Smith & Ramirez Restoration LLC

Jan 13, 2022

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"The owners are hands-on and kept us apprised of the situation concerning the manufacture and delivery of the skylight done. We appreciate not having to keep calling the company to check on status. This was a small job but the service was that of a large job."

Dec 28, 2021

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"Alex and the crew at Smith and Ramirez Roofing provided excellent service and installed a beautiful new roof on our home. From the workmanship to the cleanup everything was done with an attention to detail and quality of service. Alex took the time to explain the different materials available, the expected lifetime of each and made sure we had a roof that would withstand El Paso winds and weather. Alex also recommended and connected us with a company to install gutters that perfectly complemented the roof. The work crew was courteous, quick, had great attention to detail, safety conscious and cleaned up the site everyday. The office handled everything with our insurance company so we had zero hassles with payment and coverage. We highly recommend this company and team."

Dec 27, 2021

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"expedient repair, excellent customer service from Alex to Kaye to the courteous woman who answers the office phone"

Nov 19, 2021

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"Don't get fooled by the reviews of this company. I called in to request a simple estimate they took all my information. Two months ago, and their so, called estimates manager representative . Never had the attention to call back and say we don't care about your business...at least. Thankfully there are many better options out there. Update:: They always respond the same way, "they never find customers names in their system".. Contrary, They reply right away to reviews they don't like.. What about return calls to customers instead?? And of course there are many better options in town for roofing services...Because, to begin with..you guys fail to provide at least the minimum customer service people deserve. ."

Oct 9, 2021

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"I 100% recommend hiring Smith & Ramirez Roofing. We recently hired them to replace our roof and our experience with them exceeded our expectations. Our new roof is absolutely beautiful! You can tell that it was installed by professionals and will last for many years to come. We had the pleasure of working with Sal, the project coordinator, who kept us informed every step of the way and ensured the job was done correctly and to our satisfaction. The guys who installed the roof were also very professional, courteous, and skilled. This company is the real deal if you need a new roof or repairs. I highly recommend!"

Oct 8, 2021

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"Perfect customer service! Five star rating for quality, performance, and communication!"

Oct 6, 2021

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"Long overdue...... Recommend Smith & Ramirez for any roofing needs. They did an awesome job with my home. John S., project manager, was on top of the rooifing activities and keeping me informed of things to come as well as managing city inspections plus providing necessary information and documentation to have a seamless trouble free insurance claim."

Oct 5, 2021

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"I would definitely recommend Smith and Ramirez. Alex came through with everything he said he would do and a lil extra. Thank you for that Alex, I appreciate it very much."

May 29, 2021

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"I couldn't be happier with this company. John was so easy to work with and made the entire process effortless. He was very attentive from the beginning and went out of his way to ensure that we were informed and content with the work being done. If working with this company, I would highly recommend asking for John Scanlon by name. Overall, my family and I could not be happier with our experience and the work done to get our new roof done on our forever home."

May 27, 2021

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"If you live in El Paso and need a new roof or a roof repair I cannot recommend Smith & Ramirez enough!! John Scanlon and Carla Becerril were incredibly professional and so easy to work with. They communicated with me constantly from start to finish while I had a new roof installed. I was out of town when my roof was being replaced and John sent me pictures throughout the process. The quality of their work and their top notch customer service makes this a company I would recommend to everyone! Thanks Smith & Ramirez!!"

May 26, 2021

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"I have one word for to describe this company WOW!! I have never received such great customer service, starting from the estimate. John was great he is the definition of great customer service! He went above and beyond. My yard was clean after the workers left, same as before they started the job they were really careful by doing so. I highly recommend this company."

May 15, 2021

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"I was extremely impressed with Smith and Ramirez from my initial contact until the job was complete. Alejandro explained the entire process to me including materials used and the timeline. He kept in contact either by phone or coming by my house to ensure I had no concerns. Carla is also professional and ensured a smooth transaction during my roofing job. I would definitely recommend Smith and Ramirez to anyone looking for quality and professional roofing or repair services."

Apr 27, 2021

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"I wanted to share my experience with Smith & Ramirez Roofing since this since this is how I discovered their business. It was important to my husband and I to find an exceptional quality roofer since we are first time homeowners and our house is historic. We didn’t want to get the run around, you know what I’m talking about. Alex Ramirez, his roofers, and his office staff were nothing short of professional, courteous, and caring. I had trouble with my insurance company & Alex was able to guide me through the trouble. Since this was my first time buying a roof Karla was very kind to explain insurance payouts to me. During the re-roofing process Alex called me everyday to assure us that everything was going as planned. We have steep inclines on our roof and the crew finished in under a week too! We couldn’t be happier with the product & service from Smith & Ramirez Roofing. Highly recommend!"

