Phoenix Exteriors LLC

☆ ☆ ☆ ☆ ☆

"Eric, Cara, Nathan, Juan and Edgar (along with all of the installers) absolutely blew me away with the quality, attention to detail, professionalism, communication, and overall support on this project. I was in the middle of a logistical nightmare quickly approaching an install deadline for my solar project. I knew I needed a roof, but was under the impression my old roof was sufficient enough to install solar and then in a few years, do a roof replacement. When the installers came out, they graciously informed me that whoever suggested that I could install solar on this roof was dead wrong. *imagine my surprise* Eric called me after learning about this issue and his entire team has worked hard to make sure that my deadlines were met. Did they have to go above and beyond? No. Did they have to personally drive out samples twice on a weekend? No. Did they have to check on progress and paperwork during a vacation? No. Did they have to spend hours researching and fighting on my behalf with my insurance company? No. But they did all of this (and more). As a homebuilder in the Middle Tennessee area, I have never seen this level of customer service and dedication from a contractor. I wish I had a Phoenix Exteriors when I was building down there!! Eric and the Phoenix Exteriors team have earned a lifelong customer for any roofing/exterior work I need. I'll recommend them to anyone I know, and I can't thank them enough for treating us like family. Thanks Phoenix Exteriors!!!"

☆ ☆ ☆ ☆ ☆

"We ordered a new roof from Phoenix Exteriors in late September. We had a signed agreement for a new roof with Corey Cross & our roof still sits unrepaired. I gave Corey a deposit of $5,496.61 Oct. 3rd & still do not have a new roof. Phoenix Exteriors refused to honor the contract & refused to refund. This is a breach of contract for nonperformance. My wife tried to contact Corey & Nathan many times & they did not return her texts or calls. Nathan said pay for ice & water shield to code. Original contract states that this & all repairs will be to code. Nathan then requested we pay $855 for chimney flashing. They agreed to repair our severely damaged soffits & then later tried to remove this. We were told the roof would be complete in about 4 weeks in late Sept. & now in February, they left us with a severely damaged roof. We told Cara Rojas that their company has breached the original contract & we need a full refund & ignored. Corey from Phoenix Exteriors also has in the original contract 5 free boards & Nathan tried to change it to no free boards later. This is yet another breach. Phoenix Exteriors failed to apply for the permit for this roof. We were asked in Oct. about a permit & told the permit would be ordered, yet Cara contacted us in December & no permit. This is another breach for nonperformance. I then contacted the owner, Eric Stanis. He refused to honor the original contract & refused to refund. He blamed us & told us to cancel the contract which they have already breached many times & he will charge us cancellation fees they will determine. This is theft. Because of their negligence and multiple breaches this contract has been null and void for months. The contract states that if acceptance is declined by Phoenix Exteriors for any reason, all deposited monies will be refunded by Phoenix Exteriors. They declined to abide by this contract & have declined to refund all monies. The contract also states that any modifications to this contract which change the cost, materials, work to be performed, or the estimated completion date must be in writing & signed by all parties. We never signed the proposed changes. Because these breaches on their part, we are owed our $5,496.61 which they are illegally still holding and refusing to refund. Phoenix is also lying when they stated funds are released. No funds have ever been released to us. Company later claimed they released funds minus their cancellation fees they will determine. The only funds that will be accepted to be released is the $5,496.61. If this is not received, we will be forced to sue for additional damages your company's negligence has caused our roof. Pictures attached are what Phoenix has left us with, including the highly stressful situation they created."

☆ ☆ ☆ ☆ ☆

"A very professional roofing company. Our roof was damaged by storm and hail and Phoenix handled the repair from start to finish. They made the whole process and fix painless and hassle free. From working with our insurance company, the adjusters and scheduled the repair took a stressful situation and made it stress free. We are very pleased with our decision to cooperate with Phoenix. We have already recommended Phoenix to others and will continue to do so. Thanks Corey, Juan and his team. Jack B."