Universal Roofing Group

Universal Roofing Group

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Universal Roofing Group
5655 Carder Rd, Orlando FL, 32810 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
6/11/2012
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.4 (335)

Google Reviews

Contractor reviews from customers on Google

  • "I contacted to have universal roofing replace my roof 6 years ago. They completed the work for insurance repair. Work was done and I was happy. Fast forward to present day, I removing Christmas lights and walk around to the rear of my roof. I see vents that universal roofing installed now deteriorated. I can see the wood below the vents. 2 locations to be exact. I contacted universal roofing on 12/30/2021. I heard nothing. I contacted them again on 1/4/2022… left a message. Still no reply. Contacted again 1/5/2022… spoke with someone who transferred me to Jackie, the person who handles warranty. Left a message with Jackie. Called multiple times since then and have not spoken with anyone from universal roofing. I guess they warrant the roof for 25 years if you can actually get a hold of the company. I am now forced to use another company to get the work completed. Sadly I liked universal roofing but now that I have an issue, they don’t return phone calls. I do not recommend using this company. Call another roofer, someone who will actually stand by their work or at least return a call."

    - J, Jan 14, 2022

  • "From Erin the Sales Rep explaining the timeline to everything that would be included in this new roof installation, to the crew picking up every nail on the property, this was an extraordinary experience. Ron, the site supervisor kept us apprised of the job. When it was determined that a our previous roofer, 17 years ago, took unfortunate shortcuts requiring over 200 sq.ft of new plywood to be installed, Ron, kept us informed of the cost which unfortunately was going to run more than the original estimate. The inspections happened as, scheduled, the removal of the dumpster was done upon completion, the care that was given to our tender plants was very much appreciated. You will not be disappointed in the customer service, the quality of work and the responsiveness to questions or concerns!"

    - C.B, Jan 7, 2022

  • "Project Manager Tony was Very respectful And answer all my questions. His helper David was a big help as well they were a power team. The crew Roberto was efficient And everything was done correctly. I wrote a review before But it never got posted According to my family Just wanted everyone to know that universal Roofing Help me in every way."

    - D.S, Jan 7, 2022

See All Google
4.4 (335)

Google Reviews

Contractor reviews from customers on Google

  • "I contacted to have universal roofing replace my roof 6 years ago. They completed the work for insurance repair. Work was done and I was happy. Fast forward to present day, I removing Christmas lights and walk around to the rear of my roof. I see vents that universal roofing installed now deteriorated. I can see the wood below the vents. 2 locations to be exact. I contacted universal roofing on 12/30/2021. I heard nothing. I contacted them again on 1/4/2022… left a message. Still no reply. Contacted again 1/5/2022… spoke with someone who transferred me to Jackie, the person who handles warranty. Left a message with Jackie. Called multiple times since then and have not spoken with anyone from universal roofing. I guess they warrant the roof for 25 years if you can actually get a hold of the company. I am now forced to use another company to get the work completed. Sadly I liked universal roofing but now that I have an issue, they don’t return phone calls. I do not recommend using this company. Call another roofer, someone who will actually stand by their work or at least return a call."

    - J

  • "From Erin the Sales Rep explaining the timeline to everything that would be included in this new roof installation, to the crew picking up every nail on the property, this was an extraordinary experience. Ron, the site supervisor kept us apprised of the job. When it was determined that a our previous roofer, 17 years ago, took unfortunate shortcuts requiring over 200 sq.ft of new plywood to be installed, Ron, kept us informed of the cost which unfortunately was going to run more than the original estimate. The inspections happened as, scheduled, the removal of the dumpster was done upon completion, the care that was given to our tender plants was very much appreciated. You will not be disappointed in the customer service, the quality of work and the responsiveness to questions or concerns!"

    - C.B.

  • "Project Manager Tony was Very respectful And answer all my questions. His helper David was a big help as well they were a power team. The crew Roberto was efficient And everything was done correctly. I wrote a review before But it never got posted According to my family Just wanted everyone to know that universal Roofing Help me in every way."

