New Castle Installs
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New Castle Installs

New Castle Installs
1560 S Carol St, Meridian ID, 83646 USA
CALL US

Overview

About Us

At New Castle Installs, LLC, we take great pride in our experience, expertise, quality, and the customer service that we provide. It is our mission to provide excellent workmanship, and complete customer satisfaction from start to finish. We are a Master Elite GAF contractor, offering roofing, siding, windows, gutters and bath remodels.

At-A-Glance
Member Since:
2/18/2020

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.8 (351)

Google Reviews

Contractor reviews from customers on Google

  • "Ryan and Ben came out and we are excited to move forward with there Gaf weather stopper roof! They were awesome to work with and can't wit for our new windows also."

    - C.A, May 20, 2022

  • "Ryan was extremely professional and knowledgeable. He took the time to explain product options. By far the highest quality product and the price was 30% less than all other bids I have received from other companies."

    - M.S, Apr 21, 2022

  • "I asked for a bid so I could plan financially for the project. Jeff came that very week and did a roof inspection. He took pictures then explained to me what he had found. He also explained different financing options that the company had if I wanted to use them. He was not pushy but was very informative. I haven’t decided yet how I will proceed but feel confident about the situation."

    - D.A, Mar 19, 2022

See All Google
4.8 (351)

Google Reviews

Contractor reviews from customers on Google

  • "Ryan and Ben came out and we are excited to move forward with there Gaf weather stopper roof! They were awesome to work with and can't wit for our new windows also."

    - C.A.

  • "Ryan was extremely professional and knowledgeable. He took the time to explain product options. By far the highest quality product and the price was 30% less than all other bids I have received from other companies."

    - M.S.

  • "I asked for a bid so I could plan financially for the project. Jeff came that very week and did a roof inspection. He took pictures then explained to me what he had found. He also explained different financing options that the company had if I wanted to use them. He was not pushy but was very informative. I haven’t decided yet how I will proceed but feel confident about the situation."

    - D.A.

  • "Hired them to do a shower remodel. Told us it would take six weeks. Kept calling us to see when they could do a hard measure so we hired our contractor and a plumber to completely demolish the old shower and move the toilet. Bathroom is now totally unusable. Now they tell us it will be SIX MONTHS before they can install, not six weeks. Had we known this we would have waited to tear up our bathroom so soon and we are out over $4,000 paying a contractor and a plumber to do this work. Outrageous prices but certainly not outrageous service. Lied to us several times and Jennifer who works there just wants to talk, talk, talk, and won't ever listen. She is horrible for that company as she is rude and lies and has no respect for the customer."

    - N.S.

  • "Had new castle out to look at my second bathroom. They did our first and it turned out great. Ryan was amazing to work with. Very nice and professional. Thank you guys"

    - M.H.

  • "Ryan came out and did and inspection and quote for new siding on my house. He was incredibly nice and professional. He was very straight forward and explained my options clearly. I would definitely recommend giving them a call for your house projects!"

    - V.M.

  • "Ryan and Jeff were fantastic to work with. Amazing company. Thank you guys"

    - P.R.

  • "Everyone at New Castle Installs have been professional, knowledgeable, really, just nice people. Ryan came out to inspect our 30 year old roof, found a crack in my skylight, and mold starting to form in the attic. We had a new roof within 2 weeks. The crew was amazing, got it done in 1 day, and left the landscape cleaner than it was before they got there. Highly recommend New Castle Installs."

    - G.W.

  • "Jeff Kelley came out today and helped us with are new bath room and roof replacement you Coiuldnt ask for a nicer guy. We are so happy with this service. Highly recommend"

    - W.B.

  • "Jeff came out to our house to do an estimate for siding, and he was great. He let us know what needed to be done, what didn't need to be done, and what he thought would increase the value and livability of the home. When we are ready to go forward with our project we will definitely be working with them."

    - J.H.

  • "New Castle absolutely exceeded my expectations on this project. From the original Bid done by Jordan to the follow through and the install, they were fast, professional, and efficient. Roof looks great, they also updated the look of my roof with new vents and flashings. Pricing was very competitive, and their install window was a month faster than anyone else in the area. 10/10 Would use again on my next home."

    - B.S.

  • "Jeff was great to answer questions and give us a very competitive estimate on our roof. He didn't waste our time, but did make sure he spent the time we needed to express concerns and ask questions. I will be sure to review again when the work is done. So far, so good! Follow up: Within a few weeks of our inspection and estimate appt, New Castle installed our new roof, along new and additional venting. The installers were careful to clean up after themselves and protect our property during the install. They were done in 2 days and the roof looks great. I appreciate them working full days to get the job done, so we didn't have the wood underneath or pre-shingle materials exposed to weather for long."

