Roof Fix LLC

Oct 20, 2020

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"Great Job%21"

Jul 27, 2020

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Jul 9, 2020

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"Lived Up To Advertising and Reputation"

Apr 21, 2020

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"Customer asked us not to share his/her review."

Apr 20, 2020

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"Professional%2C but egress and protection was poor."

Dec 16, 2019

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"Good But Not Great%21"

Nov 26, 2019

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"COMMUNICATION PROBLEM"

Oct 17, 2019

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Sep 5, 2019

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"HE WAS PROFESSIONAL"

Sep 4, 2019

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Dec 28, 2018

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"WORKS WITH CUSTOMER"

May 8, 2018

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"THE GAF FACTORY"

Mar 12, 2018

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"CONTRACTOR PROFESSIONAL & KNOWLEDGEABLE"

Mar 8, 2018

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"VERY PROFESSIONAL."

Jan 18, 2018

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Jan 3, 2018

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Nov 14, 2017

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Jan 9, 2017

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"Overall satisfied customer."

Nov 19, 2021

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"I was very happy with Alonzo and his crew. They were on time, and did a great job. It was faster than I thought. The clean up Was very good.. thank you Alonzo and Roof fix"

Oct 15, 2021

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"Our roof was damaged by two storms, one right after the other. We got several bids for the roof but we were blown away by the promptness and professionalism of Roof Fix. The choice was easy. They came through at every part of the process and the pricing was reasonable. It was a pleasure doing business with this company. I decided to wait 2 years to write this review to make sure that the roof held up like we thought it would. We absolutely recommend Roof Fix. They did an outstanding job for us. Thanks Roof Fix. Dottie Vinall"

Sep 13, 2021

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"Roof Fix is, without question, the finest roofing company in South Texas. No customer concern is too small for them and they respond to it quickly. They use only the most modern and energy efficient roofing materials available. Their crews are exceptionally professional and courteous, always exceeding our expectations in workmanship. Roof Fix made the replacement of our roof a pleasure. They are a company of integrity and their employees are people of character. I cannot recommend them highly enough. Terrell McCombs"

Aug 10, 2021

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"Alonso and his crew got here when they said they would be here got to work. They did an awesome job. They were very professional and very nice. Alonso made sure we came out to a good distance to see the roof very well. He also made sure we were happy with the work and asked us if we had any questions. Before he left he told us we could call him anytime we may have a question. Great job guys!!!!! I would use again."

Aug 5, 2021

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"Just wanted to express my sincere appreciation for your assistance in repairing my roof leak. I commend the integrity of Roof Fix in honoring the warranty. All your workers were diligent, pleasant and skilled. Their work was excellent! I am very pleased and will recommend your company to any one seeking work on their roof."

Aug 4, 2021

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"Honestly, they made the process so quick and easy. I call requesting assistance and within an hour someone was at my house giving me a temporary fix until they were able to do a full inspection. The best part about it was that it was seamless. Meaning they show up on inspection day, shared the pics of my roof and recommended only what was needed. They stay in contact with me throughout the entire process and when it was all done; my roof looks like a brand new roof. It looks awesome. Thank you Roof Fix"

Jul 19, 2021

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"Alonso and his roofing crew did an amazing job installing our roof. No messes or damages remained and they arrived first thing in the morning. Would highly recommend this service!"

Jul 1, 2021

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"Wonderful, professional service and excellent experience all around. We selected the Tilcor Antica stone coated metal roofing and couldn't be happier with the results. Our roof looks like it fits in anywhere on the Mediterranean. Absolutely would recommend to anyone looking for a great local company."

Jun 26, 2021

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"Roof fix is my go to company when My clients are in need of roof repairs. They are professional and always very responsive. I recently dealt with their contract specialist, Alex and he is simply amazing. He kept us in the loop at all times and was very professional. They always guarantee their work. Very impressed with this company! Five stars all around! Thanks Alex!"

Jun 23, 2021

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"Super team effort. Curtis sold us on the company, and Alonso and his crew backed it up by doing a great job. The roof looks great, and they even added a nicer flashing than we had before. Complete roof replacement and thorough cleanup in just two days! Thank you!"

May 9, 2021

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"We needed a roof replacement due to hail damage. Our old roof was only five years old. We did not go back to the previous company because although their workmanship was good their communication was poor. Communication was not an issue with Roof Fix. From the first contact to schedule an appointment, meeting with the estimator, coordination with the job supervisor, and service with the installation crew every step along the way was a pleasure. Roof Fix kept in touch with us and kept us up to date on expectations and schedules. Sergio and his installation crew were extremely efficient, hard working, and professional. From the time the shingles were delivered in our driveway until the job was completed took less than 24 hours. They were very careful to protect our landscape plants and were exceptionally through in clean up after the job. Roof Fix even managed the communication with our HOA and our insurance company. After the job was complete the supervisor came by and walked the entire roof for quality assurance. I hope that we never need another roof, but if we do we will call Roof Fix."

