Charm City Roofing

Charm City Roofing

Charm City Roofing
4701 Leeds Ave, Halethorpe MD, 21227 USA

Overview

About Us

Charm City Roofing is the Baltimore-Metro Area's Hometown Roofer. We offer a full range of roofing services, from commercial and flat roof systems to residential and shingle roof replacements. We're proud to partner with GAF as a Master Elite Residential Roofing Contractor and a Master Commercial Roofing Contractor to offer our clients industry best warranties and customer service.

At-A-Glance
Member Since:
5/29/2021
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.9 (243)

Google Reviews

Contractor reviews from customers on Google

  • "First I would like to thank Charm City Roofing. The staff and crew was awesome. My roof wasn’t to old but with all the wind storms and rain. It was only a matter of time before I started to see big problems. I called a lot of roofing companies in my area and none returned my calls. But one call to charm city roofing and the next day. I spoke to Darius and he help walk me through the process. I Will recommend charm city roofing to anyone in the market looking to get there roof repair/ replacement."

    - J.R, May 23, 2022

  • "Really wanted to work with this business.They might have sent the wrong representative.He (Andy) did point out some things wrong with our gutter and validated something we speculated wasn’t right about our roof.My husband was really suppose to be here as I suffer from social anxiety disorder but he couldn’t get out from work.But the situation in the home was pretty bad before we moved in we changed out the carpets got all the vents cleaned to improve the air quality which worked somewhat but come winter and in the mornings these allergies though not as intense in the summer is bad in the winter.I may not have completely stated everything. But I did realize that he wasn’t really trying to convince me to hire their business even though clearly a 30 year old roof not done correctly can pose a health risk plus we couldn’t get in the attic it was too small to see if there were any hidden leaks or mold.Anyway it was like pulling teeth getting information on getting the job done which we really needed.I didn’t get the break down like other commenters nor promised email with quote to compare.No financing options.Just some business cards to refer others however there’s no greater reference than professionalism and a job/roof well done.Oh well.I DONT recommend."

    - T.S, May 8, 2022

  • "Really wanted to work with this business.They might have sent the wrong representative.He (Andy) did point out some things wrong with our gutter and validated something we speculated wasn’t right about our roof.My husband was really suppose to be here as I suffer from social anxiety disorder but he couldn’t get out from work.But the situation in the home was pretty bad before we moved in we changed out the carpets got all the vents cleaned to improve the air quality which worked somewhat but come winter and in the mornings these allergies though not as intense in the summer is bad in the winter.I may not have completely stated everything. But I did realize that he wasn’t really trying to convince me to hire their business even though clearly a 30 year old roof not done correctly can pose a health risk plus we couldn’t get in the attic it was too small to see if there were any hidden leaks or mold.Anyway it was like pulling teeth getting information on getting the job done which we really needed.I didn’t get the break down like other commenters nor promised email with quote to compare.No financing options.Just some business cards to refer others however there’s no greater reference than professionalism and a job/roof well done.Oh well."

    - T.S, May 6, 2022

See All Google
4.9 (243)

Google Reviews

Contractor reviews from customers on Google

  • "First I would like to thank Charm City Roofing. The staff and crew was awesome. My roof wasn’t to old but with all the wind storms and rain. It was only a matter of time before I started to see big problems. I called a lot of roofing companies in my area and none returned my calls. But one call to charm city roofing and the next day. I spoke to Darius and he help walk me through the process. I Will recommend charm city roofing to anyone in the market looking to get there roof repair/ replacement."

    - J.R.

  • "Really wanted to work with this business.They might have sent the wrong representative.He (Andy) did point out some things wrong with our gutter and validated something we speculated wasn’t right about our roof.My husband was really suppose to be here as I suffer from social anxiety disorder but he couldn’t get out from work.But the situation in the home was pretty bad before we moved in we changed out the carpets got all the vents cleaned to improve the air quality which worked somewhat but come winter and in the mornings these allergies though not as intense in the summer is bad in the winter.I may not have completely stated everything. But I did realize that he wasn’t really trying to convince me to hire their business even though clearly a 30 year old roof not done correctly can pose a health risk plus we couldn’t get in the attic it was too small to see if there were any hidden leaks or mold.Anyway it was like pulling teeth getting information on getting the job done which we really needed.I didn’t get the break down like other commenters nor promised email with quote to compare.No financing options.Just some business cards to refer others however there’s no greater reference than professionalism and a job/roof well done.Oh well.I DONT recommend."

    - T.S.

