M&M Exteriors LLC

M&M Exteriors LLC

M&M Exteriors LLC
14845 Washington St, Haymarket VA, 20169 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
6/30/2016
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.7 (10)

Google Reviews

Contractor reviews from customers on Google

  • "We hired this company to resolve some roof leak/water damage issues on our (first) house. We hired them based on the positive reviews, decent quotes, and professional presentation during the quote process. Once we signed the contract, however, there was a total flip in the approach. I guess they figured we signed the contract so they could drop the customer service act. We worked mainly with Matt, who could use some practice on how to speak to people in general and particularly customers paying him thousands of dollars. He is extremely rude. He also damaged my siding when repairing my interior wall, and took it upon himself to climb up onto my roof and saw off a piece of siding from up there and swap it out with the damaged piece. He DID NOT clear this with me, did not offer any compensation for damaging my home, and was not even going to tell me. I came outside and asked him about the siding he was holding and he said “it won’t go back on” but said nothing else. When pressed further he said he had damaged it (put a hold in it when cutting out the wood inside). When I asked AGAIN what he was doing and told him I saw him on the roof that was when he finally told me what he did. Completely unprofessional. He adamantly refused to show me pictures of the sawed off siding so I could ensure it was properly sealed, and later changed his story to say the siding had “cracked” because it was “old and brittle.” We had several issues with scheduling the project, I felt like a project manager half the time because I had to follow up due to no communication form Matt, and I have no idea what the quality of the work is. I gave two stars because I’m hoping the work was done well. Customer service was zero stars. When issues were addressed with him and solutions offered, he refused. Then when I sent an angry email pointing out all of the issues and letting him know it would go in a review I got an email back (probably written by someone else) in a generic “how can we resolve this” format. I had already offered the solution (just send a picture!) and been declined. Will never work with them again. EDIT FOLLOWING RESPONSE: It’s amazing that this review was responded to faster than any calls emails or texts we ever sent throughout the process. Below is an example of Matt’s inability to properly communicate. The “hours” he mentioned are actually a full day and a half (on a Friday so wanted to follow up before the weekend) after we sent the contract without a “received” response or anything after we had discussed getting on the schedule earlier in the week but never received the contract. My “upset” response to them finishing the job early was in fact me saying “wow that was quick after all!” in a surprised tone when he came back later to do the interior work but I suppose saying I was upset fits his narrative better. I should have been upset because they pushed out our project over a week because after looking at it twice they decided it would definitely take at least two days instead of the one we were originally told- but then finished it in less than a day anyway. I then had to follow up- again!- the next day asking where the team was because it was mid day and no one was there. No one told me they were done. No one cleaned up outside my house. No communication. Wanting to quit a job because the customer has to follow up with you says a lot about your work ethic. “Just fixing” damage is great if it doesn’t involve damaging another part of the house without consent or at least notification. Pretty basic common sense."

    - L.S, Apr 3, 2022

  • "I was thrilled with the service from M&M. Matt walked me through every aspect of this process, answered my questions, and was available throughout the installation. I am so happy with my new roof and would recommend them to anyone who needs to make this investment."

    - A.B, Sep 23, 2021

  • "Very pleased with the professionalism and timelines fo M&M. Matt walked us through the process of securing assistance from our insurance company, the selection of the roof, and keeping us informed of the process. The Crew did a great job on the installation and cleaned everything up afterwards. I highly recommend Matt and Melody of M&M!! I couldn't be happier and I plan to use them when we replace our windows."

    - E.J, Sep 16, 2021

See All Google
4.7 (10)

Google Reviews

Contractor reviews from customers on Google

  • "We hired this company to resolve some roof leak/water damage issues on our (first) house. We hired them based on the positive reviews, decent quotes, and professional presentation during the quote process. Once we signed the contract, however, there was a total flip in the approach. I guess they figured we signed the contract so they could drop the customer service act. We worked mainly with Matt, who could use some practice on how to speak to people in general and particularly customers paying him thousands of dollars. He is extremely rude. He also damaged my siding when repairing my interior wall, and took it upon himself to climb up onto my roof and saw off a piece of siding from up there and swap it out with the damaged piece. He DID NOT clear this with me, did not offer any compensation for damaging my home, and was not even going to tell me. I came outside and asked him about the siding he was holding and he said “it won’t go back on” but said nothing else. When pressed further he said he had damaged it (put a hold in it when cutting out the wood inside). When I asked AGAIN what he was doing and told him I saw him on the roof that was when he finally told me what he did. Completely unprofessional. He adamantly refused to show me pictures of the sawed off siding so I could ensure it was properly sealed, and later changed his story to say the siding had “cracked” because it was “old and brittle.” We had several issues with scheduling the project, I felt like a project manager half the time because I had to follow up due to no communication form Matt, and I have no idea what the quality of the work is. I gave two stars because I’m hoping the work was done well. Customer service was zero stars. When issues were addressed with him and solutions offered, he refused. Then when I sent an angry email pointing out all of the issues and letting him know it would go in a review I got an email back (probably written by someone else) in a generic “how can we resolve this” format. I had already offered the solution (just send a picture!) and been declined. Will never work with them again. EDIT FOLLOWING RESPONSE: It’s amazing that this review was responded to faster than any calls emails or texts we ever sent throughout the process. Below is an example of Matt’s inability to properly communicate. The “hours” he mentioned are actually a full day and a half (on a Friday so wanted to follow up before the weekend) after we sent the contract without a “received” response or anything after we had discussed getting on the schedule earlier in the week but never received the contract. My “upset” response to them finishing the job early was in fact me saying “wow that was quick after all!” in a surprised tone when he came back later to do the interior work but I suppose saying I was upset fits his narrative better. I should have been upset because they pushed out our project over a week because after looking at it twice they decided it would definitely take at least two days instead of the one we were originally told- but then finished it in less than a day anyway. I then had to follow up- again!- the next day asking where the team was because it was mid day and no one was there. No one told me they were done. No one cleaned up outside my house. No communication. Wanting to quit a job because the customer has to follow up with you says a lot about your work ethic. “Just fixing” damage is great if it doesn’t involve damaging another part of the house without consent or at least notification. Pretty basic common sense."

