Certitude Roofing LLC

Certitude Roofing LLC

Certitude Roofing LLC
18 E Lancaster Ave, Malvern PA, 19355 USA

Member Since: 2/16/2021

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.7 (2)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • - M.M, | Phoenixville PA
    Apr 20, 2021

  • "Impressive Service"

    - J.P, | Narberth PA
    Mar 4, 2021

4.7 (2)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • - M.M, | Phoenixville PA

  • "Impressive Service"

    - J.P, | Narberth PA

Showing Page {PageNumber} of {TotalPages}
Google
4.8 (165)

Google Reviews

Contractor reviews from customers on Google

  • "Certitude did excellent work. Everything from quote to completion was profession and smooth. The quality of the product was much better than the other firms that I was considering and the price was better. The construction team was respectful and the clean up was amazing! So glad we used Certitude! Absolutely no regrets!"

    - T.W, Jul 30, 2021

  • "I'm so glad I contacted Certitude about my roof leak. Kelly scheduled the estimate quickly and Brian replaced the chimney flashing that was the culprit. Great service and a fair price!"

    - D.C, Jul 22, 2021

  • "Certitude was so easy to work with! They were responsive, honest and professional. Initially we worked with an estimator who helped us pick the right product for our home. Once we signed a contract, we were assigned a project manager who contacted us to explain all the steps in the process. On the day of, everything and everyone arrived in on time. The job was completed in 1 day. Minus our beautiful new roof you would not know anyone was here. They cleaned up and left our property as it was found. I highly recommend Certitude and will use them in the future."

    - J.G, Jul 15, 2021

See All Google
4.8 (165)

Google Reviews

Contractor reviews from customers on Google

  • "Certitude did excellent work. Everything from quote to completion was profession and smooth. The quality of the product was much better than the other firms that I was considering and the price was better. The construction team was respectful and the clean up was amazing! So glad we used Certitude! Absolutely no regrets!"

    - T.W.

  • "I'm so glad I contacted Certitude about my roof leak. Kelly scheduled the estimate quickly and Brian replaced the chimney flashing that was the culprit. Great service and a fair price!"

    - D.C.

  • "Certitude was so easy to work with! They were responsive, honest and professional. Initially we worked with an estimator who helped us pick the right product for our home. Once we signed a contract, we were assigned a project manager who contacted us to explain all the steps in the process. On the day of, everything and everyone arrived in on time. The job was completed in 1 day. Minus our beautiful new roof you would not know anyone was here. They cleaned up and left our property as it was found. I highly recommend Certitude and will use them in the future."

    - J.G.

  • "After having so much trouble getting other service companies to call back or even show up for an appointment, Certitude was a breath of fresh air. Brian was prompt for our initial consultation and to complete the job. When bad weather prevented him from installing our vents on the scheduled day/time, they quickly rescheduled for the next day and then put us on the schedule for the following week in case the rain continued to prevent completion of the job. Kelly and Brian were extremely professional. I would recommend Certitude for all roofing needs."

    - B.S.

  • "I called and had an appointment scheduled one week out to replace missing shingles after a storm. 30 minutes before our appointment, I received an email stating that they had driven by my home and could not repair my roof because they don’t deal with terracotta shingles. That’s great, but the repair I needed was in the back of the house where’s it’s only asphalt shingles. There’s also a couple areas of regular shingles in the front, but you must’ve driven by too quickly to see those. I replied to the email stating as such and called, but received no reply on either. Thank you for making me wait a week through more storms only for you to be too lazy to knock on our door for your own appointment."

    - C.K.

  • "We had Guy come out and two other estimates done. I was very impressed with Guy he knew his stuff. I wanted to go with him first but we decided to do two more. One company never came out did a Google roof ,sent me a estimate the other one wasn’t comfortable with and we are talking about a few hundred dollars with the other company. So we decided with you. From Matt to Gregg we had a very good experience. Gregg kept us in the loop the whole time and even came back to check everything. We were very happy. I also have to say Kelly was great. When I called to book the estimate she was so friendly and than she did a follow up.Most companies don’t do this anymore they are great I highly recommended them in fact a neighbor might use them next year.Thanks for making my roof look beautiful 😊"

    - K.P.

  • "Where to start with the outstanding qualities of Certitude Home Improvements? The receptionist / customer representative has a kindness, and professionalism that is unparalleled in customer service. The Crew Managers make every effort to schedule you as soon as can be for the job at hand; and this is with many variables - the weather, emergency repairs, other clients canceling, and being in demand because the craftsmanship they provide stands the test of time. It takes A LOT to earn my Trust, and they have it. The referral for to hire Certitude for the work done at my current rental came from my father who has been hiring Certitude for many years now. Knowing this, and meeting the owner, my landlord approved of several projects for this 101 year old building! Every crew member who shows up is well-kept, courteous, polite, very focused while working, and extremely experienced. NOTE: They do NOT cut corners; they own their work and leave everything so clean it is as though they had not been here!! Communication: important with contractors because sometimes they 'go missing,' right? Not Certitude Home Improvements; the business is run with ethics, reliability, honesty, and strong lines of clear communication. This is an unsolicited review, that after ~4 different successful jobs here is a little late, but hopefully still helpful. True craftsmen, and setting the bar high!"

