Russell Roofing & Exteriors

Jan 27, 2022

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"To the person who was driving your company marked pickup truck on 422/222 this morning in Reading and believes he can cut people off/nearly kill people and not use a turn signal once - shouldn't do stuff like that with your contact info splattered all over the truck. I wouldn't hire these guys if they were the last roofing company in America."

Dec 13, 2021

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"I have used Russell Roofing twice. 1st in 2009 to replace my roof that was initially installed very poorly. The replacement was exceptional. Roof, skylights and gutters. Total quality workmanship. My second Russell Roofing eexperience was this year to replace my roof that had been damaged in a hail storm on 7/21. The quality of their work is unmatched. The crews are unbelievably efficient, exceptionally skilled and professional. Clean-up was great. 2 day replacement. I wish they had put their sign on my lawn to advertise. There are no better roofing companies."

Dec 3, 2021

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"I did not trust the man who came out to do the estimate on my house. I got a fair price from another company. They we $6,000 cheeper! I think the staff must be working on commission that why they try and jack the prices up."

Nov 16, 2021

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"I was scheduled to have an exhaust fan hood installed on our roof. My appointment was made well in advance. On the day of the appointment, actually 1 hour before they were to arrive, I receive a call saying that they have a $5,000.00 minimum for all jobs and that the woman that I had scheduled with, would not know that. He then added that they are 12 to 14 weeks out for any appointments. Times are tough, and this company is only making it harder for everyone. Not a good business practice."

Nov 4, 2021

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"The customer experience was superb. My primary contact was Travis who was very knowledgeable, courteous and returned all my phone calls promptly. The level of professionalism and quality of work were outstanding."

Aug 25, 2021

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"Had to wait several months for the work to get started, but once started, they were finished in one day. Ordered the gutter guards, but somewhere along the way that information did not make it to the crew doing the installation. The workmanship was great. I have never seen a better job of installing the soffit. True craftsmen. The price was a little high, but I knew I was getting a great job from previous work done on our house."

Aug 17, 2021

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"Good communication and excellent work. They were respectful of the house and the neighbors. I would definitely recommend them if a friend asked."

Jul 19, 2021

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"I recommend Russell Roofing as a highly efficient and professional team. From the initial proposal/contract to the follow-up after the job was completed, I had a positive experience with Russell Roofing. Every aspect of the contract was fully explained to me, from the methodology to the materials and pricing. When it was time for the team to complete the roofing job, Marc did an excellent job in managing my own expectations as well as the project itself. The team arrived promptly, got started right away, and completed a job that I thought might take 2-3 days in under 9 hours, including the clean-up afterwards. Marc was very communicative and personable, and an overall pleasure to work with.I greatly appreciate having received pictures of the work in progress as well as the final result. Thank you Russell Roofing for providing your greatly-needed services!"

Jul 3, 2021

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"Last year a storm dropped a branch on our roof in Wayne, PA and punched a hole in it. We lived on the west coast. We had a renter in the house, and neither they nor anyone else knew there was a problem until the upstairs ceiling fell in from accumulated water in the insulation. We immediately had a handyman put on a temporary patch. Russell Roofing had previously done good work for us, so we called them in to do a full repair, inside and out, including replacement of the sheathing plywood, underlayment, and shingles. The inside work they hired a sub for, and that was done well enough. For months Russell gave us various excuses for delaying the exterior work, until finally they sent out a crew. In the meantime, in the spring we had put our house on the market, and it sold quickly. It was left to the new owners to discover that the work we had been charged for had not been done at all. We have some great pictures. I contacted Russell Roofing and demanded a full refund. Faced with the facts, they graciously refunded the money, and added a bit as a gesture of good will. Their response was all that anyone could ask. From our conversation I learned that the crew who they sent to do the work was no longer employed by Russell, and that we were not the only ones affected. This raises a couple of questions. One, where was the quality assurance, the oversight, that should have caught this problem before it blew up in their faces? And two, if they knew by this point that this lazy crew had cheated others... one wonders if they just crossed their fingers and hoped they could get away with it."

