Character Exteriors
CALL US

Character Exteriors

Character Exteriors
3414 Lovers Ln Ste B, Kalamazoo MI, 49001 USA
CALL US

Overview

About Us

Local. Licensed. Professionals. Character Exteriors is located in Kalamazoo, Michigan providing Roofing, Siding, & Valor Gutter Guard Systems. We are a locally owned & operated experienced service provider, whom you can rely on for all exterior project needs. Providing full service roofing repairs or replacements, home 3D design software, & experienced craftsmanship. Our team of licensed professionals will complete your next roof, siding, or gutter project quickly and efficiently. We work in Southwest Michigan & Northwest Indiana serving clients and earning 5 star reviews. Call today for roof inspections, exterior remodels, 3-D design, or water disbursement issues! For Roofing, Siding, & Gutters remember, Do everything with Character.

At-A-Glance
Member Since:
6/10/2019
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.9 (8)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Character Exteriors Is The Best"

    - J.Y, | Portage MI
    Oct 1, 2020

  • - M.G, | Kalamazoo MI
    Aug 1, 2020

  • "CHARACTER EXTERIORS IS THE BEST!"

    - J.L, | Vicksburg MI
    Jul 10, 2020

4.9 (8)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Character Exteriors Is The Best"

    - J.Y, | Portage MI

  • - M.G, | Kalamazoo MI

  • "CHARACTER EXTERIORS IS THE BEST!"

    - J.L, | Vicksburg MI

  • "Professional & Quick"

    - T.I, | Kalamazoo MI

  • "COLLIN FROM CHARACTER EXTERIORS"

    - D.T, | Kalamazoo MI

  • "PROFESSIONAL CONTRACTOR & CREW"

    - T.D, | Portage MI

  • - R.M, | Colon MI

  • "Professional%2C reasonably priced and always there%21"

    - K.J, | Kalamazoo MI

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Google
5.0 (74)

Google Reviews

Contractor reviews from customers on Google

  • "Character Exteriors was my first choice after checking out 5 other Kalamazoo Michigan roofers. Colin and his team were fantastic! They did an awesome job with a complete proposal upfront, after extensive pre-planing work. A historic home with challenges of a pitched shingle roof and flat roof combination went smoothly. Communication was there 24/7 and questions were always answered quickly. Couldn’t have been happier with Character Exteriors and their quality team! Great company!"

    - W.A, Aug 25, 2021

  • "Collin and his crews were great to work with. All were professional, polite and very easy to work with. Collin was very helpful in picking the new color of our siding and even proactively secured the siding for us, knowing that materials were very tight. He was able to schedule our project in the tight timeframe we asked for, we realize other contractors may not be this flexible. He knew we had a less than pleasant experience with a roofing contractor and wanted to make sure our experience with Character would me much better. He greatly exceeded this goal. He even sent a crew, on very short notice, to repair shoddy work that was done on our roof by a different contractor. I would highly recommend Character Exterior for any project you are considering."

    - D.D, Aug 6, 2021

  • "We weren’t necessarily swayed by Collin’s smooth talking or his techno gadgets but we were influenced by all the positive reviews combined with the best price for our complicated roofing project. Character’s prices for our other projects were comparable to other bids we received so we contracted all the projects with Character. Collin told us our projects would take no more than two weeks and that he would personally be supervising the work. We were very impressed with the skill and speed of the roofing crew. And then progress ground to a halt. We were out of town for two weeks and were told we would receive frequent updates and photos during our absence. We didn’t. We were assured that all work would be completed by the time we returned. It wasn’t. Collin then told us he’d send out a big crew and finish all remaining work in one day. He didn’t. And some of the work had been done incorrectly due to a lack of communication to the crew. All trim was to be replaced with composite but instead gutters were installed atop the old, rotten fascia. The newly installed gutters then had to be taken down, new composite fascia boards installed, and gutters remounted. There were numerous delays on our project; most avoidable, some not. The delays resulted in my recovery from major surgery beginning amidst pounding hammers, buzzing saws and ladders in every window. Our two week project ending up taking a frustrating six weeks. Collin had assured us that we didn’t need larger gutters to handle rain runoff, only larger downspouts. Sure enough, when the first storm arrived, the water shot right over the new gutters, just as it always had. Colin promised a tool to clean tree debris off the top of the gutter guards and we are still waiting six months later. Now the debris sits atop the screens and is staining our brand new white gutters as it decomposes. Our calls and emails regarding these and other issues were unreturned. To be clear, we were generally pleased with the crew’s work ethic and skill, with their attempts to be as unobtrusive as possible, and their everyday cleanup, etc. but not at all pleased with Collin’s placating, the delays, the disorganization, the miscommunications, and the unreturned phone calls once the job was done. Our next big project, which would have gone to Character, is going to a company that doesn’t subscribe to the theory “Promise anything to make the sale.”"

