Abby Windows & Exteriors

Abby Windows & Exteriors

Abby Windows & Exteriors
14680 W Greenfield Ave, Brookfield WI, 53005 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
1/27/2022
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.6 (230)

Google Reviews

Contractor reviews from customers on Google

  • "After signing the contract and paying in full for replacement of most of the windows on our house on Thanksgiving-eve 2020 (nearly 20 months ago), our project has still not been completed. There was an incredible lack of communication, turnover of key staff without communicating to us, and delays/rescheduling beyond belief. When initial installation began September 2021 (10 months after contract signed and paid), the crew did not finish the job and was called away to work on another job. Additionally, there were several damaged windows, screens and wrong color caulk used. I received not one call, email or text message for several days letting me know how/when to expect job to be finished. It was only after me contacting them several times that I heard from someone. While some of the repairs and install were completed a few weeks later, the job/repairs were not finished. Again, after several calls/emails on my part, they stated they needed to re-order some of the damaged windows, caulk and screens. That was October 2021. What was supposed to be the final installation/repairs did not occur until April 26, 2022.Between October 2021 and April 2022 there was another turnover of staff that was not communicated to us. I repeatedly called and left messages and emailed the person who was supposedly in charge of my account with not one response. It took until March to receive a call providing status of my project from someone else. When they came to do the final installation on April 26, they did not have all of the replacement windows, screens and caulk they needed to complete the project. They said they would put a rush on it and get back to me shortly. I repeatedly called my new contact person, leaving messages without any response. I have subsequently learned that that person is no longer with Abby. A staff person then told me they would have the project manager call me – that was mid-June and I have still not heard from that person. Abby’s catchphrase is “If someone asks you if you know a guy in the business, you say, “No, but I know a girl!”" Well, “I still do not know a girl in the business.” At least eight times over the past 20 months I tried to contact Abby directly, but was steered to someone else every time. Even with all of the problems I have experienced, I have not heard a peep from Abby herself. Therefore, I can honestly say I still do not know a girl in the business. Based on our experience I would not recommend Abby for any home project."

    - D.H, Sep 7, 2022

  • "Estimate was sort of rushed, but he was new. Communication in between with ordering, payment and scheduling was fantastic. Installation was done efficiently and quicker than estimated by friendly kind installers. I would have given the entire experience a full 5 stars but I haven’t ever done a window installation home project so I have no idea how to measure such a rating. I also prefer Abby Windows radio advertisements over any of their competitors."

    - M.L, Aug 25, 2022

  • "Horrible owner and company. We had a roof installed. Our salesperson was great. Very knowledgeable and professional so we decided to go with Abby even though they we several thousand dollars more than our other estimates. During installation our salesperson was there and it went well. We wanted to order windows through Abby but when we called the salesperson, he said he quit. He stated there was a wage dispute. Turns out Abby kept all his commissions after he left. We were furious. Who would do this to a single father? Turns out he’s not the only one. Abby has an open investigation against her by the WI Dept of Labor for the same reasons. Horrible owner. PAY YOUR EMPLOYEES EVEN IF THEY QUIT!!! Stay away from this company. They are the new Window Select."

    - L.A, Aug 12, 2022

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