Town and Country Renovations LLC

Town and Country Renovations LLC

Town and Country Renovations LLC
1111 E Main St, Salem VA, 24153 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
4/3/2019
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.5 (19)

Google Reviews

Contractor reviews from customers on Google

  • "I called in and spoke to the representative on the phone who told me that a salesman would come to my house within 48 hours to do an estimate. I called back several times over 2 weeks because no one ever came out. Finally 3 weeks after the call someone came over. Emailed me a couple of pictures of my house with the following response... "I have gone over the pictures of your project with my installation department and they don't recommend us quoting this project due to the overwhelming amount of siding projects currently on our books I am sorry we can not help you with this project and thank you for the opportunity to earn your business. B***** Town and Country Renovations " They pushed me off for 3 weeks to respond to me that they would not make enough money off of my project and it was not worth their time. I explained to the rep on the phone in detail what repairs I needed done to my house. She could have told me right then that it was not worth their time instead of pushing me off. Very poor customer service and not reliable to do what they say they are going to do."

    - N.A, Apr 29, 2022

  • "Very pleased with how our screened in porch turned out. They took our idea and made it a reality. The design and materials used are top notch. Will definitely use for future projects."

    - R.F, Mar 19, 2022

  • "This company is wonderful! Town and Country treated us like family. They were trustworthy, timely, neat, and caring. They delivered beautiful work and I can't speak highly enough about the crew and the company."

    - A.F, Mar 18, 2022

See All Google
4.5 (19)

Google Reviews

Contractor reviews from customers on Google

  • "I called in and spoke to the representative on the phone who told me that a salesman would come to my house within 48 hours to do an estimate. I called back several times over 2 weeks because no one ever came out. Finally 3 weeks after the call someone came over. Emailed me a couple of pictures of my house with the following response... "I have gone over the pictures of your project with my installation department and they don't recommend us quoting this project due to the overwhelming amount of siding projects currently on our books I am sorry we can not help you with this project and thank you for the opportunity to earn your business. B***** Town and Country Renovations " They pushed me off for 3 weeks to respond to me that they would not make enough money off of my project and it was not worth their time. I explained to the rep on the phone in detail what repairs I needed done to my house. She could have told me right then that it was not worth their time instead of pushing me off. Very poor customer service and not reliable to do what they say they are going to do."

    - N.A.

  • "Very pleased with how our screened in porch turned out. They took our idea and made it a reality. The design and materials used are top notch. Will definitely use for future projects."

    - R.F.

  • "This company is wonderful! Town and Country treated us like family. They were trustworthy, timely, neat, and caring. They delivered beautiful work and I can't speak highly enough about the crew and the company."

    - A.F.

  • "The people are great to work with and very attentive! The work was completed ahead of schedule. I have hired them to do another project based on their previous work for me. Highly recommend!"

    - G.R.

  • "I usually don’t write negative reviews but if it’s going to prevent someone from having a bad experience I will do it. If you’re looking to build a deck or other home improvement project, stay away from “Town and Country Renovations” based in Roanoke/Salem. My husband signed a contract with them to build a deck. The contract was signed and the first deposit paid in November 2020 for the project to start in January 2021 and finished by March 2021. Long story short the deck is still not built as of January 2022. There were lots of promises, blaming of their suppliers and other excuses. My husband and I are very understanding about Covid delays, chain supplies and staff shortages that’s why we didn’t complain much but there is a limit to our patience. Throughout the project it was hard to get in touch with the contractor. They were ignoring our phone calls and didn’t care to complete the project or resolve issues. Looks like they don’t care about their reputation. They also have lots of good reviews but from our experience they don’t deserve even one star. I would recommend to stay away from this contractor and trust your project to someone who cares about their business."

    - Y.D.

  • "I worked in residential construction for 25 years, so I notice more than a lot of people, and one thing I noticed about Town and Country is that these guys are good, very good. Our project wasn't run of the mill and required flexibility and innovation. We had numerous covid related delays, but from Hugh's imaginative design ideas in the beginning, through Danny's crews excellent craftsmanship to Darren's project management, they remained professional and competent throughout. Really glad I chose these guys and would recommend to anyone."

    - S.S.

  • "If a parking spot is clearly labeled as “PRO Trailer Parking” you shouldn’t be parking there unless you have a trailer attached to your van."

    - S.L.

  • "Great place. Amazing workers."

    - D.U.

  • "They have done our roof, window replacements, gutters and next is siding they do good quality work are honest and trust worthy our salesman Brandon is great and there when you need him ,these qualities are hard to fine these days I would highly recommend them I only wish is they did kitchens"

    - J.H.

  • "Town & Country recently completed a siding project for us, and it looks great! The installers were professional and did a great job."

    - J.S.

  • "This company did a fantastic job installing an awning, Tommy and his crew were very friendly and professional. Tracy and his crew then handled the renovation of my deck. They were friendly and professional as well. Braden, the original salesperson, followed through to make sure the job was completed as we discussed. I would highly recommend this company."

    - L.S.

  • "Had Town & Country Renovations come out and give me an estimate on replacing my roof, gutters, and downspout's. Hugh came out and was very prompt and extremely knowledgeable on what I wanted done. The product he sells is top notch and very reasonable. I Hired Town & Country to do the job. They did an outstanding job. Very professional. I highly recommend them and will use them again in the future."

    - J.C.

  • "Town and Country is an excellent company that strives to fully satisfy. They are truly patient and listened to our needs and made sure to explain all possible options and limitations that could lie ahead. They have a trustworthy, courteous and hardworking group of craftsman. I am very demanding and I don't accept anything I consider subpar. I scrutinized all contractor work and materials very closely. If there was anything I didn't like Town and Country either fixed it or changed it to my satisfaction without any hesitation. As we have been remodeling our house I have been exposed to many contractors and this is the first review I have ever been willing to write for anyone who has done work on my home. If you knew me that in itself should speak volumes for this company. They are also the first home renovation company that I have ever volunteered myself to use as a reference. What I used them for: I specifically wanted Sunrise replacement windows (fantastic value and quality). Town and Country are the only local dealer for Sunrise. Pros: Followed through with their promises on the small stuff even after the job was completed and they were paid. (How rare is that!) Cons: None. Any and all mistakes were corrected and handled professionally. Summery: Town and Country has earned their five stars from me. I would expect over time they will soon have many more similar reviews here."

    - L.C.

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4.8 (6)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • - K.W, | Christiansburg VA
    Aug 25, 2020

  • "Very good"

    - M.Y, | Penhook VA
    Oct 1, 2019

  • - J.H, | Blue Ridge VA
    Jul 30, 2019

4.8 (6)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • - K.W, | Christiansburg VA

  • "Very good"

    - M.Y, | Penhook VA

  • - J.H, | Blue Ridge VA

  • "Customer asked us not to share his/her review."

    - X.X, | Roanoke VA

  • - F.D, | Salem VA

  • - R.Q, | Roanoke VA

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