    - D.B.

  • "Made a consultation today with New Castle Installs today. Jeff came out and provided awesome service same day. We ended up purchasing from him right away. Very professional, personable and helpful. If you want QUALITY and service give them a call!"

    - D.V.

  • "Jeff Kelley was a great help and very informative. His professionalism and information was extremely helpful. We will be very supportive of this company because of Jeff."

    - T.B.

  • "Jeff came out to our home and was very professional and informative. He gave advice when we asked and made the process so easy and seamless. I am so excited for our new shower!"

    - W.C.

  • "Great company and very professional.Ryan and mason came to look at our roof and we’re very knowledgeable and professional. We appreciate the honest opinion on our roof."

    - M.F.

  • "Mason was great. He was thorough and personable. Greatly appreciated these days especially!"

    - Z.P.

  • "Newcastle installs were outstanding. We love the new bathroom they created. Sean O’hara was dedicated to following up on the progress and always quickly responded to our questions. The install team was meticulous in their efforts to take care of every little detail. I would always recommend Newcastle to anyone considering a remodel."

    - J.T.

  • "Ryan and Jeff came out for a roof inspection and were extremely professional. They arrived on time and were extremely thorough. They took pictures of all issues and ensured that we were aware of anything that guaranteed needed to be fixed. They never claimed any issue they didn’t have a photo to show to back up. 100% will be using them for my roof replacement, and am already looking at their other services as well. It’s obvious they pride themselves on customer service and a quality product."

    - G

  • "We had New Castle Installs give us a quote for a new roof in May of 2019 and we recently had them come back out to get us a new quote. Mason Vanderhoff came out and did another thorough inspection of our attic and roof. He was able to get us very close to our original quote and we scheduled New Castle to do the work. We feel that this company provides quality and displays integrity. They are not the cheapest, but they provide a great deal of value with their quality materials and warranties."

    - F.S.

  • "Ryan was amazing! He was right on time and completely reviewed everything with us regarding our windows and skylight on the roof. He took pictures and went through options very thoroughly regarding types of products and payment options. We will definitely be using New Castle Installs for other projects in our home moving forward. EDIT: New Castle Installs was terrible to work with OTHER THAN Ryan. Ryan is a great salesman and is ever so accommodating and helpful. However, when it came time for our window install, we took off work and wait for an hour. When they did not show, we tried calling for a while until someone answered and stated something was wrong with one of the windows and would not be able to perform the installation that day. Did they not previously inspect the windows once they arrived to the company? Why didn’t they call us prior to the installation date? How are they going to repay me for taking vacation time? When will my windows be installed? All these questions we asked and got the run around. We had to argue with them and settled on $200 off and them coming on a Saturday morning. Once the windows were installed, about three weeks afterward, we had a leak in our irrigation system (not their fault obviously), BUT we did have water come in under the window they replaced and flood our basement bedroom. Clearly, they should have taken the window frame apart to seal the window in properly. We are now trying to get ahold of this company again to fix an issue that should have been resolved when they replaced the window."

    - J.M.

  • "This company was amazing to work with my new roof looks amazing! There customer service was excellent they did my roof and my moms roof she is up there in years and they were so easy to work with and took such good care of her I couldn’t be happier I would highly recommend this company to all my friends and family! New castle installs roofing system has the best warranty and we got an excellent price check these guy’s out!"

    - W.F.

  • "Geoff, who is one of the owners came out to inspect our roof for wind damage. He went absolutely above and beyond to get our claim approved by State farm. They ultimately offered us a repair for less than our deductible. We opted to replace our roof anyway out of our pocket as it was much needed. Geoff gave us a fair price on a high quality product. Every step was explained clearly, communication was prompt and all our questions were answered. The install took two days. The crew was on time and courtesy. There was an issue noticed at the end of Day 1 (some fascia not being removed) and we text Geoff a picture. The installers corrected this issue on day 2 and it looks great. Crew was respectful of our property and it was cleaned up well after the job was done. Geoff came the following day for a walk thru and inspection with us. I wouldn't hesitate to use this company again."

    - A.G.

  • "Thank you Ryan McCoy! Ryan came out to our house tonight to give us a bid. The house is 22 years old and we need new windows! My husband and I were so impressed with Ryan’s knowledge and just the way he treated us. He was with us about two hours…didn’t seem that long but he was thorough. He gave us a quote and we said “YES to the windows!!” We are looking forward to the install and will report back when the job is complete. Honestly if you are looking for new windows give Ryan a chance. I think this will change a lot for our house! Stay tuned!"

    - K.E.

