Comfort Window Co Inc

Comfort Window Co Inc

Comfort Window Co Inc
60 John Glenn Blvd, Syracuse NY, 13209 USA

Overview

About Us

Family Owned and Operated for Over 38 Years, Comfort windows are manufactured locally at our facility in Central New York. To meet the demand for high quality at reasonable prices Comfort uses only state-of-the-art processes in the manufacturing of our windows. Though we have become one of the largest locally-owned and operated manufacturers and installers of custom-made vinyl windows, we haven't lost our small-town approach to customer satisfaction. We also handle roofing, doors, siding, sunrooms, insulation, bath and basement remodeling, decks & more. While founded in Syracuse, Comfort also has branches in Albany, Rochester, and Buffalo NY.

At-A-Glance
Member Since:
6/20/2014
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.8 (21)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "VERY COURTEOUSLY AND PROFESSIONAL"

    - E.G, | Buffalo NY
    Apr 21, 2021

  • - J.G, | Baldwinsville NY
    Sep 1, 2020

  • "KEITH & CREW WORK GREAT"

    - D.Z, | Manlius NY
    Aug 18, 2020

4.8 (21)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "VERY COURTEOUSLY AND PROFESSIONAL"

    - E.G, | Buffalo NY

  • - J.G, | Baldwinsville NY

  • "KEITH & CREW WORK GREAT"

    - D.Z, | Manlius NY

  • "Great job by all involved."

    - J.W, | Liverpool NY

  • "ABOVE & BEYOND IN ALL ASPECTS"

    - R.G, | Liverpool NY

  • - S.G, | Fabius NY

  • "PROFESSIONAL AND KNOWLEDGEABLE"

    - G.G, | Syracuse NY

  • "Customer asked us not to share his/her review."

    - X.X, | OSWEGO NY

  • "HAS BEEN AROUND AND KNOWS ROOFING"

    - T.S, | syracuse NY

  • "THE CONTRACTOR AND HIS PEOPLE"

    - T.V, | North Syracuse NY

  • - R.H, | Georgetown NY

  • "Customer asked us not to share his/her review."

    - X.X, | Baldwinsville NY

  • "Customer asked us not to share his/her review."

    - X.X, | Skaneateles Falls NY

  • - T.G, | Clay NY

  • - J.H, | Batavia NY

  • "SUPERB GAF ROOFING SYSTEM INSTALLATION."

    - S.T, | Manlius NY

  • "very knowledgeable and professional and his crew"

    - G.S, | Morrisville NY

  • "Hardworking and Knowledgeable Contractor"

    - J.S, | Central Square NY

  • "PROFESSIONAL PERFORMANCE."

    - J.B, | Mount Morris NY

  • "KNOWLEDGEABLE, WORK ETHICS, WORDLY"

    - R.F, | Chittenango NY

  • "TOTAL SATISFACTION"

    - E.R, | Marathon NY

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Google
4.6 (571)

Google Reviews

Contractor reviews from customers on Google

  • "The crew was a 5 outstanding! They were hard working respectful young men. It's nice to see young men with a great work ethic!! I plan on calling comfort Windows for my next job and would recommend to family & friends. Thank you, Mark"

    - M.P, Jul 28, 2021

  • "Overall pretty good, however, there is much room for improvement. There have been several new window installations whereby the crew failed to properly caulk in areas around and below the window which has resulted in ourselves doing our own caulking in the areas that were missed or only light application of caulk was applied. There have also been instances where a crew person had had to come back to make repairs on newly installed window that has defect marking inside the glass. This has happened twice. Thankfully they replaced the window sash in both instances. But overall they are a very good company and their windows are amazing. No complaints about the wonderful windows."

    - P.J, Jul 8, 2021

  • "The team was polite courteous and professional. They removed a bay window and put in a "quarter, quarter half" window in its place. Built up the wall, insulated and fixed/replaced siding and drywall on the inside as well as trim around the window. They also replaced a sliding door with the same type window and performed the same finishes to that. We are very pleased with our windows and the service we received. I even grilled them lunch on the second day."

    - M.D, Jun 12, 2021

See All Google
4.6 (571)

Google Reviews

Contractor reviews from customers on Google

  • "The crew was a 5 outstanding! They were hard working respectful young men. It's nice to see young men with a great work ethic!! I plan on calling comfort Windows for my next job and would recommend to family & friends. Thank you, Mark"

    - M.P.