Jun 22, 2021

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"Last year a storm dropped a branch on our roof in Wayne, PA and punched a hole in it. We lived on the west coast. We had a renter in the house, and neither they nor anyone else knew there was a problem until the upstairs ceiling fell in from accumulated water in the insulation. We immediately had a handyman put on a temporary patch. Russell Roofing had previously done good work for us, so we called them in to do a full repair, inside and out, including replacement of the sheathing plywood, underlayment, and shingles. The inside work they hired a sub for, and that was done well enough. For months Russell gave us various excuses for delaying the exterior work, until finally they sent out a crew. In the meantime, in the spring we had put our house on the market, and it sold quickly. It was left to the new owners to discover that the work had we had been charged $2500 for had not been done at all. We have some great pictures. I contacted Russell Roofing and demanded a full refund. Faced with the facts, they graciously refunded the money, and added a bit as a gesture of good will. Their response was all that anyone could ask. From our conversation I learned that the crew who they sent to do the work was no longer employed by Russell, and that we were not the only ones affected. This raises a couple of questions. One, where was the quality assurance, the oversight, that should have caught this problem before it blew up in their faces? And two, if they knew by this point that this lazy crew had cheated others... one wonders if they just crossed their fingers and hoped they could get away with it."

Jun 3, 2021

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"Professional company, detailed work."

May 27, 2021

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"I typically do not write reviews but given my poor experience with Russell roofing, I felt I should comment. I needed a historic porch roof repaired in West Philadelphia. I was set up for an estimate after describing the project so they knew what was involved. The estimator called me a few minutes after the scheduled time and said he was running late but that he would be there. He asked me to describe what I was looking for them to do, which I explained. It was a bit more involved than just taking off the rubber roof and replacing it. He told me that they weren't going to be able to do this for me. They didn't have the capabilities so he wasn't going to come. I find it hard to believe that Russell roofing couldn't handle the scope of the project I needed, especially since much smaller companies already gave me quotes for the project and could handle what I needed. Interestingly, the same estimator had come last year when I needed a fascia board replaced on the side of my house after it pulled away in a wind storm. He told me that I didn't want Russell roofing to replace this because they're too expensive for this kind of simple job. At the time I thought he was doing me a favor and trying to save me money, but given he twice told me they couldn't accommodate or were too expensive, I am fairly certain I was discriminated against because of where my property is located and he assumed I couldn't afford what I needed done. Reality is affording Russell roofing isn't a problem for me, but I would rather not deal with pretentious contractors There are plenty of very good roofers in Philadelphia. Don't let Russell roofing upcharge for their pretentiousness Unfortunately I missed half a day of work and coordinated my schedule in order to meet with them Thank you Travis Ninzeheltzer from Russell roofing for showing me your discriminatory colors"

Dec 31, 2020

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"Vince and his team are the best of the best. We can always count on them for the job to be done correctly. They have done multiple projects for us we could not be more impressed."

Nov 23, 2020

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"Russell Roofing installed a membrane on our flat-top roof when the previous owners were here, just a few years ago. Our roof was leaking when we moved in (undisclosed) so we called them to ask about fixing it. Not only did they say they wouldn't honor the warranty, but they also told me that they probably wouldn't even fix the problem if I paid them because they have a "minimum job" amount. They did offer to come out and look at it, but their timeline was way out to even stop by and do that. We wound up just calling someone else, who showed us where the membrane had been installed improperly around a doorframe to where it was basically acting as a "gutter" to channel in all of the water from around the door underneath the TPO. At any rate, the lack of willingness to stand by the installation of their "22 to 30 year lifespan system" 3 years later, or even fix what they screwed up the first time, for money, does not instill much confidence in their work for me. I gave 2 stars because the guy I spoke to was mostly nice."

Oct 27, 2020

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"We had a great experience with Russell Roofing. Vince Cirino, our project manager, was incredibly knowledgeable, professional, and patient with us as we sorted through the many options for our roof replacement and ventilation installation. He definitely helped us determine the perfect shingle style and color for our house from an aesthetic and performance perspective. Tim Craft and his crew did great work and were upfront about the few minor issues that cropped up along the way. Overall, the project was delivered on time and within budget, and it looks fantastic. We're very happy with the results and definitely recommend Vince and Russell Roofing."

