Thompson Creek Window Company
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Thompson Creek Window Company

Thompson Creek Window Company
340 Hill Carter Pkwy Ste E, Ashland VA, 23005 USA
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Overview

About Us

Thompson Creek Window Company is a privately owned, family operated manufacturer and installer of energy-efficient home improvement replacement products. Founded in 1980, the Company has evolved into one of the leading specialty home improvement manufacturing and contracting companies in the nation. We provide top-quality replacement windows and doors, vinyl siding, roofing and a clog-free gutter system. Thompson Creek Window Company is headquartered in Lanham, MD, and manufacturers our products in Upper Marlboro, MD, employing more than 400 people in Washington D.C., Maryland and Virginia.

At-A-Glance
Member Since:
5/20/2020
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.3 (268)

Google Reviews

Contractor reviews from customers on Google

  • "The sales person that came to my house to look at my bathroom was not well informed about what they could do. He went over everything with me about the materials, how they would do the changes from tub to walk-in shower. The reason I say he was not well informed is, when I told him that there may not be a sub walk and that there may be some damage behind the shower wall. I ask what would happen in that case. He told me that what ever they come across it would be taken care of. He gave me a time when the materials would be in and when the job would be done. That was 8/23 for materials and done by the end of day on 8/30. I got the call that the materials was in but the day of insulation was 10/5. The gentleman that came to do the installation was very nice good customer service. He explained thing to be about how he was going to do the installation. He got to the point of taking out the old backsplash and from some subfloor damage and structural damage. He told me that there was nothing he could do because the company doesn’t do the kind of work. I informed him what I was told the day the sales person came. He was very informing on what I had to do before he could finish the bathroom. I had to find someone to fix that, after I was told they could fix what ever they needed. I was with out a shower for days. I call to speak to someone but got the runaround. That person I was told I need to speak to was Chris. Never got a call back from him. The walk-in shower looks great. The sale person are not informed or just don’t know. I would give the salesperson a two star , the installation gentlemen a five star. Chris is not a good special project representative. He never returned any of my 4 calls to him."

    - P.B, Oct 14, 2022

  • "Overall I'm pleased with the new doors except for some issues that have not been resolved. 1. gaps in the lower front door frame 2. gaps in the lower front door 3. waiting on credit for unused case package for back door that was returned 4. had to reattach back storm door handle because it came off 5. gap on the lower back door frame, needs more calking I've tried contacting the representative and sent these pictures and have still not had any response I would really appreciate it if these issues can be resolved before I can give a 5 star rating. Thank you"

    - D.R, Sep 22, 2022

  • "So Thompson Creek installed our front door, while working on the door they buried the wires for our security doorbell and didn't do all the caulking around the door. We called them a day or so after we realize the problem, it took them months to send someone out to look at the problem and another month or so before they fixed the caulking but not the doorbell issue. During this time we contract them to but in new doors in our basement and they promise to go back in and expose the wires for our doorbell and pay whatever service charge the security company will charge for the second visit. During the second install the techs had no idea they are to fix the doorbell issue. Eventually they expose the wires and we call xfinity to come back out to reinstall our security doorbell to only to find out that the wires were clipped and did not attached to the ringer inside the house. I call Thompson Creek and explained all that and they refuse to fix the problem they created. They sent me a coupon to refer them to friends and neighbors. This has been a horrible experience and I would never recommend them. Thompson Creek can't fix what they broke in my house why would I put my reputation on the line and recommend them. Their action has shown me they only care about the money and not about doing what's right and fair for their customers. There are more reputable door and window companies out there, stay far away from Thompson Creek."

    - S.G, Aug 24, 2022

See All
4.9 (2)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Customer asked us not to share his/her review."

    - X.X, | Fairfax Station VA
    Nov 19, 2020

  • - A.B, | Springfield VA
    Oct 31, 2020

4.9 (2)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Customer asked us not to share his/her review."

    - X.X, | Fairfax Station VA

  • - A.B, | Springfield VA

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