  • "Really wanted to work with this business.They might have sent the wrong representative.He (Andy) did point out some things wrong with our gutter and validated something we speculated wasn’t right about our roof.My husband was really suppose to be here as I suffer from social anxiety disorder but he couldn’t get out from work.But the situation in the home was pretty bad before we moved in we changed out the carpets got all the vents cleaned to improve the air quality which worked somewhat but come winter and in the mornings these allergies though not as intense in the summer is bad in the winter.I may not have completely stated everything. But I did realize that he wasn’t really trying to convince me to hire their business even though clearly a 30 year old roof not done correctly can pose a health risk plus we couldn’t get in the attic it was too small to see if there were any hidden leaks or mold.Anyway it was like pulling teeth getting information on getting the job done which we really needed.I didn’t get the break down like other commenters nor promised email with quote to compare.No financing options.Just some business cards to refer others however there’s no greater reference than professionalism and a job/roof well done.Oh well."

    - T.S.

  • "By far the most professional and reliable roofers in the Baltimore area. They were responsive answering and addressing every question/concern before during and after my roof project. They worked with me from beginning to end and even promptly on a follow up issue. I appreciate the good quality products and excellent service. I am very happy and highly recommend Charm City for any roofing/gutter needs!"

    - A.B.

  • "Very organized, professional team. Each member knew their job. No playing around. Focused. Very thorough clean-up including debris from the neighbors roof and yards. I highly recommend Charm City Roofing."

    - S.L.

  • "Unlike other roofing estimate I get, Charm City gives me 3 options so I know what I get at different prices. The estimate is also the cheapest among the bids. The crew arrives around 7:30am and get it done quickly. I love my new roof. It is beautiful. Highly recommend to anyone who need roof service"

    - T.T.

  • "I was pleasantly surprised by the time they spent with me, to inspect my roof prior to the work and to give an estimate. They were very trustworthy and professional and Mac went out of his way to answer my questions. I definitely recommend."

    - N.D.

  • "We are recent first time home buyers so this is our first time getting a new roof. We had wind damage from a recent storm and made an insurance claim. Charm City Roofing helped us navigate this process. Our roof inspector and sales rep was Darius and he was wonderful. He answered all our questions and gave us great advice on how work with our insurance company. He was always very communicative, honest, and was upfront about any challenges with acquiring materials due to supply chain issues and the pandemic. He was able to get the color and quality of the shingles we wanted despite these challenges. Charm City Roofing let us know when our roofing days needed to be rescheduled due to the weather. All of the roof workers were professional, communicative, and were on time. Thanks again Charm City Roofing for helping us newbie homeowners. We love our new roof! 10/10 Recommend."

    - L.B.

  • "Charm City Roofing did an excellent job replacing my flat Baltimore roof. Beyond the work itself, their service when I had questions and a minor issue were unparalled. They made sure everything was finished to my satisfaction and went well beyond most companies in this respect."

    - D.D.

  • "Charm City did a fantastic job with my full flat room tear off, rebuild, gutter and skylight installation. They weren't the cheapest, nor were they the most expensive. They were communicative and prompt up to the installation and responsive to the minor issues that arose afterwards. I would not hesitate to recommend them and use them again in the future!"

    - B.S.

  • "They do good work but watch out for the hidden fees. They charged me an additional $1,280 without once mentioning the additional fees to me while I was at home the entire time they were doing the work. I believe it is okay for the scope to change but simple communication would be nice when the price changes."

    - D.A.

  • "They do good work but watch out for the hidden fees. They charged me an additional $1,280 without once mentioning the additional fees to me while I was at home the entire time they were doing the work. I believe it is okay for the scope to change but simple communication would be nice when the price changes."

    - D.A.

  • "Darius came out to do the estimate and he was very professional. He called ahead of time to let me know he was on the way and he was very honest about the condition of my roof. I was pleased with the entire process from start to finish. Excellent work."

    - K.W.

  • "I hired Charm City Roofing to inspect the roof of a house that I am in the process of purchasing. I was really impressed with their service. The price was pretty average based on all of the quotes I was given for the area, but the service was certainly above average. The job was completed by Darius Zadeh. He was very thorough and ended up saving me a ton of money on the house that supposedly had a brand new roof. He spent a good amount of time up there and provided detailed pictures and videos to explain the damage/poor quality installation issues. They also provided a comprehensive list of repairs that need to be made to insure the longevity of the roof. Their complete inspection report was thorough and provided same day. I was very happy with their service. Update: The first house fell through as we found more and more work that was done poorly and not permitted. We called Charm City and had Darius come out again for another property we were placing an offer on. To no surprise, we had incredible service once again. Darius walked us through all the minor things that could become an issue down the road, but this time did not have any major red flags for us on this older roof. This goes to show that they give an honest inspection and are not just looking to schedule more work for themselves. As before we received a very detailed report with photos, videos, and a written explanation. This is money well spent to know you new home is protected form the top down."

