Storm Guard of the Triad

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"Justin Rhodes has been an incredible help with the insurance company and working things out. I truly felt my best interest was important and I wasn’t just money for the company. Highly recommend!!"

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"Giving this 3 star review. The company was fairly communicative throughout the whole repair process - so that's good. They came out in a timely fashion to do the estimate for the repair - then showed up on time to do the actual work. The work itself seems to also be well done - and they cleaned up after themselves which is always good. Normally I'd say this all goes for 5 stars. However, after this is when it falls apart and why I docked them 2 stars. The day after the work was done I got an automated text message begging for a review. I also received an email asking for a review. The next day I received another email asking for a review. This continued on and before a week was out I had about 7 communications from them begging and pleading for me to leave them a review. I finally replied to one of the emails asking them to stop as it was getting absurd - and they did then stop. Another week went by - I'm sitting here waiting for them to send me a bill for the work. They're all wound up about getting reviews... but don't seem to like getting paid? OK whatever. I can wait. So I continue waiting.... A full month goes by and finally (today) they email me a bill. And in big bold highlighted print on the top of the bill it says "OVERDUE". They don't send me a bill for a month.. then they suddenly send me one saying that I'm being slow? GTFOH"

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"To whom it may concern, I am writing to file a formal complaint against Storm Guard Roofing & Construction due to the utterly unacceptable service I received, leaving me feeling disheartened and frustrated. This letter is intended to be submitted to the BBB as a testament to the unprofessionalism displayed by your company. First and foremost, after the completion of the roofing project, I was shocked to discover that your crew had left behind a substantial number of shingles and roofing nails scattered across my property. This blatant disregard for cleanliness and attention to detail is unacceptable, and it poses a significant safety hazard to both my family and neighbors. I entrusted Storm Guard Roofing & Construction to provide a thorough and professional service, but this lack of care and professionalism has left me disappointed. Moreover, I must address the removal of the gutter guards. While your crew claimed it was necessary to initiate an insurance claim for an upgrade (or "supplementation" as you would call it), I have been left without ANY means of contact or updates regarding this process. The absence of communication has been EXTREMELY frustrating and has caused unnecessary inconvenience. Furthermore, the failure to replace the removed gutter guards has left my property vulnerable to potential water damage, compromising its structural integrity and functionality. To compound these issues, I recently discovered a visible hole in my roof, which is a direct result of the work performed by Storm Guard Roofing & Construction. This glaring oversight further underscores your company's lack of attention to detail and raises serious concerns about the quality of workmanship provided. The damages incurred due to this hole in my roof are both costly and emotionally distressing, leaving me with a sense of betrayal by a company that was supposed to protect and enhance my home. I insist that immediate action be taken to rectify these multiple grievances. This includes the prompt removal of the remaining shingles, reinstallation of the gutter guards, and comprehensive repair of the hole in my roof. Additionally, I demand a thorough explanation for the lack of communication and the unethical practice of removing the gutter guards without replacement. Failure to address these matters and provide a satisfactory resolution within the next 10 business days will leave me with no alternative but to escalate this complaint further, pursuing legal recourse to recover the damages caused by Storm Guard Roofing & Construction. It is my fervent hope that Storm Guard Roofing & Construction will demonstrate accountability, professionalism, and a genuine commitment to customer satisfaction. I expect a prompt response outlining your proposed actions to rectify these issues and restore my confidence in your company."