Overview
About Us
Celebrating 20 years in business 2022... FairClaimsRoofing began in 2002 with a vision of raising the bar of quality and professionalism in the roofing industry. Owner, Justin O’Neal, achieved a goal of becoming an industry leader by honoring its core values of Honor, Integrity, Reliability, and Service. The company has high standards and a dedicated staff of specialists that are committed to maintaining that goal and vision. When the company started, FairClaims initially began focusing primarily on insurance related roof replacements. Today, their business is much more diverse. Their crews are trained and offer installations on both commercial and residential roofs of all types.. They also offer construction services beyond roofing and offer roof repairs and roof maintenance. With over 130 million dollars in completed projects, they are poised for continued growth. They have the experience needed to take on projects of any size, yet value even the smallest of projects understanding their success is about each and every satisfied customer .
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.
Customer Reviews

"Outstanding Job! Great experience, no "sales" pressure. Had 3 other bids, FairClaims was not only the lowest, but also seemed to provide the better service."
"Responsibilities were well delegated, everyone stayed busy and they all seemed to know exactly what they were here to do. Justin stayed in close contact to keep us aware of what was next and worked well with our insurance company."
"Justin is the definition of professional. If you’re looking for an honest, transparent roofer with integrity look no further. Grateful to call Justin and the rest of his team at FairClaims friends"
- "Outstanding Job! Great experience, no "sales" pressure. Had 3 other bids, FairClaims was not only the lowest, but also seemed to provide the better service."
- "Responsibilities were well delegated, everyone stayed busy and they all seemed to know exactly what they were here to do. Justin stayed in close contact to keep us aware of what was next and worked well with our insurance company."
- "Justin is the definition of professional. If you’re looking for an honest, transparent roofer with integrity look no further. Grateful to call Justin and the rest of his team at FairClaims friends"
- "Justin is very reliable and so easy to work with. I highly recommend his roofing company."
- "Justin’s team was professional & timely & got our roof done on our rental house with our time constraints & goals. He updated me on the process & sent me pics of the job. I would recommend Justin’s company- 100%."
- "Absolutely a pleasure from beginning to end working with this team . Justin was involved and polite to both myself, and my insurance company . In record time he met with them and handled everything. He is so hands on and in one day my beautiful roof was replaced and cleaned up with not one hiccup . I see why you are number one Justin and I will recommend you to everyone I know !!! On behalf of this single mom, Ava and Anna and of course hunter god bless u !!"
- "Justin and his team were great. They were able to squeeze the work in ahead of the home sale closing schedule and communicated schedule changes due to weather. During the work he kept us updated on progress, even including drone pictures."
- "Fair Claims Roofing replaced my roof in 2014 due to hail damage. After the recent tornado-strength storms in our area I was up in the attic checking for any leaks/damage and I spotted a shaft of daylight shining inside my attic and was unable to correlate it to a roof vent or "why" it would be there... so I called Justin. He came out and inspected everything and concluded it was nothing to worry about .. the bottom line ... my roof remains sound. It's one thing to have a roofer install a "good" roof for you, but quite another to come out, crawl around in the attic, and inspect it 8 years later, without charging for the visit, just to set your mind at rest. Very responsive, very professional, very uncommon and very much appreciated. Call Justin ..he's the one you want doing your roof."
- "Professional throughout…from the bidding, to the review/bid award, to the planning and final execution of the work. This was a large job (7800 sq ft home) and Ben went well out of his way to ensure the work was on-point and met highest standards. We highly recommend Fair Claims for roofing, gutters, and more. We were also looking to paint our home and Fair Claims provided the best proposal and just like the roof replacement…hit a home run! Don’t hesitate to give them a call- I suspect they will shine. Thank you Fair Claims and Thank you Ben!!"
- "Justin and the rest of his team do great work! They answered all my questions and concerns about replacing my roof and even assisted with my insurance adjustor. I am a repeat customer of Fair Claims Roofing. I feel that they offer great products and excellent service at an exceptional low price. If I need roof work done in the future, it will be with Justin at Fair Claims Roofing."
- "Fairclaims roofing did a awesome job installing both new decking , shingles and flat TPO roof on my house which now looks great! Excellent service from all of them who work here from office to the roofing crews they all were wonderful. Very professional, friendly and knew what they all were suppose to be doing. Cost was very reasonable too. Great job !!!!"
