Quality First Home Improvement Inc
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Quality First Home Improvement Inc

Quality First Home Improvement Inc
4840 Mill St, Reno NV, 89502 USA
CALL US

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
8/26/2010
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.2 (63)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "I am so pleased with Quality First."

    - D.A, | Reno NV
    Sep 29, 2021

  • "Customer asked us not to share his/her review."

    - X.X, | Spanish Springs NV
    Aug 23, 2021

  • "Very professional and did a great job%21"

    - E.M, | Fallon NV
    Jul 30, 2021

4.2 (63)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "I am so pleased with Quality First."

    - D.A, | Reno NV

  • "Customer asked us not to share his/her review."

    - X.X, | Spanish Springs NV

  • "Very professional and did a great job%21"

    - E.M, | Fallon NV

  • "This team was great%21%21%21"

    - M.S, | Reno NV

  • "GOOD CONTRACTOR"

    - A.G, | Winnemucca NV

  • "N/A As I%27ve known Bob for several years."

    - R.M, | Carson City NV

  • - M.M, | Carson City NV

  • - M.K, | Minden NV

  • "PROFESSIONAL & KNOWLEDGEABLE CONTRACTOR"

    - D.M, | Reno NV

  • "Very Professional and Conscientious"

    - G.S, | Gardnerville NV

  • "Customer asked us not to share his/her review."

    - X.X, | Sparks NV

  • - C.W, | Reno NV

  • "YES -UR- VERY GOOD -UR-"

    - D.T, | Sparks NV

  • "Most disappointing contractor ever!"

    - C.T, | Reno NV

  • "TOOK SHORTCUT. DID NOT INSTALL PER GAF V"

    - B.D, | Sparks NV

  • - J.S, | Reno NV

  • - M.S, | Sparks NV

  • "Outstanding Service"

    - E.R, | Sparks NV

  • "PROFESSIONAL VERY EFFIENCT AND HARD"

    - J.P, | Carson City NV

  • "PROFESSIONAL & COURTEOUS"

    - J.E, | Minden NV

  • "THEY DID A GREAT JOB"

    - J.L, | Reno NV

  • - N.R, | Reno NV

  • "GOOD, BUT COULD IMPROVE"

    - M.F, | Reno NV

  • - G.C, | Sparks NV

  • - J.V, | Spring Creek NV

  • "VERY DISAPPOINTED IN THE ENTIRE"

    - V.C, | Yerington NV

  • "Professional and Knowledgeable Project Manager"

    - S.P, | Milford CA

  • - B.S, | Sparks NV

  • - T.G, | Fallon NV

  • "VERY INEFFICIANT"

    - G.M, | Truckee CA

  • "REVIEW"

    - A.W, | Sun Valley NV

  • - T.G, | Winnemucca NV

  • "Professional Contractor"

    - J.H, | Gardnerville NV

  • - F.V, | Reno NV

  • "Very positiveexperience"

    - M.K, | Sun Valley NV

  • "YES"

    - C.R, | Carson City NV

  • "GREAT CUSTOMER SERVICE"

    - J.B, | Reno NV

  • - C.S, | Reno NV

  • "THEY WERE VERY PROFESSIONAL"

    - M.P, | Wadsworth NV

  • "Stereotypical contractor: no attention to details on game day."

    - T.S, | Manteca CA

  • - D.B, | Carson City NV

  • "CONTRACTOR"

    - L.Q, | Sacramento CA

  • "Knowledgeable and courteous contractor."

    - D.S, | Sacramento CA

  • "SALESPERSON/INSTALLERS"

    - D.L, | Spring Creek NV

  • "PROFESSIONAL KNOWLEDGEABLE CONTRACTOR"

    - C.R, | Gardnerville NV

  • "THEY DID A GREATE JOB"

    - D.H, | Carson City NV

  • "Did his job well; knew his product and utilized that knowledge to complete the job timely and accurately in spite of adverse weather conditions."

    - J.L, | Reno NV

  • - D.M, | Fair Oaks CA

  • "THE CONTRACTOR KNEW HIS STUFF"

    - J.T, | Rancho Cordova CA

  • "POSITIVE EXPERIENCE"

    - H.F, | Lodi CA

  • "I RECEIVED AN ADDITIONAL"

    - M.B, | Pacifica CA

  • "SATISFACTORY CONTRACTOR"

    - D.A, | Daly City CA

  • "CONTRACTOR WAS EFFICIENT"

    - S.H, | Sparks NV

  • "Sell excelletn products that are innovative & are better for the environment."

