Gutter & Roof Solutions NW

May 11, 2022

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"Hello, I would rate my experience 5. The crew arrived on time and got right to work. They got rid of the old shingles and out the new water proof paper right away. They came the next day to finish the work. It started to hail and pour terribly. They stopped for an hour and got right back to work. The roof looks great. They cleaned the area after work a few pieces here and there my house is ready for more downpours, hail then snow. I'm happy they gave me a 30 year guarantee. IF there is issues, I know they will listen. Thank you all."

May 11, 2022

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"Every step of the way communication was great, especially when a change order was necessary. The crews were fast and efficient, cleaned up after themselves and accommodated our needs getting in and out during construction. Not the cheapest but worth a little extra for the professionalism."

May 2, 2022

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"We needed a new roof due to a water leak and wanted new gutters at the same time. We got 3 quotes from different companies. We went with our salesman Ryan Thiel from Gutter and Roof Solutions NW despite being the highest bid we got. Why would we go with the highest cost? It was a choice we are glad we made—Ryan was professional but personal, listened to me and my partner about our needs and what matters to us and was flexible to come out to our home multiple times to close the deal and make sure we were taken care of. Financing was a breeeeeze! It was no problem and Ryan did great at answering all our questions. Despite the install date being about a month out due to weather and availability of installers, Ryan arranged for his crew to come to our house and tarp the area that was leaking. They did that less than 18 hours after we signed the contract to buy! He also made sure we knew we could contact him with any questions. When time came for the installation to begin everything went according to plan and was very timely. The installers were extremely hard working, respectful of our home and kind to us. We have a particularly bizarre roof and it posed challenges that did not get the best of the installers. They communicated small concerns and collaborated on the solutions with us. After installation we had a few small requests (1 piece of flashing came off and there was a small section of drip edge that got missed) but I called the office and within 2 hours, three very nice guys showed up to inspect, went to get materials and we’re back fixing the two areas. It was EXTREMELY quick service. We do not live in a perfect world, and sometimes a project has a few odds and ends to shore up, but they responded lightning quick - that is really all you can ask for! We are very happy with our entire experience with Gutters and Roof Solutions NW from Ryan, to the installers, to Francisco the foreman, to the gentleman who helped me on the phone today and the guys that came back out make some tweaks. THANK YOU GUYS FOR EVERYTHING!!!"

Apr 8, 2022

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"The entire team was helpful and courteous. We had a major gutter problem, and Gutter & Roof Solutions had it fixed (actually new install) in Less than one week! After a problem with the terms of a financing contract (not G&Rs fault) Fran in office was very accommodating. We spent a fair amount of time researching. Our rep. Neil, was patient and answered all our questions. We replaced it entire gutters after being very disappointed with recent ones by a major gutter helmet type company that did not perform as expected. Valor gaurds are far better, and highly recommend Gutter & Roof Solutions NW!"

Apr 6, 2022

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"The crew worked very hard and professionally. It took 4 full days to complete the job, and they made sure it was finished extremely well. I was very worried about the job initially, because of how a previous company messed up the job horribly. This company calmed me down and proved they knew what they were doing and were very competent. Francisco at the home office was also very helpful, informative and reassuring. I highly recommend Gutter & Roof Solutions to everyone."

Mar 8, 2022

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"They were quick and did an amazing job. I’m definitely roof flexing on my little neighborhood. Thank you to everyone."

Feb 11, 2022

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"We had a great experience with this company when redoing our roof. They were very communicative throughout the entire process and patient as we worked through the project with the two other townhome owners. Would recommend to a friend."