Apr 6, 2021

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"I chose this roofing company because of the Google reviews. Scheduling the estimate was fast and easy. Veena was on time. She asked what the deductible was and I told her $1,000 and she said that's all I would have to pay out of pocket the rest she would take care of the insurance paying. I asked her several times so all I have to pay is $1,000 right even if my insurance doesn't cover the $11,000 they were charging me to replace my roof she was like yep we will take care of the insurance. We were so happy once she left. Then the next day she sends me a text saying this: You have an ACV policy, not an RCV policy. I wasn't aware of this when we talked last night. It wasn't until I looked at your complete scope of work that you sent. She had the scope and my insurance policy IN FRONT OF HER when she told us all we had to pay was $1,000!! She kept on saying on how they don't commit fraud and she isn't going to jail for anyone? Why would she even bring this up?? Since she knew how much my insurance gave me she said she would crunch up the #'s as much as she can. Once Veena saw the numbers the insurance estimator came up with she was telling us how she came up with different #'s. She was supposed to call Tim since she told us he has been her friend for years so he can fix his mistakes. I asked her for her measurements and her response was since I would not be using them she cannot provide me with those numbers. After we weren't "potential" customers she kept on texting me how there are "other priorities" and she is super busy managing 20 or more clients. This wasn't an issue when she THOUGHT she was going to get more money from my insurance carrier. Veena even went as far to show us her other clients estimates..who does that? Veena you should listen more than you TALK And before you give information make sure its the RIGHT information! Your quality of work might be great but you are about $6000 more expensive than other roofers in El Paso. *FYI: Veena saw my insurance policy and FULL scope of the estimate IN PERSON. She should of noticed whatever she discovered once she went home. She needs to pay more attention. The $6000 difference I came up with is because I had about 7 different companies come and give me an estimate. Has nothing to do with what my insurance gave me."

Apr 5, 2021

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"I'm very pleased with the results. The roof looks great!"

Mar 19, 2021

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"I chose this roofing company because of the Google reviews. Scheduling the estimate was fast and easy. Veena was on time. She asked what the deductible was and I told her $1,000 and she said that's all I would have to pay out of pocket the rest she would take care of the insurance paying. I asked her several times so all I have to pay is $1,000 right even if my insurance doesn't cover the $11,000 they were charging me to replace my roof she was like yep we will take care of the insurance. We were so happy once she left. Then the next day she sends me a text saying this: You have an ACV policy, not an RCV policy. I wasn't aware of this when we talked last night. It wasn't until I looked at your complete scope of work that you sent. She had the scope and my insurance policy IN FRONT OF HER when she told us all we had to pay was $1,000!! She kept on saying on how they don't commit fraud and she isn't going to jail for anyone? Why would she even bring this up?? Since she knew how much my insurance gave me she said she would crunch up the #'s as much as she can. Once Veena saw the numbers the insurance estimator came up with she was telling us how she came up with different #'s. She was supposed to call Tim since she told us he has been her friend for years so he can fix his mistakes. I asked her for her measurements and her response was since I would not be using them she cannot provide me with those numbers. After we weren't "potential" customers she kept on texting me how there are "other priorities" and she is super busy managing 20 or more clients. This wasn't an issue when she THOUGHT she was going to get more money from my insurance carrier. Veena even went as far to show us her other clients estimates..who does that? Veena you should listen more than you TALK And before you give information make sure its the RIGHT information! Your quality of work might be great but you are about $6000 more expensive than other roofers in El Paso. *FYI: Veena saw my insurance policy and FULL scope of the estimate IN PERSON. She should of noticed whatever she discovered once she went home. She needs to pay more attention. The $6000 difference I came up with is because I had about 7 different companies come and give me an estimate. Has nothing to do with what my insurance gave me. And thanks a bunch for finally responding!"

Mar 18, 2021

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"I chose this roofing company because of the Google reviews. Scheduling the estimate was fast and easy. Veena was on time. She asked what the deductible was and I told her $1,000 and she said that's all I would have to pay out of pocket the rest she would take care of the insurance paying. I asked her several times so all I have to pay is $1,000 right even if my insurance doesn't cover the $11,000 they were charging me to replace my roof she was like yep we will take care of the insurance. We were so happy once she left. Then the next day she sends me a text saying this: You have an ACV policy, not an RCV policy. I wasn't aware of this when we talked last night. It wasn't until I looked at your complete scope of work that you sent. She had the scope and my insurance policy IN FRONT OF HER when she told us all we had to pay was $1,000!! She kept on saying on how they don't commit fraud and she isn't going to jail for anyone? Why would she even bring this up?? Since she knew how much my insurance gave me she said she would crunch up the #'s as much as she can. Once Veena saw the numbers the insurance estimator came up with she was telling us how she came up with different #'s. She was supposed to call Tim since she told us he has been her friend for years so he can fix his mistakes. I asked her for her measurements and her response was since I would not be using them she cannot provide me with those numbers. After we weren't "potential" customers she kept on texting me how there are "other priorities" and she is super busy managing 20 or more employees. This wasn't an issue when she THOUGHT she was going to get more money from my insurance carrier. Veena even went as far to show us her other clients estimates..who does that? Veena you should listen more than you TALK And before you give information make sure its the RIGHT information! Your quality of work might be great but you are about $6000 more expensive than other roofers in El Paso."

