Ridge Pro Roofing LLC

Ridge Pro Roofing LLC

Ridge Pro Roofing LLC
612 Florida Ave, Palm Harbor FL, 34683 USA

Overview

About Us

The premier residential and Commercial Roofing Contractor for the Tampa Bay Area. Our 5 star reviews and massive portfolio speaks for itself.

At-A-Glance
Member Since:
4/14/2020
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.3 (16)

Google Reviews

Contractor reviews from customers on Google

  • "My roof was 17 years old, but had no issues. There were no leaks. I faced rising house insurance costs due to its age and wanted solar panels, so after quite a bit of research and several estimates I hired Ridge Pro to install a new roof on my home. There have been multiple issues since the installation. Here are issues that I consider unresolved despite having the GAF golden pledge warranty: 1. The hot water heater vent pipe in the garage wasn't properly sealed after reroofing, causing water to freely flow into the garage. This damaged the ceiling. Ridge Pro applied caulking to stop the leak but left my ceiling looking like this (see attached photo). 2. There was water intrusion into the master bathroom, staining the ceiling. I had to call them out several times over the course of a year as their fixes - applying cement/caulking to a valley on the roof - took numerous applications to stop the leak. Given the roof design, I feel like a secondary barrier should have been applied as a proper fix rather than bandaids. I don't know how long it will take before it leaks again. 3. There was water intrusion into my dining room. Water flowed into the walls, damaging the framing and sheetrock inside the walls and window framing, as well as my hardwood floors. The flooring in my dining room is no longer available to patch the 4'x4' area of dark staining and warping. 4. Soffit wood framing has water damage because water because it was soaking through the wood deck. You can see from the attached photo the plywood deck was replaced (original deck had shielding on the bottom) but extensive wood rot is present. 5. Starter shingles are poorly cut and have negative overhang. I don't think it should be normal to have to call your roofer dozens of times after a new roof install. I don't think you should need to buy a thermal camera to check how wet your ceilings are each morning. When I spoke to GAF warranty department, they said I should contact the contractor (Ridge Pro) to have the flashing and ceiling damage addressed, but those items are not GAF warranty claims because its not related to a GAF product. You can see from the owner response below that they are not interested in addressing the issues I've brought up and are instead claiming its not an issue because GAF doesn't consider it an issue. I last reached out directly to Doug (General Manager at Ridge Pro) via email on December 10th asking for their insurance information so I can file against it, but he hasn't responded to me. As a result I am reluctantly leaving this review to reflect the condition my house has been left in. UPDATE: Jan 2022, as a result of the leak described in #3 above, I was forced to hire a different GAF roofer to make the repairs to prevent further water intrusion. The repair was made by a GAF certified roofer who pointed out that the leak occurred on the decking, which had peel and stick underlayment installed without the adhesive backing removed (see attached photo). I expected Ridge Pro to cover the cost of repairs once they saw that they installed my roof incorrectly and it caused damage to my home. Remember, I had a complete re-roof by Ridge Pro for $22,500. Ridge Pro ignored my Feb 2022 email asking for their insurance information so I could file against it, as well as my Mar 2022 BBB.org complaint also asking for their insurance information. This company is trying to have my review removed by threatening me with a lawyer and claiming I'm trying to extort them for money. How about this - just give me your insurance information and I'll file a claim. If its baseless, they'll reject it."