    - D.S, | Reno NV

  • "Are very professional and courteous and do a spectacular job"

    - B.M, | Elko NV

  • "are the best"

    - M.S, | Fernley NV

  • "gave me a good price for the product"

    - A.R, | Truckee CA

  • "are efficient and helpful and do good work"

    - S.K, | Winnemucca NV

  • "did a great job and performed as expected and explained."

    - L.V, | Spring Creek NV

  • - D.H, | Carson City NV

  • "did everything they said they would"

    - G.W, | Elko NV

  • "are honest and trustworthy"

    - D.K, | Gardnerville NV

  • "performed 110% in most every area of the experience"

    - R.D, | Fallon NV

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Google
4.6 (312)

Google Reviews

Contractor reviews from customers on Google

  • "Quality First delivered with superior workmanship, hands on and personal attention to our paving, concrete walkways, concrete pads to accommodate our gazebo, storage sheds and activity area and patio cover. We couldn’t have expected a better professional and knowledgeable work crews. It was a pleasure working with Steve throughout the entire process and highly recommended and consider Quality First an exceptional organization."

    - B.C, Dec 18, 2021

  • "Quality first did a great job on our HVAC installation. They were professional, fast, and efficient. We also used Quality First for our new roof and we are so happy with both. They offer so many different services, it’s great to have one company who can do it all. Ask for Steve Rowe as your sales rep, he is great!!"

    - C.H, Dec 17, 2021

  • "Marcus was very friendly and pleasant to talk to when he came to provide an estimate for gutters on my house. Beyond Marcus, I can't say my experience with this company has been pleasant. Since the estimate, I have received a call from a different person on their sales team at least every 1-2 weeks to ask me again if I have had gutters installed and when I reply "yes" am then asked about other home improvement products. This, by itself isn't the issue as I work in sales and know that follow up is important. The issue is that I have asked AT LEAST the last 3 people to call me to kindly remove my phone number from their call list and this has clearly not been done as a different person continues to call me, most recently from a Restricted number. This tells me a few things: 1 - They are absolutely not respecting my desire to not be called anymore 2 - They do not keep records of what was discussed with someone during a call because I am always asked the same questions. I called the main office and asked to speak with whomever could actually grant my request of ceasing the sales calls, but was transferred to someone's voicemail, so we'll see if I get any other calls. Hopefully not. Look, I'm sure Quality First sells good products and I'm sure their workmanship is fine, but for the outbound sales team: When a customer tells you no and requests you not call them anymore, please honor that wish. The experience does not make me want to recommend this company."

    - J.R, Dec 15, 2021

See All Google
4.6 (312)

Google Reviews

Contractor reviews from customers on Google

  • "Quality First delivered with superior workmanship, hands on and personal attention to our paving, concrete walkways, concrete pads to accommodate our gazebo, storage sheds and activity area and patio cover. We couldn’t have expected a better professional and knowledgeable work crews. It was a pleasure working with Steve throughout the entire process and highly recommended and consider Quality First an exceptional organization."

    - B.C.

  • "Quality first did a great job on our HVAC installation. They were professional, fast, and efficient. We also used Quality First for our new roof and we are so happy with both. They offer so many different services, it’s great to have one company who can do it all. Ask for Steve Rowe as your sales rep, he is great!!"

    - C.H.

  • "Marcus was very friendly and pleasant to talk to when he came to provide an estimate for gutters on my house. Beyond Marcus, I can't say my experience with this company has been pleasant. Since the estimate, I have received a call from a different person on their sales team at least every 1-2 weeks to ask me again if I have had gutters installed and when I reply "yes" am then asked about other home improvement products. This, by itself isn't the issue as I work in sales and know that follow up is important. The issue is that I have asked AT LEAST the last 3 people to call me to kindly remove my phone number from their call list and this has clearly not been done as a different person continues to call me, most recently from a Restricted number. This tells me a few things: 1 - They are absolutely not respecting my desire to not be called anymore 2 - They do not keep records of what was discussed with someone during a call because I am always asked the same questions. I called the main office and asked to speak with whomever could actually grant my request of ceasing the sales calls, but was transferred to someone's voicemail, so we'll see if I get any other calls. Hopefully not. Look, I'm sure Quality First sells good products and I'm sure their workmanship is fine, but for the outbound sales team: When a customer tells you no and requests you not call them anymore, please honor that wish. The experience does not make me want to recommend this company."

