Key Exteriors Inc

Jul 24, 2021

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Dec 3, 2020

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"Unprofessional installer"

Oct 6, 2020

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"VERY PROFESSIONAL"

Aug 6, 2020

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"DIDNT COMPLETE JOB"

Apr 30, 2020

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Mar 3, 2020

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"very flexible, understanding and patient. Professional and courteous very nice job done"

Dec 4, 2019

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"KNOWLEDGEABLE QUICK"

Oct 30, 2019

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"PROFESSIONAL & KNOWLEDGEABLE CONTRACTOR"

Oct 28, 2019

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"KNOWLEDGEABLE AND EXPERIENCED"

Oct 24, 2019

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"WILL NOT FOLLOW UP"

Oct 22, 2019

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"Key Exteriors%3A Fort Wayne Indiana"

Aug 26, 2019

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"PROFESSIONAL CONTRACTOR"

Aug 1, 2019

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Jul 25, 2019

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"CONTRACTOR + EMPLOYEES"

Dec 26, 2018

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"CONTRACTOR KEY TO SUCCESS"

Nov 12, 2018

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"CONTRACTORS WERE PROFESSIONAL"

Oct 22, 2018

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"PROFESSIONAL & KNOWLEDGABLE CONTRACTOR"

Oct 16, 2018

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"KEY EXTERIORS"

Aug 9, 2018

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Mar 20, 2018

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Feb 2, 2018

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"Professional but somewhat challenging"

Jan 29, 2018

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Dec 26, 2017

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Dec 18, 2017

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"MICHAEL J FOX"

Dec 6, 2017

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Sep 12, 2017

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"EXCELLENT"

Jul 10, 2017

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"KNOWLEDGEABLE CONTRACTOR"

Jul 3, 2017

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Jun 16, 2017

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"KEY!!"

May 3, 2017

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"KEY EXTERIORS"

Apr 26, 2017

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"VERY PROFESSIONAL"

Mar 27, 2017

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"Customer asked us not to share his/her review."

Feb 22, 2017

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Dec 14, 2016

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Nov 9, 2016

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"Very professional"

Oct 28, 2016

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Aug 23, 2016

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"Customer asked us not to share his/her review."

Apr 20, 2016

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"PERFORMED JOB WELL"

Mar 14, 2016

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"Knowledgeable contractor"

Mar 9, 2016

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Oct 2, 2015

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"Customer asked us not to share his/her review."

Sep 19, 2015

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"VERY POORLY PROFESSIONLY INSTALLED"

Sep 18, 2015

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Aug 25, 2015

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Jul 21, 2015

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"NON PROFESSIONAL, FLY BY NIGHT CREW"

Jun 24, 2015

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Jun 5, 2015

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"VERY KNOWLEDGEABLE"

May 12, 2015

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"Customer asked us not to share his/her review."

Jan 13, 2015

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"nice group of professional"

Dec 5, 2014

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"Customer asked us not to share his/her review."

Jul 18, 2014

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"Did quality work and met extra demands"

May 8, 2014

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"They are professional and personal"

Mar 10, 2014

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"They are very unprofessional about how to treat a customer and return phone calls."

Dec 4, 2013

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"respond well to problems on site and try to make it right"

Nov 20, 2013

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Aug 15, 2013

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"had my best interests in mind and John did a great job explaining and showing the value of investing in premium roofing products. Installation was very professional and Nathan was very thorough in explaining the steps he took throughout the process."

Jul 30, 2013

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"Proide quality installation."

Jun 10, 2013

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"DO GOOD WORK AND HAVE A GREAT WARRANTY."

May 14, 2013

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"do quality work"

May 7, 2013

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"were professional"

Mar 20, 2013

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"did a fantastic job on our roof from start to finish the roof looks great"

Nov 20, 2012

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"do a great job friendly courtous workers i have had people around town tell me how friendly the workers were"

Sep 24, 2012

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"I would NOT recommend Key Exteriors and it is difficult to separate the company from the product that was installed . Additionally, I have had to have nails at the edges of the roof cut off to avoid rust stains down the side of the house. Apparently this isn't something the salesman or the company considers important. Also, the additional work that was performed was substandard and is now being replaced . I guess the dumb woman wasn't supposed to notice."