    - A.B.

  • "Though Charm City Roofing didn't install our roof, we sought them out for a price comparison for repairs. Andy was very detailed in the analysis of our roof. He was up front and honest about what he could do for repairs, what we could be looking at for known costs, and what he would need to do to assess unknown costs. He was also able to give us advice on how we should proceed. I would highly recommend Charm City Roofibg"

    - C.D.

  • "We had Charm City Roofing come out and give an estimate on roof repairs, and we were very impressed by their professionalism and honesty. They could easily have told us that the expensive repairs were necessary, but instead advised us of the more appropriate- and much less expensive - level of work. We're confident that we called the right people."

    - K.L.

  • "I hired Charm City Roofing to inspect the roof of a house that I am in the process of purchasing. I was really impressed with their service. The price was pretty average based on all of the quotes I was given for the area, but the service was certainly above average. The job was completed by Darius Zadeh. He was very thorough and ended up saving me a ton of money on the house that supposedly had a brand new roof. He spent a good amount of time up there and provided detailed pictures and videos to explain the damage/poor quality installation issues. They also provided a comprehensive list of repairs that need to be made to insure the longevity of the roof. Their complete inspection report was thorough and provided same day. I was very happy with their service."

    - A.B.

  • "Everyone I interacted with was friendly and helpful. The process was totally painless. The sales guy wasn't obnoxious/pushy at all, the roofers were on time and cleaned up thoroughly, billing was easy. The price was quite a bit less than the other quote I got and I was overall really happy with the experience. I have no idea what quality roofing looks like but it's no longer raining in the sunroom, wahoo! I'll update this review if I have any issues though I do believe that if I had a problem, Charm City would be quick to resolve it."

    - L.H.

  • "Great team from office to rep to crew. All were polite, professional and on time. The crew had a big job with not only replacing the roof but removal of 2 levels of roof top decks in the tight space of Baltimore row homes. The clean up was constantly being done through the whole project. Great communications between rep and crew. The work crew wasn't just courteous but enjoyable to have around. They worked incredible hard. Also no hard sell from company. Gave multiple roofing options to choose from."

    - S

  • "Charm city roofing did a great job replacing my roof. I spoke to other roofers to get estimates and Mac from charm city took his time to explain where the leak might be coming from and offered a good rate. I had a question about a portion of the contract and they reworded it to make me feel better. They arrived early and stayed late to finish the job. Overall outstanding work and would definitely recommend"

    - M.D.

  • "Craig from charm city just inspected roof.Very helpful and gave great suggestions and information. Would recommend their services very highly. Margaret Kris"

    - M.K.

  • "It is so hard to find good customer service these days, let alone great customer service. But then we found Charm City Roofing, and needed to search no further! I had reached out to Charm City Roofing at first to get a weather vane removed from my roof. They actively engaged me, even though I wasn't responding to their texts and emails. Come to find out, our homeowners insurance found that more work had to be done than simply a weather vane removal. We tried to get another company to take on the needed repairs, but they weren't responsive, often times going weeks without responding to our texts, emails, and phone calls. Reaching a point of frustration, I searched my Promotional emails and found Charm City Roofing. As soon as I re-engaged them, they were ready! I got a free estimate within days of reaching out. Come to find out, the estimate we had gotten from the other company was grossly inflated. The work was done within a week or so of the estimate. My wife and I are very busy educators, and when it was time for us to go back to start a new school year, we didn't have to worry about having someone in the house. Charm City did it all in excellence without inconvenience to our schedules. When we returned home, our roof was not only brand new and stunning, but they had taken the time to tighten the guardrail to our porch stairs. They left our home better than the way they found it. I would highly recommend Charm City Roofing to anybody!"

    - M.V.

  • "The team at Charm City Roofing did a phenomenal job repairing the front porch roof in Baltimore City. They were on time, provided quality work and it was done as promised. The quote came in better than competitors and the billing was easy as pie. Mack communicated prior to, during and once the project was complete. There was no BS here. Mack and his team are true professionals. I would definitely recommend them for any roofing job."

    - T.M.

