Established in 1900, Frye Roofing, Inc. has evolved from a small, local company to one of the United States’ leading installers of commercial and residential roofing systems. Frye Roofing is also well known throughout West Virginia and Virginia for its roofing expertise with proven talent and experience to install a wide variety of roofing systems in both commercial and residential settings. With a location in Bluefield, Frye Roofing, Inc. has served a customer base throughout the two Virginias for more than 120 years. Frye Roofing feels that commitment to quality workmanship, customer service, and the well-being of employees are the principles that have kept the organization strong for such a long time. Frye Roofing, Inc. is a full-service roofing company that offers total roof management, from specification and design to the completed installation. The company also operates a dedicated service department for repairs and maintenance. Frye Roofing also offers a Roof Management Program that assists customers in taking care of their property and assets proactively through proper inspection, care, and maintenance practices.
"I called Frye for an Emergency roof repair OCTOBER 5th, 2022. They were initially responsive and told me that repairs are usually done without a contract and they send a team where I would be billed $80 an hour per man plus materials - and usually the repairs are between $600 and $1000. I agreed and they sent a team of two men on October 10th. These men looked at the roof, got photos, noted interior damage that was occurring, and said they had another job in the area and would "send this in." On October 26th, I receive a call that they are sending a proposal that I will need to sign and return, in which I stated "the damage is getting worse and your guys didn't do anything, I need this fixed. ASAP." I few days later I received a proposal for more than $3500 dollars, and I felt betrayed, but I really needed this roof fixed as the damage is getting dangerous at this point - at no time did they make any attempt to mitigate this eventuality. November 6th I received a call stating that they had a question about the color of the metal used for the flashing as it was "difficult to tell in the photos." I said to them that the damage in the house has been worsening and I need them to fix it." The ensured me that they were just "waiting on the metal" and would get back to me to schedule it asap. January 4th. I call them to cancel the order, as I am going to now need a full-service contractor to come and repair my master suite, as the damage no-longer includes just the ceiling and roof, but the interior walls and water has penetrated the light fixtures. They stated that they were "still gathering materials" and I would need to talk to someone else who was not in the office about this. I am looking to cancel this service as 3 MONTHS is UNACCEPTABLE when making a call for EMERGENCY repair work which has now due to their negligence cause many thousands of dollars worth of damage. I hope this review will help someone else, and maybe help Frye understand the damage they caused."
"Frye roofing did an amazing job with our roof! I noticed water dripping from out ceiling and started trying to find someone to give us quotes (I don’t live somewhere convenient). I did have a general contractor give a slightly cheaper quote but he also wanted to leave the existing shingles on and just wanted to do 3/4 of the roof…. Other places didn’t want to even try to come out since I don’t live nearby (even a place in Princeton and another in Beckley. We are in summers county) When I called to inquire I spoke to Henry and felt MUCH better about the process of getting a new roof. He was willing to answer any questions and really went the extra mile to help you understand exactly what they do. THEN he came to the house to look at everything and showed me what would be used. Also insured they take extra care to make sure cleanup is done well (I have animals that go outdoors) I can’t say enough good things about this company! The installers were insanely friendly and helpful as well! I have to add with my line of work, it makes me super paranoid about contract work. I am one who will research everything as well. I encourage you to do the same. And I say my opinion is trust this company."
"Frye Roofing was great to deal with! Very professional right from the start. Talked with us about their recommendations for our project and got us an estimate right away. The materials arrived quickly along with a great crew who were polite, clean and considerate of our home and schedule. Our experience with Frye roofing was very good and we highly recommend them!"