Roof-ER

Roof-ER
2106 Gallows Rd Ste D, Vienna VA, 22182 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
4/1/2019
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.9 (134)

Google Reviews

Contractor reviews from customers on Google

  • "Would HIGHLY recommend RoofER for siding and roof repair. We experienced storm damage to both our roof and siding and had both fully replaced. Working with Matt was a great experience. Professional, timely, and patient. He and the rest of the RoofER crew(s) were top notch. The work was done on-time and is high quality."

    - K.A, Apr 28, 2022

  • "RoofER could not have been more professional. From the initial inspection to the project meeting and from the actual installation through to the final inspection, RoofER communicated all of the details with me every step of the way. There were some weather delays, but they were always in touch about any necessary scheduling changes and they actually wound up getting to my job faster than initially predicted. The installation crew was on-time and worked fast. They had finished the job by the time I got home that day and they left my grounds immaculate. Except for the new roof, you would have never known they were there. Overall, I don't have a single complaint. Only compliments! Top notch!"

    - R.D, Mar 18, 2022

  • "Every year, we get knocks on the door from people doing windows, siding, and roofs. For whatever reason (persistence? exuberance?), and because we knew our roof had taken a beating, we decided to talk to Zach. Months later, I'm glad we did. RoofER made the whole process smooth -- both with Zach and Greg Campbell, who took care of the project running. [That "months later" was due to weather delays and our insurance company's inspectors going silent on us, little of which we had to deal with at all.] Roof is done, looks great, and one less thing on our list to do."

    - D.D, Mar 16, 2022

See All Google
4.9 (134)

Google Reviews

Contractor reviews from customers on Google

  • "Would HIGHLY recommend RoofER for siding and roof repair. We experienced storm damage to both our roof and siding and had both fully replaced. Working with Matt was a great experience. Professional, timely, and patient. He and the rest of the RoofER crew(s) were top notch. The work was done on-time and is high quality."

    - K.A.

  • "RoofER could not have been more professional. From the initial inspection to the project meeting and from the actual installation through to the final inspection, RoofER communicated all of the details with me every step of the way. There were some weather delays, but they were always in touch about any necessary scheduling changes and they actually wound up getting to my job faster than initially predicted. The installation crew was on-time and worked fast. They had finished the job by the time I got home that day and they left my grounds immaculate. Except for the new roof, you would have never known they were there. Overall, I don't have a single complaint. Only compliments! Top notch!"

    - R.D.

  • "Every year, we get knocks on the door from people doing windows, siding, and roofs. For whatever reason (persistence? exuberance?), and because we knew our roof had taken a beating, we decided to talk to Zach. Months later, I'm glad we did. RoofER made the whole process smooth -- both with Zach and Greg Campbell, who took care of the project running. [That "months later" was due to weather delays and our insurance company's inspectors going silent on us, little of which we had to deal with at all.] Roof is done, looks great, and one less thing on our list to do."

    - D.D.

  • "The job resulted from a knock on the front door. I was skeptical at first, but RoofER delivered on all of their promises. Zach Myers was the initial contact and did all of the heavy lifting in getting the job approved by the insurance company. Zach was professional and knowledgeable. The work was performed as promised - on time and on schedule. I was impressed by the responsiveness of everyone. Any issues were taken care of quickly and without complaint. I got a new roof for the cost of my deductible. Highly recommend."

    - J.I.

  • "We had a fantastic experience with RoofER. They were very patient stepping us through the insurance process to get our roof repaired from hail damage. Miraculously we only ended up needing to pay the deductible and a little extra because of damaged underlayment that wasn’t covered by insurance. They made us fully aware about this potential addition and variability to our overall bill, so we were not surprised. The quality of the work was very excellent. The communication was very open and transparent. They also didn’t break anything and didn’t leave trash behind. Overall it was great."

    - J.G.

  • "The folks a RoofER are top notch. They were extremely prompt, professional and transparent about the entire process. They made the roof replacement process pain free and made sure we were taken care of expeditiously. I would recommend their services to all my friends and family."

    - T.S.