  • "Overall pretty good, however, there is much room for improvement. There have been several new window installations whereby the crew failed to properly caulk in areas around and below the window which has resulted in ourselves doing our own caulking in the areas that were missed or only light application of caulk was applied. There have also been instances where a crew person had had to come back to make repairs on newly installed window that has defect marking inside the glass. This has happened twice. Thankfully they replaced the window sash in both instances. But overall they are a very good company and their windows are amazing. No complaints about the wonderful windows."

    - P.J.

  • "The team was polite courteous and professional. They removed a bay window and put in a "quarter, quarter half" window in its place. Built up the wall, insulated and fixed/replaced siding and drywall on the inside as well as trim around the window. They also replaced a sliding door with the same type window and performed the same finishes to that. We are very pleased with our windows and the service we received. I even grilled them lunch on the second day."

    - M.D.

  • "Recently had 3 windows and 3 doors replaced by Comfort Windows. Went with Comfort because 2windows and main entry door needed to be custom built as size wasn’t standard. The whole experience with Comfort Windows from start to finish was a please. No pushy sales pitch, took time to explain things, were great at communicating where we were at through the process. The installation crew was professional, capable and prompt and left the work site spotless everyday when they were done. The windows and doors fit perfectly making the install a breeze."

    - Y.O.

  • "Very professional and easy to deal with. Everyone was friendly and very helpful. Communication was great; everyone showed up at our house when expected, updates about the date of job were given Along the way. The installation process was great..... they cleaned everything up on both the outside and inside of house once they were done with each window. Love our windows! Easy to open and easy to clean, and they look beautiful. Would highly recommend to anyone."

    - M.G.

  • "Comfort Windows replaced every window in our house and we could not be more pleased. Excellent customer service from our salesman (Dave) and great work by our installation crew. Our installation crew of James, Ernie, and Matt were a great team and did fantastic work! We want these guys back for our next home improvement project! If we had to summarize our experience in a bumper sticker we would say "Windows Installation Excellence!""

    - J.S.

  • "My wife and I highly recommend Comfort Windows! We had them replace 7 windows in the back of our house and our sliding glass door. From start to finish on our project they did an amazing job! We are very happy with the quality, craftsmen ship, and installation of our new windows and door. We also take great comfort in knowing that we have a lifetime warranty on all of our windows and our door! All of the staff and workers we dealt with along the way were very professional and friendly. When the time comes for us to replace the windows in the front of our house, there is no question we will use Comfort Windows. We hope this helps...we know finding the right company for this big purchase isn't easy! We had gotten estimates from 3 other window companies before going with Comfort Windows. Looking back Comfort Windows was definitely the right choice for us!"

    - B.N.

  • "I called Comfort Windows to replace 3 smaller kitchen windows with one large slider window with a transom on top. Cliff & Kevin (Truck 179) arrived promptly and worked hard to get the new window in after encountering some piping in my wall that could have prevented the window from fitting. They made it fit and it looks awesome. They had to return a second day to finish the outside trim and that looks great also. I am very pleased with their work and I love my new window."

    - M.R.

  • "We called Comfort Windows to install a new sliding glass door. I was a bit worried at first because there was no existing door so they had to start from scratch. The sales person Dave answered all of my questions and was very responsive to calls and emails. When the work began, Cliff and Kevin (Truck 179) were quick, clean, and professional. They took time to explain steps they were taking to get the job done correctly. I also had an electrical outlet in the way of where the door was going. Jose, the electrician was very helpful in explaining the pros and cons of moving vs removing the outlet. Overall, I am very satisfied with the end result. Thank you to the whole comfort windows crew!"

    - A.R.

  • "The crew that installed the windows and doors were amazing. It started when they had to shovel our patio to get to the windows and doors. They were meticulous in the installation. And when the work was done they picked everything up. Everyone we dealt with at Comfort and Windows was professional. The quality of the doors and Windows is outstanding. My husband and I highly recommend Comfort and Windows!!!"

    - B.G.

