RRSA

☆ ☆ ☆ ☆ ☆

"We can not say enough positive remarks about RRSA. The professional service and attention we received from them, from the start of our very lengthy process to the end, was exceptional. The superior customer service and support we received from them isn't all that common anymore, and we feel so fortunate that we chose them to help us with the replacement of our roof after hail damage. We would like to specifically thank Jared Dowd. He was with us from the start until the end. This process lasted over a year and he always had our backs and didn't give up fighting for us. He assessed our roof (more than once) and was present every time we had other inspectors come out (which was several different occasions). He always took our phone calls and did everything he could to help us in every way possible. He even helped us pick the best color for our roof. We had issues with our insurance company and Jared took care of all of it. We didn't have to deal with that frustration at all. This was appreciated even more because during the claim process, my father passed away, and Jared handled all of the back and forth communication that occurred with the insurance company during that stressful time. If you want excellent customer service and a great end product, go with RRSA. You will not regret it. We are extremely grateful for our time with them all."

☆ ☆ ☆ ☆ ☆

"The RRSA team was great throughout this entire process!!! This was a roof replacement/insurance claim via hail damage. RRSA was extremely thorough in their inspection, and the quality of the inspection report itself was better than any I'd seen before. I had aquaintances who work in similar fields review it and they were impressed, maybe even jealous of how detailed it was. Many pictures with detailed explanations, and professionally put together overall. This part should probably be in a different review of my insurance, but the first insurance adjuster must have had his eyes closed on my roof, as he was essentially denying the claim. Again, RRSA came through and helped me get the insurance company to send a new adjuster. As thorough as the report and the pictures were, and lets not forget the actual damage to the roof, I still have no idea how the adjuster could possibly try to deny that claim. Regardless, a new adjuster was dispatched, and in the end all was covered by the insurance. RRSA made visits anytime an adjuster was over, and had stopped by on multiple occasions to personally keep me updated on everything. There were a couple of different RRSA reps involved from start to finish, which at first I was a bit concerned with, but I understand that they are working in many different areas, and things come up for people personally, but in the end they made that seamless as well. Anyone I dealt with was very professional and friendly, and any time they did have to change leads, they were always very upfront to explain and introduce them to eliminate any confusion and make sure I was aware of the situation. As far as the craftsmanship, they were very clean, organized, and quick! One full day for removal and replacement on both garage and house. They kept debris to a minimum throughout the install - considering it's changing a roof after all - and had everything cleaned up very nicely when all said and done. I am also very happy with the product line they used. They actually went above and beyond with some of the features of the install, vs how the previous roof was installed, and how many new roofs I've seen installed are finished. Can't thank their crew lead enough! They were also svery helpful even after the work was done. Because this was an insurance claim over a certain amount, the mortgage company needed to be involved and add an additional layer of red tape to verify everything, which i don't think they (the bank) even really knew how to handle properly. That process was more complicated than it needed to be, especially since the work was already done, and everyone was alread paid, through the insurance company no less. Anyway, RRSA was again helpful in getting me all of the proper paperwork to get everything finalized all the way around. I would highly reccomend RRSA for any roofing needs. They really go after it and are extremely helpful during the entire claim process."

☆ ☆ ☆ ☆ ☆

"The project was done very fast, little over one day.. They took care of everything and cleaned up beautifully, you can't tell that they were ever here except for the beautiful roof they left behind. Cody Wesrts's crew was very efficient and friendly and took good care of us. Highly recommended. Ed & Linda Smith W8488 Prairie Rd Oakfield, Wi 53065"