Lexington Blue

Lexington Blue
287 Pasadena Dr, Lexington KY, 40503 USA

Overview

About Us

Lexington Blue is ranked #1 by most 3rd party platforms, maintaining it’s position as the largest and most positively reviewed roofing contractor in Lexington, KY and all of Central Kentucky. Being certified, accredited and preferred by all three of the world’s leading shingle manufacturers has allowed us to provide more than adequate selections for our customers. If you’re looking for a seemless roofing repair or replacement project experience, look no further. Our rigorously trained staff has more than enough classroom and real world experience to satisfy every want and need. You won’t find a better option in the immediate marketplace. Choose Lexington Blue and choose the best! Lexington Blue “Your Roof Is Our Business”

At-A-Glance
Member Since:
1/17/2019
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.5 (576)

Google Reviews

Contractor reviews from customers on Google

  • "We are super pleased with the service we’ve received from Lexington Blue, from the installation of a new roof a few years ago to several follow-up visits to fix minor concerns. Most recently, we had a concern about slight water spots in our master bathroom. Elizabeth was out the same day we went to the office to do a thorough check of our roof and attic to find our problem! She was exceedingly knowledgeable which impressed us, and also, began the repair the next day! We are deeply impressed by the personal attention and genuine care we received from her and from Lexington Blue. We recommend this business highly."

    - J.H, Jun 1, 2022

  • "BEWARE!! I had Lexington Blue come out to do an estimate on a roof. I told the rep what I wanted, 50 year shingles with a wide nailing band and better wind rating. He told me that I could get that and he thought the insurance would cover it. I had planned on calling insurance, but he said he would represent me with the insurance company and wanted to talk to the person when I called them. (I later found out that it is illegal for them to represent an owner to an insurance company). He later sent an estimate, and the insurance company approved a claim. But when I checked out the estimate he gave, it said ‘base shingles’ in one place and 50 year in another. I asked why it would look like that when we ONLY spoke about 50 year shingles and he told me that is what I would get (Duration brand I think is the name). Anyway, now they say I have to pay almost $1000 EXTRA because he ‘made a mistake’ on the quote. But the verbal estimate he gave me was even less than that. I know what I asked for and what was discussed because this was not the first estimate I had, I am certain that he purposely misrepresented what I would be getting to get me to sign an agreement. I called the office to speak with a manager a few times with no response. So I went to their office. I was told that it ‘was a mistake, he just needs to change it in the contract’. But you can’t just change a contract like that. They also told me someone would get back to me (this was Monday) I heard nothing by Thursday and no one called me back once again. So I went back over to their office again. I told them I am not comfortable working with a company that will BAIT AND SWITCH. They said I HAVE to go with them because of the contract and if I don’t, I owe them a bunch of money. But they changed the terms, want more money, & no work has started. They haven’t even given me the samples I asked for. This company has terrible ethics, no follow through and obviously only care about taking your money. And they still haven’t returned my calls!! BEWARE!!"

    - S.C, Mar 3, 2022

  • "Great experience overall. Lexington Blue's team was proactive in reaching out to us with a free inspection and followed through with exactly what they promised. Nathan was a great person to work with and I highly recommend the Lexington Blue team"

    - R.P, Jan 21, 2022

See All Google
4.5 (576)

Google Reviews

Contractor reviews from customers on Google

  • "We are super pleased with the service we’ve received from Lexington Blue, from the installation of a new roof a few years ago to several follow-up visits to fix minor concerns. Most recently, we had a concern about slight water spots in our master bathroom. Elizabeth was out the same day we went to the office to do a thorough check of our roof and attic to find our problem! She was exceedingly knowledgeable which impressed us, and also, began the repair the next day! We are deeply impressed by the personal attention and genuine care we received from her and from Lexington Blue. We recommend this business highly."

    - J.H.

  • "BEWARE!! I had Lexington Blue come out to do an estimate on a roof. I told the rep what I wanted, 50 year shingles with a wide nailing band and better wind rating. He told me that I could get that and he thought the insurance would cover it. I had planned on calling insurance, but he said he would represent me with the insurance company and wanted to talk to the person when I called them. (I later found out that it is illegal for them to represent an owner to an insurance company). He later sent an estimate, and the insurance company approved a claim. But when I checked out the estimate he gave, it said ‘base shingles’ in one place and 50 year in another. I asked why it would look like that when we ONLY spoke about 50 year shingles and he told me that is what I would get (Duration brand I think is the name). Anyway, now they say I have to pay almost $1000 EXTRA because he ‘made a mistake’ on the quote. But the verbal estimate he gave me was even less than that. I know what I asked for and what was discussed because this was not the first estimate I had, I am certain that he purposely misrepresented what I would be getting to get me to sign an agreement. I called the office to speak with a manager a few times with no response. So I went to their office. I was told that it ‘was a mistake, he just needs to change it in the contract’. But you can’t just change a contract like that. They also told me someone would get back to me (this was Monday) I heard nothing by Thursday and no one called me back once again. So I went back over to their office again. I told them I am not comfortable working with a company that will BAIT AND SWITCH. They said I HAVE to go with them because of the contract and if I don’t, I owe them a bunch of money. But they changed the terms, want more money, & no work has started. They haven’t even given me the samples I asked for. This company has terrible ethics, no follow through and obviously only care about taking your money. And they still haven’t returned my calls!! BEWARE!!"

