"I have had a very diverse experience with my contractor . During the purchase process I was very pleased. The salesman went out of his way to help me select a shingle that I liked. Adam was also the project manager of the roofing installation. He kept in close contact during the installation and communicated frequently. The job was completed on May 10 2019. I wrote a check for $11200 which included my purchase of the Golden Pledge warranty. Adam also took a copy of my husbands DD 214 on May 10 to apply for the Veterans Rebate. He told me that I should hear in 6-8 weeks. By July 22 2019 I had heard nothing and received no warranty or rebate information. So I called ADam to ask about this. I also had a concern about a section of my roof that was sagging. I explained that I didn't feel that their work had caused this sagging. IT had probably been there all along, but I did not notice it. I did feel that we should have discussed correcting this before roofing over it. While a few calls were returned and commitments were made to look at the situation, Adam never kept those commitments. Numerous texts and phone calls to Adam went unanswered. He claims that his phone had broken."