The Acri Company

Apr 19, 2022

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"Roberta stopped by to share her knowledge of the Acri Company's Windows. She was very nice and exceptionally knowledgeable. She brought examples to help explain the quality of the windows. I loved the fact that the windows come with a special coating that keeps the bad sun rays out and the good ones in. All of the types of windows were nice, even the least expensive options. The middle ground priced windows were a wonder! I loved all the ingenuity of the design that keeps out the drafty air. These windows are amazing and if you choose to buy them, please go through Roberta Ostwinkle. She's great at answering questions in a way that one can understand and has vast knowledge of the company."

Apr 14, 2022

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"Excellent total experience with egress window installation. Would definitely recommend!"

Apr 7, 2022

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"Not sure I should review against Acri company but here is the issue. I purchased a home it had new additions, bathroom and kitchen in 2011. Found an Acri 2011 sticker on them. No sign of the brand of window used. But they are the worst pocket replacement widows I've been ever seen. The cold air and the insects that come through the top of the double hung portion is incredible.. that said there is nothing wrong with the way there were installed.. They were installed well. It's just a very low quality window. I would like to know what brand they are to avoid them in the future. Total of 22 windows in the house and these are the only 2 with issues are the ones with Acri installs."

Mar 31, 2022

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"We had new windows installed and they are fantastic. The installation was completely in 1 1/2 days. They cleaned after themselves. We are very satisfied with the whole process."

Dec 22, 2021

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"Just met with Joe Draper from Acri regarding bathroom remodel. He was very friendly, knowledgeable and no pressure in his presentation!!!! We discussed financing that they offer which is cheaper than credit card or loan rate. We were greatly impressed with the many different product choices!!!! I am looking forward to my new bathroom!! FOLLOW UP 12/22/21 We developed an issue in which the toilet was leaking (downstairs to the basement) slightly every time flushed. I contacted Nick on Monday 12/13 told Randy would be out next day at specific time. Two days no show, I called prior to 4:30pm told had to be re-scheduled next day & the other 5 days didn't receive any call about re-scheduling. A technician did show up on Thursday but didn't have the tools, plan for Friday but that was one of the days I called to find out no one was coming. Ultimately after today being Day 8, after initial Monday phone call, we hired a local plumber who made the necessary repairs as described by Arci on last Thursday. I had been told it was their error & it would be fixed for free but we did not want to continue to have plumbing and potential floor damage due to this issue. So for me FOLLOW UP issues you probably want to call someone else because our experience 8 days is too long of wait for a resolution that the technician admits was improper & not used in the industry now."

Dec 13, 2021

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"We met with Roberta to discuss updates to our shower. She was very thorough and knowledgeable about our options and pricing"

Dec 3, 2021

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"Just ordered the sliding door and windows today. Roberta was so helpful and knowledgeable that it was easy to decide to go with Acri. To be installed in the spring!"

Oct 25, 2021

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"Roberta was very knowledgeable about the Acri product and shared a lot with us."

Oct 5, 2021

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"I called 6 companies for a few roofing related issues and Acri not only was the winner, they were the only contender. After repeated voicemail, being brushed aside, rude receptionists and generally made to feel my business was not important, Tim Acri answered the phone. I described what was wrong and what I needed done and he set a time right then and there and it was only 2 days out. Jonathon arrived and listened intently why I showed him around a bit and he addressed my questions and concerns with sincerity like I really mattered! So refreshing in this day and age of indifference and complacency. It was small potatoes for a Company full of high dollar work but attitude is everything and Acri showed why they have been in business since 1967. When I told a few I hired Acri the immediate response was it was going to be expensive, cost an arm and a leg, quite the contrary and the workmanship and personalized customer service was Top Notch! Not only am I more than satisfied I fell like I made a couple friends along the way!"

Sep 14, 2021

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"My siding and windows turned out amazing! Completely different house! Great service and Roberta Ostwinkle was so wonderful and very helpful through the whole process!"

Aug 11, 2021

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"Roberta was very informative talking to us about a new roof."

Jul 8, 2021

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"In 1977 we invested in siding and gutters with chuck acri. The house still looks great and is still in yhe family. I am now working with roberta investing in new windows for my new property."

