Mountain Star Roofing Systems LLC

Mountain Star Roofing Systems LLC

No GAF Verified Reviews

Mountain Star Roofing Systems LLC
2321 N Saint Vrain St, El Paso TX, 79902 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
4/23/2021
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.5 (98)

Google Reviews

Contractor reviews from customers on Google

  • "Michael Trujillo with Mountain Star Roofing is the man! After failed attempts to getting my insurance to help me with my roof, Michael stepped in and got it done! It was very impressive how he dealt with my insurance, he was very knowledgeable with insurance policies and roof repairing. Michael is a great communicator, always letting me know where we stood in the process, taking the time to explain things I didn’t understand. I am happy with my new roof and can say that I am ready for monsoon season!"

    - A.S, Jul 19, 2021

  • "Their professionalism is lacking. They push insurance claims and do not consider self pay. Their website says they provide free estimates and when I called they flat out told me they do not provide estimates despite what they have written on their website. They took up over 15 minutes speaking on the phone and when I rejected brining in my insurance upfront they immediately terminated the call. I would not recommend and despite having an insurance claim filed I’ve lost faith in their integrity."

    - K.M, Jul 7, 2021

  • "I made an appointment with mountain star only to have nobody show up at all. I understand appointments may be comprised due to elements work load etc..but it is the sole responsibility for a respectable business to communicate with a customer and let them know they cannot fulfill their end of the appointment. frankly it's a waste of time for both parties, confirming an appointment same day only to have a no show is very unprofessional. Our leaky roof will have to wait another day because of this companies lack of organization"

    - J.K, Jun 29, 2021

See All Google
4.5 (98)

Google Reviews

Contractor reviews from customers on Google

  • "Michael Trujillo with Mountain Star Roofing is the man! After failed attempts to getting my insurance to help me with my roof, Michael stepped in and got it done! It was very impressive how he dealt with my insurance, he was very knowledgeable with insurance policies and roof repairing. Michael is a great communicator, always letting me know where we stood in the process, taking the time to explain things I didn’t understand. I am happy with my new roof and can say that I am ready for monsoon season!"

    - A.S.

  • "Their professionalism is lacking. They push insurance claims and do not consider self pay. Their website says they provide free estimates and when I called they flat out told me they do not provide estimates despite what they have written on their website. They took up over 15 minutes speaking on the phone and when I rejected brining in my insurance upfront they immediately terminated the call. I would not recommend and despite having an insurance claim filed I’ve lost faith in their integrity."

    - K.M.

  • "I made an appointment with mountain star only to have nobody show up at all. I understand appointments may be comprised due to elements work load etc..but it is the sole responsibility for a respectable business to communicate with a customer and let them know they cannot fulfill their end of the appointment. frankly it's a waste of time for both parties, confirming an appointment same day only to have a no show is very unprofessional. Our leaky roof will have to wait another day because of this companies lack of organization"

    - J.K.

  • "Robert is very friendly. Quick response time, fair price and were able to repair minor roof issues quickly. All you could want in a contractor! I'd definitely use them again."

    - S.D.

  • "Mountain Star Roofing Systems came thru like a champ!!! the fact that I still had 'T' Lock Shingles on my roof made it harder to deal with the insurance adjuster on my end...... Mr. Robert Banks took care of all of that for me, dealing direct with the adjuster from start to end which made it much easier for me, team of roofers very professional and respectful took care of my roof and left the area nice and clean A+ also to mentioned that they listen to you and accommodate to your needs.. I strongly recommend this company for your roofing project!"

    - A.C.

  • "Robert Banks and the rest of his team did an amazing job @ coordinating repairs. Robert is very detail oriented and goes above and beyond to maximize the results! Very great at communicating and explaining estimates, and insurance claims. Definitely recommend!"

    - D.E.

  • "I would highly recommend Mountain Star roofing. Our consultant Mike Trujillo was just great, he dealt with the insurance company and was able to get us a roof replacement when the insurance just wanted to pay for some repairs. Great professionalism and attentiveness. Thank You."

    - C.I.

  • "Matthew Wilcox and his team completed an inspection and performed roof repair for our home at a fair price. Matthew kept us up to date on when the work would be completed and him and his team were courteous and professional. Will recommend them and use them in the future for any roofing needs."

    - F.C.

  • "After I called other roofing companies Mountain Star Roofing was the only company that helped me with my claim. They did all the claim submissions to my insurance company and got the job done. Michael Trujillo was very helpful and answered all the questions that I had. He worked diligently with insurance representative to get my roof fixed. I can’t express how grateful I am with the wonderful work. My home looks so beautiful with the new roof. GREAT JOB 👏 Michael and Mountain Star Roofing. I couldn’t have done this without all your help."

    - L.D.

  • "Had a great experience working with Matthew at Mountain Star Roofing. Mountain Star worked closely with me to ensure i had my roof replaced in a timely manner after the existing roof was significantly damaged in a hail storm. They engaged with my insurance company throughout the process to assist me. They provided a quality job and i highly recommend their services to others."

    - L.K.

  • "Mountain Star Roofing has exceeded every expectation when working with them on multiple roof replacements and repairs. Due to my own line of work we have partnered with Mountain Star in order to fast track our repair services to my clients and they COULD NOT BE HAPPIER. On top of my own satisfaction with their communication, pricing, and efficiency (not to mention outright professional behavior), my clients have raved about their work as well! If you are looking for a quality, trustworthy, and professional team, LOOK NO FURTHER! Thank you Mountain Star!"

    - E.G.

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