Jan 13, 2022

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"Zero stars! My experience was terrible from the start. The salesman pressured me into signing a contract and I did because he promised a due date, but they didn't meet the deadline. Because they were late, I missed out on a $2,500 match from a 3rd party. The owner said they would offer a reduced price to make up for dropping the ball, but when the company called to schedule, the project manager refused to honor the deduction. He kept insisting that I was adding up the totals incorrectly. He was condescending and refused to listen to me or even check into the promised deduction. Avoid these liars and scammers! Regardless of whether or not you have a record of visiting my location, Ryan did show up on September 25th 2021 and made promises he couldn’t keep. Johnny was extremely rude via text and I have the messages to prove it. The owner did attempt to rectify the situation at one point, but his ineffective staff and lack of communication regarding the special circumstances is what led to the delays and ultimately cancellation of contract. It was your company that put me through this."

Dec 23, 2021

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"Just met with Ryan T. from Gutter & Roof Solutions NW to discuss my roofing options after discovering a leak, and was impressed with how professional and transparent the whole process was. Ryan was able to give a detailed breakdown of the supplies, process, and different options that I could understand with no background in roofing. It definitely did not feel like sales, though technically that was the reason for the visit, his demeanor and approach made the experience devoid of the pressure usually associated with sales. If the rest of the job is anything like my interactions with Ryan, I have no problem recommending this company!"

Dec 12, 2021

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"Very professional communication throughout the process. Excellent work done within promised time-frame. They even came back after some rain to inspect and found out we needed another downspout which they did at no additional cost. Hi ogle recommend for honest work and honest price."

Dec 5, 2021

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"I am happy with the service they provided. I called for a quote to replace my gutters and roof, and they sent someone within days. They were prompt, professional, and reasonably priced. Plus, they helped with financing! I would highly recommend them to anyone! They went the extra mile, and they removed a Paper wasp nest too high for me to get with my ladder. Overall a great company!"

Nov 30, 2021

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"Peter came out and educated me on all the options of gutter systems for my home. His crew also did a great job of installing beautiful gutters and downspouts which have served me well. Very pleased with the results and would use this company again!"

Oct 26, 2021

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"We just had our estimation done, and Landon was our estimator, he was very personable and friendly. He frequently would pause and ask if we had any questions, and in the event that we had questions, he always had the answer, and was very clear. He helped us understand the issues with our roof (very overdue for a replacement, leaks and mold) and aided in making sure we were getting the correct roof for us. We appreciated his thoroughness. We haven't had the roof replaced yet so I cannot comment on that aspect of this company. But Landon as an estimator was A+. Highly recommended."

Oct 26, 2021

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"We had Landon come out and give us our free estimation on 25-October-2021. He was professional and friendly and it was obvious that he knew what he was talking about. Highly recommended."

Oct 25, 2021

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"This company owns over $50,000 of roofing work we did for them with our own roofing crews. 95% of their work is sub contracted and we are taking them to court plus we are putting liens on the properties we work on. New customer be aware of who is doing the work make sure it’s not a third party roofing company or else you may get a lien too. And if y’all reply with a non sense comment, we will edit the post and exposed all the property addresses of the multiple jobs we did."

Sep 28, 2021

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"Had Gutter & Roof Solutions NW replace our 30 year old roof that was leaking. They also replaced our vent boots and skylights. Sales team is quick to respond and easy to work with on a quote. Had some minor delays due to supply deliveries, but they were able to move us up on the schedule and get us done early. Finished roof looks great, and has that nice 'wood shake' like appearance from the GAF products."

Sep 7, 2021

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"We needed to replace the roof on our patio. Although it was a small project, they treated us as though it was their most important project. I was impressed with their continued communication from scheduling the appointment for an estimate to keeping us informed of the shipment of materials to scheduling the installation. It was not cheap, but Keenan, a delightful young man, gave an itemized estimate for the high-quality materials and workmanship. And Giovani was especially thorough in following up to make sure we were satisfied with their product and service. It looks great, and we are enjoying our time outside on the patio."

Jul 19, 2021

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"I had three GAF roof contractors quote our roof replacement, Gutter Soutions Northwest was priced very competitively and we awarded them the project. They scheduled the job, they showed up and did the job, and their scheduler communicated with me along the way. We were very satisfied with the final project and the crew that came out were amazing professionals."