Jun 3, 2021

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"Acri is a long standing local firm that we have confidence in. The salesperson Roberta was very informative and easy to work with."

May 31, 2021

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"We have yet to sign a contract as we are in the beginning stages. But our sales rep Roberta was so awesome! Very professional,friendly and knowledgeable!"

Apr 8, 2021

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"Roberta did an excellent job of explaining the entire process!"

Mar 25, 2021

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"NEVER call this company for ANYTHING!! NEVER enter any "drawings" this company claims to offer!! They will relentlessly call you, at least monthly, no matter how many times you ask them to stop. For YEARS, seriously, YEARS!! Always from different numbers too, so blocking their number does NOTHING. Do whatever you possibly can to avoid this company getting your phone number."

Mar 24, 2021

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"They actually delivered earlier than expected and they were very quick to install and did a great job."

Mar 6, 2021

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"Roberta was very knowledgeable and friendly during the initial meeting. She did a very good job. We have not made a decision at this point on the style of windows and the direction we want to go."

Jan 21, 2021

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"Replaced roof damaged by derecho. ACRI negotiated with the insurance company to get full replacement instead of mismatched repair. They did an excellent job and the roof is beautiful. Highly recommend."

Jan 13, 2021

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"Repairs part of our roof and installed new siding on the house and garage. The guys were good at their job .Done in a little over a week. We recommend them for any job you need."

Nov 23, 2020

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"I have asked multiple times to be removed from their call list and they do not listen. The person on the other end is always unprofessional."

Nov 9, 2020

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"If you are a woman, I strongly suggest not even contacting this company. Apparently their view point is that a woman can not have a consultation without "the man of the house being home". I was beyond insulted and canceled the appointment immediately."

Nov 3, 2020

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"Called about a roof inspection. Waited for their rep to arrive and he wouldn't even climb on the roof to check it out ("I'm not doing that any more"). Promised a quote via satellite image and a month later it still hasn't arrived. No follow-up, nothing. Went with another, more responsive contractor."

Aug 29, 2020

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"We would like to thank James Daughenbaugh and Megan Campbell for the above and beyond state of the art Quality work they did.We have had both of them out here before repairing our siding a couple of times now.This Derecho we just had really buckled our trim and facing.James and Megan always do a magnificent job as it was there own home.Thank you Acri for a great team.Our house is beautiful now.If you happen to get James and Megan to repair any damage from severe storms or whatever the case may be you are going to get the best job possible.Thank you so much.Great Job & Greatly appreciated."

Aug 28, 2020

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"Roberta was very helpful and friendly"

May 14, 2020

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"We had an Acri salesperson come out to quote us for a new, expanded deck. Because of the hail storm, we asked him to also take a look at our roof. He looked at it and immediately said “you don’t have a claim here”. He then quoted us on our new deck. He gave us a price and assured us several times it was correct and wouldn’t change. Not to mention that he spent TWO hours at our house talking about his ex girlfriend and current girlfriend. Fast forward to this week, R3 stops by our house and says “hey, we noticed some damage on your roof... do you want a free inspection?” Of course we said “sure!”. Not only do we have damage on our roof but we also have damage on our garage door, gutters, and downspouts. Our insurance company just approved for it to ALL be replaced - by R3 of course ... not acri. It gets better! Then, the acri salesperson emails us and says “sorry, I forgot to add in the replacement of your existing deck” and gives us a new quote that is 4K higher! After he specifically said his first quote was good. Needless to say, we won’t ever be using Acri again. Your salesperson lost you a 15k deck job and a 14k roofing job. 👍 🙄"

Jan 7, 2020

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"ACRI company recently completed siding and roofing replacement for my home. Don B and Jacob Acri were professional, respectful and low-pressure. I appreciate the company's professional integrity as well as the high quality work product. Crews were respectful and professional as well. The only request I would have had is for a bit more communication regarding project status so I would know when to expect crews on site. Otherwise, the experience went well."

Jul 9, 2019

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"KNOWLEDGEABLE BUT LIED ABOUT FINANCE."

Jun 10, 2019

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"ok"

Jul 31, 2018

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"THERE FINE - BUT A LITTLE"

Jul 13, 2017

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"IMPROVED THE LOOKS OF OUR HOME"

Jun 5, 2017

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"Customer asked us not to share his/her review."

