All American Exterior Solutions
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All American Exterior Solutions

All American Exterior Solutions
150 Oakwood Rd, Lake Zurich IL, 60047 USA
CALL US

Overview

About Us

This commercial contractor is a GAF Factory-Certified Contractor.GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best guarantees and warranties.

At-A-Glance
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.2 (32)

Google Reviews

Contractor reviews from customers on Google

  • "I don’t like writing unfavorable reviews because I’d rather take the issues up with the business directly. We did do that, but some things were not resolved in a satisfactory way. Now, at 8 months old, my new roof has a staining issue, so I reached out to them looking for assistance with this problem, but all they could suggest was to look on Google for a solution. There were SO many issues with this company, many stemming from poor communication, which I won’t bother listing them all, but I’ll put some key things here. They replaced our roof and gutters starting in July of 2021. The roof was done in a few days, but I had to basically argue with the project manager (James A.) for weeks about putting the diverters back on the roof (they put one back, but not the other), even though he said when they were taken off that they would fabricate new ones and put them back. When it came time to do so, J.A. tried to tell me they were not needed. Poor communication and unprofessional interaction between project manager and roofing crew led to us basically not trusting they were doing a quality job on the roof itself. They did a serious amount of damage to our landscaping (broken branches, smashed plants and shrubs), they put such a bad dent in our heat pump cover it had to be replaced (they did pay for the cover but no damaged landscaping). The gutters were off the house for weeks (during multiple significant rainstorms, allowing water to pool next to the house) because their carpenter took his sweet time with the soffit and fascia repair, and even though my painter said he could paint the trim after the gutters were up, they didn’t want to install them until the painting was finished which caused additional unnecessary delay to schedule my painter. When the gutters were finished, the first rainstorm showed the installation was problematic with overflow gushing out of the gutters like geysers and streaming down the brick on either side of my dining room window. They had to come back and make some modifications due to multiple problems, which they did charge additional for. One modification involved adding and then extending two downspouts away from the back of the house, which they stupidly placed in front of basement level casement windows, prohibiting them from opening. Now, at 8 months old, my charcoal gray roof has bright silver stains forming underneath the lead pipes they replaced. So I reached out to ask them what could be done about it and was told there are products out there, do a Google search. They also had to come back and re-do the gable returns with new shingles because they weren’t finished correctly and also the flashing because someone decided they should use pink caulk with dark bronze flashing to match my beige house. The flashing was fine; the pink caulk not so much. Overall, very dissatisfied with our experience even though we attempted multiple times to discuss these issues with various company personnel all the way up to an owner who verbally promised to come out and look over the job and then never did. I would suggest avoiding them, I cannot recommend their services."

    - M.W, Apr 13, 2022

  • "We replaced our large bay window in the front of the house. All American did a great job. The installers were clean, professional and friendly. The window looks great!"

    - R.S, Nov 11, 2021

  • "They were very professional and helpful and provided useful information I could use to save money going forward. I would definitley definitely consider them for future projects."

    - G.J, Oct 27, 2021

See All Google
4.2 (32)

Google Reviews

Contractor reviews from customers on Google

  • "I don’t like writing unfavorable reviews because I’d rather take the issues up with the business directly. We did do that, but some things were not resolved in a satisfactory way. Now, at 8 months old, my new roof has a staining issue, so I reached out to them looking for assistance with this problem, but all they could suggest was to look on Google for a solution. There were SO many issues with this company, many stemming from poor communication, which I won’t bother listing them all, but I’ll put some key things here. They replaced our roof and gutters starting in July of 2021. The roof was done in a few days, but I had to basically argue with the project manager (James A.) for weeks about putting the diverters back on the roof (they put one back, but not the other), even though he said when they were taken off that they would fabricate new ones and put them back. When it came time to do so, J.A. tried to tell me they were not needed. Poor communication and unprofessional interaction between project manager and roofing crew led to us basically not trusting they were doing a quality job on the roof itself. They did a serious amount of damage to our landscaping (broken branches, smashed plants and shrubs), they put such a bad dent in our heat pump cover it had to be replaced (they did pay for the cover but no damaged landscaping). The gutters were off the house for weeks (during multiple significant rainstorms, allowing water to pool next to the house) because their carpenter took his sweet time with the soffit and fascia repair, and even though my painter said he could paint the trim after the gutters were up, they didn’t want to install them until the painting was finished which caused additional unnecessary delay to schedule my painter. When the gutters were finished, the first rainstorm showed the installation was problematic with overflow gushing out of the gutters like geysers and streaming down the brick on either side of my dining room window. They had to come back and make some modifications due to multiple problems, which they did charge additional for. One modification involved adding and then extending two downspouts away from the back of the house, which they stupidly placed in front of basement level casement windows, prohibiting them from opening. Now, at 8 months old, my charcoal gray roof has bright silver stains forming underneath the lead pipes they replaced. So I reached out to ask them what could be done about it and was told there are products out there, do a Google search. They also had to come back and re-do the gable returns with new shingles because they weren’t finished correctly and also the flashing because someone decided they should use pink caulk with dark bronze flashing to match my beige house. The flashing was fine; the pink caulk not so much. Overall, very dissatisfied with our experience even though we attempted multiple times to discuss these issues with various company personnel all the way up to an owner who verbally promised to come out and look over the job and then never did. I would suggest avoiding them, I cannot recommend their services."

    - M.W.

  • "We replaced our large bay window in the front of the house. All American did a great job. The installers were clean, professional and friendly. The window looks great!"

    - R.S.

  • "They were very professional and helpful and provided useful information I could use to save money going forward. I would definitley definitely consider them for future projects."

    - G.J.

  • "After work, the company did not pay the entire amount due"

    - R.Z.

  • "All American replaced our windows with Pella and did a terrific job, We love the new windows and they look amazing. Foreman was a very nice guy who was helpful throughout the process."

    - B.A.

  • "I don't normally write reviews, but wanted to put in a good word for this company. We had a large deck sliding door installed by American Exterior Solutions. They were responsive and came at the time they said they would come. We were looking for a wood door to replace the one we had, and the price was reasonable (less than a vinyl door). They didn't try to upsell us at all, and the price stated in the contract was the price we paid. The workers who installed it were professional and completed the work in a timely manner."

    - A.S.

  • "AAES properly vented our bathroom through the roof. Estimate, scheduling, and job completion was done in a week. The company is responsive and gave us a fair price for the work that needed to be done. We will not hesitate using this company again in the future."

    - S.M.

  • "Many thanks to your installer James as well as your office staff! Getting our skylights installed was a very seamless process from my initial phone call to measuring and installation. Great customer service and fair pricing. James went above and beyond."

    - J.E.

  • "I had a great experience with them. They redid insulation , new roof and gutters. They were timely , professional and communicated well each step of the way! All the employees I spoke with were easy to work with and had great customer service. I would highly recommend!"

    - J.W.

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