"Disappointed. This company sent a man out to do an assessment for a quote. He said he would send someone later that day to confirm what he thought needed to be done (initially something fairly simple). No one showed up later that day and I did not hear from him for one week. I called a week later and was put on hold and told the gentleman who did my assessment would call me in 30 minutes because he was with another customer. Never called me back. Three days later I get an email saying someone had walked my roof and found way more damage than he initially thought (I never saw anyone outside, but maybe I missed it?). He offered to give an estimate on repair or full replacement. I asked for estimate on repair. Never heard from him again. I’m not not sure if the company didn’t want to waste time on a customer who couldn’t afford a full roof replacement, but I found this whole experience very frustrating and will not be using this company. Obviously not, the man never even responded to my email 🤷🏼‍♀️🤷🏼‍♀️."
"From a yellow eyesore, to a quaint little cape cod rancher in Dallastown. I cannot express how satisfied we are with quality of work performed in a timely manner. The entire team was wonderful to work with, from Kevin, Howard and the many others on the work crew that made our vision a reality. Thank you to everyone at TC Backer for the great experience."
"TC Backer returned my voicemail, almost immediately and had one of their reps out to my home the next day. I asked for a quote for both roofing and siding. Within a week, I had my estimate and the work scheduled to begin! The crews did a great job, with not just the work, but the clean up afterwards, which I was def. worried about because I have dogs and was worried about nails, etc. in their feet. Highly recommend."
- "Disappointed. This company sent a man out to do an assessment for a quote. He said he would send someone later that day to confirm what he thought needed to be done (initially something fairly simple). No one showed up later that day and I did not hear from him for one week. I called a week later and was put on hold and told the gentleman who did my assessment would call me in 30 minutes because he was with another customer. Never called me back. Three days later I get an email saying someone had walked my roof and found way more damage than he initially thought (I never saw anyone outside, but maybe I missed it?). He offered to give an estimate on repair or full replacement. I asked for estimate on repair. Never heard from him again. I’m not not sure if the company didn’t want to waste time on a customer who couldn’t afford a full roof replacement, but I found this whole experience very frustrating and will not be using this company. Obviously not, the man never even responded to my email 🤷🏼‍♀️🤷🏼‍♀️."
- "From a yellow eyesore, to a quaint little cape cod rancher in Dallastown. I cannot express how satisfied we are with quality of work performed in a timely manner. The entire team was wonderful to work with, from Kevin, Howard and the many others on the work crew that made our vision a reality. Thank you to everyone at TC Backer for the great experience."
- "TC Backer returned my voicemail, almost immediately and had one of their reps out to my home the next day. I asked for a quote for both roofing and siding. Within a week, I had my estimate and the work scheduled to begin! The crews did a great job, with not just the work, but the clean up afterwards, which I was def. worried about because I have dogs and was worried about nails, etc. in their feet. Highly recommend."
- "I had a leak that other companies said I needed a new roof to fix. TC Backer inspected my roof, found the leak and repaired it. Saved me $1,000's of dollars when they could have just told me I needed a new roof like the others. Honesty goes a long way and I will always recommend TC Backer to my friends and family and will ONLY call them when the time comes to replace the roof! Thank you so much!"
- "Had an issue with a roof leak in my home. Called this company and was connected to Brandon who manages my area. He was extremely professional and helpful and sent his team out as quickly as possible. His team was extremely polite and efficient. Brandon kept open communication the entire time in regards to the issue with my roof. Problem was resolved quickly. Would absolutely recommend."
- "Did everything they stated and more. Local company that makes the experience easy. Quick response times on concerns that took the worry away. Thanks Backer Crew!"
- "Being in the professional side of home improvement companies, I can personally recommend the team at TC Backer to improve, enhance, make more efficient your home. I believe that your home is the biggest investment/asset you can have. TC Backer will ensure that your home is repaired or improved correctly, the first time."
- "I highly recommend TC Backer for any roofing or gutter needs. Great care was taken from start to finish with my new roof and gutters. The job was completed quickly and appeared effortless!"
- "Thank you Lauren for calling me about my review & explaining this is not normal business practice. For anyone who experiences any work that is done without a tarp, dumpster, etc. to collect old material, call TC Backer immediately, they will correct the problem. Our siding & spouting installation was subcontracted out. The guys tore off the old & threw it in our yard, no dumpster, tarp, nothing. That was in October, we're still finding nails & sharp pieces of siding & spouting in our yard. Would not recommend them."