    - J, May 3, 2022

  • "My roof was 17 years old, but had no issues. There were no leaks. I faced rising house insurance costs due to its age and wanted solar panels, so after quite a bit of research and several estimates I hired Ridge Pro to install a new roof on my home. There have been multiple issues since the installation. Here are issues that I consider unresolved despite having the GAF golden pledge warranty: 1. The hot water heater vent pipe in the garage wasn't properly sealed after reroofing, causing water to freely flow into the garage. This damaged the ceiling. Ridge Pro applied caulking to stop the leak but left my ceiling looking like this (see attached photo). 2. There was water intrusion into the master bathroom, staining the ceiling. I had to call them out several times over the course of a year as their fixes - applying cement/caulking to a valley on the roof - took numerous applications to stop the leak. Given the roof design, I feel like a secondary barrier should have been applied as a proper fix rather than bandaids. I don't know how long it will take before it leaks again. 3. There was water intrusion into my dining room. Water flowed into the walls, damaging the framing and sheetrock inside the walls and window framing, as well as my hardwood floors. When I discovered the damage I inspected the area and saw stucco damage under the flashing. The flooring in my dining room is no longer available to patch the 4'x4' area of dark staining and warping. 4. Soffit wood framing has water damage because water is not being redirected off the roof properly. You can see from the attached photo the plywood deck was replaced (original deck had shielding on the bottom) but extensive wood rot is present. 5. Starter shingles are poorly cut and have negative overhang. I don't think it should be normal to have to call your roofer dozens of times after a new roof install. I don't think you should need to buy a thermal camera to check how wet your ceilings are each morning. When I spoke to GAF warranty department, they said I should contact the contractor (Ridge Pro) to have the flashing and ceiling damage addressed, but those items are not GAF warranty claims because its not related to a GAF product. You can see from the owner response below that they are not interested in addressing the issues I've brought up and are instead claiming its not an issue because GAF doesn't consider it an issue. I last reached out directly to Doug (General Manager at Ridge Pro) via email on December 10th asking for their insurance information so I can file against it, but he hasn't responded to me. As a result I am reluctantly leaving this review to reflect the condition my house has been left in. UPDATE: Jan 2022, as a result of the leak described in #3 above, I was forced to hire a different GAF roofer to make the repairs to prevent further water intrusion. The repair was made by a GAF certified roofer who pointed out that the leak occurred on the decking, which had peel and stick underlayment installed without the adhesive backing removed (see attached photo). I expected Ridge Pro to cover the cost of repairs once they saw that they installed my roof incorrectly and it caused damage to my home. Remember, I had a complete re-roof by Ridge Pro for $22,500. Ridge Pro ignored my Feb 2022 email asking for their insurance information so I could file against it, as well as my Mar 2022 BBB.org complaint also asking for their insurance information. This company is trying to have my review removed by threatening me with a lawyer and claiming I'm trying to extort them for money. How about this - just give me your insurance information and I'll file a claim. If its baseless, they'll reject it."

    - J, May 3, 2022

  • "I found all of this roofing material in a clogged downspout. Several leaks have been identified by an inspector. Not very happy with the report. RPR returned several times for roof "repair" work. Would not recommend."

    - K.P, Jan 18, 2022

See All Google
4.3 (16)

Google Reviews

Contractor reviews from customers on Google

  • "My roof was 17 years old, but had no issues. There were no leaks. I faced rising house insurance costs due to its age and wanted solar panels, so after quite a bit of research and several estimates I hired Ridge Pro to install a new roof on my home. There have been multiple issues since the installation. Here are issues that I consider unresolved despite having the GAF golden pledge warranty: 1. The hot water heater vent pipe in the garage wasn't properly sealed after reroofing, causing water to freely flow into the garage. This damaged the ceiling. Ridge Pro applied caulking to stop the leak but left my ceiling looking like this (see attached photo). 2. There was water intrusion into the master bathroom, staining the ceiling. I had to call them out several times over the course of a year as their fixes - applying cement/caulking to a valley on the roof - took numerous applications to stop the leak. Given the roof design, I feel like a secondary barrier should have been applied as a proper fix rather than bandaids. I don't know how long it will take before it leaks again. 3. There was water intrusion into my dining room. Water flowed into the walls, damaging the framing and sheetrock inside the walls and window framing, as well as my hardwood floors. The flooring in my dining room is no longer available to patch the 4'x4' area of dark staining and warping. 4. Soffit wood framing has water damage because water because it was soaking through the wood deck. You can see from the attached photo the plywood deck was replaced (original deck had shielding on the bottom) but extensive wood rot is present. 5. Starter shingles are poorly cut and have negative overhang. I don't think it should be normal to have to call your roofer dozens of times after a new roof install. I don't think you should need to buy a thermal camera to check how wet your ceilings are each morning. When I spoke to GAF warranty department, they said I should contact the contractor (Ridge Pro) to have the flashing and ceiling damage addressed, but those items are not GAF warranty claims because its not related to a GAF product. You can see from the owner response below that they are not interested in addressing the issues I've brought up and are instead claiming its not an issue because GAF doesn't consider it an issue. I last reached out directly to Doug (General Manager at Ridge Pro) via email on December 10th asking for their insurance information so I can file against it, but he hasn't responded to me. As a result I am reluctantly leaving this review to reflect the condition my house has been left in. UPDATE: Jan 2022, as a result of the leak described in #3 above, I was forced to hire a different GAF roofer to make the repairs to prevent further water intrusion. The repair was made by a GAF certified roofer who pointed out that the leak occurred on the decking, which had peel and stick underlayment installed without the adhesive backing removed (see attached photo). I expected Ridge Pro to cover the cost of repairs once they saw that they installed my roof incorrectly and it caused damage to my home. Remember, I had a complete re-roof by Ridge Pro for $22,500. Ridge Pro ignored my Feb 2022 email asking for their insurance information so I could file against it, as well as my Mar 2022 BBB.org complaint also asking for their insurance information. This company is trying to have my review removed by threatening me with a lawyer and claiming I'm trying to extort them for money. How about this - just give me your insurance information and I'll file a claim. If its baseless, they'll reject it."