  • "I utilized Charm City Roofing to repair a hole left over from a chimney removal. The communication was great over the phone with Cianna. She was very pleasant on numerous occasions, no complaints there. The estimator/salesman Mac was also pleasant. Unfortunately, I am not really satisfied with the appearance of the actual work. The contract called for them to infill the deck board and add shingles where the chimney once was. As you can see in the photo, the roof work (at least cosmetically) does not look too good and there is a noticeable dip. This was expressed to them and their response was essentially "this was out of our hands." To me, it appears that the deck board maybe isn't flush or the proper thickness was not used which is causing a dip. I'll admit, I'm definitely not a roofer, but this has a sagging and rippled look in a way that at least appears to be pretty poor. A patch is a patch and will not look picture perfect or even great, but I expected better quality for the over $2k I spent on this patch. I've reached out to other roofing professionals that seem to agree that it would not have been much extra work to level this out flat and make it more aesthetically pleasing, especially for the price paid. Do I think this is going to leak or cause problems? Probably not. If I ever sell the house, are potential buyers going to ask what's wrong with the roof there? Certainly."

    - J.W.

  • "I got many estimates to replace my flat top roof, and Charm City was definitely the most thorough, responsive, professional, and fairly priced. It's only been a month since the replacement, so how it holds up is yet to be seen, but I don't doubt the quality of the work. The job was done quickly, the cleanup was thorough, and they communicated with me throughout the process. I would use Charm City again and would recommend them to anyone looking to replace their home's roof."

    - G.M.

  • "Great management, staff and work crew. Reasonable pricing. Very professional from beginning to end of project. Took photos of every phase of work details. Their staff is really dedicated to their work. If you are looking to have your roof done, I highly recommend Charm City Roofing. I am one very satisfied customer!"

    - M.(.

  • "Charm city got the job done in half a day that others seemingly couldn't complete in months. Tony was a great manager of the job and was clear, communicative, friendly and gave just the right level of detail and updating. Generally I'm the kind of customer who can find something wrong with about everything but in this case I've got nothing. Excellent Job!"

    - J.H.

  • "Charm City Roofing is professional and has done great work on my house. They have resolved several issues with my house and gotten to the bottom of a mystery problem. Mac has been great all throughout my year-long relationship with the company and is extremely responsive and answers all my questions. Couldn’t recommend them enough for a professional, well done job with good fair prices."

    - C.A.

  • "These guys are amazing, the best in the business. There are the definition of integrity. We certainly will be using no other roofing company"

    - L.L.

  • "I contacted Charm City Roofers for a quote on a roof repair. They came out as scheduled and inspected the roof. They were extremely knowledgeable and explained the extent of the damage. They gave me the option to repair or replace and after hearing the pros and cons I went with the replacement. Although I initially just wanted a quote, the customer service and professionalism sold me! The day of the replacement the team came out as scheduled and replaced the roof in just a few hours. They were very friendly, cleaned up everything, and did an amazing job! No more leaky roof; I can relax and enjoy a nice rainy evening. If anybody is looking to get their roof repaired or replaced I highly recommend Charm City Roofing!"

    - J.H.

  • ""I was very pleased with Charm City Roofing. We did have to have a couple of reschedules (Maryland weather) but they always kept me in the loop. When the day for my roof replacement came the workers were very professional. They let me know when they got there and were about to start work, asked if our satellite tv was still working because of they had to move the dish, they kept the work area contained and cleaned up to the point you couldn't even tell that they had been there, and they let me know when the work was complete. It was a very positive experience and I would definitely recommend them to others.""

    - M.C.

  • "I recently had my roof replaced by Charm City roofing, and would recommend their services based upon my experience. They were honest and upfront with potential cost-increasing variables and were responsive to questions. The work itself was done quickly and appears to have been done well. If II have roofing needs in the future, I will definitely be giving the team at Charm City Roofing a call."

    - N.D.

  • "To start, i googled the top 10 Roofing companies in Baltimore and stumbled upon Charm City Roofing. Charm City was 1 of 3 estimates i received from the “top ten list”. Charm City’s Sales rep, Mac, was the most professional and knowledgeable of the 3 companies. Mac took the time to explain in detail, with education and pictures,, the reasons “why”. All in all, the Charm City Team was 1st class from start to finish! A-one!"

    - J.H.

  • "Charm City went above and beyond to make sure I was happy with my new roof. They sent representatives after to go over the attic and make sure everything was to spec, I couldn't be happier. Charm City roofing didn't accept full payment until I was 100% satisfied. Their warranty is the best in the business. They personally went over the job site and cleaned up every single nail piece of scrap wood. Workmanship is very impressive. It's an amazing looking roof how the seams are perfect. Pedro is an exceptional installer, and led the crew that installed the roof. His knowledge about my specific situation made the entire roof job easy on me."