  • "We used comfort for our family room windows which were custom sized. The new windows are perfect. Our old picture window broke and they installed our huge window a couple days ago. They knew what they were doing and they were fast. The new window is energy efficient and we can feel the difference both with the cold and the sun. The salesman Bob P has been great and helped us decide details. We would use them again and recommend them."

    - D.G.

  • "Had windows replaced. The old ones were 30 plus years. The crew of Ernie, James, and Kyle started on Monday morning and finished on Wednesday afternoon. They were professional and friendly. They worked as a team and cleaned up as they finished each room. They made sure we knew how to operate the windows and after the install checked them to make sure they opened and closed easily. The windows look great and the house is warmer since the install. We had Comfort replace a window about ten years ago, and window is still like brand new. Everyone we dealt with at Comfort was great, the sales rep, the final measurer, office staff and installers. We were kept in the loop via email as to the status of the project, and were told to call at any time with any questions or concerns. I will use them for projects in the future."

    - G.Z.

  • "Had three Windows put in one was a major double large size front window. Excellent quality windows. Quality doesn't come cheap, but all things considered I would consider them reasonably priced for what you get. Workmanship is excellent. They're very prompt, courteous, and responsive"

    - D.A.

  • "From the knowledgeable salesman to the installation team this company is beyond professional. It was a pleasure to have Mitch and Derek install my new doors. They arrived early the day of the install and were ready to get started right away. You could see right away they are 2 gentlemen that really take pride in the work they do and when done Mitch took the time to explain about the doors and their warranties. When the job was finished the work area was so clean you never knew the were there and did a great job. I love my doors! This was the first time I used Comfort and I can tell you I will use them again for my other door and I will be sure to ask for Mitch and Derek to install it!"

    - D.H.

  • "Great experience! From the minute they arrived to the day they completed the job. The windows and doors were installed professionally end efficiently. They spent hours trimming them up and finish caulking. My wife and I are thrilled with the quality and workmanship. They even helped me with additional sealing and edging my porch in areas that were very difficult for me to resolve, which was not part of our contract (at no additional cost). Cliff and Kevin in truck #179 are excellent craftsman, very knowledgeable and helpful. We also had Brendon and Kyle aid in the work and had a supervisor (Robert) stop in the day after the work was completed to assure our satisfaction. Also shout-out to our salesman, Ryan. He worked with us to allow the best deal we could have. Thanks “Fritz” you have an great staff and product!"

    - J.R.

  • "I had a bathtub remodel!! The guys doing the job were very friendly and professional!! They kept me informed throughout the entire remodel!! They did a terrific job!! Andy the Comfort estimator was also fantastic!! Never pushed to have job done by Comfort Windows!! He explained every detail in layman’s terms so I understood all that was required!! A TOTAL FANTASTIC EXPERIENCE from start to finish!!!"

    - M.D.

  • "This was one of my most memorable stress free experiences I've had in hiring a company to do a job, that, I could of done ,but decided I'm getting to old for certain do it yourself home repairs. Very professional was the two gentlemen that did my job,(Jeremy and Dave). Jeremy asked if i had any questions before they got started, And I simply said "Please do this job like it was your own home" and Boy did they ever. They replaced rotted wood that they never could see until they took the old sliding glass door out. Made every bit of the job water proof and cold air proof. I will not think twice of replacing my big Picture windows with Comfort and will request the same two guys."

    - J.H.

  • "Had Comfort windows install 3 slider windows (2 large and 1 smaller) on 1/5/21. Had #179 with guys Cliff, Kyle, Kevin, and one more young man. Very pleased with the work they did. Very neat. Wouldn’t even know they were here. Let me know when there was a small problem. Love the windows and very competitively priced. Will use them again for my other windows!"

    - L.S.

  • "Cliff and Kevin from Truck 179 did a fantastic job. Windows look great. Clean job and looks so much better. Both installers were professional and cleaned up after the job. Would not know they were there except for the amazing looking windows!!! Thank you"

    - S.S.

  • "I want to say the men from Truck #179, Cliff, Kevin and Antonio were great. Very polite, on time and very neat. They explained the operations of the windows and doors and made sure everything was just as it should be. They went the extra mile on their work. I love the new windows and sliding door. Looks great!"

    - P.M.