    - J

  • "My roof was 17 years old, but had no issues. There were no leaks. I faced rising house insurance costs due to its age and wanted solar panels, so after quite a bit of research and several estimates I hired Ridge Pro to install a new roof on my home. There have been multiple issues since the installation. Here are issues that I consider unresolved despite having the GAF golden pledge warranty: 1. The hot water heater vent pipe in the garage wasn't properly sealed after reroofing, causing water to freely flow into the garage. This damaged the ceiling. Ridge Pro applied caulking to stop the leak but left my ceiling looking like this (see attached photo). 2. There was water intrusion into the master bathroom, staining the ceiling. I had to call them out several times over the course of a year as their fixes - applying cement/caulking to a valley on the roof - took numerous applications to stop the leak. Given the roof design, I feel like a secondary barrier should have been applied as a proper fix rather than bandaids. I don't know how long it will take before it leaks again. 3. There was water intrusion into my dining room. Water flowed into the walls, damaging the framing and sheetrock inside the walls and window framing, as well as my hardwood floors. When I discovered the damage I inspected the area and saw stucco damage under the flashing. The flooring in my dining room is no longer available to patch the 4'x4' area of dark staining and warping. 4. Soffit wood framing has water damage because water is not being redirected off the roof properly. You can see from the attached photo the plywood deck was replaced (original deck had shielding on the bottom) but extensive wood rot is present. 5. Starter shingles are poorly cut and have negative overhang. I don't think it should be normal to have to call your roofer dozens of times after a new roof install. I don't think you should need to buy a thermal camera to check how wet your ceilings are each morning. When I spoke to GAF warranty department, they said I should contact the contractor (Ridge Pro) to have the flashing and ceiling damage addressed, but those items are not GAF warranty claims because its not related to a GAF product. You can see from the owner response below that they are not interested in addressing the issues I've brought up and are instead claiming its not an issue because GAF doesn't consider it an issue. I last reached out directly to Doug (General Manager at Ridge Pro) via email on December 10th asking for their insurance information so I can file against it, but he hasn't responded to me. As a result I am reluctantly leaving this review to reflect the condition my house has been left in. UPDATE: Jan 2022, as a result of the leak described in #3 above, I was forced to hire a different GAF roofer to make the repairs to prevent further water intrusion. The repair was made by a GAF certified roofer who pointed out that the leak occurred on the decking, which had peel and stick underlayment installed without the adhesive backing removed (see attached photo). I expected Ridge Pro to cover the cost of repairs once they saw that they installed my roof incorrectly and it caused damage to my home. Remember, I had a complete re-roof by Ridge Pro for $22,500. Ridge Pro ignored my Feb 2022 email asking for their insurance information so I could file against it, as well as my Mar 2022 BBB.org complaint also asking for their insurance information. This company is trying to have my review removed by threatening me with a lawyer and claiming I'm trying to extort them for money. How about this - just give me your insurance information and I'll file a claim. If its baseless, they'll reject it."