    - J.R.

  • "We had Steven Rowe will quality first home improvement come out and do a job walk for a built-in pergola for our backyard. Steven was knowledgeable, professional and very helpful when it came to making our decisions. He laid everything out for us to see and go through and it made for a wonderful experience and process. We are so excited to have out pergola installed by Quality First and can't wait to see how it looks on our new home. I highly recommend Steven and Quality First for your pergola needs. Thank you."

    - D.C.

  • "Kurtis was prompt and very knowledgeable. He was very respectful and was patient when we needed to step away for a moment to take care of our kids. He explained everything to us in a personable way. I also really love that the company sent a picture of their sales rep ahead of time so that we knew who to expect! He made the initial part of the last process as painless as possible and if the rest of the process of getting our roof replaced is as prompt and smooth as this then I will be very satisfied!!"

    - A.M.

  • "We have ordered windows from Quality First Home Improvement 3 times. Now our entire home has their amazing windows that have made a huge difference in our heating and cooling bill going way down. The installers are very professional and our salesman Steve Rowe has become a personal friend. We couldn't be any happier with every aspect of our dealings with Quality First... PS: Quality First offers great senior and veteran discounts too. Thanks again! Lois"

    - L.M.

  • "Kurtis was so personable, we connected with him immediately. He listened to what our needs were and then explained each aspect of how the work would be done and what materials would be used. It was an amazing first impression. As of yet, we have not made the decision to move forward but would definitely recommend Kurtis and his company to our friends."

    - T.M.

  • "We worked with Steve at Quality First to get a great price on a new roof. The price and quantity was great and we don't have to worry about our roof for years to come. If we were to sell we also have a great selling point for the new owner. We would recommend both Steve and Quality First to everyone. Thanks for the peace of mind."

    - M.H.

  • "We got a patio cover from them and we love it. Wish we put it in sooner. Brian is very knowledgeable and friendly. Installers were courteous and has good work ethics"

    - C.S.

  • "The work they did was installing a new roof. There was extra product leftover and they didn't even charge me for it. I'D recommend this business to anyone."

    - L.H.

  • "Everyone was very professional and friendly. Kurtis Garitano is my sales rep and he was amazing. He went over all areas of my project, he is very professional and very easy to talk to. I will definitely use Quality First for all my home improvement needs"

    - T.M.

  • "Overall this was an amazing and seamless experience! Steve was super polite and knowledge, he came over and shared all our options for roofing and windows. Demonstrated the product and it’s quality. Was willing to work with us so we could have all of the work done that was needed. The roof took 4 days, it did snow, but the roofers were there and did the job as fast as able, and the windows took 2 days. The contractors were very polite, accommodating my needs while working from home, as well as 5 curious kids and a puppy. I would recommend Steve and Quality First for any of the services they offer."

    - N.C.

  • "We got our roof done and Everything about our experience with this company has been great. Mark Whit the salesman was very knowledgeable and answered all of our questions and concerns. The installers, Ray and Christian worked tirelessly with smiles on their faces. The were great with the kids and explained everything in terms we understood. I will recommend this company to anyone. It was a pleasure to deal with this company from start to finish. Thank you mark, Ray, Christian and Quality First for taking care of my family and I."

    - J.B.

  • "Over priced for sure. Why is my over deck over extending my house? oh so u could over charge me? Reputable sure take advantage of new home owners of Course. Not to mention that the sales manger pushing and pushing u to buy... I obviously got scammed but u can do better and save half the money I lost...."

    - R.B.

  • "The team at Quality First Home Improvement was great to work with from start to finish. Our salesman Steve Rowe worked hard to help us get financing and the construction team was fast and efficient. Chris on the construction team was responsive to any concerns we had along the way and took care of issues promptly. The job turned out beautiful. Steve even came again after job was complete to make sure we were satisfied. Never thought I’d be so excited over a roof, but it really makes our house look so much better! They were super fast too! Job was done within 2-3 days. Definitely a good investment."

    - C.H.

  • "Kurtis was great! Very knowledgeable and personable. We felt very informed about the products we were looking at and feel like we have all the facts we need to make a good decision on our purchases. If you want a real person and not a force a sale pressure robot, ask for Kurtis!"

    - C.F.