    - A.V.

  • "I really lucked out with finding Certitude Home Improvements. I originally had them and another roofing company scheduled to get an estimate to replace the roof and gutters. But by the time Guy came (he was the estimator) and he priced it out, there was no need for a 2nd estimate. I was quite pleased with the installation, since it only took 1/2 day. Also I had Certitude help me with 2 repairs to the siding, Brian was able to order some siding that actually matched the original color, and they look so Great. You almost have to do a double take to see the repair. I can't speak highly enough of Kelly, the office manager- she always helped me from the roofing installation to the repair of the siding. She always called me back and was so friendly. That is what Great customer service is all about- and that is what you look for in a local company or any company. I am so Grateful and Thankful!"

    - K.S.

  • "It is really difficult to find a roofing company that does roof repairs. Most of them cannot be bothered. They just want to rip off the old roof and install a new one. Certitude actually has a repair department and they are great! I have used Certitude Roofers twice to repair my very pitched roof which suffered from wind damage. Both times Kelly at Certitude was very responsive. The repair guys came out and did an excellent job, making sure the repair was done properly and correctly matching the brown shade of our roof shingles. When I do need entire new roof, I will certainly call Certitude. They are reasonably priced as well. So grateful that I found this company!"

    - J.S.

  • "Had a really great experience with certitude from start to finish. Getting the initial quote was "

    - A.M.

  • "From their excellent sales person Guy to their office staff and installers they were professional, responsive to my questions and requirements and very friendly. Roof and gutter crews worked hard and did very good work. Highly recommend this company."

    - J.C.

  • "I called Certitude to fix a leak with a skylight. Kelly was very helpful in getting all the information and getting someone to come out quickly. Brian came out and was able to quickly diagnose the problem. He made the fix to the skylight, along with another issue I was having with a window. The cost was very reasonable. Kelly followed up to make sure the service was to my satisfaction. I would definitely call again."

    - K.D.

  • "Great company, great guys. They do amazing work at a good price. Amount of professionalism is second to none. I have met quite a few guys from their company and have been more than happy dealing with every single one of them."

    - R.B.

  • "Roland was very helpful in suggesting improvements to our gutters. No pressure. Happy with the work they did, we anticipate heavy rains will be better handled with the larger gutters and downspouts we installed. Crew was prompt, cleaned up everything well and noted items that we might need to tend to over the coming year. Installation of new sections looks great. Considering Certitude for upcoming siding and window replacement. Office was great at scheduling and keeping us in the know when weather caused changes."

    - M.W.

  • "We've had Certitude replace a window which was well-done. Today's service was about diagnosing a moisture problem - we weren't sure of the cause - french doors or roof. The technician provided an easy and inexpensive fix."

    - J.M.

  • "Working with Certitude was great. We got inspected very quickly and were given a reasonable quote. We were quoted a 3-week job from other companies, but Certitude did the repairs and installation in one day after materials arrived and we were scheduled. I especially want to thank the office staff at Certitude for answering questions and sending updates throughout the project and making sure everything ran smoothly. I highly recommend them for anyone in the area!"

    - L

  • "I was searching for a reputed installer to check on my gutters which was leaking water at times as well as fix my shutters that had the nails popped up. They sent a person to check on this and he suggested they would be able to fix them both but when the guy came in to fix it he saw that the gutter may not be fully fixable given that they were nailed at the corners. He did try his best to fix them for now while the shutters were fully fixed. They did not charge for the gutters as I have decided to get them replace it. The estimate given has been better than someone who came earlier. I am waiting for late spring to get them installed fully. Kelly at the front desk has been awesome."

    - S.V.

  • "Justin and Jose both knew what they were doing. The crew was courteous and quickly repaired/vented the roof. We were impressed with the level of professionalism throughout the entire process. No hard sell, just good, old-fashioned work ethic."

    - G.Z.

  • "I used certitude for my siding repairs and they did a good job. I really liked the work done by Jose and his team. He was very professional and courteous."

    - A.G.

  • "Certitude put on a new roof on my house . They did a great job at a reasonable price. Recently a hunter fired as slug that came into my house and damaged my siding . Despite the siding being 24 years old, they were able to perfectly match and replace the siding. They have been prompt and neat. If needed I would gladly do business with them again ."

    - J.R.

  • "Our house now has a beautiful new roof installed by caring professional people. Cleanup was thorough and there was no significant damage to our landscaping - a high priority for us. We have complete trust in Certitude, and recommend them with confidence."

    - M.H.