  • "We worked with Roof ER to have our roof replaced and the overall experience was great. They identified the damages, worked with our insurance, met with us throughout the process and made everything go smooth. The roof install was quick and well done. I would recommend Roof ER if your looking to have your roof replaced."

    - J.S.

  • "Roof-ER was absolutely fantastic. They showed up, walked us through the process, and answered any and all questions in an easy to understand manner. Their crews are professional and timely. I highly recommend them for any roofing project."

    - C.H.

  • "We had the pleasure of working with Zach on my roof project. He was professional, knowledgeable, respectful, and very friendly . Zach showed up to my house, was up on my roof to provide a courtesy inspection. He walked me through the process , showed up early to meet the insurance adjuster, and told us about of the process. Greg informed us about materials, cost and process .The work crew dropped off the materials and started/completed the job in 1 day…and it looks great! My experience with the RoofER crew exceeded expectations and should be the standard for customer service.They are very friendly and knowledgeable. I recommend the company and crew without reservation. Well done !"

    - G.N.

  • "RoofER came to my home for help fixing the sidings after a big storm. They are very friendly and professional, and provided detailed information for the project, they also help deal with my insurance company which is very helpful. The contractors for replacing the sidings are also very professional and easy to work with. After finished the project, they have quality control guy come over to check the work. Overall, I am very satisfied,so rate them 5 star"

    - C.D.

  • "Great experience. They provided very detailed project plan and worked with my insurance company to get everything covered. Ultimately meeting to about four times the amount of coverage I would’ve had without their involvement. Quality of work was great. Contractors/subcontractors they had on site were polite and respectful when did the best job cleaning up I’ve any contract at work I’ve had. Highly recommend these guys."

    - T.C.

  • "Roof ER is a very fine organization. They were very communicative and responsive to my concerns and ideas. The work was quick and complete. There could have been many issues with my roof, but Roof ER and the whole team made working with the insurance company easy and the installation was a breeze. One of the best home improvement activity I have ever dealt with. Thank you Roof ER.l"

    - J.V.

  • "Oliver and his team were FANTASTIC from the first day we met him. During our initial meeting, they even spoke to our insurance company for us while we were trying to juggle 2 infants. They were kind, professional & super helpful. The entire process was seamless and quick! I couldn't recommend a better company to work with - these guys were amazing."

    - L.P.

  • "Roof-ER made this process incredibly simple. From the initial inspection, coordinating closely with my insurance company to the finished product. Lucas, Oliver and the installation crew were fantastic. 5005 sq ft house from installation (stripping old roof to installation of new roof) in 11 hours - unbelievable skill and attention to detail. 👍👍"

    - P.C.

  • "RoofER was an absolute pleasure to work with. They were complete experts when it came to dealing with my insurance company who was doing everything in their power to not approve my claim. We decided to take this opportunity to upgrade our siding to hardie plank which looks amazing. From to start to finish these guys are pros"

    - E.C.

  • "Had the pleasure of working with Zach on my roof project. He was professional, knowledgeable, respectful, and candid (which I appreciate the most). Zach showed up to my house, gave me his pitch, and within 10 minutes was up on my roof to provide a courtesy inspection. He walked me through the process (first time for me), showed up early to meet the insurance adjuster, and kept me informed throughout the rest of the process. The work crew dropped off the materials the day before the job and started/completed the job in 1 day…and it looks great! My experience with the RoofER crew exceeded expectations and should be the standard for customer service. I recommend Zach and crew without reservation. Well done gentlemen!"

    - J

  • "Pros: their sales team is great. We worked with Luis and he is a personable and honest guy. He truly cares about customer service. However, considering these guys are storm chasers, the following interactions (once our insurance claim was approved) continued downhill. Cons: the rest of the team we interacted with was mediocre at best. The project lead I contacted on the day of installation was downright rude. The siding had been installed incorrectly and before that was confirmed, I was given attitude and doubted. The roof installation was fine and there was minimal debris left behind. The siding was a completely different story. On our front door stoop alone there were 30+ nails leftover. There was zero attempt at a clean up after the job. As mentioned, the siding was installed incorrectly at first attempt and what was then fixed was dirty. They did not wipe down any marks made from install and then didn’t even wipe off dirt from the ground when they re-installed the shutters. To top things off they left an entire load of materials on our driveway over the thanksgiving holiday and claim they can’t have it picked up until next week. (Update: still have not picked up materials). I guess you get what you pay for, or don’t pay for. Storm chasers aren’t worried about a sustainable or quality job. Should have just called Shiner roofing and asked them if they thought we could file a claim through insurance."

