Infinite Roofing and Construction LLC

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"I called this roofing company during my search to have a full roof replacement on my house and barn. They did respond quickly to come to my home and provide an estimate. Originally, I asked for quote for a steel roof, but they provided a quote for an asphalt shingle replacement. I ultimately decided to do asphalt shingle so I thought that worked out anyway. They did provide one of the most cost effective estimates. When asked what the lead time on the project was, the salesperson, Matt, indicated installation would be within 2 weeks of receiving a 50% deposit check. I went to their office location in Colonie and personally handed him the check to get the project started. It's been over 6 weeks now, and I've made 3 phone calls over 3 weeks, left messages with their answering service plus an email, and they have not contacted me back. As of right now, due to the lack of a return call or message from anyone, this looks like fraud. I should have known better than to pay such a large deposit up front. Ok. Update, one week later. After posting my reviews, I did hear from the owner, who contacted me directly. He took ownership of the issue and explained that their sales rep dropped the ball during and after a 2 week holiday vacation. He did offer to refund my deposit or install my replacement roof the following week. Their crew came out yesterday and replaced our roof(s) in one day. It looks like they did a good job. Time will tell. Only criticism is that when the crew drove 3 inch nails to secure the roof decking into the rafters, they missed a number of the rafters so now instead of half inch roofing nails protruding through the roof into my low attic space, we have some really long 2 1/4" exposed nails sticking in through our low roofing areas in the attic. I'm upgrading my rating from 1 star to 3. I wish I could give 3.5 2nd week later. I had a chance to get up on a ladder and look at the roof up close once some snow melted. The crew did not replace all of the original drip edge along the eaves with gutters. I specifically asked the sales rep and owner if this would be done, to which they replied yes. I asked in advance if there was anything I needed to do before this project (such as remove gutters or leaf guards, etc), to which, I think the rep forgot, and said, "No". The crew also dented the old drip edge in places, and left some wood shards and screws that I can see under the bottom row of shingles at the eaves which are visible. 11/10/22 update, contacting company again to request partial refund and repairs, To replace drip edge, reinstall chimney cap which was knocked loose and fell off. I also noticed that a piece of gutter must have been knocked off during installation because all the screws were ripped out and it was hastily fastened back up with a long roofing nail."

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"I called this roofing company during my search to have a full roof replacement on my house and barn. They did respond quickly to come to my home and provide an estimate. Originally, I asked for quote for a steel roof, but they provided a quote for an asphalt shingle replacement. I ultimately decided to do asphalt shingle so I thought that worked out anyway. They did provide one of the most cost effective estimates. When asked what the lead time on the project was, the salesperson, Matt, indicated installation would be within 2 weeks of receiving a 50% deposit check. I went to their office location in Colonie and personally handed him the check to get the project started. It's been over 6 weeks now, and I've made 3 phone calls over 3 weeks, left messages with their answering service plus an email, and they have not contacted me back. As of right now, due to the lack of a return call or message from anyone, this looks like fraud. I should have known better than to pay such a large deposit up front. Ok. Update, one week later. After posting my reviews, I did hear from the owner, who contacted me directly. He took ownership of the issue and explained that their sales rep dropped the ball during and after a 2 week holiday vacation. He did offer to refund my deposit or install my replacement roof the following week. Their crew came out yesterday and replaced our roof(s) in one day. It looks like they did a good job. Time will tell. Only criticism is that when the crew drove 3 inch nails to secure the roof decking into the rafters, they missed a number of the rafters so now instead of half inch roofing nails protruding through the roof into my low attic space, we have some really long 2 1/4" exposed nails sticking in through our low roofing areas in the attic. I'm upgrading my rating from 1 star to 3. I wish I could give 3.5 2nd week later. I had a chance to get up on a ladder and look at the roof up close once some snow melted. The crew did not replace all of the original drip edge along the eaves with gutters. I specifically asked the sales rep and owner if this would be done, to which they replied yes. I asked in advance if there was anything I needed to do before this project (such as remove gutters or leaf guards, etc), to which, I think the rep forgot, and said, "No". The crew also dented the old drip edge in places, and left some wood shards and screws that I can see under the bottom row of shingles at the eaves which are visible. They also did not fully secure the last shingles on the ridge vents, with nails, and seal them with roofing adhesive. I contacted the owner today. I'm awaiting a response."

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"After a bit of a bumpy start Matt, and the team came out and replaced one of our rubber roofs that had been wreaking havoc on us since it blew off in a wind-storm. We'd been through several contractors prior who continually made false promises, gave quotes, and never showed up to actually DO the job. The ride wasn't perfect with these guys, but we respect that they were eager to make things right and worked with us to get the job done! While on site they were thorough, and paid attention to detail, keeping an open line of communication each phase of the process."