Jul 9, 2021

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"The team worked really hard in hot weather. The roof looks great after all their efforts and the cleanup was first class. thanks for a job well done."

Apr 6, 2021

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"I have the pleasure of working for this family owned and operated company. They are definitely "Masters" of their craft and I'm proud to be apart of it!"

Mar 30, 2021

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"Reputable company with good workmanship and a good warranty. They were middle of the road in the estimates I got which is what I tend to look for. Very satisfied with appearance of the roof."

Feb 9, 2021

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"Was wonderful to work with. Was on time and very knowledgable in his craft. answered all my questions and showed me each step through photos he took from cleaning the gutters to final installation. Highly recommend."

Feb 2, 2021

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"The roofers did a fantastic job. Very professional, hard workers. They were 2 men down and still completed my roof in 2 days. This includes adding new plywood to my entire roof. Clean up was done and they left no trace. By the time the dumpster that held old shingles was gone you could not even tell there had been any work done expect for the brand new roof. I would recommend this company in the future..."

Jan 20, 2021

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"The salesman that presented the installation was very friendly and helpful and I did not feel pressured any any way. The person that called setting up the date and time of the installation was also very cordial. The person doing the installation arrived at the scheduled time and did a wonderful job that looks fantastic upon completion. After completing the installation he cleaned the area leaving no evidence of his even having been here. Thank you very much."

Jan 14, 2021

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"I interviewed at least 10 companies before choosing this company. I chose them to install a 50 year roof due to the quality of their product, the friendly yet professional salesman, and the price quote. They also offered a 12 month no interest financing option. The crew arrived on time and powered through daily until the job was completed. The site foreman explained what would transpire daily and politely answered all of my questions. The offsite manager also kept in touch with me and returned my calls quickly. They were respectful, professional and we now have a beautiful new high quality roof. The day after completion we experienced high 60 mph gust winds and the roof passed the test."

Jan 12, 2021

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"The workers who came to my home were very kind and professional. They explained their procedure and made sure to remove, from my yard, all old gutter materials.They walked with me as I made the final inspection.They even made an initial apology for not doing the work until the new year had started, even though I signed up for new gutter installation the latter part of November. There was a change in management which explains the delay. They gave me an honest response to my inquiry. Thank you."

Jan 4, 2021

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"I had them install gutter guards, and they did a very poor job of a gutter tune up by not fixing the leaks, blew rubbish all over the house instead of cleaning it first, very poor workmanship. The job was poorly done and not happy with results. I kept leaving messages for them to come back and fix these issues, but no response. But they were fast taking my money. Very poor communication and I would not recommend this company. I am still waiting on a response back to fix the issues of leaking gutters and some of the area the guard guards cover doesn't cover the entire gutter."

Dec 5, 2020

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"We had a seamless experience with Gutter and Roof Solutions NW from the sales pitch through installation. Very professional and we didn’t feel pressured. I did a lot of research on the best gutter solution for our situation (pine needles constantly falling) and Valor looked to be the best fit. So far we are really happy with the results! Special shout out to the scheduling team for being able to pull in the installation a few weeks after initially scheduling further out than we had been quoted. Highly recommend all around!"

Nov 11, 2020

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"They did an awesome job and completed it in one day! Friendly workers and very professional. I would highly recommend."

Oct 30, 2020

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"We had new gutter guards installed on our roof by Gutter & Roof Solutions NW. Everything about the process was very smooth. First we worked with the sales rep Justin who presented their product and showed us our options. He was very professional--informative but not overly pushy. After we made the decision we were contacted by Douglas who kept us informed on when the job would be scheduled. He was very helpful. The installer Augustine did a terrific job and also took the time to show us specific items related to our installation. Overall this was a very positive experience and the price was very reasonable. We give them a strong recommendation."

Oct 8, 2020

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"The team tuned up all the gutters and put on gutter guards. They were professional, quick and actually arrived early to get the job done. Everything looks fabulous and so far is working like a dream!"