- "I had an infrequent small leak. They came out, found the problem and gave me a fair quote. The office staff was super friendly. They were quick, and good quality. I like that they have a warranty on their work and they worked with my schedule. If i have any roof problems in the future I'd absolutely call them again."
- "We experienced a roof leak, I contacted a few roofers referred by neighbors, not one called back or showed up when they stated they would. I then contacted TC Backer, within one hour they had a gentlemen out checking the roof. Since the roof was 22 years old we were prepared for the worst. Sure enough we needed a roof, we had a proposal within 24 hours and a new roof within 10 days. What a awesome group of folks to do business with!!! Definitely recommend TC Backer……"
- "After IDA struck in 2021 I contacted TC Backer for a free estimate on damage repair at my home. One benefit of the onsite inspection was that a previously unidentified source of leakage was discovered. A crew of 2 men worked diligently at dangerous heights to accomplish the repairs. To my surprise the final billing amounted to less than the estimate! Derek and Shannon did a great job. I would use this service again definitely."
- "We used TC Backer to replace our siding and gutters. Job was outstanding. So when we had a leak in our roof we did not hesitate to reach out. Our roof was replaced within days of finding our problem minimizing the damage to our ceiling. Job was done quickly with good clean up. Crew was respectful and professional. This company is highly recommended."
- "We're extremely happy with TC Backer's quality of work. We had two shingled roofs installed and a rubber roof. Tom provided an estimate upon day of initial arrival. The estimate was reasonable and there were no "hidden fees". Their scheduling team communicated with us on a weekly basis, since we had to dodge a few unfavorable weather forecasts. The installation team used tarps on the ground and double swept driveway to eliminate stray roofing nails from tear-off. The quality of their work was top notch. I wouldn't hesitate to use TC Backer again."
- "If your looking for siding, look no further then TC Backer. When we first moved into the home, which was brand new we found some very small issues with the siding. This was on the fault of a sub contractor and not TC Backer. After speaking with my builder I was put in touch with Chris at the company. Within three days, Chris was at my house. Not only did he address and fix the small issues that I had seen, but he then went over the entire house and made sure that things I would have never seen were also fixed. No cost out of pocket, no questions asked. Well here I am a year later and a contractor who was doing my patios accidentally punched a hole in a piece of siding. I simply got a hold of Chris and explained the situation. Once again, without hesitation, Chris said not to worry about it and that he would have it take care of. If you think any other company will take care of damage caused by someone else by all Means please let me know because I just don’t think so. I highly recommend TC Backer and can’t thank chris and his employees enough for the impeccable work. Photos posted below."
- "5 stars doesn’t even begin to touch this company and the people who own it and are employed by them. What a breath of fresh air. TC Backer is the third party company that Ryan Homes used to install our roof and the vinyl on our rooftop deck and covered porch. I recently had issues with a leak (unrelated to the roof actually) but in the process of working with Chris, he was responsive, reliable, knowledgeable and more than pleasant. He made me feel like I mattered and I was not just another person who he had to make time for. He stands by his company and the work they do and I cannot tell you the last time I met someone this invested in their own business and actually helping the people who are their clients. If you want a company who does quality work, and stands behind it, this is the company to use. Customer service is literally unmatchable. Is it wrong to hope I have another leak so I can deal with them again?! (LOL!!) 5 stars, 5 stars, 5 stars!!!!!!"
- "TC Backer removed and replaced 24 old windows in our home. We had 3 other estimates and by far TC Backer's window was far above in quality and price. If you need windows I recommend you call TC Backer!"
- "TC Backer, what a great company. I had a roof leak TC Backer came and inspected our roof it ended up we needed a new roof. Price and promptness was excellent. The roof was installed in 1 day!!!!!! I will refer TC Backer to my friends and family! Gary"
- "Had a 12:00 noon appointment today for them to come out and look at my windows and sliding patio door for a total replacement estimate. They never showed up, and I received no call, text, or email. Will be using Susquehanna Valley Door and Window as the gentleman was on time, courteous, and called me when he arrived. Sorry, TC Backer, but I was excited to potentially work with you due to all your great reviews, and I was let down..."
- "I contacted TC Backer after calling 3 other roofing companies in the area. Every single time I called I either didn’t get a return call, or they came out and acted like they didn’t want to even replace my roof. I contacted TC Backer and a gentleman named Thomas came out and took a look at everything I requested and I literally had a quote in less than 10 hours. His guys will be out later in the month to do the work. Compared to many other contractors the communication and professionalism has blown me out of the water. I’m so excited for my new roof!!! Thank you Thomas, and everyone at TC Backer!!!!"