Sep 1, 2020

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"Mike Stefani was incredibly knowledgeable and patient working with me to make long awaited updates to my home. Masonry repair - check, Gutters - check, New Siding and New Roof- check. This is a great and well respected company who's work will most definitely increase the value of my home. I can't recommend him more strongly!"

Aug 31, 2020

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"Having a skylight in my house was a long-time goal, but the kind of thing I usually never act on, so actually getting one installed was an uncharacteristically big move for me that could easily have been a debacle. The Russell team made it an easy process, though, and I couldn't be happier with the results. Travis, the project manager, was knowledgeable and easy to talk to. He made the buying process easy, and the whole team were capable and professional. I can definitely see myself using Russell's services again down the line."

Aug 31, 2020

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"During a recent summer storm with high winds, we lost a number of shingles on our roof. I contacted Jeff from Russell roofing and he arranged for fast roofing repair. The repairs were made promptly before the next forecasted storms. The shingle matched our roof and we did not experience water damage. I will use Russell roofing for additional repairs and for a replacement roof in a few years. Keep up the service and quality work."

Aug 17, 2020

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"Our 75 year old slate roof is good as new thanks to project manager Scott Biel and the amazing team at Russell Roofing. They are attentive, responsive, efficient and were able to quickly diagnose and repair an issue that consistently stumped lesser roofing companies! If you are in the market for quality service and great customer service by competent professionals that are attentive to detail then look no further than Russell!"

Apr 23, 2021

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"Excellent Work for Larger Scale Historic Structure"

Dec 11, 2020

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"Professional and Knowledgeable Contractor"

Nov 24, 2020

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"Customer asked us not to share his/her review."

Nov 6, 2020

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"DID NOT CARE IF FINISH LOOKED PROFESSION"

Oct 23, 2020

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"Russell Roofing"

Sep 28, 2020

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"Customer asked us not to share his/her review."

Apr 24, 2020

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"GREAT CONTRACTOR"

Jan 24, 2020

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"Customer asked us not to share his/her review."

Nov 8, 2019

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"Customer asked us not to share his/her review."

Oct 21, 2019

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"Customer asked us not to share his/her review."

Sep 25, 2019

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"Customer asked us not to share his/her review."

Sep 24, 2019

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"VERY POSITIVE EXPERIENCE"

Aug 16, 2019

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"Customer asked us not to share his/her review."

Jul 8, 2019

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"RUSSELL ROOFING"

Apr 7, 2019

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"Professional%2C Quality %26 Courteous"

Feb 22, 2019

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"Customer asked us not to share his/her review."

Feb 5, 2019

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"Customer asked us not to share his/her review."

Jan 30, 2019

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"Customer asked us not to share his/her review."

Sep 13, 2018

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Aug 27, 2018

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Aug 3, 2018

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"PRESERVATION/HISTORICAL DEDICATED"

Aug 3, 2018

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Jul 19, 2018

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Jun 22, 2018

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"POFESSIONAL & KNOWLEGEABLE"

Feb 16, 2018

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Jan 26, 2018

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"WELL DONE"

Dec 22, 2017

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Dec 7, 2017

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"EXPERIENCED AND FULLY UNDERSTANDING"

Oct 21, 2017

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Oct 21, 2017

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"PROFESSIONAL SUPERVISION"

Sep 9, 2017

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"Customer asked us not to share his/her review."

Jan 20, 2017

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"SAVED MY HOUSE"

Nov 7, 2016

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"Customer asked us not to share his/her review."

Mar 11, 2016

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"KNOWLEDGEABLE AND VERY CONSIDERATE"

Jan 8, 2016

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Jan 1, 2016

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"Customer asked us not to share his/her review."

Sep 18, 2015

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"GREAT GROUP TO WORK WITH"

May 10, 2015

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"Contractor Didn't Understand Warranty"

Apr 21, 2015

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"Customer asked us not to share his/her review."

Apr 1, 2015

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"VERY CAPABLE KNOWLEDGEABLE CONTRACTOR"

Mar 1, 2015

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Dec 23, 2014

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"professional and knowledgeable roofer"

Nov 5, 2014

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"EXCEPTIONAL SERVICE AND 100 PERCENT SATI"

Nov 1, 2014

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Nov 4, 2013

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Oct 25, 2013

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"Have a highly skilled installation crew who were very professional"

Sep 19, 2013

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"Customer asked us not to share his/her review."