    - S.C.

  • "Great experience overall. Lexington Blue's team was proactive in reaching out to us with a free inspection and followed through with exactly what they promised. Nathan was a great person to work with and I highly recommend the Lexington Blue team"

    - R.P.

  • "David was amazing. Unlike other companies, he actually spent time on my roof, working at finding our issue, instead of just guessing only after 5 minutes or so on the roof. The price was incredible. David was also very timely in responding to me with any concerns and very polite. I plan to always use Lexington Blue and ask for David for any repairs needed."

    - S.O.

  • "Trenton was a delight to deal with. On install, our work crew was extremely polite and extremely fast. They were excellent in all that they did and went out of their way to help us. We definitely recommend Lexington Blue."

    - H.C.

  • "Israel with Lexington Blue made our new roof experience perfect! Getting a new roof can be a stressful project but it was a smooth and stress free. I can honestly say Israel attended to every detail and we could not be happier. I highly recommend Lexington Blue to anyone who is in need of a new roof."

    - C.S.

  • "Lexington Blue distinguishes themselves from any other roofing company in the area!! They have an exceptional team of representatives and leaders that help you throughout the entire claims process. They're fast and efficient while also maintaining the value and superb quality work they do. They will go the extra mile mile for you to make sure you have an excellent experience with them like no other roofing company would offer. I would highly recommend Lexington Blue for your roofing needs!"

    - I.G.

  • "Lexington Blue is the way to go! The management is very honest and open, making the atmosphere feel very family oriented. I’ve only been with the company for a few weeks, and I already feel like a part of the family. The other contractors are joyous, kind guys, and I wouldn’t want to work along side anyone else. If you ever work with one of our guys, know that you’ll be taken care of!"

    - J.H.

  • "Lexington Blue is hands down one of the best companies I’ve ever worked for !! The Staff are friendly And caring people they’ll stick by your side whenever you need assistance from them. Management and the owner Brad Pagel are always helpful and they always try to help you the best they can. They’ve helped me come along way, it’s been a pleasure working with Lexington Blue. I Hope this review negates some of the negative reviews. Give Lexington Blue a chance ask for Jordan Jones I WONT let you down!!!!"

    - J.J.

  • "A great professional roofing business that is solely focused on customer satisfaction. I would highly recommend them 5 out of 5 star service"

    - J.R.

  • "Very family oriented always delivering a very positive attitude toward everyone. commitment while you were at the property with there top-notch hospitality as the highlight."

    - S.C.

  • "Please go see Nathan I., one of Lexington Blue’s sales managers for your roofing needs. Nathan is one of the most professional and upstanding people I know, and you’ll be in good hands with him. See the other reviews mentioning him and other outstanding staff for examples."

    - I.R.

  • "Nathan was professional, knowledgeable and extremely understanding towards our roof being damaged and needing replaced ASAP! He help me with filling my insurance claim and also was present during the insurance inspection to help answer any questions. Nathan made this process easy and headache free. I would definitely recommend Nathan and Lexington Blue!"

    - D.C.

  • "Great job! Thanks to Trent and all those at Lexington Blue. I am very satisfied with my roof and the good experience I had with this company. Five stars!"

    - M.H.

  • "I used Lexington Blue for my new roof, my claims specialist was Jordan Jones and I couldn’t be more satisfied with their service and his kindness and professionalism. They were on top of everything they told me and my roof looks amazing! I will definitely be recommending Lexington Blue to anybody that needs a new roof."

    - M.S.