  • "James and Errand came and installed a custom front door and a custom patio door. They were fantastic! I am very particular about how work is done on my house and they were meticulous. They made sure everything was completed exactly the way I wanted it and happily and with out complaint met my every demand. They are true professionals with a great work ethic and a personality to match. I enjoyed the entire install! Thank you guys for doing such a great job!"

    - M.C.

  • "So far it is good, just waiting for final measure and then the work will be scheduled My team was Hitchcock, and they did amazing job. I was at work when they would be here, and every night I came home there was something new. the questioner asked if I felt well informed, and yes. Because I was always at work they were unable to tell me if there is special care to this, but I imagine not. I was also not there to make a final walk around with the crew, but it looks amazing. Once the materials came in it was a very quick process. I have a few left over pieces and I don't know if they should be stored somewhere. Laura Snyder"

    - L.S.

  • "Had Comfort install 4 double hung, 1 slider and 2 custom picture windows. Price was very competitive. Salesman was easy to work with and not pushy. Placed order in July with install in Oct due to busy schedule. Notified in Sept, that because of Covid, raw materials to manufacture windows were slow to arrive so install would be a bit later than expected. Windows finished production in early Nov and rescheduled install for early Dec. Two days scheduled for install but Comfort sent two crews to try and finish in one day. Crews (Cliff, Gavin, Kevin and D?? Truck #179) were professional, knowledgeable and cleaned up after themselves. They were able to get all but one piece of trim installed in one day and came back the next morning to finish. Along with installing last piece of trim, they washed all windows and double checked to make sure they left place as clean as when they started. After living with the windows for close to a month now, I can say we are very satisfied. From start to finish the Comfort team went out of their way to ensure we were happy. Highly recommend"

    - P.I.

  • "We had the whole house re-windowed by Comfort Windows many years ago (Over 10 years). The salesman who performed the measurements was very professional and very good. The installation was done without any problems. Most importantly, we have had no problems nor issues of any kind with the 'new' windows since. A quality product installed by quality people at a fair price. ---B. Fisk"

    - B.F.

  • "Basic window that is not as good as described. I had 16 windows done and the most notable thing of the whole experience was how good the install team did, they did great. I bought the best model sold with promise of how amazingly quiet the window would be, the amazing quality of window build and all the rest of the sales pitch (good salesman too). The window is not a bad window, The window is not an great window. It is a basic 3 star middle of the road window. For the price I paid (a lot) without asking for one discount, they should be exactly what the sales pitch claims... an amazing window no other manufacturer can beat. They are not, they are just a good basic window. Now I should deduct from the 3 star window one more star to make it a 2 star window. This is because as I write the final check for these I realize that not once has a rep called me if there are any problems, they didn't once ask how I like the windows, and certainly never asked how the comfort experience was. The only call I got was asking for payment without even sending an invoice."

    - A.S.

  • "We really enjoyed meeting the 2 guys who installed our windows: Michale F. and Steve S. They were very courteous, knowledgeable, skilled and just fun people! They did excellent work AND they were great guys to have in and around our house for 1 1/2 days. :) Both my husband and I are in sales and we really appreciate our sales guy, Tom; the quality of the product and the professionalism of the installation team. The only thing that truly needs improvement is the general communication between the customer and the company."

    - J.B.

  • "Cliff and Kevin C arrived on time and even called before arriving. They were both very professional, friendly, knew exactly what they were doing. They installed the door, and also had to rehang our storm door. The storm door was not as easy as they made it seem. It needed more work but in the end everything looked fantastic. We would recommend Cliff, Kevin C and Comfort Windows to everyone. Last year we had all our windows done by Comfort. The door looks awesome!! Thanks Cliff, Kevin and Comfort for another great experience."

    - J.D.

  • "They just did our job last week. They were quick, professional and clean. The finished product is awesome. The installers, Chris and Ernie were great and kept us informed throughout the installation. We asked a lot of questions too and they didn’t mind at all. We will recommend comfort to our friends and family. We will also keep them in mind for any future needs."

    - D.L.

  • "Removed a large old bow window in the front of the house and replaced it with a nice picture window with side casements. Mike and James were GREAT! Worked hard and finished in great time. Explained things as they progressed, cleaned up EVERYTHING! Have had many projects done over the years by Comfort and they continue to excel in their work!!"

    - F.L.

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