Pinnacle Home Improvements LLC

Pinnacle Home Improvements LLC
1709 Midpark Rd Ste 105, Knoxville TN, 37921 USA

Member Since: 6/11/2019

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.6 (3)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • - J.W, | Columbia TN
    Jul 6, 2020

  • - M.A, | Crossville TN
    Jan 17, 2020

  • - R.M, | Mc Ewen TN
    Jan 10, 2020

4.6 (3)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • - J.W, | Columbia TN

  • - M.A, | Crossville TN

  • - R.M, | Mc Ewen TN

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Google
3.8 (84)

Google Reviews

Contractor reviews from customers on Google

  • "Met with Doug for an estimate and appreciated the detail in showing the sample window and heating/cooling protection for our home."

    - D.B, Jun 16, 2021

  • "Best all around the guys that put the windows in were very sufficient on time and done a great job.. I had painted my whole house before they got here they had two windows they had to tear out of each window and then put new windows in they did not even touch the paint job they were awesome thanks guys"

    - D.M, May 4, 2021

  • "As time goes by and I see more and more details about my less-than-4-yo roof, the more apparent it becomes that a less-than-professional-quality installation had been done - even more so than was obvious at the time. Appearance and finish "quality" is terrible - even after attempt at remediation was made at the time. Other roofing professionals have wondered whether the job was done by me or other non-professionals! You would hope that with paying a premium price, you would get a least average quality - not with Pinnacle in my opinion."

    - H.V, May 3, 2021

See All Google
3.8 (84)

Google Reviews

Contractor reviews from customers on Google

  • "Met with Doug for an estimate and appreciated the detail in showing the sample window and heating/cooling protection for our home."

    - D.B.

  • "Best all around the guys that put the windows in were very sufficient on time and done a great job.. I had painted my whole house before they got here they had two windows they had to tear out of each window and then put new windows in they did not even touch the paint job they were awesome thanks guys"

    - D.M.

  • "As time goes by and I see more and more details about my less-than-4-yo roof, the more apparent it becomes that a less-than-professional-quality installation had been done - even more so than was obvious at the time. Appearance and finish "quality" is terrible - even after attempt at remediation was made at the time. Other roofing professionals have wondered whether the job was done by me or other non-professionals! You would hope that with paying a premium price, you would get a least average quality - not with Pinnacle in my opinion."

    - H.V.

  • "Gary was very helpful with our consultation and can not wait to get our new roof installed! He was very informative and very friendly!"

    - B.W.

  • "I called to get a quote for the replacement of the siding on my home. When I called they refused to set up an appointment time unless my husband could take off of work and be there for the 90 min inspection of my home. I told them my husband was unable to attend. They stated that he had to be there to be sure that I was able to “understand” the quote information provided. Apparently a women is not capable of understanding a quote. I informed them that the home is in my name not my husband’s name. My husband is not on the mortgage contract. I am. I should be able to get a quote for the siding replacement of my home because I am the soul owner of the home. They still refused to set an appointment. I have never experienced such sexist discrimination before! Ross is my maiden name. My married name is Casagrande."

    - R.R.

  • "I called to get a quote for the replacement of the siding on my home. When I called they refused to set up an appointment time unless my husband could take off of work and be there for the 90 min inspection of my home. I told them my husband was unable to attend. They stated that he had to be there to be sure that I was able to “understand” the quote information provided. Apparently a women is not capable of understanding a quote. I informed them that the home is in my name not my husband’s name. My husband is not on the mortgage contract. I am. I should be able to get a quote for the siding replacement of my home because I am the soul owner of the home. They still refused to set an appointment. I have never experienced such sexist discrimination before!"

    - R.R.

  • "“Never finished setting up” my appointment so no one called or showed to my roofing estimate. When I called and asked they very rudely said both my wife and I are required to be there. When I told them thats silly no other company does that(we also work different schedules) their manager told me to go use one of those other companies. Will never use a company that talks to me so disrespectfully with such a stupid policy."

    - M.J.

  • "If the little girl can not say your name correctly teach her the correct pronunciation"

    - M.H.