    - J.D, May 28, 2021

See All Google
5.0 (74)

Google Reviews

Contractor reviews from customers on Google

  • "Character Exteriors was my first choice after checking out 5 other Kalamazoo Michigan roofers. Colin and his team were fantastic! They did an awesome job with a complete proposal upfront, after extensive pre-planing work. A historic home with challenges of a pitched shingle roof and flat roof combination went smoothly. Communication was there 24/7 and questions were always answered quickly. Couldn’t have been happier with Character Exteriors and their quality team! Great company!"

    - W.A.

  • "Collin and his crews were great to work with. All were professional, polite and very easy to work with. Collin was very helpful in picking the new color of our siding and even proactively secured the siding for us, knowing that materials were very tight. He was able to schedule our project in the tight timeframe we asked for, we realize other contractors may not be this flexible. He knew we had a less than pleasant experience with a roofing contractor and wanted to make sure our experience with Character would me much better. He greatly exceeded this goal. He even sent a crew, on very short notice, to repair shoddy work that was done on our roof by a different contractor. I would highly recommend Character Exterior for any project you are considering."

    - D.D.

  • "We weren’t necessarily swayed by Collin’s smooth talking or his techno gadgets but we were influenced by all the positive reviews combined with the best price for our complicated roofing project. Character’s prices for our other projects were comparable to other bids we received so we contracted all the projects with Character. Collin told us our projects would take no more than two weeks and that he would personally be supervising the work. We were very impressed with the skill and speed of the roofing crew. And then progress ground to a halt. We were out of town for two weeks and were told we would receive frequent updates and photos during our absence. We didn’t. We were assured that all work would be completed by the time we returned. It wasn’t. Collin then told us he’d send out a big crew and finish all remaining work in one day. He didn’t. And some of the work had been done incorrectly due to a lack of communication to the crew. All trim was to be replaced with composite but instead gutters were installed atop the old, rotten fascia. The newly installed gutters then had to be taken down, new composite fascia boards installed, and gutters remounted. There were numerous delays on our project; most avoidable, some not. The delays resulted in my recovery from major surgery beginning amidst pounding hammers, buzzing saws and ladders in every window. Our two week project ending up taking a frustrating six weeks. Collin had assured us that we didn’t need larger gutters to handle rain runoff, only larger downspouts. Sure enough, when the first storm arrived, the water shot right over the new gutters, just as it always had. Colin promised a tool to clean tree debris off the top of the gutter guards and we are still waiting six months later. Now the debris sits atop the screens and is staining our brand new white gutters as it decomposes. Our calls and emails regarding these and other issues were unreturned. To be clear, we were generally pleased with the crew’s work ethic and skill, with their attempts to be as unobtrusive as possible, and their everyday cleanup, etc. but not at all pleased with Collin’s placating, the delays, the disorganization, the miscommunications, and the unreturned phone calls once the job was done. Our next big project, which would have gone to Character, is going to a company that doesn’t subscribe to the theory “Promise anything to make the sale.”"

    - J.D.

  • "I normally do not provide reviews but I am driven to do this for Character Exteriors. We had some significant storm damage to not only the roof but numerous items due to hail. After my initial discussions with Collin he was head and shoulders above any other contractor I spoke to. He and his team of professionals provided the highest level of customer service. He used only materials that he discussed with me prior to starting the project - all the highest quality. I would recommend him and his entire team. They are committed to exceeding your expectations. I know that they did for us and I highly recommend them."

    - B.W.

  • "These folks are working on our neighbors house and we lost a piece of facia, and they were very gracious and came right over and replaced it. Could not have been nicer and would not take any compensation. These will be our "go to team" for any of exterior needs. Would highly recommend them. Thanks much."

    - G.M.