Feb 17, 2017

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"Customer asked us not to share his/her review."

Nov 4, 2016

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"THEY WAS GOOD"

Oct 31, 2016

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Aug 16, 2016

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Jun 17, 2016

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"Customer asked us not to share his/her review."

Mar 21, 2016

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"Very professional job was completed by all. Very knowledgeable on proper installation. Would recommend to anyone"

Oct 21, 2015

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Sep 22, 2015

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"GREAT CONTRACTORS"

Sep 18, 2015

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Jul 28, 2015

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May 22, 2015

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Dec 10, 2014

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"Hard working and honest contractor"

Apr 18, 2014

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"I would not recommend"

Sep 30, 2013

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"Did a wonderful job and timely too."

Sep 9, 2013

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"delivered a quality product on time with good customer service."

Sep 4, 2013

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"Customer asked us not to share his/her review."

Aug 20, 2013

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"DO A GOOD JOB AND STAND BEHIND THEIR WORD"

Aug 12, 2013

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Jun 25, 2013

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"sell a quality product and do a very good installation"

Nov 25, 2012

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Nov 19, 2012

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"have a good product"

Jul 20, 2012

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"use quality material"

Jul 20, 2012

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"are honest, and honor the contract"

Jun 1, 2012

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"Customer asked us not to share his/her review."

May 18, 2012

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"provide quality service and products."

May 11, 2012

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"Are very nice"

Jan 13, 2012

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"Customer asked us not to share his/her review."

Jan 6, 2012

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"did professional job"

Jan 6, 2012

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"did good work in a phenominal amount of time"

Jul 27, 2011

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Apr 22, 2011

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"Customer asked us not to share his/her review."

Mar 29, 2011

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Mar 3, 2011

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"performed work as contracted and they worked in 20 degree weather"

Nov 11, 2010

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"Customer asked us not to share his/her review."

Oct 5, 2010

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"followed thru on what they said they would do im happy with my new roof"

Sep 17, 2010

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"do provide good installation service and quality products , door and windows were left wide open on our property at the end of the work day our home is being remodled and we were not liveing in it full time but it did still have our personal property in it the roofers entered the house and garage without discussing it with my first they left a rusty microwave and empty bottles cans on our front porch at the end of their work days they were provided with my contact number and the company was advised they could call and i would be at the siite within 5 minutes, the contract clearly stated all gutters were to be left for us as they were copper and we would dispose of them this was a recommendation of your salesman and i fully agreed yet the workers took all gutters away obviously they did not read the work instructions in the contract acri management agreed to reduce bill by $100 we will never know what the salvage brought"

Aug 3, 2010

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"DO QUALITY WORK IN A TIMELY MANNER"

May 14, 2010

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"Customer asked us not to share his/her review."

Dec 11, 2009

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"HAVE ALREADY RESPONDED TO MY REQUEST"

Nov 16, 2009

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"HAVE A VERY HIGH QUALITY PRODUCTION AND DID VERY GOOD JOB PUTTING THE ROOF ON MY HOUSE"

Oct 16, 2009

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"THEY ARE VERY NICE TO DEAL WITH"

Sep 23, 2009

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"DO AN OUTSTANDING JOB"

Sep 23, 2009

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"DID THE JOB RIGHT AND FAST"

Jul 9, 2009

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"PROVIDE A GREAT SERVICE"

Jun 2, 2009

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"Customer asked us not to share his/her review."

May 4, 2009

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"HONEST AND PROFESSIONAL"

Dec 2, 2008

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"Customer asked us not to share his/her review."

Dec 1, 2008

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"I WOULD NEVER RECOMMEND THIS COMPANY TO OTHERS"

Aug 27, 2008

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"stand behind their work"

Aug 21, 2008

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"DID QUALITY WORK IM VERY PLEASED"

Jul 25, 2008

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"As yet, I would not. So far there hasn't been a problem, but the leaking during the job has made us uneasy."

May 19, 2008

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"ARE RELIABLE"

Jan 11, 2008

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"DELIVER ON WHAT WAS PROMISED"

Oct 31, 2007

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"We will never recommend this company to anyone, in fact, we would warn others to stay away from this company."