Aug 23, 2020

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"After doing a ton of research about the best quality and performance micro mesh gutter guards. I found that the Valor gutter guard micro mesh system performed in the top 3 to protect against pine needles and the volume of water flowing into my gutters that Washington state has to offer. Gutter Solutions NW is the local dealer in my area. Their front line price was a little steep in the beginning, but after gathering competitive product bids. I was able to negotiate a fair price for a quality product with the salesman. They did an excellent job on install, on time, professional, answered any questions, walked me through the final project. I would recommend checking these folks out when your looking for a great gutter guard system."

Dec 21, 2021

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"Friendly and Competent"

Sep 18, 2021

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Aug 18, 2021

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"Respectful"

Jul 23, 2021

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Jul 16, 2021

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"Customer asked us not to share his/her review."

Jul 3, 2021

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"Customer asked us not to share his/her review."

Jun 23, 2021

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Mar 30, 2021

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"Communication versus close out"

Jan 11, 2021

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"EXCELLENT"

Nov 7, 2020

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Jun 23, 2020

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"THEY DID EXCELLENT JOB VERY PROFESSIONAL"

Jun 9, 2020

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"Customer asked us not to share his/her review."

Jan 13, 2020

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"THE SALESPERSON WAS EXCELLENT."

Dec 17, 2019

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"CLEARLY THE CONFIDENT CHOICE"

Dec 13, 2019

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"ESTIMATE FINANCES CLEAN-UP"

Aug 8, 2019

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Apr 8, 2019

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"EASY AND PROMT SCHEDULE"

Mar 19, 2019

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"LACK OF INTEGRITY, UNPROFESSIONAL, LACK OF INSTALL KNOWLEDGE ON ORDERED MATERIALS"

Feb 22, 2019

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"Professional and knowledgeable staff pleased %26%23128516%3B"

Nov 16, 2018

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"NEW GUTTERS SOLUTIONS ARE SO"

Aug 17, 2018

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Aug 3, 2018

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"Confused process"

Jul 20, 2018

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"Customer asked us not to share his/her review."

Mar 30, 2018

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"CONTRACTOR CONTRACTED"

Feb 2, 2018

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"Customer asked us not to share his/her review."

Oct 20, 2017

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"The people that installed did not take care to keep water from going into the house during a bad rain storm damaged drywall and insulation to the tune of $6000 and the roofer decided he would not help pay for any of it terribly disappointed."

Sep 15, 2017

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"EFFICIENT, HARD-WORKING CREW!"

Aug 17, 2017

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"Customer asked us not to share his/her review."

Aug 16, 2017

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"Customer asked us not to share his/her review."

Aug 4, 2017

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"Customer asked us not to share his/her review."

Jun 29, 2017

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"B-Team"

Jun 24, 2017

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"VERY HAPPY"

Jun 23, 2017

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Jun 21, 2017

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"ED WAS A GREAT HELP"

Apr 28, 2017

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"CAPABLE, BUT DISAPPOINTING"

Apr 21, 2017

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"Knowledgeable Contractor that explain roofing facts well."

Apr 19, 2017

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"Customer asked us not to share his/her review."

Apr 7, 2017

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"PROFESSIONAL KNOWLEDGEABLE CONTRACTOR"

Mar 16, 2017

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"Very poor contractor."

Feb 15, 2017

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"Great crew."

Feb 2, 2017

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"VERY PROFESSIONAL EVENT"

Dec 15, 2016

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Aug 8, 2016

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"POOR MANAGEMENT-EXCELLENT WORK CREW"

May 2, 2016

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"COMPLAINT ADDRESSED"

Apr 12, 2016

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Jul 15, 2015

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"Customer asked us not to share his/her review."

Feb 20, 2015

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"Customer asked us not to share his/her review."

Sep 6, 2013

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"Customer asked us not to share his/her review."

May 30, 2013

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"no comment"

May 23, 2013

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"do a decent job."