SunRun

SunRun

SunRun
8090 Arjons Dr, San Diego CA, 92126 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
10/30/2020
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
2.3 (70)

Google Reviews

Contractor reviews from customers on Google

  • "Hi Mary I'm currently waiting for my system to be repaired again! And once again your company has failed to perform. I have been in the customer services for over 40 years. Sunrun has by far the worst customer service I have ever dealt with. I'm waiting patiently for a return call/email from Case Manager Riley Beck on the status of my system repair. She has not followed up with updates as promised. Please review my customer history and you will see a pattern of my system not producing to it's full capacity. I assume I will be reimbursed monies due to the under performance of my system? My current case; #07994262, is too "ONCE AGAIN" replace one of my inverters. This is the second one to be replaced. And Sunrun recently had to replace all 30 of my solar panels because of the failure to preform. There has been 3 technicians this time looking at my system and each time someone tells me a different story off what's going on. This situation happens every time my systems fails. The technicians show up with no information on the past visit(s) and each time I speak to a Sunrun customer representative they always state "Sunrun understands your frustration"? If Sunrun really understood my frustration my system would be currently working 100%. As the CEO of Sunrun I would appreciate your attention to this matter. No one else seems to be doing their job! Thank you, Doug Elliott El Cajon Fire Department Captain (Retired)"

    - D.E, Jul 5, 2022

  • "Woow I am so sad many people going through similar issues with this company. This company is such a scam. They told me I had to pay a certain amount of money to get my account current. Once I make that payment they suddenly told me “that’s not all. To activate your account you need to pay a collection agency you have a balance with.” Which was a significant amount of money. Like whattt!!!!???? Are you serious!? I was never once aware of this. If this was communicated before I would of came up with a better plan to pay off what I owe accordingly. Their customer services suck. They are horrible at getting back to you. They don’t ever want to transfer to a manager/supervisor. Please stay away. Save your time and your money. They also installed the wrong panel size which is on the contract!"

    - G.G, Jun 17, 2022

  • "I'll start with a little background. My wife & I purchased a home in Escondido in December 2021 and the previous owners had purchased the solar system from Sunrun. It was paid off in the purchase and the only thing I ever received from Sunrun was an email confirming that the contract account was transferred to us and no other communication or information about the system was provided. This was our first experience with solar and the previous owner's didn't give much information about it. My assumption was that Sunrun monitored the systems and if a problem existed, they would contact us. Buyer beware if the system is paid for because as I found out they only monitor the production and such if you lease from them. After several months living there our SDGE bill was fairly low at first and I noticed each succeeding month the bill was increasing more and more. In May when I finally realized that our system was not producing at all, I finally called Sunrun to ask about what was going on. They determined that the inverter was bad and sent out a guy to replace it. The man (Gabe) was very professional and pleasant and obviously very knowledgeable about the solar system and is the only reason I give two stars to the review. I was told that Sunrun would reimburse us for the time the system wasn't producing, as my bill since Dec when we moved in is now over $1000 for the true up balance and we have until September before it is due. After calling Sunrun again, as they didn't seem to be contacting me regarding the reimbursement costs, they told me that they would only provide reimbursement since the time the problem was reported. If I had known that, I would have called sooner as they are only going to give me a $86 credit since May. I hope this review is helpful to the next person that buys a home with "paid" solar as if you are getting high electric bills, call Sunrun immediately so they don't screw you out of all the time the panels should have been producing and weren't because nobody told us a damn thing about the system and what to expect and what to do if not. Get The Sunrun app and monitor it vigilantly so you don't end up having to pay a really high electric bill when you shouldn't have."

    - R.K, Jun 16, 2022

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