    - J.M.

  • "It was a pleasure meeting and working with James from RoofER for our roof inspection! James was kind, thorough, and very professional. We especially appreciated that he took the time to address all of our questions and concerns. We will most definitely call RoofER for any future roofing needs!"

    - M.I.

  • "Can't Say enough about the support through this process. I was walked through all the details at each stop, and my guy Chase followed up with me regularly. This was my first experience getting a project like this done on my house so I asked a lot of questions and the team had no problem answering them."

    - D.T.

  • "We are glad and extremely satisficed that we've selected RoofER as our roofing contractor. They guide and support us not only in filing insurance claim but also every detail aspect of the the roof replacement process. Lucas provide very through support and guidance in handling insurance claim. Once the insurance claim is approved, Matt Ray organize the entire roof replacement project very professionally and complete it in time. We are very impressed with their professionalism, documentation, communication standards and quality of work. I highly recommend RoofER. They are committed to do the best."

    - I.H.

  • "Rarely do I write reviews. However, I was compelled to do so this time because of the professionalism, responsiveness, and quality of work that RoofER did on my home. I highly recommend Dave and the rest of the folks there for your roofing needs."

    - M.B.

  • "Luis and his team are excellent! The whole experience from beginning to end was seamless and professional. I highly recommend RoofER for any and all of your roofing needs. They took care of every detail. We didn’t lift a finger. Fabulous team and excellent service in every way. Thank you!"

    - H.O.

  • "Patrick knocked on my door and offered his services to us. We are never sold on door to door salesmen but we gave Patrick and Roof ER a chance. We also needed a roof due to the storm damage so everything worked out. When the project initiated, the communication was on point and very clear. I felt like I understood every step of the process. I am a busy person so they worked well with my schedule. Currently in the review stages and I want to say that I am happy with the process. Matt Ray is great and Greg is really awesome!"

    - P.N.

  • "EVERYONE at RoofER whom I dealt with is AWESOME! Matt Foster, in particular, fought so hard for me with my insurance company! He was relentless with them, and he was able to get my claim approved for a full roof replacement, as opposed to them just wanting to replace 12 shingles on a discontinued line. He is knowledgeable, friendly, reliable, experienced, skilled, patient and a joy to work with. I have to say the same of Matt Ray, Greg Campbell and Ismael (I apologize but I don’t know his last name)! These guys are absolutely phenomenal! They follow-through on EVERYTHING they say they are going to do, are ridiculously fast in getting back to you when you have questions, comments or concerns. The process of purchasing/getting a new roof can be daunting and scary but these guys take you by the proverbial hand and guide you right into the peace of mind of having a sturdy, high quality and beautiful new roof. They literally went above and beyond what we expected and what was even necessary! Seriously! We know we need a new gutter system, and believe me when I say, we are not going to bother shopping around for installers, RoofER will DEFINITELY be replacing them for us. They have us for life!"

    - F

  • "Dr. Joe. Special shoutout to Joe Mac. He made it all possible! He is such a fabulous representative of your company with his knowledge, confident demeanor, and presentation of your company's services were outstanding. Your company should be very proud to have him as part of your team. Joe had the insurance rep purring out of his hands. He established immediate rapport with him to the extent that the Ins. Rep was referring to Joe, seeking his approval of his assessment and conferring with him as a trusted colleague. It was a dazzling display how an inspection of a claim should be conducted. Hats of to Joe. Job well done! Bravo! I look forward to having my roof replaced by your company. I know I will be as pleased as my neighbor who also had RoofER replace her roof."

    - L.N.

  • "Everyone who touched my project was extremely professional... from initially working with Patrick to Matt Ray at the project meeting and Greg during our install, they all made this process so easy. A pleasure working with this group!"

    - O.B.