  • "I contacted their national number requesting someone to give me am estimate on vinyl siding. When questioned if I was married or not, I asked what difference does that make for siding installation. The salesman pushed and said he had to ask me. I replied with that is personal information and should not be a factor. We went back and forth and he insisted that I had to answer the question. I ended the call by stating that under no circumstances would I consider them for any work on my home."

    - M.C.

  • "Installers had impeccable attention to detail and did a great job cleaning up my yard afterwards. The production team and Adam Watson was very responsive and was attentive to my concerns. I had 6 new windows installed and a siding project done about 8 months ago. The windows have definitely saved me money on my light bill! They are insulated perfectly and the windows are energy efficient. My siding project was done quickly and efficiently and I'm very satisfied. Also very well insulated. Will definitely recommend!"

    - L.L.

  • "With moving to work from home due to covid, my girlfriend and I noticed an increase in our electric bill. Due to issues with our siding and windows the insulation was not quite doing its job. I'm very happy we were able to get in contact with Pinnacle! The quality of windows and siding are amazing. Amazing customer service. Great work from production and installation team! WOULD HIGHLY RECOMMEND!!"

    - N.S.

  • "Service included covering soffits & fascia (house & detached garage), carport ceiling, and small porch with vinyl; replacing gutter on the garage; installing new light fixtures on porch & on ceiling in carport, & flood lights (6) on house; replacing shutters. Although I really prefer the appearance of wood & had considered repainting, I had the vinyl installed to decrease maintenance. I had no problems with the siding & gutter personnel with whom Pinnacle contracts. The only exception is that there were many nails that they did not pick up. Adam Watson (overseer of the project) from Pinnacle was very prompt in responding to my inquiries. Apparently it is standard practice of Pinnacle & similar companies to only provide the total cost of a project. For example, I do not know what the cost of replacing the gutter was, nor the cost of only covering the soffit, cost of shutters, etc. The shutters are still not installed because the warehouse has been unable to obtain them, so I await them. Other than the nails, all job related debris was removed. Interestingly, Gary Tucker "sold" me the contract for the project, but the contract indicates Jim Marino submitted it??? I signed the contract on 10/19/2020, & the work was completed (except for shutters & replacement of one of the floodlights) on November 27th. "Siding personnel" required ~ 1 week to complete the project, but experienced one day of rain and Thanksgiving Day. Overall, I am satisfied with the project & my interactions with all personnel."

    - M.F.

  • "Installed new shingles on roof, excellent job, in a very timely manner, happy customer right here, I'd will definitely use them again👍👍👍"

    - K.B.

  • "I can not comment on the workmanship of Pinnacle, but I can tell you the prices are ridiculously HIGH! They use the high pressure sales techniques like most do these days, "both" husband and wife need to be at the sales pitch, etc. But they could of brought a gun and I still wouldn't use them. Not even close to a competing price. You could buy a really nice new car, and have money left, for the price of the roof alone, and I own a small brick rancher... I left 3 stars because I didn't want to totally slam a business I did not use, but the pricing alone does not deserve even one star..."

    - T.R.

  • "Hey want y’all need to know I’ve worked with contractors most of my career with the railroad. Adam Watson took care of me an my wife so well during or renovations. They addressed everything in a timely matter an everyone involved was pleasant to be around an I am happy hire these guys you won’t go wrong."

    - H.F.

  • "I was asked to leave a review, so here it is... All the staff my father and I spoke with during the appointment setup and estimate write-up were indeed very nice, as other reviews say. However, because their estimate was literally more than double, almost triple, that of the other estimates we received, we chose to go with a different company (Lowe's). The time and effort Pinnacle took to get us an estimate is appreciated though!"

    - M.S.

  • "So we are all the way in Chattanooga. We did not like the companies around here. The presentation and contract were extremely easy to understand. Price set in stone. It was in-between the price of all the companies we looked at. The quality of the windows are great considering we had to have 8 custom sized windows. It took about the estimated time 6 weeks and the 2 man crew were great. left nothing behind and very clean. They did all the repairs and made the window casings look great. Sealed perfectly. The air conditioner does not come on as often. The draft is gone. Thank you so much."

    - S.P.

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