    - D.S.

  • "After discussion with three other roofing companies, Brittany did a really good job presenting her company’s products and services. Just her presentation alone convinced me her team will be the right people for my roofing project. Tony did an awesome job managing the project. He kept me updated on everything single detail for the duration of the project. He conducted himself in a professional manner. What stood out today was the five gentlemen working on the roof. I was amazed that the that these gentlemen completed the project in about 12 hours. They started around 7:30 and we’re done before 5pm. I’m very pleased how my roof turned out. I definitely recommend this company and this team."

    - R.C.

  • "Mike and Tony are a power team! My crew was on the roof at 7 a m.! Universal had communicated with me the day before about expectations, dump trailers and parking, and the crew was extremely respectful about foundation plantings and nail retrieval. The color of the roof was better than I had hoped and the repairs to this 55 year old, 1x12 board roof was spectacular. Pictures were taken before and after, and Tony and Mike were on the roof multiple times throughout the project, and after the crew left. My new roof was done by 5 p.m., dump trailer was gone the next morning. Quality and professional. Thank you Tony and Mike!"

    - S.L.

  • "Tony was our Project Manager and the crew he managed along with Edgar the Crew Chief - they were ALL awesome! They were VERY efficient...I have a large and intricate roof, but they got the entire project 95% complete in ONE Day! And, everything looks great with Zero Inspector issues! I am Very Happy with the entire Universal Roofing experience and will definitely refer my friends. Thanks URC!"

    - B.L.

  • "Everything was done very professionally. Staff were friendly, informative, and professional as well. I definitely recommend their services! The project Manager Tony especially was very professional and very friendly and kept me well informed throughout the process. 10/10."

    - C.S.

  • "I got estimates from 2 other companies for review. Based on the detail review and professionalism of Corey the estimator I chose Universal. Tony was the project manager and he did and an awesome job communicating and staying in contact with me. Roberto was the team leader and he was efficient and detailed in his approach to doing the roofing work. His team was great and they did a great job of cleanup at the end. As for the office staff Becky did a great job adjusting to my desire for a start schedule."

    - J.T.

  • "Tony Contreras ensured the job was done correctly and thoroughly. He was offering timely updates as to issues that arose as well as solutions to choose from. The crew assigned to my home were beyond a doubt the hardest working, professional and clearly knowledgeable. Immaculate clean up."

    - D.A.

  • "In the past 25 years I have had 3 roofs installed for various reasons. Universal roofing by far provided the best experience. The roof was installed over a period of two days and my property was treated with the utmost respect. At the completion of the job (and each night) my yard was returned to a pristine state before the workers left. Clay, the project manager, communicated with me throughout the project about what was happening, what had happened, and what was going to happen. I couldn't have had better communication. The roof is finished, it looks great, it was done on time and professionally. What more could I ask for? I would definitely use Universal Roof again."

    - D.M.

  • "This company hires the most amazing staff.Erin Barrett, the sales rep who inspected my roof was very professional and knowledgeable. She pointed out everything that was wrong with the roof. She followed through and came out to help when the insurance adjuster came. Julio Santiago, the project manager is the best in the field. He kept us informed from the day before the project telling us how the project would be handled, to the end. He constantly kept us in the loop on the condition of the roof that the crew found as they removed the shingles. The crew was very professional and hard working. They came early and stayed late in order to complete the project on time. They cleaned up impeccably. I highly recommend this company."

    - S.R.

  • "The Project Manager, Thomas went above and beyond to make sure we understood what was being done and how it impacts us. He answered every question and explained everything in great detail. It is obvious he loves his job and enjoys working with their customers! I can't imagine using any other roofing company and I would not want a different Project Manager. Thomas draws you in and treats you like you are part of the family."

    - E.H.