- "Fair Claims roofing had top notch customer service. Phil took time above and beyond to explain the process of getting a roof and made sure I got a fair price. The crew did an amazing job installing the roof. They were fast and thorough. I was also impressed with the clean up. They did a thorough comb of my yard and there wasn't any debris left behind. They even went a step beyond and painted my awning on the front of my house. I highly recommend this roofing service."
- "Justin O'Neal and the team at FairClaims are top notch. He provided documentation and drone photos for us to get our claim approved by our insurance provider. The team completed the job on time. The crews were professional and made sure to keep our property clean during and after the process. I recommend FairClaims without hesitation; they are what all contractors/construction teams should aspire to be."
- "Honest and helpful!!! I cannot say enough good things about Fair Claims Roofing. Early in the process Justin helped me work with the insurance company to try to maximize my coverage. He met the adjuster when he came out to inspect..I felt like I had a knowledgeable advocate. He helped review all of my paperwork, set up financing, and got my job on his calendar quickly. I appreciated also that he had a very organized invoicing and scheduling system so that everything was quick and easy. And he never made me feel pressured to do more than was needed. His crew arrived exactly when he said they would and got right to work. They used tarps to protect my pool and deck and kept the work site neat. They finished the job in 2 days and carefully cleaned up afterward. They checked all the boxes for me and I highly recommend them."
- "Very professional service. Crew covered their work areas and cleaned up every day (4 day job). I was concerned about nails as I walk around barefoot but they even walked the yard with a magnet sweeper every day. Roof looks awesome. Thanks Justin!"
- "Fairclaims Roofing did an excellent job installing our new roof. Despite the very rainy season, they were able to meet my scheduling requirements. The crew was top notch, worked quick while maintaining top notch quality. Did I mention we really love the quality? If you’re trying to decide on a roofer you should stop your search here. Justin will take care of you."
- "FairClaims was used to replace our roof after hail damage. Ben was amazing to work with. Very honest and helpful. Many of our neighbors used them. Ben and his crews were very professional and dealt with the adversity of heat, rain and quirks in the home construction. If you are getting a replacement roof make sure you check for water pipes close to your decking and get ready to pick up nails for a few weeks! Pretty much standard operation when it comes to getting a new roof. Thanks again Ben, Pedro and the entire FairClaims crew!"
- "The roof replacement was done on time and to our expectations. Crew started the work with careful protection of property & planning, and cleaned up & restored the condition after the job is done. The crew conduction the installation with with profession and efficiency even under hot condition, and carried out the work with caution all the time. In the end the roof was installed per specification and looked nice. Although there were few adjustments noted during walk thru after installing, such work was done quickly and to the spec."
- "Owner Justin O’Neal clearly presented all my options and upgrades for a roof replacement. His company’s numerous industry awards adds credence to to his recommendations. No pressure, just sound advice."
- "Awesome experience with FairClaims Roofing! They replaced my entire roof and repaired my gutters. From start to finish, the team at FCR worked closely with my insurance company and myself to ensure a through evaluation of the damage, reasonable repair cost and on-time quality completion of work. The repair process exceeded my expectations. The on-site crews were professional and very respectful of my property, being careful to protect landscaping and outdoor furniture. The roofing crew paid attention to the details, including my Ring solar panels on the roof. The gutter repair crew went the extra mile to clean out some downspouts that had been clogged since I purchased the house. All the crews cleaned up at the end of every day. The entire process took less than 3 days from start to finish. I am extremely satisfied with the experience and the results. I have received many comments from neighbors on how great the new roof looks. I would recommend FairClaims Roofing without hesitation!"
- "FairClaims Roofing was very easy to work with. Ben took away the complexity of dealing with the insurance and made the entire process smooth and easy. I'd recommend them to my neighbors...and in fact, I have."
- "Ray Armstrong came by after hail storm and asked to bid on roof repairs. He used drone to get view of roof and said he would meet with adjuster. Ins Co used third party service to get pics of roof. Ray met with them and discussed issues. He subsequent sent estimates for replacement prior to knowing what ins would do. Have received estimate/appraisal from ins co and will wait on replacing until after Hurricane season. They are definitely in contention for replacement. Will get at least one other estimate to compare."
- "I would definitely recommend Fairclaims Roofing. They were extremely professional and communicated every step of the way. Very dependable."
- "We had a great experience with Fairclaims Roofing. Very professional and on time. Roof looks great. Would absolutely recommend!"