  • "Dave is an absolute professional. He came out to give me a quote for a new roof. He was very thorough in his inspection of my current roof and he addressed a number of issues and potential problems. In the end he offered an incredible quote but I need some time to prepare for such an expense. Nevertheless I can say Dave did his job very well and a delight to talk to."

    - J.W.

  • "The roof on my house was due for replacement. Quality First came out and stripped the old roofing materials off and re-shingled it using premium materials. It was all done within a week and it looks great. I am very happy with how everything went. I would recommend Quality First to anyone who needs house improvements done."

    - A.G.

  • "At first I was impressed by the quick response at the initial sale of the roof, once they received my money it went downhill quick. I contacted the project manager Bill and sent him some areas on concern after they finished. He came around eventually on his terms, explained that he would remedy the issue within two weeks. It has been a good month now and I have repeatedly contacted him and not one response. This is my first bad review on google and they have earned it. This company is not cheap and I feel I did not get my money's worth. I will not recommend. I will change this review if it is repaired. *Update* February 12 2021 - Still no call from anyone, my roof was done the week of Thanksgiving 2020."

    - A.B.

  • "About a year ago I had Quality Frist stop by ( Steve Rowe) and give a quote on re-roofing my house. Super friendly and professional. Answered all of my question and explained to me the roofing process and materials used. At that time I was not able to get the work done. Fast forward to a month ago, was ready and in the market for a new roof. Perfect timing! Quality First Home Improvemt called me and asked if I would like to get a quote. "Absalutly" as the timing was perfect. The next day Steve Rowe was back out with updated prices. It was great to see him again, was a friend I hadn't seen in a while. After catching up and small talk I got a great price quote that I couldn't pass up. Not only was the price amazing the warranty of the parts and labor is second to none. Less than a year month later I had 3 hard working men tearing down, and installing a new roof. These guys were go getters. Working in a pretty nasty storm half the time. It took about week and half from start to finish, which was fast considering the extra layers of old roof for tear down, installing plywood on the whole roof and even repairing and replacing parts of the roof. Ihe new roof looks amazing andinsulates the house better than the old roof. I am very pleased with the work, the price, and The people I worked with. I will not hesitate to use them again with other projects I need done."

    - R.D.

  • "Steve was very professional, courteous, and polite. Demonstrated the product in a very clear way. He even complimented my piano playing! Great person to work with."

    - M.T.

  • "Quality First Home installed a new roof on my home. Salesman Steve stopped by and showed my wife and I what they could do for use. After he showed the companies style of roofing we made a decision. Steve said that the price agreed to would not change no matter what. Once the project started the roofers said they would need to add sheeting to the roof because the original sheeting was spaced to wide. This was a $2000 dollar cost that the company installed with no cost to me! They stood by their word of "no extra charges"! The installers did a fantastic job, cleaned up everything after the job was complete. The house looks beautiful and I get many comments on the new look. Thank you Quality First Home Improvement for the outstanding work!!"

    - P.R.

  • "At first I was impressed by the quick response at the initial sale of the roof, once they received my money it went downhill quick. I contacted the project manager Bill and sent him some areas on concern after they finished. He came around eventually on his terms, explained that he would remedy the issue within two weeks. It has been a good month now and I have repeatedly contacted him and not one response. This is my first bad review on google and they have earned it. This company is not cheap and I feel I did not get my money's worth. I will not recommend. I will change this review if it is repaired."

    - A.B.

  • "Quality first does great patio covers and I have two that are very nice. They did excellent work and I enjoy them every summer."

    - L.M.

  • "Steve’s knowledge of all the services was very informative. I felt comfortable throughout the visit that I was being valued as a potential customer and wasn’t being pitched anything that I was not interested in. I would recommend Quality First to anyone who is the the market for home improvement services"

    - D.T.

  • "The windows and slider where installed in one day. There was an issue with the incorrect glass in two of the windows which were reordered and installed at no extra charge to me. The workers were polite and friendly. There was a long wait for delivery, but it was explained and all was good."

    - D.M.

  • "Top customer service I have ever had, anywhere. Extremely responsive and kind. From the scheduler to the installation team truely impressive. The windows are incredible as well."

    - J.M.

  • "Recently had a patio cover installed by quality first. Its awesome!! We are very happy with the quality. Brian was great to work and very helpful in putting this together."

    - B.S.

  • "They installed 5 windows & closed up other old window areas. They replaced surrounding siding with new siding. They caulked the siding & put spray foam around the new windows. Everything looks beautiful!"

    - J.B.

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Awards

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