Hometown Roofing and Restoration

Hometown Roofing and Restoration

Hometown Roofing and Restoration
1252-2 N Main St, Boerne TX, 78006 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
9/23/2021
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.9 (55)

Google Reviews

Contractor reviews from customers on Google

  • "Taylor was outstanding as the PM for Hometown Roofing and Restoration. He was very responsive and took extra care to continuously communicate and ensure the job was done correctly. Whenever there were issues, I knew that Taylor would make sure they were corrected and that the job would be done correctly. He also helped us upgrade the color and pick a shingle color that really helped the curb appeal of our home."

    - J, Nov 14, 2023

  • "I am not saying to avoid them, but use my experience to decide if they are the company for you. Great first impression, however several mishaps left me frustrated and regretting my decision. If you have solar, beware. The sales rep recommended someone to remove/reinstall the panels and that person quoted me over twice as much as companies I searched out on my own. The roofing sales reps solution was just to ask my insurance company for more supplemental money as opposed to addressing the root issue of his “recommendation” trying to take advantage of me and my insurance claim. Dealt with the roofing company’s manager who quoted someone reasonable and I went with his recommendation to make the process easier but that was a mistake. When the panels were reinstalled, they messed up the reinstall to the point that the company who fixed the panels had to turn the system off because it was a fire hazard and then eventually do a complete remove and reinstall all over again. Additionally, I had four leftover packs of shingles that the roofing crew left behind. The manager was in my neighborhood several days later and took them from my driveway without asking/informing me. I questioned the manager when my wife shared the camera footage with me and his response was they should have taken them when my shingle install had been completed. My question is, I paid for those, if they are taking them, should I not get a credit for them? The manager did say he’d bring me a pack to which he never did. As for the quality of the install, I guess time will tell. You have a lot of options and many roofers do a great job, so if you’re still reading this, I ask that you do your research, and not choose a roofer that will just do a good job but will also treat you with respect. Best of luck in your roof repairs. *** UPDATE *** 11/11/2023 - the owner replied to my review. Unfortunately it’s inaccurate. He is claiming their solar panel removal/quote was based on the insurance provider’s information, but the gentleman who came out to quote me for this service quoted me for 16 panels, so the owner is misleading in his response. What he is failing to recognize is that the company who quoted the solar panel work saw my insurance quote so they added on all these fees/parts to add up to what the insurance money that was allotted for. What he is also failing to mention is that he himself told me their submit a refund for unused material which they never did. The confusion is on the company, not the homeowner and is choosing to mislead the few people that will read this google review. 11/01/2023 - I received an email a few days ago from the owner who tried to explain to me that the quote for my panels was because the quote was essentially a double charge as they quoted for twice the amount of panels. I am not sure if he was being untruthful on purpose or if his team gave him the wrong info, but he is incorrect and the quote was clearly an overcharge on purpose and not an oversight. He also tried to tell me that the packs of shingles were theirsl because they credit product not used which again is not the case because my insurance company or I have yet to receive any credit. I did express I would be filing a theft of property unless they resolved the issue to which I did not receive a reply after I expressed I would not be updating my review. Final conclusion, do not recommend."

    - C.R, Nov 11, 2023

  • "I am not saying to avoid them, but use my experience to decide if they are the company for you. Great first impression, however several mishaps left me frustrated and regretting my decision. If you have solar, beware. The sales rep recommended someone to remove/reinstall the panels and that person quoted me over twice as much as companies I searched out on my own. The roofing sales reps solution was just to ask my insurance company for more supplemental money as opposed to addressing the root issue of his “recommendation” trying to take advantage of me and my insurance claim. Dealt with the roofing company’s manager who quoted someone reasonable and I went with his recommendation to make the process easier but that was a mistake. When the panels were reinstalled, they messed up the reinstall to the point that the company who fixed the panels had to turn the system off because it was a fire hazard and then eventually do a complete remove and reinstall all over again. Additionally, I had four leftover packs of shingles that the roofing crew left behind. The manager was in my neighborhood several days later and took them from my driveway without asking/informing me. I questioned the manager when my wife shared the camera footage with me and his response was they should have taken them when my shingle install had been completed. My question is, I paid for those, if they are taking them, should I not get a credit for them? The manager did say he’d bring me a pack to which he never did. As for the quality of the install, I guess time will tell. You have a lot of options and many roofers do a great job, so if you’re still reading this, I ask that you do your research, and not choose a roofer that will just do a good job but will also treat you with respect. Best of luck in your roof repairs. *** UPDATE *** 11/01/2023 - I received an email a few days ago from the owner who tried to explain to me that the quote for my panels was because the quote was essentially a double charge as they quoted for twice the amount of panels. I am not sure if he was being untruthful on purpose or if his team gave him the wrong info, but he is incorrect and the quote was clearly an overcharge on purpose and not an oversight. He also tried to tell me that the packs of shingles were theirsl because they credit product not used which again is not the case because my insurance company or I have yet to receive any credit. I did express I would be filing a theft of property unless they resolved the issue to which I did not receive a reply after I expressed I would not be updating my review. Final conclusion, do not recommend."

    - C.R, Nov 1, 2023

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