    - L.S.

  • "I was thrilled with the service from M&M. Matt walked me through every aspect of this process, answered my questions, and was available throughout the installation. I am so happy with my new roof and would recommend them to anyone who needs to make this investment."

    - A.B.

  • "Very pleased with the professionalism and timelines fo M&M. Matt walked us through the process of securing assistance from our insurance company, the selection of the roof, and keeping us informed of the process. The Crew did a great job on the installation and cleaned everything up afterwards. I highly recommend Matt and Melody of M&M!! I couldn't be happier and I plan to use them when we replace our windows."

    - E.J.

  • "Couldn't be happier with our service. Jake Meckley was professional and courteous. They are the go to roofing company in York!"

    - A.E.

  • "Matt & Melody from M&M Exteriors came to our home after we had hail damage on our home as well as other homes in the neighborhood. They inspected our roof & advised us to contact our insurance company for an inspection. M & M came to our home on the day of the inspection and worked with our insurance company with a comprehensive report & pictures. There was no doubt we needed a new roof. M& M was extremely professional when dealing with the insurance company for us. Because of our lack of knowledge we entrusted M & M to navigate the process with us. We could not of been more satisfied with the help they provided with our claim, scheduling the roof replacement and following through with all the details. The team arrived at our home on time & covered our plants & flower beds & surrounding areas with tarps. Everyone on their team was very helpful & answered all of our questions along the way. We also had new gutters put on the house. I am grateful to Melody for pointing out the color I chose for the rain water diverter (I think it was called)was not going to match the gutters. I was very grateful to her because this would have been a costly mistake which would have been my fault & fortunately for me she was honest & forthright with me in my color decision. Thank you Melody. The team finished on time & spent a good deal of time making sure all nails, pieces of shingles & other debris were cleaned up. We were very fortunate that the roof was covered by insurance & we paid very little out of pocket. I truly believe if not for M & M’s expertise we would of had a different outcome with the process. We felt so strongly about the work M&M did that my husband & I have recommended them to many of our neighbors who have also been extremely satisfied with M&M. My husband and I have been homeowners for 46 years & we wish we could of had the same experience with all our home improvement projects! We are very satisfied & we highly recommend M & M Exteriors. We will be replacing our windows soon & we will hire M & M for the job. Thank you for a job well done!"

    - J.H.

  • "This was an amazing experience with Matt and his team. He and his team explained every step of the process — and we were blown away by our new roof, gutters and siding!! Our home exterior was completely made over. My husband was also impressed by their workmanship and cleanup after. We highly recommend M&M Exteriors!!"

    - D.G.

  • "Great service and food"

    - M.M.

  • "Very honest and ethical business. It’s extremely difficult to find companies in the residential and commercial building trades you can apply that accolade to."

    - R.D.

  • "Helped us with every step of our roof claim and replacement. Excellent, knowledgeable service and quality!"

    - K.C.

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4.9 (16)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "VERY PROFESSIONAL WENT ABOVE"

    - J.B, | Gainesville VA
    Jun 24, 2020

  • "A very professional team who went the extra mile to work with our insurance company and ensure we received everything we needed to replace roof and gutters."

    - J.B, | Ashburn VA
    Mar 25, 2019

  • "HAPPY WITH SHINGLES AND STALLATION."

    - P.D, | Ashburn VA
    Jul 26, 2018

4.9 (16)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "VERY PROFESSIONAL WENT ABOVE"

    - J.B, | Gainesville VA

  • "A very professional team who went the extra mile to work with our insurance company and ensure we received everything we needed to replace roof and gutters."

    - J.B, | Ashburn VA

  • "HAPPY WITH SHINGLES AND STALLATION."

    - P.D, | Ashburn VA

  • "PROFESSIONAL & KNOWLEDGEABLE CONTRACTOR"

    - B.W, | Haymarket VA

  • "Customer asked us not to share his/her review."

    - X.X, | Ashburn VA

  • "PROFESSIONAL!"

    - P.M, | Haymarket VA

  • "Outstanding work from start to finish."

    - D.R, | Haymarket VA

  • "Customer asked us not to share his/her review."

    - X.X, | Haymarket VA

  • "They did a great job, Matt and Melody were great to work with."

    - B.E, | Haymarket VA

  • - J.C, | Ashburn VA

  • "M & M EXTERIORS"

    - A.I, | Ashburn VA

  • "Customer asked us not to share his/her review."

    - X.X, | Falls Church VA

  • "Great Work! Very helpful & knowledgeable with insurance issues, exceptional personal service!"

    - T.D, | Manassas VA

  • "Customer asked us not to share his/her review."

    - X.X, | Woodbridge VA

  • - S.A, | Ashburn VA

  • - M.T, | Fairfax VA

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