Mar 15, 2021

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"We are continuing to use then, for we have found that they use the best materials, and their workmanship is well worth paying for superior quality."

Mar 13, 2021

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"I chose this roofing company because of the Google reviews. Scheduling the estimate was fast and easy. Veena was on time. She asked what the deductible was and I told her $1,000 and she said that's all I would have to pay out of pocket the rest she would take care of the insurance paying. I asked her several times so all I have to pay is $1,000 right even if my insurance doesn't cover the $11,000 they were charging me to replace my roof she was like yep we will take care of the insurance. We were so happy once she left. Then the next day she sends me a text saying this: You have an ACV policy, not an RCV policy. I wasn't aware of this when we talked last night. It wasn't until I looked at your complete scope of work that you sent. She had the scope and my insurance policy IN FRONT OF HER when she told us all we had to pay was $1,000!! She kept on saying on how they don't commit fraud and she isn't going to jail for anyone? Why would she even bring this up?? Since she knew how much my insurance gave me she said she would crunch up the #'s as much as she can. Once Veena saw the numbers the insurance estimator came up with she was telling us how she came up with different #'s. She was supposed to call Tim since she told us he has been her friend for years so he can fix his mistakes. I asked her for her measurements and her response was since I would not be using them she cannot provide me with those numbers. After we weren't "potential" customers she kept on texting me how there are "other priorities" and she is super busy managing 20 or more employees. This wasn't an issue when she THOUGHT she was going to get more money from my insurance carrier. Veena even went as far to show us her other clients estimates..who does that? Veena you should listen more than you TALK And before you give information make sure its the RIGHT information! Your quality of work might be great but you are about $6000 more expensive than other roofers in El Paso. Crickets when a bad review is posted.."

Mar 12, 2021

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"I have never experienced the same high quality work that they produce."

Mar 12, 2021

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"I chose this roofing company because of the Google reviews. Scheduling the estimate was fast and easy. Veena was on time. She asked what the deductible was and I told her $1,000 and she said that's all I would have to pay out of pocket the rest she would take care of the insurance paying. I asked her several times so all I have to pay is $1,000 right even if my insurance doesn't cover the $11,000 they were charging me to replace my roof she was like yep we will take care of the insurance. We were so happy once she left. Then the next day she sends me a text saying this: You have an ACV policy, not an RCV policy. I wasn't aware of this when we talked last night. It wasn't until I looked at your complete scope of work that you sent. She had the scope and my insurance policy IN FRONT OF HER when she told us all we had to pay was $1,000!! She kept on saying on how they don't commit fraud and she isn't going to jail for anyone? Why would she even bring this up?? Since she knew how much my insurance gave me she said she would crunch up the #'s as much as she can. Once Veena saw the numbers the insurance estimator came up with she was telling us how she came up with different #'s. She was supposed to call Tim since she told us he has been her friend for years so he can fix his mistakes. I asked her for her measurements and her response was since I would not be using them she cannot provide me with those numbers. After we weren't "potential" customers she kept on texting me how there are "other priorities" and she is super busy managing 20 or more employees. This wasn't an issue when she THOUGHT she was going to get more money from my insurance carrier. Veena even went as far to show us her other clients estimates..who does that? Veena you should listen more than you TALK And before you give information make sure its the RIGHT information! Your quality of work might be great but you are about $6000 more expensive than other roofers in El Paso."

Jan 30, 2021

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"I have had three bad experience's with roofers in the past. owners Ty and Alex along with John walked me through every detail concerning my roof project with no pressure to sign with them. I was impressed by owner Ty Smith who is also on the board of the roofers association in Texas stopping by my house to make sure I was satisfied with the job. Good Job guys!"

Jan 7, 2021

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"My property looks amazing, very sound and beautiful work, will use again."

Dec 3, 2020

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"Great roofing company! Amazing work and prompt! Was a pleasure to work w Vena. She was very professional and the best customer service. Would highly recommend Smith and Ramirez for any roofing need!"

Nov 9, 2020

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"Thank you for taking care of the insurance claim, being on time to every appointment, and the exceptional customer service across the board...Oh and the beautiful roof of course as well!!!!"

Oct 6, 2020

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"Really neat and crisp work. Everything looks so clean and sharp."

Jun 21, 2020

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"I needed a small roofing repair and Alex came over to provide me an estimate. Once he saw how small the job was he just went ahead and immediately fixed it in about 10 minutes. Very professional, knowledgeable, and extremely courteous. Highly recommend!"

Jun 13, 2020

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"Alex was excellent to work with. I have a long distance rental home needing a roof. Alex worked with me for several weeks to put together a plan to repair hail damage. Highly recommend!!"