Aug 25, 2012

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"Customer asked us not to share his/her review."

Jul 19, 2012

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"Fast thourough , and relatively inexpensive"

Jun 14, 2012

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"subcontractors were great i had skylights put in and some conflict"

May 30, 2012

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"provide excellent value"

May 10, 2012

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"The lead member of the roofing crew made sure the rest of the crew were doing things correctly, having them fix anything not done correctly."

Apr 23, 2012

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"did what they said they would do and finished early"

Mar 16, 2012

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"DO A VERY GOOD JOB HAVE A VERY GOOD PRODUCT"

Mar 3, 2012

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"do what they promise to do"

Jan 18, 2012

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"provide quality product for the money as well as a warranty."

Dec 16, 2011

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"do excellent work.\\\"

Sep 14, 2011

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"expand products and installation with warranty didnt rush explained well"

Aug 31, 2011

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"did what they said they would do"

Aug 9, 2011

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"Customer asked us not to share his/her review."

Apr 13, 2011

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"Customer asked us not to share his/her review."

Mar 31, 2011

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"are reputable i do think a magnet to pickup any missd nails would be a good idea"

Mar 25, 2011

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"Customer asked us not to share his/her review."

Feb 14, 2011

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Nov 18, 2010

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"are the best in fact we sent a thank you card saying they were the best"

Nov 12, 2010

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"did a great job and quality is great"

Nov 3, 2010

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"do good work and have a good warranty and materials"

Oct 29, 2010

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"DID A GOOD JOB"

Oct 20, 2010

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"PERFORMED THEIR WORK PROFESSIONALLY USED HIGH QUALITY MATERIALS"

Oct 19, 2010

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"Customer asked us not to share his/her review."

Oct 11, 2010

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"no comment"

Aug 6, 2010

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"Customer asked us not to share his/her review."

Jul 23, 2010

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Jul 12, 2010

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"great to deal with"

Jun 18, 2010

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"did a great job"

Jun 15, 2010

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"Customer asked us not to share his/her review."

May 27, 2010

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"Customer asked us not to share his/her review."

May 27, 2010

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"Customer asked us not to share his/her review."

May 15, 2010

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"not only stand behind the products they sell but worked us at length to find the right financing to fit our budget no one else was willing to put that much time into it"

Apr 30, 2010

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"Quality, professional service, materials and installation."

Nov 13, 2009

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"MEN WERE IN A HURRY STAPELING FELT STAPLES WERENT IN ALL THE WAY I WAS CONCERNED WITH DAMAGE TO SHINGLES WHEN ROOF WAS WALKED ON . I CHECKED THIS STAPLE HEAD PUNCHED THROUGH 1 LAYER OF SHINGLE"

Oct 19, 2009

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"VERY GOOD TRUTHFUL"

Sep 30, 2009

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"ACT WITH INTERITY AND DO QUALITY WORK"

Sep 4, 2009

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"made every effort to help me decide on the shingles right for our home"

Aug 22, 2009

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"DO GOOD QUALITY WORK IN A VERY TIMELY FASHION"

Aug 20, 2009

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"Customer asked us not to share his/her review."

May 22, 2009

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"Customer asked us not to share his/her review."

May 7, 2009

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"DID THE JOB WELL AND WERE VERY PROFESSIONAL"

Mar 20, 2009

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"Customer asked us not to share his/her review."

Mar 5, 2009

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"Customer asked us not to share his/her review."

Sep 24, 2008

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"No I would not. They DO NOT care about you after you have paid them. Their crew uses EXTREMELY foul language while working in a residential neighborhood. Their crew shows up UNANNOUNCEDLY."

Sep 23, 2008

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"DO A VERY GOOD JOB AND HAVE A NICE FINISHED LOOK"

Aug 13, 2008

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"are fair in the price, very professional and friendly and explain things"

Jun 23, 2008

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Jun 5, 2008

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May 29, 2008

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May 13, 2008

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"Customer asked us not to share his/her review."

