Empire Contractors LLC

Empire Contractors LLC

Empire Contractors LLC
2300 Montana Ave Ste 501, Cincinnati OH, 45211 USA

Overview

About Us

Empire Contractors LLC is a locally owned and operated General Contractor. We believe in supplying you quality labor and elite customer service. Call us for a free consultation or inspection today. "Establish Trust, Earn Loyalty"

At-A-Glance
Member Since:
3/17/2017
Certifications & Awards

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.8 (152)

Google Reviews

Contractor reviews from customers on Google

  • "Contacted them about siding damage that i had been wanting to get repaired and a storm further damaged it making it urgent. Responded very quickly and had it promptly repaired. Installers were friendly and work looks good."

    - K.F, Apr 22, 2022

  • "They came as soon as it stopped raining and put the gutters up while I slept (3rd shifter). The new gutters look great. They definitely look bigger and better than both my neighbors. I am thoroughly happy with the installation. Thank you!"

    - C.M, Apr 19, 2022

  • "Overall Empire did an amazing job installing our new roof. They were detail oriented and were thorough in their work. They were communicative and kept me informed throughout the process to let us know about wood that needed to be replaced as they were working. I would recommend them to anyone!"

    - L.H, Mar 23, 2022

See All Google
4.8 (152)

Google Reviews

Contractor reviews from customers on Google

  • "Contacted them about siding damage that i had been wanting to get repaired and a storm further damaged it making it urgent. Responded very quickly and had it promptly repaired. Installers were friendly and work looks good."

    - K.F.

  • "They came as soon as it stopped raining and put the gutters up while I slept (3rd shifter). The new gutters look great. They definitely look bigger and better than both my neighbors. I am thoroughly happy with the installation. Thank you!"

    - C.M.

  • "Overall Empire did an amazing job installing our new roof. They were detail oriented and were thorough in their work. They were communicative and kept me informed throughout the process to let us know about wood that needed to be replaced as they were working. I would recommend them to anyone!"

    - L.H.

  • "Empire and its staff are very professional and willing to advocate on the customer's behalf with the insurance company which I found extremely beneficial. The installation was good and done in a timely manner."

    - L.M.

  • "We contacted Empire at the recommendation from a family friend and couldn't be happier. They handled dealing with the insurance company, met the adjuster on site to walk thru what needed to be done. Adam Ruehl was our guy and he was prompt, professional and always pleasant. Everyone we dealt with was amazing. After the ins. approved the work, the job was done in a day. Highly recommend Empire."

    - M.A.

  • "Empire did an high quality job installing siding to my whole house! Timely communication, diligent workmanship and superior quality. We highly recommend them."

    - S.O.

  • "Sales person was prompt and courteous and work started in a timely manner. Clean up after the job was excellent and inspection was also done in a timely manner. Price was reasonable"

    - M.K.

  • "I am the Director of Maintenance for a 19 building townhouse complex. Empire Contractors recently completed a new roof installation on all the buildings. They did a FANTASTIC job!!They were always on time, communicated extremely well with homeowners and board, very professional, did exactly what they said they would do, and did a phenomenal job of cleaning up at each building. Each and every resident in our complex we’re impressed with the work that they did. I would HIGHLY recommend them for your roofing project."

    - M.R.

  • "My husband and I had a very disappointing and discouraging interaction with Brent, one of the contractors from Empire Contractors today. When I originally reached out to Empire, I made it very clear — both in the my initial inquiry and then my initial chat with Brent — that my husband and I are in the research process of looking for a roofing contractor, hence only wanting to get an estimate for a roofing job and not wanting to invest in anything for at least another year due to other uprising priorities. Over the last few weeks, Brent and I spoke a handful of times via phone and I believe I communicated clearly that we simply wanted an estimate, thus not making this inspection super urgent. Unfortunately, Brent had to reschedule several times due to weather — which he communicated well and we completely understood — but there was one event in which he didn’t communicate with us that he needed to reschedule until a couple days after that scheduled time, which was frustrating. Nevertheless we continued to work with him since, again, this was not an urgent request. Once the weather finally let up and he did come by for an inspection, Brent immediately stated that he was going to file an insurance claim due to some wind damage. He didn’t even do an inspection or give us an estimate. Now my husband and I had communicated several times already that — due to other pressing priorities — we just needed an estimate to get an idea of how much this job will cost and that’s it. When we reiterated this to Brent at his visit and stated that we did not want the job done immediately, his demeanor changed and he became argumentative. He continuously pressured us about the roof damage, asked why we didn’t want to file a claim, suggested that there might be more damage by the time we are “ready” to file a claim, and made comments about how he “could’ve just told us an estimate over the phone” and how the estimate “might change next year in the event that roofing costs increase 4x.” My husband and I did apologize for any miscommunication, but nevertheless he — and Empire as a whole — left a very negative impression. Once we have other priorities are in line, we will not be returning to their business."

    - B.D.

