Fairclaims Roofing & Construction

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"I purchased a new home in April 2020. On 7/10/2022, a large puddle appeared on the floor around an air vent. I promptly e-mailed the builder Kurk Homes and was advised that I should contact the installation roofer – Fair Claims Roofing (FC) Chris Honeycutt, the individual who FC claimed installed the roof, came to my home in July 2022 to inspect, but he did not even bring a ladder and said it was likely a “fluke” and to keep an eye on the issue. New roof leaks in the same area in Feb 2023. I contacted Honeycutt and he inspected the roof on 2/14/2023 without entering the attic and scheduled a roof “tune up” on 2/23/2023. The same day, after they left, I noticed leaking in the back room of the home. Honeycutt performed another inspection on 2/27/2023. I was told nothing out of the ordinary was noted and that the flashing looked good, and again it could be a “fluke”, but on Mar 17, water penetration occurred in that room, I climbed into the attic and took photos. FC sent Johnny back out on 3/21/2023. He caulked a small hole in the roof, which is what was believed to have caused the water penetration. In June 2023 the roof was leaking more profoundly in the front bedroom of the home, supposedly resolved during the entire roof “tune up.” I was upset and submitted communication to FC via their online request portal asking for another roofer to inspect these issues. The owner Justin Oneal then inspected and stated that the J (endwall) flashing near the dormer was leaking was crimped, and that the decking was “squishy.” He advised he would provide a quote for step flashing, something that he said should have been installed in this area to begin with but advised the budget provided by the home builder did not allow for this upgrade, and replacement of the decking/shingles. I received an invoice that did not mention the decking but included shingle replacement and 76 ft of step flashing ($1266.92). When Johnny, returned on 6/14/2023, I told him of the “squishy” decking, and he advised he was not provided with that information. He had a sheet of plywood in his van, and he replaced the decking and did the shingles/flashing on the front of the home. The estimate was supposed to be step flashing for the entire half of the home, front to back and he said that’s not what he was told. When the time for payment came, I told FC that only the front of the home flashing was replaced, and they sent Johnny back out to complete the step flashing on the back of the home on 6/16/2023. At this point, ONeal stated he would warranty this repair for 2 years. After the drought period, the first rain on 9/16/2023 showed that the leak in the front of the home was not repaired. Large amounts of water flooded in through the smoke detector, setting off fire alarms throughout the whole home. The leak has now moved from the dormer location to the side wall area. I contacted Justin at Fair Claims roofing and advised that again the roof was leaking. He was ‘flabbergasted’ and came to inspect the roof on 9/19/2023. At this point, he advised that the sidewall siding was touching the roof at a small area that needed to be cut off and that the dormers needed gutters. He also said some things he “was not happy with” regarding the previous repair. After 8 inspections, my husband and I advised ONeal that we would be seeking another opinion. At this point, he became hostile and stated that the repair warranty had expired and he was fixing this out of good faith. He also stated that the interior sheet rock was not covered under the warranty even though we had it repaired 6/21/2023 ($1250). Other roofing companies have now come to my home and performed thorough inspections of the roof (something I thought would have been done with the whole home tune roof tune up) and noted areas of shingle buckling, non attached shingles, incorrectly installed shingles not to mention the “fix” on the leaking areas is nothing but caulk and improperly installed step flashing/shingles. If you care about your home and roof avoid Fair Claims Roofing."

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"If you’re interested in the “quality” of Fairclaims Roofing & Construction come on by our home. We purchased the model home in Thousand Oaks Magnolia called The Thousand Oaks, a modern farmhouse. Initially the transaction was superb, and we were really excited to own the beautiful home. We have more rooms within the house that leak due to a poor roofing subcontractor (Fairclaims Roofing) than we have dry rooms that has failed to remedy the situation in visiting the house and repairing it at least 8 times. Each time we paid for the visit to the roofing subcontractor Kurk Homes said they used. The owner, Justin, company came out a couple times but was as incompetent in recommending a fix and identifying the problem as the crew was installing the roof. His excuses were blaming it on the design of the house, Kurk Homes built this as a model home so the roof was not done with the right quality, and the builder was not willing to pay for the correct materials, etc. Moving forward from that mess we had independent roofing inspectors individually inspect the leaking areas and the entirety of the roof. Well, it comes to find out that our shingles would not even pass a warranty because the roof was not properly installed and the granularization of the shingles showed they were too old and improperly stored prior to installation. PLEASE NOTE: This was two different independent inspectors that noted the EXACT SAME THING.....you need a new roof due to the poor craftsmanship on the roof and how can you warranty something that was never done right in the first place."

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"Justin and the entire FairClaims Staff were very professional and were great to work with. They replaced my roof in one day! Their work was excellent and their clean up after the job was completed was also excellent. My roof looks fantastic! Justin explained in detail all of the different types of materials they offer & helped me to choose the materials that were best suited to my needs. Justin was very helpful! I would definitely use them again and would recommend them to anyone needing an excellent roofing company.”"