    - C.A.

  • "I had a wonderful experience with Charm City Roofing. My roof was replaced in January 2021. The team was prompt and cleaned up while the worked. I knew it was time that my roof needed to be replaced. I had no idea how bad my roof was until the night after the completion when my bedroom was at least 10 degrees warmer. I’ve already recommended Charm City Roofing to a friend who now has a appointment with Andy."

    - K.A.

  • "I had a wonderful experience with Charm City Roofing. My roof was replaced in January 2021. The team was prompt and cleaned up while the worked. I knew it was time that my roof needed to be replaced. I had no idea how bad my roof was until the night after the completed when my bedroom was at least 10 degrees warmer. I’ve already recommended Charm City Roofing to a friend who now has a appointment with Andy."

    - K.A.

  • "The process to have our roof replaced was seamless and professional from start to finish. From the estimate, to the contract, to scheduling to the work itself, every step was handled with professionalism and attention to detail. All staff members were friendly and informative, including Andy, Cinna, Nicolette, Pedro and the work team. Pedro was very helpful during the day of install when some accidental damage happened to an interior ceiling due to roof deck rot above. Andy was always available to answer questions in a very timely manner as well as top-notch professionalism while overseeing the whole project. I highly recommend Charm City Roofing."

    - J.R.

  • "Andy was very professional and explained the entire process. He made sure I felt comfortable about the process. Andy is DEFINITELY the best guy for the job. I'd surely recommend him to my friends and family."

    - A.S.

  • "Roger was great to work with. He was very responsive and professional. The evaluation was done on my roof and the following month, it was being replaced. I got a courtesy call the day before to confirm the appointment. The guys came out bright and early and were very courteous about protecting my property (covering plants and bushes, moving outdoor furniture out of their way...). The work was done by the time I got off of work. They went back around the property with a magnet stick to make sure there weren't any loose nails or metal. Overall, excellent experience. I've already recommended them to neighbors and relatives. Thanks Charm City Roofing, Lauren Postley"

    - A.L.

  • "Our representative, Andy, came out to inspect our roof for leaking water but as well went out of his way to check out our brick in the front of the house. He admitted that this was not his line of work, however, at least he would be able to point us in the right direction. Well, his hunch paid off as he did find some cracks in the brick that could have been causing our inside water damage. He as well then made some recommendations on moving forward. I was more than pleased with his level of professionalism, knowledge, and just overall being a good guy. Much appreciated!"

    - L.D.

  • "As long distance landlords we were very nervous to get our roof and gutters replaced but Charm City wowed us. They were so easy to communicate with, easy scheduling and working with our tenants, quality work and excellent pricing! Honestly we didn’t expect it to go this well even seeing their great reviews. I rarely leave public reviews but they definitely deserved it. We will highly recommend them to others."

    - R.S.

  • "Charm City Roofing did a great job on my roof. They presented me with several different options, and I ultimately chose to have a section repaired and my roof coated. Their prices for the different options were all fair given my knowledge of flat roofing costs. They completed the work on time and followed up shortly after to touch up a couple spots. Would definitely use them again and would recommend to others."

    - K.B.

  • "Had Charm City Roofing replace a small 13' x 23' flat roof. Their installation team arrived on time and promptly got to work. Within 5 hours they were completely done removing the old roof, installing the new roof, and cleaning up all debri. Nothing was left behind except a nice new roof. After installation they even shared photos of the repair throughout the removal, during installation, and the final product. Prices were very competitive to other contractors as well. Would highly recommend this contractor."

    - K.B.

  • "This company is a must use! Roger was extremely professional, accommodating, and timely throughout the inspection and estimate process. The inspection was thorough and his estimate was better than the competition. I would recommend Roger and Charm City Roofing for any of your roof projects! They do all types of roofs and are extremely reliable! Very pleased!!"

    - A.M.

Showing Page {PageNumber} of {TotalPages}
4.6 (4)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Customer asked us not to share his/her review."

    - X.X, | Glen Arm MD
    Jul 12, 2021

  • "Customer asked us not to share his/her review."

    - X.X, | Sparrows Point MD
    May 18, 2021

  • - D.J, | Baltimore MD
    Feb 22, 2021

4.6 (4)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Customer asked us not to share his/her review."

    - X.X, | Glen Arm MD

  • "Customer asked us not to share his/her review."

    - X.X, | Sparrows Point MD

  • - D.J, | Baltimore MD

  • "Professional and competent."

    - W.J, | Abingdon MD

Showing Page {PageNumber} of {TotalPages}

Awards