  • "This is real time ,10/28/2020. Certitude is here now. Major concerns on weather. I was told by the sales man (Scott )that they would never tear off a roof in inclement weather. (Lite rain and wet mist all morning) Well... so now I am worried about water trapped under the moisture barrier. Of course, project manager Bill is doing the best he can.... But....now I am worried about the remnants of the Hurricane Zeta ! So, no choice but to continue. Where will he be in a few years if my roof fails.?Will Certitude throw this back on me? I ll be curious to see if the Certitude Company will reach out to me. I am sure the warranty will only go so far. I am just disgusted with this process. And, the knots in my stomach I ll post end result, but at this point I am extremely unhappy and second guessing my decision to use this company. UPDATE——-install day —- True to my word- up date..... Good News..... Certitude DOES read their reviews. With in 25 mins of posting the review above I heard from Matt. Matt wanted to hear my perspective on today’s job. I told him exactly what I wrote. That, I am upset that the barrier will go on and hold moisture. He explained that it’s a breathable barrier and they are adding a fan to vent air flow in the attic. Also, stated he wished I had reached out to them before posting. I bet... but, I was told they would never remove a roof in inclement weather. And, so there you go. Matt assured me this will not come back on me and the warranty will be honored for the lifetime. Let’s see how the rest of the day goes and I will continue to up date ! Well they decided to add a fan. Fun fact I don’t have access to my attic. So no one can actually get in to hook it up. So now they are going solar. And, I was told the barrier on my roof is NOT breathable. You can’t make this stuff up Updated 12/29/2020- So all in all I have a new roof. I had many conversations with different people at Certitude. (Scott as promised I removed your last name) But, blaming a homeowner for not stopping the job at the start because of the weather was not a call I knew I made. Isn’t that where the Professionalism comes in ? Matt did come out and hooked up the solar fan. They sent a nice man to fix the hole in my bedroom wall. I am waiting on a manual on how the solar fan works as my 2 nd floor feels cold. And my heater keeps running. I also am waiting on the warranty that was included in the price and the letter where they take ownership of the install in bad weather. I have never head from the owner. Which is interesting. I also am still picking up nails 2 months later. I am really not impressed with the customer service at this point. Looking back I am sorry I went with this company."

    - M.M.

  • "The company was very good and did a great Job, Kelly who scheduled the job was very professional and always was helpful when I had a question, I would definitely recommend them to other companies."

    - W.M.

  • "Work done, with many details lacking. Nails driven through the roof, penetrating the crown molding and left. Gaps in the drip edge, not meeting the house. The gap is open to the run off. The box gutter is ponding water. The attitude of the workers were kind and hard working. The project manager had a great personality and seemed genuinely caring. I can’t understand why they haven’t returned to fix the details. We’ve been told several dates and when those dates come, no one shows. Today, is has reach a level that has frustrated me. I’m in the service industry and understand there’s a ton of hurdles thrown at contractors. It’s a misunderstood industry, for sure. However, the worst things to do is to promise promise promise and no show... only to not respond to calls and texts. My wife and I are worried. It took years to save this money. It’s a big deal, for us. I’m beginning to understand why the big box stores own the market. It’s leverage. There’s no honor."

    - B.T.

  • "This is real time ,10/28/2020. Certitude is here now. Major concerns on weather. I was told by the sales man Scott Henderson that they would never tear off a roof in inclement weather. (Lite rain and wet mist all morning) Well... so now I am worried about water trapped under the moisture barrier. Of course, project manager Bill is doing the best he can.... But....now I am worried about the remnants of the Hurricane Zeta ! So, no choice but to continue. Where will he be in a few years if my roof fails.?Will Certitude throw this back on me? I ll be curious to see if the Certitude Company will reach out to me. I am sure the warranty will only go so far. I am just disgusted with this process. And, the knots in my stomach I ll post end result, but at this point I am extremely unhappy and second guessing my decision to use this company. UPDATE——- True to my word- up date..... Good News..... Certitude DOES read their reviews. With in 25 mins of posting the review above I heard from Matt. Matt wanted to hear my perspective on today’s job. I told him exactly what I wrote. That, I am upset that the barrier will go on and hold moisture. He explained that it’s a breathable barrier and they are adding a fan to vent air flow in the attic. Also, stated he wished I had reached out to them before posting. I bet... but, I was told they would never remove a roof in inclement weather. And, so there you go. Matt assured me this will not come back on me and the warranty will be honored for the lifetime. Let’s see how the rest of the day goes and I will continue to up date !"

    - M.M.

  • "I am happy with Certitude Home Improvement's roofing job. Their team is at the top of the scale for knowledge and service. Their skilled roofers installed our new roof in one day, including repairs (of the underlying plywood) and clean-up. I recommend Certitude for its efficiency, excellent organization, team-work, and attractive results!"

    - M.M.

  • "They were a pleasure to work with and were very accommodating - especially since we were in the middle of a pandemic, which delayed the start of the project. As soon as they could start they did. The project manager was always on-site and communicated well. I've already recommended them several times"

    - E.C.

  • "From the beginning, we were kept up to date with what was happening. When the stay at home orders were given, Certitude made sure we know what the timeline might be. Once Certitude came to do our roof, they were on time, checked in with us as they went along, and kept us apprised with what was going on. They kept to the timeline despite bouts of bad weather, and clean up was well done. Highly recommend, especially with their emphasis on communication."

    - A.B.

Showing Page {PageNumber} of {TotalPages}