Apr 21, 2021

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"Professionalism at its finest, from Curtis explaining in detail the step by step process of dealing with the insurance company to Nathan making sure job was done to my satisfaction to Alonso and his crews attention to detail and outstanding workmanship. These guys make you feel like family and ease the burden of roofing repair and installation. If you want the job done right and in a timely manner I highly recommend doing business with these guys."

Apr 14, 2021

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"Miguel & his sons arrived early and proceeded to perform the repairs on our roof as discussed the previous week with our estimator, Curtis Ormond. The team worked well together and completed the job in a short period of time. All our questions were answered to our satisfaction and they performed all tasks professionally and took pictures (before & after) to display the improvements made. We would highly recommend Roof Fix for any of your roof repairs as their staff are very professional and great to work with. Again thanks guys for making this project very satisfying & stress free!"

Apr 9, 2021

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"I've had 2 roofs replaced by Roof Fix in the past couple years. Both roofs were bid on by multiple roofing companies. Emmett at Roof Fix gave very competitive bids on both. As far as $ cost Roof Fix came in middle of the pack but the quality materials used and company workmanship warranty saved me $hundreds on my homeowners insurance. Emmett uses a 1080p drone for the inspection so no worry about someone falling off your roof. I am an amputee due to falling off a roof. Both jobs were done exactly at the quoted time-frame. Amanda and Janelle need a compliment as well for the customer service."

Apr 7, 2021

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"Alonzo Granedos and his team did an amazing job. On the first morning of the job, Alonzo introduced himself and let me know that his team was there and ready to work. They worked steadily and efficiently. Alonzo kept me updated throughout the job. The job took 2 days to complete. When the job was completed, Alonzo and I walked around to inspect both the roof (as much as we can see from the ground) and ground. The crew did an exceptional job cleaning up. I would highly recommend Roof Fix and I would recommend asking for Alonzo and his crew. He will do a great job for you."

Apr 7, 2021

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"We were searching for a reputable roofing company to replace our damaged roof. We elected to meet with a rep from roof fix for an estimate. From the very beginning of the process to the end, dealing with roof fix was a pleasant experience. Tim met me at the house and did an inspection of the roof, talked about options, discussed the process and provided us with an estimate. They dealt directly with the insurance company, and the estimate was clearly written as to what the homeowner was responsible for outside of the insurance coverage. Alonso Granados and the crew did a great job, Alonso kept me informed of the progress and sent me pictures of the work. He was responsive to any questions I had and made sure I was happy with the work. He followed up with me after the job was done. Others were involved in the process, Mason and a few others followed up with an inspection of the work the following day and reached out to me if I had any questions or concerns. I dealt with Amanda in the billing department and she was very responsive to any questions I had and was able to keep me informed of any updates. We have been happy with roof fix from the beginning to the end."

Mar 28, 2021

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"Our Roof Fix experience was Exceptional replacing our roof. From the first contact with the Roof Fix representative, to their team members we worked with through project completion, all sought and ensured our total satisfaction. As with the vast majority of homeowners, replacing a roof is not a process where there’s a lot of common knowledge/experience. Having done our due diligence research, it was clear their initial presentation was top notch and preemptively answered the bulk of our questions and concerns. As the Team Lead, Mason maintained consistent communications with us via phone, text and in-person addressing any and all issues and/or concerns. Like-wise, Sergio and his team did an incredible job closing out the project by putting the finishing touches to guarantee our property was is the same condition prior to the project construction. Bottom-line…Roof Fix “Did what they said they would do.” They stood by their word before, during and after the entire process. While we sincerely hope another roof replacement is not in our near future, Roof Fix would be our “go-to” option."

Mar 23, 2021

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"I was very happy with my experience with Roof Fix. Mason was our project manager and did a great job at scheduling the project and answering any questions I had up to install date. Alonso (crew leader) did a great job with answering my many questions during the installation. I’m very particular when it comes to repairs to my house or really any big purchase. He was answering my questions all throughout the day and wanted to make sure I was satisfied with the project. We had some rain late in the evening during a project and Alonso texted just to check in with me. The crew was very respectful of my property as well as my neighbors and took their time during cleanup in my yards and neighbors yards."