- "I purchased an older home that was built in 1953 and believe it or not the roof was the original. I contacted TCB and I had a very nice consultation with Lauren, which said a gentlemen named Russel would be out to look at my roof to see if it could be repaired being it was aluminum or if a new roof was recommended. Russell came out and was a wealth of knowledge, I learned more about roofing in such a short time than I ever knew. He recommended due to the age and amount of leaks it was best for a total replacement. That same day I was contacted by one of the sales guy’s Thomas. We discussed the options for replacement and after a short period of time I had an estimate in my email that was very detailed and honestly answered any questions I had. I can not wait to get the new roof installed! No more leaks! Thank you TCB!🤩"
- "Recently sold my home in York, and I had TC Backer Construction come out to do a full roof inspection with a written report to give to the buyers in order to move forward with the sale. Can’t thank them enough for all their help! They were able to do all of this under a strict timeline, would recommend them to anyone!"
- "Called company and spoke to receptionist. Explained I believed that I could have a water leak under the shingles. She explained that due to the snow they may need to wait to come look at it. I said I understood. She preceded to tell me she needed to speak to her salesman as to when he could come out and she would return my call that day. It’s now two weeks and no return call. Definitely unprofessional!"
- "Recently installed a whole new gutter system to my house, with custom color, and gutter guards. They look awesome! Very happy with their craftmanship, and the price was unbeatable! Thank you so much TC Backer!"
- "I had TC Backer come out and give me a quote to replace 10 windows in my home. By far best price out of everyone I had come out. Had all 10 windows replaced by them! Excellent work!!"
- "Highly recommend TC Backer for your roofing needs. Their staff is responsive, respectful, knowledgeable and professional! They listen and will work with you. They are not like the "other guys" who are just looking for a sale. They care!"
- "I had a storm totally destroy my gutters, I called TC Backer and they were at my home within 24 hours to give me a no hassle, no pressure quote. The new gutters installed were very reasonably priced with a great warranty! I was able to pick my own color! A+ all the way around!"
- "TC Backer was THOUSANDS less than other quotes I had on windows. I had Window Nation, Anderson, Homespire and Castle Windows give me quotes. TC Backer gave me the same quality window with a lifetime warranty and I saved $6,000.00 to $16,000.00 over the other company’s. I love TC Backer does not use sub contractors all employed are employees of the company! Thank you so much!"
- "Can not thank them enough. They did everything they said they would and so much more. Such a great group of individuals who truly care. They worked within our unfortunate time restraints, during an overwhelming time for them, with time to spare.. Because they care! We have had a terrific experience. Can't wait to use them for future Projects."
- "TC Backer did not use any high-pressure sales tactics. They were kind & friendly and provided excellent workmanship. I highly recommend for roof inspections, roof installations, replacement windows, siding and gutters."
- "Had issues with roof leaking. Quick response and also making internal ceiling damages right. Owner is very nice and professional. Would recommend"
- "Dave came and helped my 80 year old neighbor after she incurred storm damage. They wound up installing new gutters and they look great. The thing that stuck out to me was Dave not only repaired some shingles on her roof that she didn't even know about and didn't try to sell her a new roof. He also fixed her fallen downspout and redirected the water away from her house so she wouldn't have any leaks while waiting for them to do the job. I didn't get the names of the installers but she commented that her yard looked cleaner after they left than when they got there. I called their office to tell them what a great job they did and talked with Ty, the owner of the company. I've never talked to a more professional, courteous, and knowledgeable business owner. In talking to them I realized they also do work at the Delaware shore. Having them do my roof outside of Rehoboth next month! I'll update as that project is finished!! Finding a company that cares as much about their customers as they do their bottom line is extremely rare these days."
- "T.C. Backer did a phenomenal job on our 1958 mid century modern home. Due to our house’s age and style, all of our windows had to be custom ordered. They were able to custom order us great quality windows at an excellent price. They also put new siding on our house and replaced all of our gutters. Our house looks brand new and we get so many compliments on it now. I cannot thank T.C. Backer enough for the amazing job they did for us. I’m always recommending them to family and friends."
Installation Excellence Award
This award is for contractors that consistently install with a very high level of quality and provide their customers the highest protection that GAF offers.
Consumer Protection Excellence Award
This award recognizes those contractors that best protect their clients with system selling and enhanced warranties.
Training Excellence Award
This award is for contractors that are committed to training and continuous improvement.
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