Sep 9, 2013

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"Customer asked us not to share his/her review."

Jul 31, 2013

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"Customer asked us not to share his/her review."

Jul 11, 2013

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"Customer asked us not to share his/her review."

Apr 19, 2013

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"Customer asked us not to share his/her review."

Apr 13, 2013

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"the russell roofing people were very knowledgbale about the product and the process but did not engage in high pressure or manipulative tatics"

Dec 20, 2012

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"do a great job"

Oct 23, 2012

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Oct 12, 2012

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"professional and courteous"

Oct 1, 2012

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"did what they said they would"

Aug 24, 2012

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"were true to their word and I feel like I can trust them."

Feb 21, 2012

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"did a good job"

Jan 27, 2012

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"know what they are doing"

Jan 25, 2012

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"Customer asked us not to share his/her review."

Sep 20, 2011

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Sep 18, 2011

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"didnt skip or skimp on the problem areas of our roof and attic"

Aug 10, 2011

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"Customer asked us not to share his/her review."

Aug 1, 2011

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"perform a job that is appropriate for the cost."

May 27, 2011

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Apr 7, 2011

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Mar 26, 2011

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"do what they say"

Jan 25, 2011

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"are reliable & should probably still be in business years from now."

Jan 25, 2011

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"ARE HONEST"

Jan 24, 2011

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"Did a good job"

Jan 19, 2011

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"Customer asked us not to share his/her review."

Dec 20, 2010

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"professional"

Dec 12, 2010

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"were very professional"

Nov 23, 2010

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"provide the best solutions and workmanship at competitive prices."

Nov 13, 2010

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"take pride in their work"

Oct 29, 2010

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"are about quality but price is high"

Oct 1, 2010

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"were very hard working, curteous, extremely neat and protected my property"

Sep 29, 2010

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"have honest workers who perform their work in a courteous fashion"

Sep 7, 2010

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"have the highest standards of quality and professionalism."

Aug 27, 2010

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Jul 9, 2010

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"one professional the work is of good quality"

Jul 9, 2010

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"Customer asked us not to share his/her review."

Jun 29, 2010

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"do excellent work"

Jun 19, 2010

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Apr 30, 2010

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Apr 26, 2010

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"ARE HONEST DEPENDABLE AND STRESS QUALITY INSTALLATION"

Apr 26, 2010

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Apr 12, 2010

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"Customer asked us not to share his/her review."

Apr 3, 2010

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"DELIVER ON PROMISES AND COMMUNICATE WITH HOMEOWNER"

Jan 15, 2010

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"THEY HAVE PRIDE IN THEIR WORKMANSHIP"

Dec 26, 2009

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"Explained the entire project thoroughly, knew our roof and its needs inside and out, worked with our budget, and delivered a quick, professional, and aesthetically-pleasing end product with a great warranty."

Dec 17, 2009

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"Customer asked us not to share his/her review."

Nov 20, 2009

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"SHOWED UP WHEN THEY SAID THEY WOULD , ADDRESSED OUR CONCERNS, RESPONDED QUICKLY AND PROFESSIONALLY"

Jun 30, 2009

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"DO A THOUROUGH PROFESSIOAL JOB"

Jun 11, 2009

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"care, do a great job."

May 25, 2009

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"ARE MORE PROFESSIONAL THAN OTHER ROOFING CONTRACTORS"

May 21, 2009

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"ARE TRUE PROFESSIONALS HIRING TOP QUALITY EMPLOYEES"

Dec 1, 2008

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Nov 25, 2008

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Sep 2, 2008

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"ARE PROFESSIONALS WHO TAKE PRIDE IN THEIR WORK - EVRY PHASE OF IT FROM SCHEDUALING THE FIRST VIST TO THE CLEAN-UP AFTERWARDS"

Aug 7, 2008

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Jul 12, 2008

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"Gave me the best value on my roof. Had other estimates that were 1-2k less, but did not get the sense I would have gotten the same quality"

May 3, 2008

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Apr 30, 2008

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"Customer asked us not to share his/her review."

Apr 12, 2008

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"Customer asked us not to share his/her review."