  • "There have been a lot of roof replacements in my neighborhood recently. I witnessed several roofing companies with varying levels of professionalism and time to complete the job. After reviewing proposals from many companies, Character Exteriors had the best offer. They stood out above the others. Their pricing was competitive and service was outstanding. They were flexible and able to accommodate my schedule. They completed the entire job in less than one day. They used a screen system to protect the house from any damage. There was no mess left behind. It added peace of mind that the work was done well, on time, and not having to worry about the job taking more than a day in case it rained. Collin was very helpful. Questions were promptly addressed and resolved. They also handled the process with the insurance company, which relieved me of any additional stress. Overall, it was a great experience having Character Exteriors replace my roof."

    - B.W.

  • "The crew did a great job on our roof in a timely manner. Colin was extremely knowledgeable and professional. Delivered as promised."

    - M.R.

  • "We would highly recommend Character Exteriors. We were very impressed with their work quality and their attention to detail, their communication and their professionalism. They are always very responsive and respectful and overall it was a great experience. We are very proud of the finished product and will be a reference for anyone who asks."

    - L.B.

  • "Character Exteriors did a great job installing the gutters. The roof line on our business is a tricky one, and Collin and his team took the time to make sure it was done right. The two Jordan’s were friendly and professional. We will be using it them again."

    - K.H.

  • "Character Exteriors has an incredible team of talented and professional individuals! I recently had a Storm Restoration, Vinyl Siding project completed and I was very impressed from start to finish. Great communication, professional & speedy with the upmost attentiveness to quality & details! As well as doing a great job with clean up. I will 100% be doing everything with Character moving forward."

    - J.F.

  • "Character Exteriors checked all of the boxes: great communication, expertise, and competitive pricing. From the beginning Dawn followed up right away, answered all of our questions, and brought in Collin to address our more complex roofing issues. Collin is a professional: took the time to answer all of our questions and made sure we understood the answers. It put us at ease that we were in great hands. I am also very happy Dawn talked us into some other shingle colors to consider, and that Collin suggested the higher profile ridges, and metal valleys for a better look and function to better handle our various leaves. We feel this looks great on our English Tudor. And, these were not sales pitch items. These were all relatively insignificant costs with great value. Other roofers could have just looked past all of our questions and concerns to get the job done. But again, they took the time to address our specific concerns. In addition, they fixed rotting trim including both recessed and raised on cement stucco siding with high quality material that will not rot. Daniel and his crew did a great job on the trim. Highly recommend!"

    - T.S.

  • "Character Exteriors is a great company. I have used them for a few years and they are always professional, on time and make sure to clean up everything when they are done. I highly recommend them."

    - S.H.

  • "Our process with Character Exteriors started with a nice visit from Sales Rep, Dawn Bear. she was very pleasant and gave us a great presentation on what to do involving a new roof installation, what materials to use and all the steps to get the job done properly. The crew was on time, were all nice guys, hard workers and did a great job. When done with the job they cleaned up very nicely all around our house, now we are happy and have a piece of mind concerning our roof, thank you to all involved from Character Exteriors."

    - G.S.

  • "I've worked with Collin and Character Exteriors numerous times. They have done work on my primary residence as well as investment properties. Collin and Chris are easy to communicate and coordinate with and they also provide top notch service. No detail will go overlooked! On the off-chance that something goes wrong, they will make sure to make it right. They are the best in the area!"

    - J.M.

  • "Character is a top notch roofing company and I am very glad we went with them. Dawn was very professional from the start and it didn't feel like a sales pitch, which I appreciated. She was up front and honest about the price and didn't try to oversell us on something we didn't need. It helped that they were cheaper than the other company we got a quote from as well. The best part was they installed our roof within 3 weeks from signing the contract. They showed up right on time, got the roof replaced in one day and completely cleaned up everything their catch all system didn't get. If you are getting a roof replaced, I would highly recommend them."

    - A.H.

  • "I can’t say enough about how pleased I am with Character Exteriors. Collin the owner, and Dawn the project consultant were very knowledgeable, professional, and thorough! They answered all my questions and with the eagle view technology they used, I was able to see my entire roof and visualize exactly what they would be doing and why. The cost was very reasonable and the work that Daniel and his crew did was top notch. I highly recommend them for any housing need!"

    - A.F.

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