Apr 30, 2008

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"are honest, trustworthy, and quality contractors."

Apr 13, 2008

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"doing what they say."

Apr 3, 2008

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"did a great job"

Jan 27, 2008

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"Customer asked us not to share his/her review."

Oct 29, 2007

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"did a good job"

Oct 29, 2007

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"THEY LISTEN TO THE CUSTOMERS NEEDS AND PROVIDE SOLUTIONS"

Oct 29, 2007

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"Customer asked us not to share his/her review."

Oct 29, 2007

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"Customer asked us not to share his/her review."

Oct 29, 2007

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"Customer asked us not to share his/her review."

Sep 29, 2007

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"were truly honest and did what they said they would do"

Jun 25, 2007

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"Customer asked us not to share his/her review."

Jun 11, 2007

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"are the best company that I have dealt with of the other quotes that I had."

Oct 8, 2021

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"UPDATED: VERY pricey. Will respond quickly to get the job. Not the case in getting them to do warranty work. We have a 15 year warranty with them, and have had them out twice in the first year, and am waiting for them to respond to my 4 voicemails for another leak they left on this 'new roof'. UPDATE 2021: Roof is still leaking. Got a response from the owner saying it is obviously not their fault, it is the vent coming out the roof. HVAC company installed a vent cap on like they said. Guess what happened? Yes! it is still leaking and we've been calling them up and NO ONE calls back or come by to check it out. Hopefully the owner will respond with another reason it can't possibly be their fault. Do not get sold on their commercial 15 year warranty or their residential 25 year warranty. It is a sales pitch that they do not honor. You will get a poorly installed roof that leaks, causes damage to drywall, and insulation, and according to the owner it won't be their fault."

Sep 26, 2021

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"Key Exteriors, Inc. remodeled our New Whisper Rock, builder grade home with custom made, unique, high quality, new exterior doors to perfection this summer! They made our house the talk of the town. Our house has a speakeasy theme and their trusted team completed this with the most modern new look around!"

Sep 10, 2021

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"We are extremely pleased with the upgrades provided to our home by the team at Key Exteriors. New siding, new windows, new fascia and guttering - the entire team of professionals were prompt, timely, well organized, and thorough. The before, during, and after pictures of our home reflect on the superb, quality work we received. Thank you for “a job well done”!"

Aug 27, 2021

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"This company should not be in business. Please run, do not walk away, and find a company that works hard and does the job right. Check reviews and references, and dig deep. Key Exteriors abandons jobs half finished with poor quality work and then ghost customers for weeks, months, and sometimes years. I thought it was pandemic-related. I thought it was just me. It was not. This company has been conducting business this way for many years. I found many others like myself with houses torn apart, unfinished projects, and they were being ghosted as well. Many had given up, but I will not. It is my mission to prevent others from ever going through what I have been through. The owner has his head in the sand and is unable to deal with the messes that have been made. He will not return calls. Other contractors we are using for different projects have told us they will not do business with Key Exteriors and have seen situations like mine for at least 8-10 years. I am out my life savings. I have unfinished windows, doors, and siding. My dream home is lost forever. I will never be able to finish now because of what Key Exteriors has done. Their crews damaged my home and the project manager Josh was cocky and brushed me off. I have been waiting over a year. I have spoken with an attorney and this will be my first lawsuit ever, which illustrates the seriousness of the problem with this company."

Aug 5, 2021

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"This was our 2nd time dealing with Key Exteriors. The first time, we had mixed reviews. The first salesman was unprofessional, late, pushy, and acted like a child when I didn't sign the papers immediately. They sent a second salesman and we had a much better experience. The installer did an amazing job but the communication with Key Exteriors is the worst. We decided to add a master suite to our home a couple years later and decided to give Key Exteriors another chance(big mistake). When the installers finally showed up, I told them how I'd like the siding installed and they told me they couldn't install it that way so they started siding the house their way(the easy way). I was completely unsatisfied and called the company. The installers were upset and started swearing like crazy. I have little kids in the home and they don't need to hear that sort of language. I asked them to stop working and please send the original crew back out and they did an amazing job, once more. Our latest issue is our bathroom vent pipe sticking out of the house and Key Exteriors will not come put a cover on it. Update: I spoke with Bill on the phone and he agreed to send someone out to cover the vent. The installer was out the same day and took care of it. I firmly believe in 2nd chances and allowing people to try again; sometimes you don't know what's going on in their lives that may make the experience bad. I hope Key Exteriors learns from these reviews, makes the necessary adjustments, and continues to grow and succeed. Even though my experiences were bad, I want nothing but the best for them."

