Infinity Home Improvement Inc

Infinity Home Improvement Inc

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Infinity Home Improvement Inc
852 47th St SW, Wyoming MI, 49509 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
1/18/2021
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
3.5 (205)

Google Reviews

Contractor reviews from customers on Google

  • "Had a contract written up for repairs to attic soffit beginning of July. Company never called back to schedule work. After 6 weeks of waiting, I called the scheduling department. Set up to send someone out to do the work September 1st. Never showed, never called. Left 2 more voicemails for Tom. Haven't heard back. But ya know, they do still have my money, put 50% deposit down. DO NOT RECOMMEND."

    - J.N, Sep 9, 2021

  • "I paid for an attic insulation to be installed between the rafters of our 100+ year old home. We specifically wanted the insulation between the rafters due to future plans of using the upper space. I was told this is what I would receive and paid a good amount for this service. The money was taken out the account the very same day I agreed to use their services. I waited 3 weeks before hearing anything regarding scheduling. I had to reach out on my own. Finally was given a date of 3 additional weeks. The day of the insulation our product was installed incorrectly. I have reached out to get this resolved but it seems as though they are waiting for me to forget. I am extremely disappointed in the sloppy work that was done in our attic and more disappointed that they I am supposed to just be OK with this. I am not able to use the space for what we intended and I will have to pay again just to get it how I want it. Complete waste of money. Poor service. I really wanted this to be a 5 star review."

    - S, Aug 29, 2021

  • "We got a long eaves trough replaced at what seemed a fairly high cost. It leaks in one seam, causing winter ice to form a stalactite beside our entry door. When I called to ask for them to come out and repair it, the company insisted they send out a sales person (with their ridiculous requirement that both adults be home) instead of a repair person. My wife refuses to agree to be home (I handle all these sorts of things). without satisfaction (repair) I put a block on my phone for Infinity's calls. I will never use them again."

    - W.P, Aug 26, 2021

See All Google
3.5 (205)

Google Reviews

Contractor reviews from customers on Google

  • "Had a contract written up for repairs to attic soffit beginning of July. Company never called back to schedule work. After 6 weeks of waiting, I called the scheduling department. Set up to send someone out to do the work September 1st. Never showed, never called. Left 2 more voicemails for Tom. Haven't heard back. But ya know, they do still have my money, put 50% deposit down. DO NOT RECOMMEND."

    - J.N.

  • "I paid for an attic insulation to be installed between the rafters of our 100+ year old home. We specifically wanted the insulation between the rafters due to future plans of using the upper space. I was told this is what I would receive and paid a good amount for this service. The money was taken out the account the very same day I agreed to use their services. I waited 3 weeks before hearing anything regarding scheduling. I had to reach out on my own. Finally was given a date of 3 additional weeks. The day of the insulation our product was installed incorrectly. I have reached out to get this resolved but it seems as though they are waiting for me to forget. I am extremely disappointed in the sloppy work that was done in our attic and more disappointed that they I am supposed to just be OK with this. I am not able to use the space for what we intended and I will have to pay again just to get it how I want it. Complete waste of money. Poor service. I really wanted this to be a 5 star review."

    - S

  • "We got a long eaves trough replaced at what seemed a fairly high cost. It leaks in one seam, causing winter ice to form a stalactite beside our entry door. When I called to ask for them to come out and repair it, the company insisted they send out a sales person (with their ridiculous requirement that both adults be home) instead of a repair person. My wife refuses to agree to be home (I handle all these sorts of things). without satisfaction (repair) I put a block on my phone for Infinity's calls. I will never use them again."

    - W.P.

  • "Scheduled an appointment through what sounded like a third-party scheduling service. The evening of the appointment, they called ten minutes after our appointment time to tell me the tech was tied up and wouldn't make it, and tried to reschedule. No apology for our wasted evening, and when I told her I wasn't interested in rescheduling, she basically hung up on me. Not good. Edit: two months have passed and I've now received three calls from this company trying to get me to reschedule. Each time I've informed them that I'm no longer interested and asked them to stop calling. Hopefully one of these times it'll sink in.... Save yourself the headache and give your business to a company that values their customers' time."

    - T.R.

  • "Communication could have been better as there was a schedule delay and I had initiate contact to find out when they were coming. However, the office staff was friendly and the installation quality was excellent. Overall I was satisfied with the work."