  • "Process was easy and no pressure from start to finish. RoofER's inspected the roof, made a clear and no-pressure in home proposal, and worked with our insurance adjuster to get our claim approved. The claim completely covered all work associated with the removal and replacement of the damaged roof. Scheduling was easy, and RoofER's team of roofers showed up on time the day the work was to take place. During the process there were multiple team members available and in constant contact to update on progress, explain any issues encountered, and find out if I had any issues. After work was complete, the roofing team cleaned our premises thoroughly. The following day the gutter team came and removed and replaced the gutters. We are very happy with the new roof, it looks amazing, and it is great to have the peace of mind that is was installed professionally. Now we don't need to worry about it for another 30 years! Thanks RoofER"

    - P.G.

  • "Thoroughly pleased with this company. Rees was an absolute rockstar right from the beginning. When my insurance company did not at first agree, he knew exactly what’s buttons to push... leading to a full approval of my roof and siding. From there the rest of the team did an amazing job making sure the installation of my project went smoothly. Couldn’t be happier. They have my complete recommendation over and over again!"

    - R.M.

  • "We had an emergency roof leak repair discovered on weekend we called them to book an appointment and was scheduled on Tuesday, but the crew did not arrive on the agreed date. The roof was not fixed until for another few days. I am happy how they professionally handled the roof repairs but when you are a busy person you expect a little more promptness. Overall, the guys are great I just hope they respond fast to emergency situations."

    - B.L.

  • "RoofER did an excellent job not only with the actual work, but they were helpful every step of the way throughout the entire process. Highly recommended!"

    - A.G.

  • "We were completely satisfied with the work that RoofER did on our house. They were professional, courteous, considerate of our properety and the neighbors', met the schedule and performed excellent work. They worked with the insurance company to get us everything we were entitled to, including some internal repair and repainting from water damage. We highly recommend them."

    - M.M.

  • "We're pleased to provide an outstanding endorsement of the RoofER team for the excellent job they did in installing our new roof. Everyone involved in the process - from the sales pros Oliver and Patrick to the install manager Matt to the installers themselves - was incredibly professional and did an outstanding job. They were also outstanding re: follow up and communications, which made the entire process so seamless and much easy. We highly recommend them to anyone looking to install a new roof! Eileen and Morgan Bramlet"

    - E.B.

  • "Wow, what an awesome job from Matt stopping by to help us get insurance to pay for all the work - and continuing to follow up with the insurance company - to Matt stopping by for the final payout. The work was done professionally and quickly. The house looks totally different and wonderful. It will add so much to the value of our house and possible resale in the upcoming years. I am so very pleased with their work and thoroughness."

    - D.H.

  • "Ford and the rest of the team were very professional and made the process as easy as could be. The roof installation was quick and well done. I highly recommend their services."

    - B.A.

  • "We were very pleased with RoofER work throughout the entire project: replacing our roof, siding, and gutters. We also requested some upgrades for soffits and finishing around the house. They efficiently prepared all the documentation for submission to our insurer, and they were present when the insurer’s inspector evaluated the damage. RoofER was always very responsive to our questions and flexible in meeting our needs. They completed all the work within three days. Their sub-contractors were all very professional and efficient. RoofER post-installation review was comprehensive, and they immediately sent installers to remedy minor corrections. We would enthusiastically recommend RoofER!"

    - J.G.

  • "Best company EVER!!!!! I work in customer service and I thought I was the best. Patrick was very responsive. He helped me every step of the way. Patrick is very knowledgeable and he had an answer to every question I asked. I got a new roof and I love it. The work was completed in a half a day. The whole process went smoothly. I would most definitely recommend RoofER to anyone. Natalie (Odenton, MD)"

    - K.6.

  • "Great experience all around. They guided us through the entire process and were completely transparent and honest throughout. Once the paperwork, etc. was all worked out, they were quick to deliver. The materials were delivered on a Friday and the work was done on the following Monday. Their quality inspection after the work was top notch - they noticed an issue with the new gutters and very quickly had it corrected. We are extremely pleased with our new roof and gutters. If you are in the market for a new roof, I highly recommend Roof ER."

    - C.W.

Showing Page {PageNumber} of {TotalPages}