Aug 4, 2021

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"We had Key Exterior come out replace all 24 windows in our home. We worked with Bill the owner directly and he was very nice and knowledgeable. We had Shane and his brother Joe do all the installation and they were great to work with. I would definitely recommend having Key come give you an estimate."

Jun 9, 2021

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"I would leave a "0" star if I could. This was our 2nd time dealing with Key Exteriors. The first time, we had mixed reviews. The first salesman was unprofessional, late, pushy, and acted like a child when I didn't sign the papers immediately. They sent a second salesman and we had a much better experience. The installer did an amazing job but the communication with Key Exteriors is the worst. We decided to add a master suite to our home and decided to give Key Exteriors another chance(big mistake). The salesman came out and we agreed on a price so he gave me a window for installation. One day, with no notice, installers showed up and expected to start working outside the salesman window. We had a new born sleeping in the room adjacent to where they would be installing so we asked them to come back the next day so we could have the baby sleep in a different room. The next day they showed up and when I told them how I'd like the siding installed they told me they couldn't and they started siding their way(the easy way). I was completely unsatisfied and called the company. The installers were upset and started swearing like crazy. I have little kids in the home and they don't need to hear that sort of language. I asked them to stop and the original crew came back out and did an amazing job. Our latest issue is our bathroom vent pipe sticking out of the house and Key Exteriors will not come put a cover on it. I am forced to contact the Better Business Bureau to try and resolve this last issue. My advice, find a different company."

Jun 8, 2021

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"We had new siding installed. Very professional and very responsive. We are extremely satisfied and very proud of our new look. Thank you for great service!!!"

May 7, 2021

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"Awesome job on our roof and Bill is a awesome salesman. Thank you so much for your help and great job thank you again"

Apr 29, 2021

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"Used them to repair damage to my house due to a storm in June 2020. They were very quick to respond and send someone out to look at the damage and get me a quote. After that, it was all down hill. The sales rep was very responsive in getting back with me about any questions until I signed the contract authorizing him to work with my insurance and saying that Key would do the work. After that, I could not even get the time of day from him. I was told my roof would get installed within two weeks about 5 times over the course of two months, originally told it would be on by the end of July, it took until the end of September for them to finally get out to do the install. Which would have been fine had they not kept telling me it would be two weeks for two months. During install, some of my downspouts were damaged. I notified them and they acknowledged that they would get them replaced which never happened. When it came to siding, which had to go through separate negotiations with insurance, it took multiple calls and e-mails trying to figure out what the holdup was before anyone there could tell me that the sales rep that was working with me left the company and my case was not passed on to anyone else. I even mentioned the name of the former sales rep during my calls and e-mails. It then took close to 6 months to get the siding put on (signed and ordered in October, still not installed as of the writing of this review). I cannot get ahold of them, they do not return messages (and it seems they have disconnected their voicemail). I would not recommend Key Exteriors to anybody and will actually recommend AGAINST them to anybody I know based on my experience with them. It has been nothing but a headache dealing with them. I feel like I have been scammed by this "reputable" company."

Apr 11, 2021

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"I was thoroughly impressed by the sales people when I decided to hire Key Exteriors for my new roof. While winter set in on us and caused some delays. My roof was completed in a timely fashion and after a few weeks of watching and waiting for rain and examining the new roof I feel confident in the construction. I would say the crew is very knowledgeable and experienced in roofing and did a fantastic job. My only complaint is the lack of communication after the sale and in scheduling the work. There is a gap that needs to be filled in this disconnect. Overall I would hire this company again."