    - J

  • "I found all of this roofing material in a clogged downspout. Several leaks have been identified by an inspector. Not very happy with the report. RPR returned several times for roof "repair" work. Would not recommend."

    - K.P.

  • "My roof was 17 years old, but had no issues. There were no leaks. I faced rising house insurance costs due to its age and wanted solar panels, so after quite a bit of research and several estimates I hired Ridge Pro to install a new roof on my home. There have been multiple issues since the installation. Here are issues that I consider unresolved despite having the GAF golden pledge warranty: 1. The hot water heater vent pipe in the garage wasn't properly sealed after reroofing, causing water to freely flow into the garage. This damaged the ceiling. Ridge Pro applied caulking to stop the leak but left my ceiling looking like this (see attached photo). 2. There was water intrusion into the master bathroom, staining the ceiling. I had to call them out several times over the course of a year as their fixes - applying cement/caulking to a valley on the roof - took numerous applications to stop the leak. Given the roof design, I feel like a secondary barrier should have been applied as a proper fix rather than bandaids. I don't know how long it will take before it leaks again. 3. Ridge pro did not replace the flashing in the front of the house during the reroof and I ended up with water intrusion into my dining room. Water flowed into the walls, damaging the framing and sheetrock inside the walls and window framing, as well as my hardwood floors. When I discovered the damage I inspected the area and saw stucco damage under the flashing. The flooring in my dining room is no longer available to patch the 4'x4' area of dark staining and warping. 4. Soffit wood framing has water damage because water is not being redirected off the roof properly. You can see from the attached photo the plywood deck was replaced (original deck had shielding on the bottom) but extensive wood rot is present. 5. Starter shingles are poorly cut and have negative overhang. I don't think it should be normal to have to call your roofer dozens of times after a new roof install. I don't think you should need to buy a thermal camera to check how wet your ceilings are each morning. When I spoke to GAF warranty department, they said I should contact the contractor (Ridge Pro) to have the flashing and ceiling damage addressed, but those items are not GAF warranty claims because its not related to a GAF product. You can see from the owner response below that they are not interested in addressing the issues I've brought up and are instead claiming its not an issue because GAF doesn't consider it an issue. I last reached out directly to Doug (General Manager at Ridge Pro) via email on December 10th, but he hasn't responded to me. As a result I am reluctantly leaving this review to reflect the condition my house has been left in. I don't think it's a lot to ask for the items above to be addressed. Meanwhile if Ridge Pro continues to refuses to make the repairs, I'll have to pay out of pocket for someone else to make them. So far I've received a $3,600 estimate from another GAF certified master elite installer to rework the two valleys where leaks have originated from, and to repair the rotting wood (soffit baseboard area)."

