    - B.W.

  • "I called to get a quote for the replacement of the siding on my home. When I called they refused to set up an appointment time unless my husband could take off of work and be there for the 90 min inspection of my home. I told them my husband was unable to attend. They stated that he had to be there to be sure that I was able to “understand” the quote information provided. Apparently a women is not capable of understanding a quote. I informed them that the home is in my name not my husband’s name. My husband is not on the mortgage contract. I am. I should be able to get a quote for the siding replacement of my home because I am the soul owner of the home. They still refused to set an appointment. I have never experienced such sexist discrimination before! Ross is my maiden name. My married name is Casagrande."

    - R.R.

  • "I called to get a quote for the replacement of the siding on my home. When I called they refused to set up an appointment time unless my husband could take off of work and be there for the 90 min inspection of my home. I told them my husband was unable to attend. They stated that he had to be there to be sure that I was able to “understand” the quote information provided. Apparently a women is not capable of understanding a quote. I informed them that the home is in my name not my husband’s name. My husband is not on the mortgage contract. I am. I should be able to get a quote for the siding replacement of my home because I am the soul owner of the home. They still refused to set an appointment. I have never experienced such sexist discrimination before!"

    - R.R.

  • "“Never finished setting up” my appointment so no one called or showed to my roofing estimate. When I called and asked they very rudely said both my wife and I are required to be there. When I told them thats silly no other company does that(we also work different schedules) their manager told me to go use one of those other companies. Will never use a company that talks to me so disrespectfully with such a stupid policy."

    - M.J.

  • "If the little girl can not say your name correctly teach her the correct pronunciation"

    - M.H.

  • "I contacted their national number requesting someone to give me am estimate on vinyl siding. When questioned if I was married or not, I asked what difference does that make for siding installation. The salesman pushed and said he had to ask me. I replied with that is personal information and should not be a factor. We went back and forth and he insisted that I had to answer the question. I ended the call by stating that under no circumstances would I consider them for any work on my home."

    - M.C.

  • "Installers had impeccable attention to detail and did a great job cleaning up my yard afterwards. The production team and Adam Watson was very responsive and was attentive to my concerns. I had 6 new windows installed and a siding project done about 8 months ago. The windows have definitely saved me money on my light bill! They are insulated perfectly and the windows are energy efficient. My siding project was done quickly and efficiently and I'm very satisfied. Also very well insulated. Will definitely recommend!"

    - L.L.

  • "With moving to work from home due to covid, my girlfriend and I noticed an increase in our electric bill. Due to issues with our siding and windows the insulation was not quite doing its job. I'm very happy we were able to get in contact with Pinnacle! The quality of windows and siding are amazing. Amazing customer service. Great work from production and installation team! WOULD HIGHLY RECOMMEND!!"

    - N.S.

  • "Service included covering soffits & fascia (house & detached garage), carport ceiling, and small porch with vinyl; replacing gutter on the garage; installing new light fixtures on porch & on ceiling in carport, & flood lights (6) on house; replacing shutters. Although I really prefer the appearance of wood & had considered repainting, I had the vinyl installed to decrease maintenance. I had no problems with the siding & gutter personnel with whom Pinnacle contracts. The only exception is that there were many nails that they did not pick up. Adam Watson (overseer of the project) from Pinnacle was very prompt in responding to my inquiries. Apparently it is standard practice of Pinnacle & similar companies to only provide the total cost of a project. For example, I do not know what the cost of replacing the gutter was, nor the cost of only covering the soffit, cost of shutters, etc. The shutters are still not installed because the warehouse has been unable to obtain them, so I await them. Other than the nails, all job related debris was removed. Interestingly, Gary Tucker "sold" me the contract for the project, but the contract indicates Jim Marino submitted it??? I signed the contract on 10/19/2020, & the work was completed (except for shutters & replacement of one of the floodlights) on November 27th. "Siding personnel" required ~ 1 week to complete the project, but experienced one day of rain and Thanksgiving Day. Overall, I am satisfied with the project & my interactions with all personnel."

    - M.F.

  • "Installed new shingles on roof, excellent job, in a very timely manner, happy customer right here, I'd will definitely use them again👍👍👍"

    - K.B.

  • "I can not comment on the workmanship of Pinnacle, but I can tell you the prices are ridiculously HIGH! They use the high pressure sales techniques like most do these days, "both" husband and wife need to be at the sales pitch, etc. But they could of brought a gun and I still wouldn't use them. Not even close to a competing price. You could buy a really nice new car, and have money left, for the price of the roof alone, and I own a small brick rancher... I left 3 stars because I didn't want to totally slam a business I did not use, but the pricing alone does not deserve even one star..."

    - T.R.

  • "Hey want y’all need to know I’ve worked with contractors most of my career with the railroad. Adam Watson took care of me an my wife so well during or renovations. They addressed everything in a timely matter an everyone involved was pleasant to be around an I am happy hire these guys you won’t go wrong."

    - H.F.

  • "I was asked to leave a review, so here it is... All the staff my father and I spoke with during the appointment setup and estimate write-up were indeed very nice, as other reviews say. However, because their estimate was literally more than double, almost triple, that of the other estimates we received, we chose to go with a different company (Lowe's). The time and effort Pinnacle took to get us an estimate is appreciated though!"

    - M.S.

  • "So we are all the way in Chattanooga. We did not like the companies around here. The presentation and contract were extremely easy to understand. Price set in stone. It was in-between the price of all the companies we looked at. The quality of the windows are great considering we had to have 8 custom sized windows. It took about the estimated time 6 weeks and the 2 man crew were great. left nothing behind and very clean. They did all the repairs and made the window casings look great. Sealed perfectly. The air conditioner does not come on as often. The draft is gone. Thank you so much."

    - S.P.

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4.6 (3)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • - J.W, | Columbia TN
    Jul 6, 2020

  • - M.A, | Crossville TN
    Jan 17, 2020

  • - R.M, | Mc Ewen TN
    Jan 10, 2020

4.6 (3)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • - J.W, | Columbia TN

  • - M.A, | Crossville TN

  • - R.M, | Mc Ewen TN

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