Recovery Roofing & Restoration
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Recovery Roofing & Restoration

Recovery Roofing & Restoration
1738 Hillandale Rd Ste 102, Durham NC, 27705 USA
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Overview

About Us

Recovery Roofing is a full service roofing company offering both residential and commercial services. We have the ability to handle the smallest of repairs to the largest of replacements. Whether it's a steep-slope shingle roof or a low-slope membrane needing repair or replacement, Recovery Roofing has the training, certifications, and the experience to do the job right...the first time. Give us a call for your free estimate: 919-371-8990 or visit us at our website/social media sites.

At-A-Glance
Member Since:
8/7/2018
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.5 (92)

Google Reviews

Contractor reviews from customers on Google

  • "While I had high hopes for this company after they came out to evaluate my roofing issue, the promises of a quote were left unanswered. I reached out 3 times and was told the quote would come in a day or two but it never happened. Very disappointed."

    - T.L, Apr 25, 2022

  • "What a great job they did on my roof repairs and new shingles! A very professional job by all including the work crew! Chris took care of all the insurance matters and Josh and Matt took care of the rest! In addition to the new roof they also finished up some siding and painting concerns I had. The guys and girls that did the manual work were friendly, fantastic and quick and they left the premises clean as a pin when they left! Recovery has their mess together and my Wife & I highly recommend them. Thanks Recovery!!"

    - P.M, Feb 24, 2022

  • "A great experience! From our initial meeting to final clean-up, everyone I met from Recovery Roofing was professional, on-time, friendly, and very easy to deal with. The installation crew was impressive and did great work. Will definitely use again if I ever need any work done!"

    - R.M, Dec 2, 2021

See All Google
4.5 (92)

Google Reviews

Contractor reviews from customers on Google

  • "While I had high hopes for this company after they came out to evaluate my roofing issue, the promises of a quote were left unanswered. I reached out 3 times and was told the quote would come in a day or two but it never happened. Very disappointed."

    - T.L.

  • "What a great job they did on my roof repairs and new shingles! A very professional job by all including the work crew! Chris took care of all the insurance matters and Josh and Matt took care of the rest! In addition to the new roof they also finished up some siding and painting concerns I had. The guys and girls that did the manual work were friendly, fantastic and quick and they left the premises clean as a pin when they left! Recovery has their mess together and my Wife & I highly recommend them. Thanks Recovery!!"

    - P.M.

  • "A great experience! From our initial meeting to final clean-up, everyone I met from Recovery Roofing was professional, on-time, friendly, and very easy to deal with. The installation crew was impressive and did great work. Will definitely use again if I ever need any work done!"

    - R.M.

  • "We just had our roof replaced with metal. It looks absolutely awesome. I did not quite realize that each panel was made specifically for our house and the custom work they did was beautiful"

    - C.M.

  • "Where do I begin? Salesman Reggie came out and tried to talk me OUT of buying a skylight. He started telling me how great SolaTubes were instead, and I should look into them. I brought to his attention the fact that he’d just walked by two SolaTubes on his way in, and I had three more throughout the house. No, what I wanted here was an operable, solar skylight above my bed so I could look out at night, see the stars, and ventilate the room on hot days. This is a conversation he now swears we never had, yet it was my entire reason for getting a solar skylight! He made out a work order that had his carpenter removing two skylights… but I don’t have any other skylights. Reggie said, oops. I called the national chatline and sure enough, he'd put in the wrong size, so I corrected it. I asked him if he could ADD A SHADE to the work order, a solar one. No prob, he said. He’d make sure it was yellow to match my room. That solar shade was two lines AWAY from the order for the solar window on the work order. Note that by installation day, the company installer said his work order said he was there to REPLACE a skylight, not install a new one. Good ol’ Reggie! Reggie spoke with the independent carpenter I had to hire, since Recovery Roofing, a roofing company, refused to do the cut-through or finish that hole on the inside. ??? Apparently what he told him was faulty because the (standard-sized) window arrived – damaged; they hadn’t checked it in the box though the owner declared hotly that this was happening a LOT lately. Shouldn’t they inspect their products when they arrive? – their company installer wouldn’t install it, because the cut rafters hadn’t been supported and the skylight would eventually fall through the roof. The owner (who’d been so nice to me previously) yelled that I’d better find a carpenter FAST to fix things. I asked him to recommend someone, since he’s in the business. He refused. “We don’t do that.” (He also talked on the phone, complaining about Reggie, whom he later told me was an upstanding employee.) It took TWO DAYS of solid panic phone calling to find a carpenter who could come immediately. The owner yelled at me for taking so long. Finally the skylight was installed. It wasn’t solar. I’d mentioned all along in phone calls to Reggie and the receptionist that this was supposed to be a solar, operable skylight. Now the receptionist and owner told me that no, that pertained only to the shade. So Reggie then said he’d cleared with the owner that the skylight could be replaced with the correct model for about $700 more. This seemed fair to me, and I approved the new work order. Two days later the owner called me and said NO WAY. He was tired of working with me. They were not taking the skylight (a standard size, remember) back. I would have to pay for it AND the new skylight. I’m not built of money. I can’t afford that. I accepted the skylight as is (they STILL haven’t picked up their trash from the install), and will live with it. (PS: the shade came in: beige, not yellow.) But I can warn y’all out there. This is what to expect from Reggie and the owner of Recovery Roofing."

    - C.S.