Mar 18, 2021

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"Roof Fix was very professional throughout the entire process of having our roof replaced. I called several roof companies and many of them wanted to cut corners and charge slightly less or the exact amount. Alonzo from Roof Fix called me several days before the project and explained everything that was going to happen. They showed up on time, and worked proficiently and professionally throughout the entire day. I wish all companies would bring their “A” game to every job site all the time like Roof Fix. I will strongly suggest hiring Roof Fix and ask for Alonzo and his crew. OUTSTANDING work completed by Roof Fix. Alonzo… It's nice to know there are still honest, trustworthy people working in San Antonio to help the customer with all their questions, concerns, and overall quality and completion of an entire roof replacement. Recommendation APPROVED!"

Mar 16, 2021

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"After having contacted a couple of roofing companies to replace my roof, I decided on Roof Fix and glad I did. They are truly a professional business and I am pleased with their response time. Alonso's crew did an outstanding job and I was especially please with their attention to detail in ensuring they cleaned up after the installation was complete. Thank you Roof Fix/(Tim C.) Paul"

Mar 15, 2021

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"The entire roof fix team from office staff to roofer to the President of the company were exceptional. Courteous, respectful, knowledgeable, attentive, Overall their Professionalism, integrity, and customer care was the best attribute. We would highly recommend roof fix to our family and friends as they know how to do things right, and if not done right, they go out of their way to ensure customers are satisfied with the end product. My wife and I are beyond pleased and would like to personally Thank the president of the company for assembling a very qualified team."

Mar 13, 2021

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"Guenther, Alonzo and his crew were a perfect team from start to finish of my roof replacement. Communication was excellent, all were professional, quality is excellent, and clean-up was complete, you couldn't tell they were there except for the stunning new roof they completed in only ONE day, --- all that and I got a great deal! Thanks again Roof Fix!"

Mar 3, 2021

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"We love the roof. They did a great job and were on time. We have asked several times for them to email an invoice for the work done. The person said she would send it right out but we have yet to receive the invoice or the warranty papers she said she would send."

Feb 26, 2021

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"We just had our roof replaced with Roof Fix and we’re very pleased with the results. From the initial inspection with Tim, to the actual work with Alex and his crew, everything was handled professionally despite the unexpected winter storms. I would recommend Roof Fix to anyone looking for a roofing company in a heart beat."

Feb 11, 2021

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"Alonso Granados and his crew did a great job of replacing our hail damaged roof. In less than 2 days, they had stripped the damaged shingles and prepared the roof for the installation of the new shingles. We had great service from everyone we dealt with, from beginning to end. Roof Fix employees genuinely care for their customers from beginning to the end of the job. I know they will be there for us if needed."

Feb 2, 2021

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"We had our roof replaced with Roof Fix, Joshua H. Came out and explained the process and answered all questions we had. Crew showed up on time , very respectable, respectful of our home and property. Excellent crew!!! Thank you! Thank you to Alex and Miguel for going the extra mile to make sure we were happy with our service. Crew did excellent job cleaning up and keep our driveway spotless after they left. Can’t say enough about the crew you have working for your company! Crew even painted the vents to match , they went above and beyond. Thank you Joshua H , just like you said exceptionally awesome crew working for the company. Very impressive!!!"

Jan 21, 2021

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"Roof Fix now offers Home Fix and I had a water leak behind a wall that needed attention. I called Roof Fix and they had a licensed plumber at my door the same day!! Mark was outstanding really new his stuff and located the leak in minutes. He was able to fix the leak in no time. Of course a hole in the wall is to be expected but Home Fix also sent out their wall expert Jonathan. He and his partner were able to put new sheetrock. I offered to paint it myself and they insisted they paint it! They wanted to make sure it was done to perfection!! I was floored with the professionalism and the outstanding customer service. They took the worry from me and I'm beyond happy that this is no longer on issue, which could have resulted in major damage $$$. I can't thank Duane and his team enough. You've got a client for life!!! Thank you, Thank you , Thank you!"

Jan 21, 2021

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"Alonso and his crew were fantastic. They were on time and friendly. They did an excellent job replacing my roof. The guys on the roof were quick and very professional. The guys on the ground kept everything clean and picked up. I highly recommend Roof Fix to anyone who needs or wants their roof replaced. If you’re lucky, you’ll get Alonso and his crew. I LOVE my new roof! Thank you!"