    - B.B.

  • "We paid $22,000 for a new roof with a lifetime warranty last fall. The mess they left on the ground was horrible. For months we kept finding nails in the yard and on the driveway, causing us to have to buy 2 new tires. A few months later it was raining hard and we had a leak in the bathroom near the exhaust fan. Took multiple calls to get them out here and 3 visits to finally get fixed. Recently had our garage roof done by someone else and they saw a leak between our house and the enclosed ramp from the back door. Not wanting to void our warranty we didn't have him do the repair, so we called and left a msg. A week later no return call. Same thing the next week. So we called daily and left mags for a week. Nothing. Finally got ahold of someone who transfered us to Tom. We explained our frustration and problem. He said he would have Jr call us to say when he can get here. When asked how long til we heard from JR, he wouldn't give a time frame. So I asked if we could have the roofer that noticed problem do it and send them bill, he got mad and said if we were going to be sarcastic he wasn't continuing to talk to us. He then hung up on us."

    - D.R.

  • "On October 2020, I contracted with Infinity Home Improvement to supply and install a veneer brick skirting and stain the deck. On the day of contract, I paid, in good faith and in full, the amount of $4,152.00, with the understanding and verbal agreement with Tina, that the one-day job would be completed by the end of the year, or, should weather conditions not permitting it, at the latest be postponed to spring. Days later, we agreed upon the colors to be used, and Tina reassured us that the materials would be ordered. Ever since, with the exception of the cold months of winter, I have been repeatedly contacting Tina and then Tom, to follow up on the status of our project. While I understand that low temperatures can alter the physical characteristics of the stain, in July of 2021, we are way past any reasonably anticipated adverse weather conditions. On our phone conversation on March 16th 2021, Tom informed me that the date of completion would be June 14th, 2021. As I had heard nothing from him, despite additional phone calls from my part to inquire about the availability of materials, on June 15th, 2021, after eight months from my full payment, the work had not yet begun; even more frustrating, Tom informed me that the painter and the materials were not available. On June the 15th, 2021, I sent a letter to Infinity Home Improvement and an email to Bob (co-owner and Operations Supervisor) complaining about the situation, and requesting a full refund if the project would not be finished by June 30th, 2021. I also informed them of my intention to file a complaint with the Better Business Bureau and The Consumer Protection Division at the Michigan Attorney General’s office, and to seek legal assistance as needed, if neither the work would be completed, nor the refund paid, by the end of the month. I did not receive any answer to my phone messages, emails and letter. On June 21st, 2021, a contracted painter presented at the house and did a power wash cleaning of the small (5x30 ft.) front porch; the whole work took just a few minutes, and he stated that he was just contracted by Infinity Home Improvements and that he had other scheduled jobs for the following there weeks. As July, 2021, after nine months since I paid in full $4,152.00, for what I was told by Infinity Home Improvement to be a one-day job, after numerous dishonest excuses and delays, and after my formal complaint and request for refund, the actual contracted service is not even underway, and I did not receive any refund."

    - A.L.

  • "Called to have them repar the shinglescthat camevoff from wind wont return my phone calls my roof is still under warrantee getting on roof to do my own inspections they did a awful job they did not put shingles do not use them you will regret it and waste your money they will not clean up there mess and they won't honor warranty next im reporting them to BBB"

    - J

  • "Infinity did a great job on the deck. I would use them again for sure"

    - P.B.

  • "Today is the second time my appointment was stood up.. Received a call after the appointment time that they will have to reschedule."

    - Y.S.

  • "Scheduled an appointment through what sounded like a third-party scheduling service. The evening of the appointment, they called ten minutes after our appointment time to tell me the tech was tied up and wouldn't make it, and tried to reschedule. No apology for our wasted evening, and when I told her I wasn't interested in rescheduling, she basically hung up on me. Not good. Save yourself the headache and give your business to a company that values their customers' time."

    - T.R.

  • "I have known about Gutter Helmet for a while but never pursued it because I felt it was going to be really expensive. When we talked with our sales person, I was surprise to find the pricing was reasonable (after we listened and resisted and finally got the "first visit" discount as well). The installers were very careful and professional and even corrected some bad pitching on my existing gutter at no extra charge."

    - M.L.

  • "Excellent workmanship, but high pressure sales tactics. I wish I had held off for a few days to look for a less expensive contractor."

    - E.K.