  • "I am not one to leave a nasty review, but our experience with Lexington Blue has been absolutely HORRENDOUS! The roof was less than a year old and “covered by warranty”, so when we noticed a leak in April 2020, we called to have it checked out. They said they fixed the leak but instead put a HUGE amount of caulk that did NOT fix the issue. They offered a more permanent fix for an additional 2 grand (but that’s another story). Fast forward 4 months and we notice ANOTHER leak. They sent someone out again after we had asked them MULTIPLE times to come check it out. We were then told they had put the WRONG shingles in that area and they would replace it... This took over three months... In that time water had seeped into the walls ruining an upstairs bathroom on 2 sides. Two months after they replaced the shingles, Lexington Blue sent out a company to check the internal damage, the company evaluated it, told us they would report to Lexington Blue with pricing and get back to us the following day. It has now been ANOTHER month. This has been 11 months of problem after problem with this company. We have reached out weekly, alternating calls, texts, and emails. As soon as they fix the problems that they have caused, we will be taking our business elsewhere! I truly hope others have better experiences than we have. But if you want my recommendation, take your business elsewhere! **UPDATE: 7 months since I’ve posted this and we are STILL having issues. 3 new leaks. Weeks with no response. We were told they would send someone out last week…. Crickets***"

    - J.H.

  • "Zack Riley was extremely helpful and professional. He has been prompt and thorough at in every interaction. He even came over to install a patch, when there were delays with the insurance company. I am very pleased with my experience with Lexington Blue so far and look forward to continuing to work with them."

    - E.T.

  • "I sent an email to Lexington Blue and had a call back within two hours. Trevor came by later that day and he and Eddie assessed our roof. While on the roof, they took a few pictures to show us our roof did not need replaced. They were very professional explaining the why’s and how to fix the few areas of concern. I could not be more pleased with their professional attitude and knowledge. When the day comes to replace my roof, I will make sure to call them back. I appreciate their excellent service and integrity!"

    - K.W.

  • "Trent came and did an inspection of my roof. He was on time and very nice to work with. He was thorough in his inspection and addressed the issues I brought up. He provided me all the details in a manner that was easily understood and the next steps needed. Very appreciative! Definitely recommend working with him!"

    - J.M.

  • "Mr. George stopped by the other day too give me a free roof inspection. I've been thinking about having my roof replaced for awhile. He had a wonderful attitude and was very professional. I definitely will seriously consider using this company when I am ready too have my roof replaced."

    - M.R.

  • "George Anderson was very professional and polite. He came out and gave me a good inspection not to long ago. 100% recommend"

    - A

  • "Poor customer service.I called them in November 2020 for an estimate and then signed a contract.They didn't come until April 2021. The supplies arrived then the roofers.They were called off after 15 minutes.I then received a call asking for $4,185 over the signed contract price.I hope they do the right thing and honor their contract.As their worker had been out here prior to do the estimate then the contract."

    - S.B.

  • "I was able to work for Brad for sometime, unfortunately because of life I no longer work for him. We remain to have a wonderful relationship and the time that I had with him was beyond approach! He was the first one to get me to think how I was truly living! Is this how I really want to be? My attitude began to change for the positive and the harder I worked the more motivation I was given to change even more and think more critically of my self and who was truly important to me. I notice an AWESOME Change my life, making it better for not just me but my family. Brad was able to lead by example not just demanding or talking falsities. He truly helped me get on the right path that I have now continued over the years."

    - D.S.

  • "Spoke with the owner personally. He was respectful and took the time to be very thorough in explaining to us every detail. We had little knowledge on the subject and we knew were in great hands. He made sure to motivate the team to get the job done in a timely matter. Everything looks great and have had no problems. The crew all wore face masks which made us feel safer during this global situation. We appreciate the time and hard work put in by this team. Thank you Lexington Blue!"

    - G.B.

  • "I worked for Lexington Blue recently, and can say that it was a great experience. They care about their customers and the quality they deliver. Brad Pagel is the CEO, and he is an excellent leader. He pushes his team for perfection and leads by example. He keeps the entire organization motivated and prepared for what the day holds. He's an excellent teacher for anyone wanting to get into the sales game!"

    - J

  • "A reliable business that provides professional service and quality work. It was a pleasure doing business with them. Lexington Blue is a very skilled and professional firm. Everyone who works there has one goal - the clients' happiness and satisfaction. Their work reflects talent and hard work. In addition, their integrity is impeccable. The results of our project were not only what we dreamed of, but were also award-winning for the firm - literally!! Brad and the entire Lexington Blue team was a dream to work with! We greatly enjoyed, trusted, and respected"

    - J.R.

  • "The leadership and quality of the salesmen are superb. The owner of the company was a very respectful and honest person to talk to. The sales staff are lovely to work with and helped me with everything I needed and walked me through everything at a great pace. They answered all my questions and were wonderful! Great experience, definitely would recommend Lexington blue as my go-to roofing company in Kentucky!"

    - S.C.