Jan 19, 2021

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"I want to start off by saying that I had contacted several roofing companies before Roof Fix took the job. Roof Fix was the only company that continued to stay in contact with me even after all the complications with the insurance company. I had several issue with other companies that just weren’t interested in dealing with my insurance company or the complexity of dealing with a flat roof ( that needed a lot of repairs) and I believe because of those 2 reasons several sales reps just stopped messaging me. Joshua the assistant sales manager stayed on top of the insurance company he was very patient and made sure we got the most to insure we would get a quality roof, he went above and beyond! Alex, Miguel, and the crew were very professional, his crew worked, quickly but efficient. They communicated very well with me throughout the entire process and reported any additional issue that came up. Unfortunately for us it rained shortly after the roof was completed and we woke up to leaks in places we didn’t have before and our kitchen and garage were flooded. This happened on a Sunday and Alex was very responsive in working to get the issue resolved. One of the crew members came out that same day to patched up the leak site from the outside and within the week Alex had a crew member scheduled to come out to repair the ceiling sheet rock that was damaged from the leakage. Mitch came out to do a final inspection, Alex and a couple of his crew members came back to address and fixed the issues that came back from the inspection, due to the cold weather their were some places that weren’t drying properly so they took care of that. Overall, it was a great experience Roof Fix and their team did an outstanding job to insure the job was done correctly. Throughout my entire time working with any of the contractors I never had any issues getting in contact with anyone and everyone on the team was very communicative in explaining what they were doing."

Jan 8, 2021

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"After a rocky start as far as scheduling, (holidays and Covid-19 may have been a factor) we were nervous about having the job done. They sent out Sergio and his crew and they were amazing. They were on time, very professional and definitely knew their craft. They also found some issues that other roofers in the past had simply chosen to ignore. They let us know about them and fixed them immediately. They turned our initial opinions around and we are now happy customers."

Nov 11, 2020

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"I needed a new roof for my home and I must say, Alonso and his team did an awesome job! I was amazed at the time it took to complete. I had my carport rebuilt as well and job well done. The staff is very friendly and helpful. Mason was also on hand to make sure I was satisfied. I highly recommend Roof Fix and plan to use them again in the future."

Oct 12, 2020

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"I had several clay tile on my roof that needed replaced. I called numerous companies locally. No one responded because the job was too small. I saw Roof Fix advertised on TV and called them. JR responded immediately and set up a repair order. David and Pedro called me to see if they could come a week earlier than scheduled! The men repaired my roof tile and were extremely professional and knowledgeable. Not only did they replace the damaged tiles they took time to blow off the leaves on the roof! Roof Fix treats the customer like family. They really want you to be 100% satisfied. What a pleasure to find a company that takes pride in their work and customer satisfaction. Thank you so much! Barbara and David G."

Sep 20, 2020

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"Roof Fix did a SUPER job replacing my roof in the fall of 2020. The experience of working with Roof Fix was EXTRA-Ordinary! Who knew a roof is really part of a whole system…not just shingles??? They repaired all the rotten wood of the decking and fascia. They replaced the felt and put on new gutters. When they say they are giving you a roof for life …they mean it! I had called and met with several other roofers and it was clear that Roof Fix was the company I wanted to work with. I was concerned with cost because of their commitment to doing the job perfectly. Guess what? They were totally competitive on price while hitting the work out of the park. I’m not sure there is a better roofing company out there! One other thing, they assigned an entire team to me to communicate with me (and insurance) all along the way. Roof Fix handled every aspect of my new roof. It was a blissful experience. Everything about Roof Fix and the service they rendered was more thank I could ever have expected. Thank you to each and every person at Roof Fix for making my life and home comfortable and beautiful."

Sep 10, 2020

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"I cannot say enough good things about this exceptional company. We had quite the project going including the roof replacement, cement work and patio built into roofline. The work was quick and efficient and very detailed. From the start, Joshua H. let us know what the plan was going forward as well as letting us know our options with everything from roofing material to warranty and any other questions we had. The team that worked on our patio and siding on rear of house was excellent. Sylvia went above and beyond with her team executing our dream patio. She was very personable, knowledgeable and friendly and in constant communication about what was going on the whole process. Our roof came out perfect and tied everything together and we couldn’t be any happier. JR made sure our roof was satisfactory and came back to check the final roof project."

Sep 9, 2020

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"Roof Fix is a very excellent and professional company, which I enthusiastically recommend with no reservation or hesitation. From my initial meeting with the VP of the company to the finished product of a perfectly installed roof, my impression was always “WOW!”. The installation process was seamless, due to two supervisory gentlemen, Nelson and Miguel, and the hard working crew of installers. When a huge rainstorm came out of nowhere, Miguel had his crew ( while getting soaked) rapidly cover the roof with a tarp. Without complaint, his talented group of workers quickly and flawlessly accomplished the task. The final product was a perfectly completed job. My thanks to the entire company for their professional and flawless work on my behalf."