  • "We used Recovery Roofing in the spring, approximately 6 months ago for some roof repair and gutter repair. Specifically, our roof was leaking in one section and we were told it was repaired and the job was completed. 6 months later it is leaking again in the same exact spot. We were told there is no warranty due to them not installing the roof, but since it is leaking exactly where they worked/repaired, then this is very disappointing. The overall work seemed very neglected. Good luck. Reply to owner: The service is under my wife's name. If you would like to discuss please let us know and we will call. Just felt it was necessary to post this review as the service was sub par."

    - J.L.

  • "I have used Recovery Roofing & Restoration for multiple projects. From assessment to quote to job completion I've always been happy with their work. Most recently had them rebuild my cedar chimney. It looks great and the guys were professional, clean, and thorough on site!"

    - A.G.

  • "The entire team at Recovery was fabulous to work with! The jobs were done timely and communication with Kelli was great! I will definitely recommend them to friends and family!"

    - L.H.

  • "We had damaged roof and gutters to repair from the year before last. Chris Walkup from Recovery Roofing kindly inspected the roof and patiently worked with adjuster and finalized a sound repair plan with us. Before the actual repair, the lead of the repair teams, Josh, contacted us and explained in detail how the work was going to be done. The repair teams, roof and gutter, came to get work done on different days. They were also willing to adjust their schedule according to ours, which we greatly appreciated. During the process, office manager Kelly was also super helpful in keeping us informed and answering questions we had. Thank you!"

    - Y.C.

  • "Cody Walkup was absolutely great to work with as the inspector on the project. He was responsive, came to my house a few times and gave me estimates. After that, it got a little dicy. I didn't hear anything to schedule the roof work to be done for a while and then after a scheduled 3 weeks out I didn't hear anything and had to reach out to see if the work was still happening the day before just to make sure I had my days right. Once confirmed, they showed up climbed on my roof at 7am and got to work with no warning, no knock on the door, no "we're on the way" or anything, which I was okay with since it was 7am but they also never announced they were leaving or any next steps. I also never saw anyone do any additional checks or cleaning as promised (it may have happened without announcement). I also never received any vocal communication once the work was done at all, just an emailed receipt 2 weeks later. I guess the work was done and satisfactory but nobody has asked, nobody had me inspect anything after (not that I'd know what I was looking for) --- very strange to have such little communication though. All-in-all, the work was completed in a timely fashion and I didn't really have to do anything but would have appreciated a bit more communication."

    - C.B.

  • "I purchased a house that unknown to us (or the inspector) had a major roof leak. I had to put buckets out when it rained. Apparently it was a complicated issue as I had roofers come out to tell me they could not help. A different roofer "fixed" the problem with no improvement. I called Recovery Roofing. It took a few visits but they did not give up. Dan was awesome. He stayed on top of it, calling to check on us, sending people out to check on the roof and helping me find other contractors (brick repair) needed. I can not thank Recovery Roofing and Dan enough for helping me."

    - B.C.

  • "Good work, scheduling is sometimes a challenge. They have done 2 jobs and would call on them again."

    - M.M.

  • "Recovery Roofing repaired a TPO roof on our store that has been leaking. Other companies could not find the leak. Like 3 other companies. Matt did!! No more worries"

    - L.M.

  • "Referred by my neighbor. Simple fix that did not cost much. I highly recommend!"

    - J.W.

  • "We had a great experience with Recovery Roofing and Restoration. We had water leaking into our master bedroom during several rainstorms due to a leak related to satellite dishes placed on our roof by the previous homeowners. They sent someone out to assess the situation promptly and got us scheduled within a week. They removed the satellite dishes and repaired the roof, including replacing rotted wood, all for a very reasonable price. When I had a small concern regarding a misunderstanding related to the total cost, Dan Hales was very helpful in clearing up the misunderstanding and gave me a small discount, even though the misunderstanding was on my end. I would definitely recommend them to anyone, both for the quality of the work and for their customer service."

    - D.P.

  • "Reginald came out for the estimate. He was super professional and did a thorough job checking the roof and gutter areas. But most importantly, he advised me on what was best for me and my house. He did not push any unneeded repairs for the sake of getting business. There is not an opportunity for us to do business at this time. But, they will be my first call the next time I need something."

    - M.M.

  • "I had a pretty serious leaking issue on a roof/chimney with multiple pitch changes. I had several roofing and chimney companies come out and none could identify the source of the problem. Between the various attic spaces versus the way the roof appears from outside, they just weren't going far enough to see the problem areas. Finally I had Elias from Recovery Roofing and Restoration come out and he was determined to understand what was going on. He spent over an hour crawling around in the attic and walking the roof until finally he identified the issue. I am so grateful for his persistence because without him I would still have water leaking into my living room and no answers in sight! I look forward to doing business with Elias and Recovery Roofing and Restoration in the future."

    - T.H.

  • "They sent Reggie Smith out to me -- I had just a single shingle off -- and he fixed it free of charge since I had the replacement shingles left over from when the roof was done. Highly recommend -- they had come recommended to me from my mom who had work done with them over the summer. 5/5 stars!"

    - C.C.

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4.5 (2)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "GOOD CUSTOMER SERVICE"

    - W.W, | Hillsborough NC
    Aug 13, 2020

  • "EXCELLENT contractor"

    - J.T, | Raleigh NC
    Jun 26, 2020

4.5 (2)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "GOOD CUSTOMER SERVICE"

    - W.W, | Hillsborough NC

  • "EXCELLENT contractor"

    - J.T, | Raleigh NC

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