    - J

  • "My roof was 17 years old, but had no issues. There were no leaks. I faced rising house insurance costs due to its age and wanted solar panels, so after quite a bit of research and several estimates I hired Ridge Pro to install a new roof on my home. There have been multiple issues since the installation. Here are issues that I consider unresolved despite having the GAF golden pledge warranty: 1. The hot water heater vent pipe in the garage wasn't properly sealed after reroofing, causing water to freely flow into the garage. This damaged the ceiling. Ridge Pro applied caulking to stop the leak but left my ceiling looking like this (see attached photo). 2. There was water intrusion into the master bathroom, staining the ceiling. I had to call them out several times over the course of a year as their fixes - applying cement/caulking to a valley on the roof - took numerous applications to stop the leak. Given the roof design, I feel like a secondary barrier should have been applied as a proper fix rather than bandaids. I don't know how long it will take before it leaks again. 3. Ridge pro did not replace the flashing in the front of the house during the reroof and I ended up with water intrusion into my dining room. Water flowed into the walls, damaging the framing and sheetrock inside the walls and window framing, as well as my hardwood floors. When I discovered the damage I inspected the area and saw stucco damage under the flashing. The flooring in my dining room is no longer available to patch the 4'x4' area of dark staining and warping. 4. Soffit wood framing has water damage because water is not being redirected off the roof properly. You can see from the attached photo the plywood deck was replaced (original deck had shielding on the bottom) but extensive wood rot is present. 5. Starter shingles are poorly cut and have negative overhang. I don't think it should be normal to have to call your roofer dozens of times after a new roof install. I don't think you should need to buy a thermal camera to check how wet your ceilings are each morning. The only way I've been able to get Ridge Pro out to the house this last year is to file GAF warranty claims. Prior to filing a warranty claim, they would tell me they are "coming out next week", but don't show up. When I call the following week, I'm given excuses such as "The truck broke down", or "We are having staffing shortages because of covid". After months of this, I tried filing a GAF warranty claim. Once a GAF warranty claim is submitted, they are responsive, showing up within days. But they come out and slap (what I consider) bandaids on the roof instead of making the required repairs. If the issue is not applicable to a GAF warranty claim (i.e; damaged ceiling, flashing not in a valley, etc), they are unwilling to do any work. When I spoke to GAF warranty department, they said I should contact the contractor (Ridge Pro) to have the flashing and ceiling damage addressed, but those items are not GAF warranty claims because its not related to a GAF product. You can see from the owner response below that they are not interested in addressing the issues I've brought up and are instead claiming its not an issue because GAF doesn't consider it an issue. I last reached out directly to Doug (General Manager at Ridge Pro) via email on December 10th, but he hasn't responded to me. As a result I am reluctantly leaving this review to reflect the condition my house has been left in. I don't think it's a lot to ask for the items above to be addressed. Meanwhile if Ridge Pro continues to refuses to make the repairs, I'll have to pay out of pocket for someone else to make them. So far I've received a $3,600 estimate from another GAF certified elite master installer to rework the two valleys where leaks have originate from, and to repair the rotting wood (soffit baseboard area)."

    - J

  • "My roof was 17 years old, but had no issues. There were no leaks. I faced rising house insurance costs due to its age and wanted solar panels, so after quite a bit of research and several estimates I hired Ridge Pro to install a new roof on my home. There have been multiple issues since the installation. Here are issues that I consider unresolved despite having the GAF golden pledge warranty: 1. The hot water heater vent pipe in the garage wasn't properly sealed after reroofing, causing water to freely flow into the garage. This damaged the ceiling. Ridge Pro applied caulking to stop the leak but left my ceiling looking like this (see attached photo). 2. There was water intrusion into the master bathroom, staining the ceiling. I had to call them out several times over the course of a year as their fixes - applying cement/caulking to a valley on the roof - took numerous applications to stop the leak. Given the roof design, I feel like a secondary barrier should have been applied as a proper fix rather than bandaids. I don't know how long it will take before it leaks again. 3. Ridge pro did not replace the flashing in the front of the house during the reroof and I ended up with water intrusion into my dining room. Water flowed into the walls, damaging the framing and sheetrock inside the walls and window framing, as well as my hardwood floors. When I discovered the damage I inspected the area and saw stucco damage under the flashing. The flooring in my dining room is no longer available to patch the 4'x4' area of dark staining and warping. 4. Soffit wood framing has water damage because water is not being redirected off the roof properly. You can see from the attached photo the plywood deck was replaced (original deck had shielding on the bottom) but extensive wood rot is present. 5. Starter singles are poorly cut, and do not extend over the drip edge. I don't think it should be normal to have to call your roofer dozens of times after a new roof install. I don't think you should need to buy a thermal camera to check how wet your ceilings are each morning. The only way I've been able to get Ridge Pro out to the house this last year is to file GAF warranty claims. Prior to filing a warranty claim, they would tell me they are "coming out next week", but don't show up. When I call the following week, I'm given excuses such as "The truck broke down", or "We are having staffing shortages because of covid". After months of this, I tried filing a GAF warranty claim. Once a GAF warranty claim is submitted, they are responsive, showing up within days. But they come out and slap (what I consider) bandaids on the roof instead of making the required repairs. If the issue is not applicable to a GAF warranty claim (i.e; damaged ceiling, flashing not in a valley, etc), they are unwilling to do any work. When I spoke to GAF warranty department, they said I should contact the contractor (Ridge Pro) to have the flashing and ceiling damage addressed, but those items are not GAF warranty claims because its not related to a GAF product. You can see from the owner response below that they are not interested in addressing the issues I've brought up and are instead claiming its not an issue because GAF doesn't consider it an issue. I last reached out directly to Doug (General Manager at Ridge Pro) via email on December 10th, but he hasn't responded to me. As a result I am reluctantly leaving this review to reflect the condition my house has been left in. I don't think it's a lot to ask for the 5 items above to be addressed. Meanwhile if Ridge Pro continues to refuses to make the repairs, I'll have to pay out of pocket for someone else to make them. So far I've received a $3,600 estimate from another GAF certified elite master installer to rework the two valleys where leaks have originate from, and to repair the rotting wood (soffit baseboard area)."

