The Home Depot Canada

The Home Depot Canada

The Home Depot Canada
900-1 Concorde Gate, Toronto ON, M3C4H9 CAN

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
6/20/2012
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
2.3 (461)

Google Reviews

Contractor reviews from customers on Google

  • "Our issue was at the Port Coquitlam branch but was escalated to corporate and therefore is indicative of all Home Depots We were given a fridge that was defective on arrival. Two separate technicians found that it was factory defective and we had complained right away about damage done to our house during delivery and about the lack of installation and the waterline still not working despite us connecting it. The manager said that because we hadn't declared it defective within 48 hours and called the corporate number they couldn't replace it, they don't tell you this when trying to get your money, but as soon as there's issues act as though you've done something wrong. Don't be humble and assume you've haven’t done something right if your appliances don't work right away, they'll take advantage of you. Compare this to Lowes and Costcos return policy which give you 30 and 90 days respectively to return. I specifically want to complain about Andrew at corporate. He has a complete lack of empathy, he's rude, difficult to work with, and he called us liars on multiple occasions. He was insistent that we wait potentially months for a brand new factory defective fridge to be repaired instead of a refund or replacement. Even after he was supposed to be removed from the case he continued to work it, I suppose he took things personally. My entire life I’ve been patient and understanding with customer service workers, but Andrew is such an abrasive and arrogant person to the point where I’ve found myself frustrated within minutes. If Andrew is working your case ask him to be removed immediately he will make things difficult. Don't ever buy an appliance from Home Depot, they have the worst customer service I have ever dealt with and there are infinitely better options such as Costco and Lowes. It took an extremely stressful month and a credit card dispute before we had our issue resolved. This review was originally twice as long with many more issues we had along the way but I had to cut it down."

    - O.K, Sep 5, 2022

  • "The head office needs to be more organized. And retrain everyone. We bought a fridge and was told by the Richmond (BC) location that the delivery people will make sure the fridge is working. They did not do that. They also dented our fridge. Asked for an exchange, second fridge came defective. Delivery people also did not check if it was working also. Waiting on the 3rd fridge and am being told they are only picking up and do not have a new fridge. So where am I supposed to put all my food? Then 10 mins later I get a phone call saying I'm getting a new delivery?? I honestly want to give negative stars. This should have been communicated prior with my and both parties of delivery people."

    - K.K, Aug 12, 2022

  • "In general I am happy with Home Depot products and service. However, I have an issue with the Ryobi batteries they sell. In most cases these batteries have a short life and after only a few months of limited use refuse to take a charge. Home Depot refuses to replace them and the batteries they sell are enormously overpriced. Buyer beware."

    - R.L, Aug 12, 2022

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