Apr 8, 2021

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"Had a large project for Key, to include a new roof with an increased pitch, new gutters, new siding. Key is a growing business. Many older homes, much like mine have minor foundation damage, and are not square. They adapted very well to the homes age. The 2020/2021 winter delayed the project, but the end results look very nice. For a small business they are very busy, so if you are the overbearing demanding type, they may not be for you. I had a lot of old cables from a home that had bandages on top of bandages, so I got out to help them because I wanted to get some repairs in that were outside the scope of their job, removed old siding myself to reroute coax wiring into the attic to leave a professional look on the new siding they applied. I read many people complaining about their work, and if that's the case, do it yourself if you can do better. Saves on the complaining. So, this company does provide top quality materials and both roofing and siding installers knew their jobs. A lifetime warranty, transferable on the roof."

Feb 17, 2021

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"I would not hire these people to build me a dog house. Their knowledge was excellent. After starting the job a month late it all turned into the lies as far as getting things done. This was a $40,000 job."

Jan 29, 2021

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"They showed up 2 months early i would have liked to warn my neighbors. Now they had to pull a permit won’t be back for 5 day! Yet my roof is tore off and exposed to snow? I’m a contractor and communication would have gone a long way! Unexceptable! I have an 8x4 hole at the peak of my roof where there is not wood! Gaps everywhere in the attic! Crushed siding in spots! They left an inch hanging past trim everywhere! DO NOT DO BuSINESS with these people! They can’t even pick up a phone"

Dec 7, 2020

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"I contracted for doors and at time of discussion all measurements were taken by seller and his partner in October. I was called and informed that people needed to come again and take measurements. When asked why no reasonable answer received. Scheduled for 12/4 no show no call. I called company and was informed "they were delayed and running late". REALLY, What about a call to customer?? Also, after researching found out these doors could be installed in less time than Key quoted 18-24 weeks. REALLY?? Never again and I filed a complaint with BBB."

Nov 30, 2020

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"Overall, I was happy with the job Key Exteriors did on residing our house. The quality of the siding and soffit was excellent. There were some details that could have been better, primarily the caulking around the garage door and a few windows. The caulk beads could have been smoothed a little better. Also, the brand of siding underlayment was not what was promised on the original quote. When I pointed this out to the salesman (who left earlier this year), he did not have a good answer. The only issue I have is with customer service. We had two small areas of siding that needed some minor repair because they were bulging after installation. I've made numerous calls to schedule repairs. I've never received return calls except on two occasions to let me know someone was coming to take care of the repairs. The first time the person was a no-show and I never received a follow up call. The second time, the person missed a repair on the side of the house and it has still not been fixed. There are a lot of companies that do siding and customer service can make the difference. I suggest Key Exteriors make some changes in their service department so customers aren't making multiple calls and messages are followed up so we aren't left hanging. I am still waiting on a repair to the side of the house. I put off this review hoping these service issues would be resolved in a timely manner, but they have not."

Nov 9, 2020

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"Hate the door we ordered is nothing like the salesperson said it would be and then the door is so dark you can't even see the details to the stained glass spent a lot of money for a door that brings nothing but sadness. Also the trim outside does not even touch my brake there is a gap big enough to put a key remote in between the cracks very sad would not recommend it again. Called the very next day to talk to manager still have not talked to a manager and have had two appointments with them and no one has shown up hopefully they will tonight"

Oct 23, 2020

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"Bill is a wonderful, easy to relate to salesman! We felt very well taken care of. The installation professionals were very careful, and our door looks and works wonderfully! Key Exteriors is driven to make everything right! Our color choice, our glass and design choice were perfectly executed by the manufacturers. We couldn't be happier!"

Aug 30, 2020

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"My first job from Key Exteriors I had a front screen door install followed by storm windows and rain gutters. All professorially done, with quality parts and quick installation times. I am very pleased with all three jobs and would pick Key Exteriors again to perform any other remodel or upgrading. I did not give five stars simply due to the costs involved. Thanks Key Exteriors."