Mountain Star Roofing Systems LLC

Mountain Star Roofing Systems LLC

Mountain Star Roofing Systems LLC
2321 N Saint Vrain St, El Paso TX, 79902 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
4/23/2021
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.5 (123)

Google Reviews

Contractor reviews from customers on Google

  • "I recently hired Mountain Star roofing and wanted to share my experiences. I hired this company to fix several leaks, which 1-2 of 3 of are still leaking. See the attached pictures of how this company left my roof. They left exposed plywood with no underlayment under my clay tiles, they glued together tiles with silicone, they left trash in my front yard and on top of my roof for months, they did not properly seal the underlayment they did install, they did not correctly secure the tiles to my roof, they stained my driveway while mixing concrete, and I found beer cans near their worksite in my front lawn, among many other issues. Mountain Star has refused to honor their warranty and even refuses to answer my calls. I left countless messages with Randy Ponce, the owner, but he refused to call me back. I did start a claim with the BBB. Mountain Star has claimed that this leak was new, which it definitely is not (I have the insurance paperwork)! This work was "completed" 4 months ago. Please see the pictures I attached to see the quality of this company's work. These are the areas they worked on. These pictures are just some of the pictures I have and every tile was not able to be lifted to see the full extent of the damage this company caused. In our honest opinion, our experience with this company has been terrible."

    - K.J, Apr 17, 2022

  • "My family needed to get our roof fixed so we called mountain star. Mr. Robert Banks was helpful all through the process and was always very responsive. Totally recommend!"

    - L.A, Apr 8, 2022

  • "We had a bad roof damage from wind damage so we called this company and the job was really professional. Robert Banks was the guy that helped us with all the process til the work was done."

    - D.M, Apr 7, 2022

See All Google
4.5 (123)

Google Reviews

Contractor reviews from customers on Google

  • "I recently hired Mountain Star roofing and wanted to share my experiences. I hired this company to fix several leaks, which 1-2 of 3 of are still leaking. See the attached pictures of how this company left my roof. They left exposed plywood with no underlayment under my clay tiles, they glued together tiles with silicone, they left trash in my front yard and on top of my roof for months, they did not properly seal the underlayment they did install, they did not correctly secure the tiles to my roof, they stained my driveway while mixing concrete, and I found beer cans near their worksite in my front lawn, among many other issues. Mountain Star has refused to honor their warranty and even refuses to answer my calls. I left countless messages with Randy Ponce, the owner, but he refused to call me back. I did start a claim with the BBB. Mountain Star has claimed that this leak was new, which it definitely is not (I have the insurance paperwork)! This work was "completed" 4 months ago. Please see the pictures I attached to see the quality of this company's work. These are the areas they worked on. These pictures are just some of the pictures I have and every tile was not able to be lifted to see the full extent of the damage this company caused. In our honest opinion, our experience with this company has been terrible."

    - K.J.

  • "My family needed to get our roof fixed so we called mountain star. Mr. Robert Banks was helpful all through the process and was always very responsive. Totally recommend!"

    - L.A.

  • "We had a bad roof damage from wind damage so we called this company and the job was really professional. Robert Banks was the guy that helped us with all the process til the work was done."

    - D.M.

  • "Mountain Star is awesome! Friendly, great service, care about their work and customers. Highly recommend for solar and roofing!"

    - C.H.

  • "I would highly recommend this company very helpful and professional. Job was done right and explained the process. Robert, their salesperson representative, was awesome and took care of everything needed for our new roof."

    - D.Y.

  • "Robert and his crew were incredible. Once they had approval from our home warranty company our roof was fixed the same day, very quickly and efficiently. Robert kept us updated throughout the process with calls and pictures. We plan to go to them for any and all roofing needs in the future!"

    - K.G.

  • "My experience with Robert and Mountain Star Roofing was very good at first but after they convinced you to make the contract with them, it was all a real problem to begin with, they did not come at the time he was staying or they did not show up without any kind of call, message or any mail or any type of communication to be aware. The work changed the ceiling but they left many black stains on my walls of the house, I had to clean the screws because I did not receive any response from either Robert or Mr. Torres. I contacted Robert to see some parts of the roof that were originally removed on the edges of the house and that the water would slide off when it rained and not mistreat the wall and my property. I spoke to him too many times I sent him regular messages and WhatsApp and the answer would not answer me or the only time he did was that he would send me to another person but after that no communication, the ceiling was put up since September and the last message from he was on November 10. Now I have to hire another agency to check the property and discard some kind of damaged and check to put something on the edges of my roof to stop this problem that was never solved. For people who are looking for a roofing contractor, I do not recommend this irresponsible company and its late and wordless employees at all. If someone needs more information I can show you the photos of my house as it is damaged by water and all the black stains that they left on the walls when they changed the roof."

    - F.M.

  • "Terrible business practice on behalf of Robert Banks. He does not return phone calls or emails. During initial visit presented himself very knowledgeable and made many promises. Once insurance denied, he disappeared. Gave the run around for months instead of being upfront of what was happening and acknowledging they could not complete what they promised. He very proudly stated the company has positive reviews at the BBB and that they finish what they start, but he could not be forthcoming and honest about their inability to deal with my insurance company. Come to find out 6 months during the waiting period that he filed on my behalf through my insurance company, for hail damage on a date EL PASO HAD NO HAIL (or even thunderstorms)!!! For someone with "alot" of experience and "knowledge" this sure was a HUGE mistake on his part, and mine for trusting him. Our claim was denied due to his mistake and we are left with a costly error. The worst part is that he wont return phone calls to find out what their attorneys are doing to try to appeal, as he stated. He is hiding like a coward. All he has done is tarp my roof and ask us to "wait". Taking this as a loss and warning others to help prevent you going through the same thing."