  • "Justin (our salesman) and Thomas (project manager) were absolutely GREAT to deal with. Justin presented us with our options and pricing and went over (in fine detail) what all would be done. He was very helpful in picking the right roof for us, and was very responsive when we had questions. We went with Universal (we had gotten several other estimates and Universal was not the least expensive) because of Justin and his genuineness.Once contract was signed and Thomas was assigned to be our PM, Thomas reached out to me and we agreed on a schedule that would work for us. Thomas was absolutely professional and communicated thoroughly! We had a few areas of rotted wood (that we already knew about... not attempted upsells) that needed to be addressed and he sent me photos and estimates for additional repairs in a very timely manner as to not prolong the job beyond the anticipated completion date! We are absolutely pleased with the finished product and truly appreciate all that they did! The crew that came out did a great job, cleaned up when they were done. Other than the new roof on the house, you would have not known they were there. I HIGHLY recommend Universal because of Justin , Thomas and crew and the way they took care of our roofing needs! This was not an insurance job, we paid out of pocket. So, if you are reading this review, please do NOT doubt it’s sincerity. I have not been compensated by Universal Roofing and Contracting for this review! Thank you again gentlemen! -Ron Shillings"

    - R.S.

  • "Universal Roofing just replaced my roof, and the experience could not have been better. They have to be THE best roofing company out there because they are one of the best companies I've ever worked with period! They have the end to end process down to a very efficient science, and every person I dealt with was very helpful and friendly. The sales rep Cory started the process with an initial inspection and walked me through every single step. He acted with great honesty and integrity as he explained all of my options. Jessica and Crystal led me through the contracting and scheduling processes when the time came, and again I was met with very friendly and professional service. There were zero delays or waiting for callbacks. Leading up to and on the day of the project the project manager Thomas was absolutely stellar. Not exaggerating at all, the guy was the best. He acted proactively in every situation by communicating every step of the way and guiding me through the installation and some repairs. And the workers were complete pros. They were high respectful of my property and cleaned up everything. Two of the workers even bragged about how much they liked working at this company. Even the 'paperwork' was simple because everything was electronic. This is the first time I've ever replaced a roof, and I know there are a lot of companies out there. But I simply could not imagine a better experience; there is nothing I would do differently, not even one recommendation for improvement. This was a big ticket item with a lot at stake, and Universal really came through for me and my family."

    - M.K.

  • "We had fantastic service by Universal. They continuously updated us about every step of the process and informed us what to expect next. They even started and finished earlier than scheduled. All crew members were professional and polite, especially Julio Santiago. He was so helpful from demo day all the way to picking up final payment."

    - M.D.

  • "Universal did a great job on our recent roof replacement at the beach. They made some good recommendations on how to make the roof replacement better as it transitioned from a pitch to a flat roof. Daniel kept us posted as he worked with the permitting process and Karson did a great job managing the actual replacement. Very professional and fast install."

    - M.M.

  • "Mike from Universal came out and did a free roof inspection. He said my main roof looked fine. I told him about a leak issue with my porch addition and he used some extra flashing I had on hand from a previous repair to do a repair job on that for free during my estimate time! I was so grateful and would recommend him highly. I forgot there were good people like that left in the world!"

    - J.S.

  • "Talk about GREAT service! We had an issue with a water leak. I reached out for a service call and spoke with Michael, he was out at my home in a few days. He took pictures and reviewed in detail what he thought was wrong and said he would document and send over in email that afternoon. He did just as he said and I got the email the same day so I could go back to the builder as the home is only three years old. Michael recommended a water leak test and scheduled it for today. Damian and Brent came out and were very detailed. They went into the attic after having to cut a hole in our ceiling given the access constraints and were able to diagnose the issue. In the end the issue had NOTHING to do with the roof and is a window seal problem. While up on the roof he saw a loose shingle and repaired it along with adding some caulk to the window seal until we can get a contractor onsite to fix. Not only was this GREAT service but they DIDN’T charge me a penny or try to sell me something I didn’t need. I insisted on paying something for all the work and time, all he asked is we keep them in mind for future roof needs. Talk about GREAT customer service and an A++ Company! Thanks Damian and Brent for the work today, professionalism, integrity and going the extra mile to diagnose the issue!! Much appreciated! David Sanchez"

    - D.R.

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