- "Justin and his team did an awesome job installing our new roof. Justin took the time and reviewed our options and since this was not an insurance claim, value was important since we paid out of pocket. Working with FairClaims Roofing was a great experience because they stayed in touch as the project proceeded. The construction crew was polite and respectful of our property and dogs. When they finished they did such a great job cleaning up. I would definitely refer them to others."
- "I used Fair Claims to install some safety equipment on my roof for purposes of annual Christmas light installation. They also did a “tune-up” which is recaulking / resealing of vents, uncovered nails, etc. Service was good and price was fair. Shout out to both Ben & Johnny for their time and help"
- "Phil Ebner's team were very professional and reasonably priced. Did the work in a timely manner and did a great job picking up afterwards. Would recommend them to anyone."
- "Great experience with Justin @ FairClaims Roofing & Construction. I was very informed about the entire process from shingle delivery to the completed project. Quality of work was outstanding! When they were finished with the roof, they cleaned up everything on the ground around the house before leaving. Highly recommend this company!!"
- "Extremely professional and knowledgeable. Worked with Benjamin Newell and am very pleased with his professionalism. Everything was done in a timely manner and exceeded my expectations. Would highly recommend this young man and fair claims roofing to anyone."
- "Three days before the option period ended for our new house, our inspector found that the roof needed to be replaced. Justin, the owner of FairClaims roofing, came out the next day and confirmed the findings. It is not what you want to hear when buying a house, but the roof ended up being so beautiful and made such a difference in the look of the house that the new roof was totally worth it. You think that a roof is just a roof, but it is so much more. It really added vitality to a 13-year-old house and made it look so much better. FairClaims roofing provided a very detailed and professional bid in a very timely manner. When options were selected, they were quick to supply updated bids. The crew was wonderful. They came out on a Monday morning, completely removed the old roof and any decking that was not in good shape, sealed the roof and put on the new roof in two days. When they finished, you were left with a gorgeous roof and no debris. Every little piece of plastic, bits of shingles and nails were gone. It was a very painless procedure, and Justin is a delight to deal with. The house looks so great now and 90% of it is the new, well-installed roof. Thank you Justin!!"
- "Great experience from the first home visit to the final product. Justin is very knowledgeable and explained all options with absolutely no pressure on my final decision. The quality of work was exceptional and the project completed in the time promised. I love my new roof and highly recommend FairClaims Roofing! Kathy Roberts."
- "We are so pleased with FairClaims Roofing! On Justin’s initial visit he took the time to break down his quote, and thoroughly explain what sets FairClaims apart from other companies. I felt very comfortable using them, and Justin was always quick to respond with any questions I had. The crew was prompt and completely cleaned up any mess when they were finished. The quality of their work is excellent and our roof looks amazing! I highly recommend this company!"

"Customer asked us not to share his/her review."
"PROFESSIONAL & KNOWLEDGEABLE"

- "Customer asked us not to share his/her review."
- "PROFESSIONAL & KNOWLEDGEABLE"
- "CONFIDENCE CHOOSING CONTRACTOR"
- "Professional /extremely helpful throughout process"
- "HIGHLY EXPERIENCED"
- "Professional and knowledgeable contractor."
- "Professional and knowledgeable contractor."
- "Customer asked us not to share his/her review."
- "REALIABLE & KNOWLEDGEABLE CONTRACTOR"
- "Profesional & Helpful"
- "KNOWLEDGEABLE & PROFESSIONAL"
- "excellent work%2C first class"
- "FAIR CLAIMS - JUSTIN ONEILL"
- "Customer asked us not to share his/her review."
- "RELIABLE PROFESSIONAL CONTRACTOR"
- "Customer asked us not to share his/her review."
- "PROFESSIONAL PEOPLE & JOB"
- "fFAIR CLAIMS ROOFING & CONST."
- "Customer asked us not to share his/her review."
- "FairCLaims Roofing %26 Construction LLC"
- "Customer asked us not to share his/her review."
- "Customer asked us not to share his/her review."
- "Customer asked us not to share his/her review."
- "PROFESSIONAL CONTRACTOR"
- "Good Price, Great Execution"
- "1ST RATE CONTRACTOR"
- "Customer asked us not to share his/her review."
- "VERY KNOWLEDGEABLE"
- "Customer asked us not to share his/her review."
- "SUB-CONTRACTOR"
- "Excellent job from quote to finish!"