  • "Brad, along with his team at Lexington Blue, is a philanthropic organization that also has absolutely all of your roofing needs covered. Brad built Lexington Blue on bedrock principles, primarily focused on servicing the needs of the community FIRST. Knowledgeable, transparent, responsive, and genuinely the nicest people you will ever meet; they are here to help protect you and your home. His team is the first and only team you should call when your home and roof need attention."

    - T.P.

  • "The owner is a very genuine and good hearted person who seems to show interest in what is best for the customers! The sales staff is top notch and the office staff is incredibly sweet and organized. I recommend doing business with Lexington blue because they put customer service above all else and take care of any issues immediately!"

    - T.T.

  • "Despite having a sign on my front door reading, "NO SOLICITATION", a representative (unmasked, no less) from Lexington Blue Roofing apparently decided the sign did not apply to him. He marched up to the front door, took one look at the sign, and knocked away, apparently thinking that we would tell him, "Absolutely, we would love to spend thousands of dollars for you to replace our 8-year-old roof, and it's fine that you showed us absolutely no respect by ignoring our 'no solicitation' sign and stood at our front door without wearing a face mask." How anyone can choose such an unprofessional and disrespectful roofing business is beyond me."

    - W.W.

  • "I am not one to leave a nasty review, but our experience with Lexington Blue has been absolutely HORRENDOUS! The roof was less than a year old and “covered by warranty”, so when we noticed a leak in April 2020, we called to have it checked out. They said they fixed the leak but instead put a HUGE amount of caulk that did NOT fix the issue. They offered a more permanent fix for an additional 2 grand (but that’s another story). Fast forward 4 months and we notice ANOTHER leak. They sent someone out again after we had asked them MULTIPLE times to come check it out. We were then told they had put the WRONG shingles in that area and they would replace it... This took over three months... In that time water had seeped into the walls ruining an upstairs bathroom on 2 sides. Two months after they replaced the shingles, Lexington Blue sent out a company to check the internal damage, the company evaluated it, told us they would report to Lexington Blue with pricing and get back to us the following day. It has now been ANOTHER month. This has been 11 months of problem after problem with this company. We have reached out weekly, alternating calls, texts, and emails. As soon as they fix the problems that they have caused, we will be taking our business elsewhere! I truly hope others have better experiences than we have. But if you want my recommendation, take your business elsewhere!"

    - J.H.

  • "This is the first company that I’ve worked for in my 43 years who’s business model is employees first. Love everyone! Team concept. Family environment. Lexington Blue will take care of anything you need."

    - E.O.

  • "William Hargis was wonderful to work with. The project proceeded just as he had described. He was always available to answer any questions and concerns. When I brought to his attention a problem I was having with insurance, he took care of it that very day. We were very satisfied with the work and would recommend William and Lexington Blue to anyone needing a new roof."

    - M.C.

  • "I just recently got my roof replaces and they were amazing to deal with while I was out of town. Will Lovan was always responsive and looked out for me and my house during the process. Would highly recommend their services."

    - B.K.

  • "Will Lovan did a great job with helping us work with our homeowners insurance to pay for a new roof. We only had to pay the deductible! He is very knowledgeable! Excellent work!"

    - J.B.

  • "Chad Buckley did a great job of taking us through the process on getting a beautiful new roof. Highly recommend!"

    - J.C.

  • "Earlier today an associate named Aaron Snead came by to check out my roof and get an idea of what needed fixing. He was not only very knowledgeable about the problems my husband and I have been having with the roof but was also very polite and personable and made the whole stressful ordeal a little easier on us. I highly recommend this company as well as Aaron to anyone who is in need of help with a roof in disrepair and I will certainly be contacting him again to come back and take another look!"

    - K.C.

  • "We had our roof replaced in August & it looks great !! Will Lovan was our salesman & go to person who helped us with everything. Everything he told me to expect was accurate. The actual roof only took about half the day to install. The workers did a great job !! Will also worked with our insurance company to make sure everything was approved. 😊"

    - C.R.

  • "Lexington Blue did an excellent job with installing our roof. They showed up with a crew and knocked it out in about 4 hours. Will Lovan and his team walked us through the entire process from dealing with the insurance company to picking out the shingles. If you need a new roof or work done to your roof...I would definitely recommend Lexington Blue."

    - L.H.

  • "They did a good job on the roof but having a problem settling with the balance owed by my insurance company. Twice they were supposed to come by and haven't shown up yet. Two guys have said they would be by and haven't heard from them. That was last week. My roof was completed in August."

    - T.F.

  • "Lexington Blue did an awesome job with our roof! Thank you Burgess Clark for being an exceptional sales person and for helping us pick the perfect new roof color. We appreciate how much you communicated with us through the whole process. I would recommend this company for any type of roofing. -Joanie Hite"

    - L.Y.

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