    - C

  • "Robert was fantastic, very helpful MSR did all the work for me all I had to do was sit back and pick me roofs new color. I am very pleased with the work great people! Great customer service! And best of all great new roof!"

    - R.P.

  • "Had these guys come by and assess my roof. Mr Banks fought the insurance to get it approved! I highly recommend this company! Team Mountain Star!"

    - Y.C.

  • "I contacted Mountain Star Roofing because my roof was long due and had a few leaks after the last storm. Great professionalism, responsiveness, and they dedicade their time to assist you and always wit ha great attitude. Recommended."

    - B.A.

  • "Very professional company and their process is streamlined. Prices are fair and they guarantee their work. Robert did a great job evaluating my roof and executing the project BEFORE their estimated day of completion. I went through countless unprofessional roofers before landing on this group and I wasn’t disappointed. Highly recommend!"

    - C.C.

  • "It was worth the wait for a few months while Robert took care of the insurance for us. They were professional, and knowledgeable. It was job well done. My wife and I are very satisfied with the workers and the company."

    - R.G.

  • "Robert Banks from Mountain Star made the process seamless. He was professional and extremely detailed in explaining all the steps and going up against our insurance company that didn’t want to pay. After working with Robert the insurance ended up covering everything and some! Overall great experience from beginning to end."

    - E.T.

  • "This company is great! They have great prices and do great work. Robert took care of everything for me, I didn’t have to do anything. Will use agin if needed! I highly recommend them!!"

    - Z.V.

  • "Michael Trujillo with Mountain Star Roofing is the man! After failed attempts to getting my insurance to help me with my roof, Michael stepped in and got it done! It was very impressive how he dealt with my insurance, he was very knowledgeable with insurance policies and roof repairing. Michael is a great communicator, always letting me know where we stood in the process, taking the time to explain things I didn’t understand. I am happy with my new roof and can say that I am ready for monsoon season!"

    - A.S.

  • "Their professionalism is lacking. They push insurance claims and do not consider self pay. Their website says they provide free estimates and when I called they flat out told me they do not provide estimates despite what they have written on their website. They took up over 15 minutes speaking on the phone and when I rejected brining in my insurance upfront they immediately terminated the call. I would not recommend and despite having an insurance claim filed I’ve lost faith in their integrity."

    - K.M.

  • "I made an appointment with mountain star only to have nobody show up at all. I understand appointments may be comprised due to elements work load etc..but it is the sole responsibility for a respectable business to communicate with a customer and let them know they cannot fulfill their end of the appointment. frankly it's a waste of time for both parties, confirming an appointment same day only to have a no show is very unprofessional. Our leaky roof will have to wait another day because of this companies lack of organization"

    - J.K.

  • "Robert is very friendly. Quick response time, fair price and were able to repair minor roof issues quickly. All you could want in a contractor! I'd definitely use them again."

    - S.D.

  • "Mountain Star Roofing Systems came thru like a champ!!! the fact that I still had 'T' Lock Shingles on my roof made it harder to deal with the insurance adjuster on my end...... Mr. Robert Banks took care of all of that for me, dealing direct with the adjuster from start to end which made it much easier for me, team of roofers very professional and respectful took care of my roof and left the area nice and clean A+ also to mentioned that they listen to you and accommodate to your needs.. I strongly recommend this company for your roofing project!"

    - A.C.

  • "Robert Banks and the rest of his team did an amazing job @ coordinating repairs. Robert is very detail oriented and goes above and beyond to maximize the results! Very great at communicating and explaining estimates, and insurance claims. Definitely recommend!"

    - D.E.

  • "I would highly recommend Mountain Star roofing. Our consultant Mike Trujillo was just great, he dealt with the insurance company and was able to get us a roof replacement when the insurance just wanted to pay for some repairs. Great professionalism and attentiveness. Thank You."

    - C.I.

  • "Matthew Wilcox and his team completed an inspection and performed roof repair for our home at a fair price. Matthew kept us up to date on when the work would be completed and him and his team were courteous and professional. Will recommend them and use them in the future for any roofing needs."

    - F.C.

  • "After I called other roofing companies Mountain Star Roofing was the only company that helped me with my claim. They did all the claim submissions to my insurance company and got the job done. Michael Trujillo was very helpful and answered all the questions that I had. He worked diligently with insurance representative to get my roof fixed. I can’t express how grateful I am with the wonderful work. My home looks so beautiful with the new roof. GREAT JOB 👏 Michael and Mountain Star Roofing. I couldn’t have done this without all your help."

    - L.D.

  • "Had a great experience working with Matthew at Mountain Star Roofing. Mountain Star worked closely with me to ensure i had my roof replaced in a timely manner after the existing roof was significantly damaged in a hail storm. They engaged with my insurance company throughout the process to assist me. They provided a quality job and i highly recommend their services to others."

    - L.K.

  • "Mountain Star Roofing has exceeded every expectation when working with them on multiple roof replacements and repairs. Due to my own line of work we have partnered with Mountain Star in order to fast track our repair services to my clients and they COULD NOT BE HAPPIER. On top of my own satisfaction with their communication, pricing, and efficiency (not to mention outright professional behavior), my clients have raved about their work as well! If you are looking for a quality, trustworthy, and professional team, LOOK NO FURTHER! Thank you Mountain Star!"

    - E.G.

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