- "PROFESSIONAL CONTRACTOR"
- "The contractor had water damage work inside the home as well as the new roof. The new roof went well regarding the timing and installation so far as I can tell. the interior was another matter. The contractor was totally unresponsive and only when I personally called the owner did action occur to get finished 3 months after they began. I further requested they complete a form I sent to reduce my home owners insurance, and yet another 30 days later they have not responded despite multiple attempts. I would not recommend this contractor and am totally disappointed you have them listed as a master contractor as I chose them because of their rating on the GAF site."
- "Lack of Supervision"
- "EXCELLENT JOB START TO FINISH"
- "Professional & Knowledgeable Contractor"
- "Customer asked us not to share his/her review."
- "ATTENTIVE AND KNOWLEDGEABLE."
- "DEFINITELY KNEW THE PRODUCT"
- "Great Job"
- "Simple, not Complicated"
- "Customer asked us not to share his/her review."
- "FAIR CLAIMS ROOFING"
- "FAIR CLAIMS ROOFING"
- "Fantastic Crew"
- "PROFESSIONAL KNOWLEDGEABLE CONTRACTOR"
- "Friendly, Informative, and Attentive"
- "Customer asked us not to share his/her review."
- "Honest and knowledgeable contractor"
- "FAILED TO MEET OUR EXPECTATIONS"
- "Excellent workmanship. Careful with our home and landscaping."
- "Professional, understanding and very knowledgeable."
- "Customer asked us not to share his/her review."
- "Customer asked us not to share his/her review."
- "Customer asked us not to share his/her review."
- "Customer asked us not to share his/her review."
- "ACCOMMODATING, PROFESSIONAL, KNOWLEDGEABLE"
- "were sincere in finally resolving the problems we had from the initial installation. I'm not sure I would feel 100% comfortable recommending FCR to friends, or neighbors, unconditionally."
- "Deliver what they promise"
- "are a company built on integrity that delivers a superior product. We felt like the attention to detail and getting it right was exceptional. They even covered all the stacks on the roof with covers. Several of our neighbors with GAF roofing have commented very positively on the differences in our roof and theirs. Whatever contractors they used did not do the exemplary job FairClaims did for us."
- "Customer asked us not to share his/her review."
- "act professionally and get the job done according to agreed contract and on time."
- "Did a great job, acted professionally and completed the roof on time."
- "are honest, capable and an excellent company to do business with."
- "TAKE PRIDE IN THEIR WORK"
- "Customer asked us not to share his/her review."
- "lived up to there word"
- "met my expectations and installed a good looking roof in a professional manner"
- "are courteous professional and concerned about the client"
- "conduct themselves with a high degree of professionalism and constantly strive to exceed your expectations. I have already recommended Justin and Fair Claims Roofing to several of my friends and neighbors."
- "Are a solid value with a trusted reputation. They completed the project as explained in our initial meeting. I am confident that FairClaims will be there should I have any future roofing needs."
- "did a great job"
- "are honest and do quality work"
- "were honest and explained the product and process to us"
- "are proficient, timely, and did everything as promised. Good Installer who did excellent job on ridge vents & gutter screens."
- "did an excellent and professional job."
- "Performed on what they promised without them, I wouldn't have this new roof."
- "were honest, up front with costs, and tried to meet my needs appropriately."
- "all else was perfect are professional in everyway"
- "i am not sure until i see my roof sealed completly"
- "they did a good honest job"
- "fair and honest."
- "do exceptional quality work, on time, on budget, professional...the finished product is outstanding and adds value to our home!"
- "performed a professional installation and follow up"
- "care about doing a good job"
- "did the job in such a professional manner. Very impressed with everyone, the job and the cleanup."
- "Customer asked us not to share his/her review."
- "They are nice people and get the job done in professionaly."
- "Customer asked us not to share his/her review."
- "do what they say they will do"
- "were very professional and efficient."
- "Customer asked us not to share his/her review."
- "strive for total customer satisfaction."
- "Customer asked us not to share his/her review."
- "acted professionally"
Awards
Installation Excellence Award
This award is for contractors that consistently install with a very high level of quality and provide their customers the highest protection that GAF offers.
Consumer Protection Excellence Award
This award recognizes those contractors that best protect their clients with system selling and enhanced warranties.
Training Excellence Award
This award is for contractors that are committed to training and continuous improvement.
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