Feazel Roofing LLC

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"They performed a free roof inspection and provided us with a full report and pictures in a PDF and let us know we currently don't need any work done. Very professional, on time, super friendly. I'd highly recommend them in regards to their customer service. If we get roofing work done in the future, they're the first we'll call for a quote!"

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"Great vendor to partner with. We manage several associations with roofing needs and Feazel has been prompt in their response time and a great vendor to work alongside."

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"ABSOLUTELY the WORST roofing contractor and installation I have ever dealt with. I live in a medium sized condominium community on the south side of town. Our HOA board determined that our 12 year old roofs suffered hail damage last year and turned in an insurance claim. We received a settlement in excess of one million dollars. The board selected Feazel Roofing to do the replacement. The reviews seemed good and they checked out with the BBB. What could go wrong? Feazel scheduled the work to be performed last summer during a weeks long heatwave where the temperatures were in the mid ninety degree range. Not ideal conditions for the workers and I feel we received a very rushed, poor quality job as a result. In addition, the workers DESTROYED EVERY SINGLE gutter in our community by using them to stand on or in! Who does this? Our gutters were replaced about ten years ago with top quality 6" aluminum gutters and they were in perfect condition before this incident. Feazel brought in a huge piece of equipment (that I later found out was rented from Home Depot) that looked like the rear half of a dump truck. This extremely heavy equipment damaged all of our landscaping and every lawn in the community. Worse yet, when loaded with heavy torn-off shingles, it CRACKED my cement driveway in SEVERAL sections! I contacted Feazel about the damage and they sent a very smooth talking representative out to console me and make me feel confident that everything would be repaired. Two months went by and they sent a crew out to massage the dents out of the gutters. I only had ONE SMALL TEN FOOT SECTION of gutter replaced, the smallest section on the entire condo. It was on the south side of my living room and not even visible from the street. The largest section that goes around the four car garage area was only "smoothed out". My driveway is still cracked and no repairs or reimbursement has been offered. How can this be when dealing with a supposedly reputable contractor? I've thought about this for quite sometime. Feazel dictated the replacement dates... this I know for certain from correspondence received from my HOA. My educated guess is that Feazel is not equipped to handle such a large job and SUBCONTRACTED the work to another party. A million dollar plus job was just too attractive to pass up!! They hired a shoddy crew who didn't care if or how much damage they caused. In the end, it bit Feazel in the rear. I would like to mention that in addition to the damages I listed on my personal condo, others in my community had dryer vent opening that were roofed over. Gas furnace/water heater flues were pulled apart leaving them disconnected (a HUGE safety hazard). Other have experienced LEAKS and water damage with their NEW roofs! The largest portion of blame goes to Feazel and their lousy subcontracted crew. However, I also assign blame to my condo board. They should have been supervising the quality of work from the moment the workers set foot in our community. Residents called on the first day to make them aware of the damages that were happening and the board members DID ABSOLUTELY NOTHING!! When asked why they weren't taking a more proactive approach, one sarcastically said "we are not roofers so we wouldn't know what to look for!". Happily, one of those members is no longer on the board and stepped down at our annual meeting recently, rather than risk the wrath of the voting members. I have lived through one other roof replacement at this condo and have experienced several others in my personal homes throughout the years. NOTHING, and I mean NOTHING has approached the likes of what Feazel Roofing has wrought. Take my advise and look elsewhere. There are far better roofers doing business in Indianapolis!"