    - J

  • "Solid roof; poor service with repairing losened gutters. Found this support brace and other debris clogging my Lanai downspout. Still waiting for the warranty paper work a month after project completion."

    - K.P.

  • "Doug provided us with excellent service.He is professional, punctual and affordable. Highly recommend!"

    - A.A.

  • "The owner and employees are very knowledgeable and prompt with timing which is very important to me. They were honest , efficient, professional , and provided me quality work in a timely manner. I definitely will use this company again and I absolutely recommend them to anyone who is looking for quality work , performed quickly and by trained professionals .A big thank you goes out to Doug and everyone else affiliated with Ridge Pro Roofing!! You guys are great and I will be contacting you in the future for my upcoming projects."

    - C.D.

  • "I needed to post a shout out to Ridge Pro Roofing. I had extensive damage to my roof and it needed to be replaced. I contacted 4 roofing companies, 1 never even left me a bid 1 was twice as much as anyone else 1 was going to take 8 weeks to get me on the schedule and was more expensice 1 was Ridge Pro... Not only did they have the best prices, best warranty (from the manufacturer) but they didn't waste my time with any high pressure sales tactics. Finished the job in 1.5 days, left the property meticulously clean.. ordered me a special dumpster for pavers. Just so happy with how everything came out and the care they gave to the property. Amazing company and amazing crew."

    - M.J.

  • "Ridge Pro was contracted to re-shingle our entire townhome community. They offered a quality product at a competitive price. I was perhaps most impressed with the service provided during the project. Johnny, the project supervisor, was a “hands-on” leader of the crew. Not only did he direct the roofing crew and keep them on task, but he also walked the neighborhood cleaning up debris and nails on a daily basis. In a project of this magnitude, problems are inevitable; however, Johnny was approachable and responsive to the needs of the homeowners and quickly sought resolution to any issues as they arose. Good customer service goes a long way in business referrals, and Johnny and the staff at Ridge Pro were exemplary in the roofing project of our community."

    - M.C.

  • "Ridge Pro was extremely professional from start to finish. They took the time to meet instead of dropping off paperwork about their services. Their roofing team showed up on the dates scheduled & the job was completed on time. They are a quality driven & efficient roofing company. All the while maintaining a clean work environment. I really feel that customer service is paramount to Ridge Pro Roofing- quality products, professional team & numerous positive customer service reviews. I highly recommend Ridge Pro for your residential & commercial roofing needs."

    - D.V.

  • "RidgePro completely re shingled 58 Townhomes each with 3 residences. They also did our pool house. The workers as well as the supervisors were courteous, Attentive and responsive to our needs. The results on this very large project were excellent. Highly recommended."

    - C.P.

  • "I had Ridge Pro replace my shingle roof with a new standing seam metal roof. I was very cautious about hiring a company to do a metal roof knowing that it is a specific skill set that a lot of roofing companies don't do. Ridge Pro was very specific about the materials used and the exact installation procedure they use, which impressed me because I couldn't get many specifics from other roofing companies I talked to. The installation went just as they told me it would go and I couldn't be happier with the results. If you're looking for an honest, reasonably priced company that will do what they say, this is your company. Highly recommended."

    - J.M.

  • "I hired Ridge Pro after meeting with a few other local companies. Unlike the others that I met with, they actually came out and went over everything with me instead of leaving me a piece of paper under my door. They got out to do the job within a couple of weeks and the job went off without a hitch. Everything passed building inspection and I was able to get my wind mitigation certificate signed off on too. Very pleased."

    - E.G.

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