  • "Ryan hands down had such great communication, and on time service he let us know he was on his way 15 min before arrival! I was very impressed when he came out and gave us our estimate. He was so knowledgeable, and I felt like he was very thorough inspecting our current situation with our home, our financial questions, and especially listening to our concerns to come up with the best solution for our needs. New Castle is 1 of 2 estimates we have received and were competitively priced with the other company. We have two more estimates to get but ultimately their communication and honesty are making us lean heavily towards New Castle Installs at this time. We value companies that can be honest, communicate, and stand behind their work to insure they leave you with their very best and Ryan surely did that. Thank you."

    - E.K.

  • "First off I just want to say the people that set up my appointment were very genuine and there to help. I used to roof for 15 years and when they knocked on my door they were very kind and honest. They were only one year off when they told me what the age of my roof looked like. Happy they hire professionals not just there to swindle you. They really are there to get the best deal for you. So happy with there work, I don’t know how you couldn’t give them 5 stars."

    - B.D.

  • "Ryan was amazing! He was right on time and completely reviewed everything with us regarding our windows and skylight on the roof. He took pictures and went through options very thoroughly regarding types of products and payment options. We will definitely be using New Castle Installs for other projects in our home moving forward."

    - J.M.

  • "New Castle is AMAZING! I absolutely love my windows! They were able to match the style of my Victorian home. The project was fast and easier then expected. We are doing a bathroom remodel in the spring and will definitely be using this company!!! Can't wait. We Highly recommend!"

    - A.G.

  • "Schuyler performed a high quality roof inspection, took pictures and explained the shortcuts, poor workmanship and resulting damage done by the previous contractor. His performance and presentation were beyond excellent (8 stars)!!! He was soooo knowledgeable, professional, totally believes in his product, ,and VERY thorough. His boss provided us some very awesome financial incentives they are currently offering. They use top of the top quality products and have a team of highly trained professional installers. I am so excited to see the transformation. It will immediately add 10K of value to my home. It is a win win win!"

    - A.A.

  • "We are very excited to be getting our roof done, finally, and we're SO surprised at the amazing price and how awesome the roof is going to look when it's done. Ryan McCoy came out to do the inspection and was amazing! He explained everything really well (even I understood it) and he was super friendly. We can't wait to see the much needed new roof. Thank you so much Ryan and New Castle installs!"

    - B.T.

  • "Jeff came out to our house and was very professional and nice."

    - D.S.

  • "We were referred to New castle installs from Home advisor and they made the process nice and smooth. Our sales rep, Schuyler was well informed and did a thorough job. The products they use are top quality and you cant beat a 50 year warranty. We are excited to see our new roof."

    - C.V.

  • "We meet with Jeff and Cliff who were outstanding. Both were very professional and knowledgeable. They took the time to answer all our questions and listen to our concerns. They worked very hard to give us an outstanding product in the budget we could afford. I would and will highly recommend New Castle Installations to anybody looking to remodel and improve their home!"

    - D.U.

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4.4 (19)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "EXPERT IN THE FIELD"

    - B. | Caldwell ID
    Sep 21, 2021

  • "Professional but a little careless."

    - C. | Eugene OR
    Sep 7, 2021

  • "Customer asked us not to share his/her review."

    - X.X, | Albany OR
    Aug 9, 2021

4.4 (19)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "EXPERT IN THE FIELD"

    - B. | Caldwell ID

  • "Professional but a little careless."

    - C. | Eugene OR

  • "Customer asked us not to share his/her review."

    - X.X, | Albany OR

  • "Customer asked us not to share his/her review."

    - X.X, | Garden City ID

  • "CONTRACTOR SUB-CONTRACTED OUT"

    - D. | Eugene OR

  • - C. | Caldwell ID

  • "INTEGRITY"

    - C. | Mountain Home ID

  • "Customer asked us not to share his/her review."

    - X.X, | Meridian ID

  • "EXTREMELY PROFESSIONAL & VERY"

    - A. | Boise ID

  • "Customer asked us not to share his/her review."

    - X.X, | Meridian ID

  • "SAID IT WOULD BE DONE IN"

    - L. | Meridian ID

  • "I don%27t remember who the contractor was."

    - D. | Boise ID

  • - J.T, | Boise ID

  • "Customer asked us not to share his/her review."

    - X.X, | Boise ID

  • - W.J, | Boise ID

  • "CONTRACTOR VERY COUTEOUS AND KEPT US WELL INFORMED"

    - R.F, | Caldwell ID

  • "Customer asked us not to share his/her review."

    - X.X, | Middleton ID

  • "SALES/FOREMAN/CREW-ALL EXCELLENT"

    - B.P, | Meridian ID

  • "Mr Peterson showed utmost professionalism and courtesy."

    - H.J, | Caldwell ID

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