  • "Set up an appointment for them to come out and give me an estimate on gutter cleaning and a repair. On the confirmation call a few days later, I was told that my husband would have to be there with me for them to come out and take a look. When I pressed them as to why (bc he would still be at work) they said the Better Business Bureau recommends it. This is the 3rd house we have owned in over 34 years and have dealt with many different companies for home improvements and repairs - but I have never ever encountered this before. I remembered later that I had oddly been asked if there was a “Mr Randall” during the initial call. It was just weird and felt sexist - like I can’t explain our issues to them? discuss their estimate with my husband and get back to them if we want to proceed ?? What would they have done if I said there wasn’t a Mr but an elderly parent or adult child or a partner or a wife living with me? Would they have had to be at the initial visit too? So, no thanks - I canceled the appt."

    - C.R.

  • "We had Infinity Home Improvement put a solar fan in our home in Illinois. We couldn't be happier. Outstanding customer service from start to end. Very impressed with the quality and response time we got from Infinity. Thank you for the wonderful service. We will be doing the next project with Infinity."

    - A.K.

  • "Asked for an estimate and was quoted $40,000.00 for a roof replacement and ventilation on a 17.4 square house, then was given a 6,00 dollar discount, bringing the price to 34,000 dollars never itemized and or showed me what I was really paying for. Please shop around they will try to pressure you to sign a contract with a 3 day grace period in which you will have to mail in the refusal"

    - F.B.

  • "Infinity Home Improvement did a fantastic job putting gutter helmet on our home. Renner and John were amazing to work with. Thank you Laura for making me laugh when we spoke. I recommend Infinity Home Improvement and Gutter Helmet to everyone"

    - C.R.

  • "Originally we had Infinity Home Improvement put the gutter helmet on our home about 14-15 years ago and have had no issues, never had to clean them gutters again. We recently wanted to add more, we did not hesitate to call Infinity Home Improvement to have them add more gutter helmet. I highly recommend them to everyone."

    - J.S.

  • "We asked them for an estimate for our gutters, and ended up going with another company in the end. Since then, they have been calling us non-stop asking about other products/services they offer, despite politely asking them to stop calling. I have had to now block the number completely. So frustrating, and bad business."

    - M.B.

  • "Do NOT use this place unless you want your hard earned money out the door. Paid them almost $3000.00 on October 3rd it is now December 3rd and no work has been done. Just getting the run a round. They have the nerve to put their sign in my driveway and haven't even showed up. It's going in the trash. Filed a complaint at the BBB also. Update : well they finally showed up and now an area of my gutter helmet is bowed, letting rain water into my house! Leaking from the ceiling. This is the most uncaring, unprofessional company I've EVER dealt with. And I've dealt with a LOT. DO NOT LET THEM DO ANY WORK ON YOUR HOME!!!!"

    - T.M.

  • "Can you do a 0 stars? Tried to use them about a year ago. They were recommended to us through Window World. Horrible. Horrible. Horrible. I took a whole day off work for them to not even show up or call. Then the next time he told me he was by the airport which is a hour away. 5+ hours later he still never showed. Then getting people to call you back was a joke. And when I was mad on the phone the punk kind laughed at me. 0/10 do NOT recommend"

    - A.A.

  • "Had Gutter Helmet installed on existing gutters. Drew came out to explain how it works and several recommendations to resolve water runoff problems; very knowledgably and easy to work with. The only hiccup was the delay in scheduling; probably to a series of bad weather days, but once I called and got an appointment date, John did a beautiful installation job; improving on the original solution and leaving no mess or debris. Everything worked very well during the next big rainstorm so we are very happy customers!"

    - R.B.

  • "Thank you Infinity for making my roof look great. I am very happy. I recommend to everyone"

    - J.J.

  • "Why I went this long without Gutter Helmet I'll never know. Thank you Infinity Home Improvement for this amazing product. Like I told Laura few days ago, I am selling my ladder. I recommend Infinity to everyone."

    - M.L.

  • "Infinity did gutters and a roof on our home. We are extremely satisfied with the workmanship and professionalism they showed while working on our home. We recommend them to all"

    - M.D.

  • "Infinity put a new tub in for my Mother, Danny did such a terrific job. We are extremely pleased with the service and quality. My mom really enjoyed talking to the lady that followed up after the work was done. Thank you Infinity."

    - A.M.

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