  • "UPDATE: I have changed my rating from 2 stars to 4 stars. Patrick, one of the owners called to follow up on this. He said they had a change in staffing and so my issue was not handled appropriately and by the right people. He admitted my first experience with them was not typical and sent someone out to fix my issue. Everything looks great now and I appreciated that they turned something negative into a positive experience. I could tell that he was sincere about wanting my satisfaction. Thank you, Patrick. _______________________________________________ I recently had my gutters replaced. All in all, the gutters look nice, but the installers finished the job and left without checking off with me, or bringing to my attention the fact that because of the larger gutter size, they used two elbows to go around an electrical outlet on the front of my home, instead of running the downspout straight down as it had been before. It's very industrial looking and the big S-curve is an eyesore near my front entrance. I kindly asked if they could look at another solution and sent pictures. Weeks passed and no one contacted me, except to send a reminder to pay my balance due. I reached back out to let them know I was still waiting on a solve for the downspout. They called me back to say that I should just have an electrician come out to move the outlet, even though my pictures show (and I had another contractor verify) that if they had just removed some tabs on my outlet cover (or asked me to do it), they could have fit the downspout straight as the one before. Jeff from Empire called me and was very argumentative and claimed he didn't need to come out and look at it, because there was nothing they could do (without laying eyes on it himself besides the pictures I sent...even though I just told him the other contractor measured it and said it could be done). He finally, with attitude, said he would come out, but since he clearly wasn't going to make an effort and was not kind to deal with, I told him not to bother and paid my balance. I guess I'll have to find someone else who's willing to correct what they don't care to after I paid them thousands of dollars. While it's not something major, this makes me wonder if they will stand behind their work if there is a bigger problem with the rest of the gutter install. My guess is they won't, unfortunately."

    - J.F.

  • "To be honest, my plan was to check three different roofing companies. The first on my list was Empire Contractors so I called them. It only took 30 minutes for them to come to my home. Adam Ruehl, the foreman and the certified inspector, checked my roof and explicitly explained everything about it (I had wind damaged shingles.) What an amazing person he is! He was so hospitable during our first meeting that I didn't even need nor want to consider the other roofing companies on my list. The roofing team replaced all of my shingles and gutter guards all for an affordable price! I was so satisfied with the results that I recommended them to all of my friends and family. They truly deserve five stars! - Abraham Wayeso"

    - Z.A.

  • "After discovering a leak with our roof, my Husband and I contacted Empire to inspect the issue. Empire was prompt, detailed, and knowledgeable. We ultimately contracted with Empire for a full roof replacement and we couldn't be happier with our decision. Adam was a fantastic salesman to work with. He took time to answer all of our questions, explain the issues and all possible solutions, and he communicated frequently regarding the status of our project. The repair team also did a fantastic job as well with the installation of our new roof. Additionally, they were courteous, and left our property spotless. I would highly recommend Empire!"

    - A.S.

  • "After searching for a company to replace my roof and gutters, I came up Empire based on others’ reviews. I went with them and I couldn’t be happier. Everyone I dealt with were extremely professional and always got back to me whenever I had questions. They did a fantastic job and even fixed an issue I had been dealing with for a number of years. Their work was exceptional and I highly recommend Empire Contractors!!!"

    - P.D.

  • "I contacted this company because they were a "neighbor". Glad I did. Competent, Professional, and impressive work. PLUS the new roof looks great. The sales rep ADAM is the kind of salesman you want when you have a need... courteous, patient, knowledgeable and a sense of humor. The last thing has nothing to do with a roof... but has plenty to do with a work relationship IMO."

    - B.L.

  • "Two yrs ago, I had 2 roofs replaced by Empire. As a single, female, homeowner it's difficult at times to find contractors that don't take advantage - which leads me to Empire. Not only did they do well by me but, they took the time to inform me in language I understood.. Even though it's been 2 yrs., they did not hesitate to come out & examine my roof, at my request. Everything was fine but they found something that needs repaired, that was not the roof, & brought it to my attention. They didn't have to go out of their way like they did but, their informing me helps me avoid a future problem. So 2 yrs., later I am still glad that I chose Empire"

    - N.G.

  • "My inspector Brenton was on top of everything. He made the entire process so easy. My roof and gutters are so beautiful I couldn't be happier with the final results. They were fast and were sure to clean up everything when they were finished. I cannot say enough great things about these guys!"

    - T.P.

  • "Great company to work with. Been meaning to write a review since last September when they did my roof. Very professional, walked me through the whole process. Went through everything with my insurance and helped with the claim. Very patient with my insurance and mortgage company when the complications popped up with payment. They understood I had an active leak in my roof and expedited the work. Very happy with them and highly recommend."

    - J.R.

  • "Adam, Mark, and Company did an excellent job through the entire process. When another major roofing company flat out says for flat roofs Empire is the best it was the one and only choice I needed to find. I would recommend Empire for any type of roofing needs. Mine was not only flat and needed rubber but shingles in other areas as well. They worked with my insurance company and did an excellent job. Again, Thank you guys. -Jamie"

    - J.E.

  • "Excellent work performed. Sided entire house in 3 days and the crew kept in touch with me to ensure I was ok with the work and how I wanted some of the difficult work performed. It looks like a brand new house. Adam was always responsive and answered all questions about the job and made multiple visits as requested. I liked that they used a 3D modeling system to build a model of my house so I could see what the siding color looked like and the how the different trims would look. I also liked that they provided a line-by-line quote of all material needed and the work they were going to perform. I knew exactly what I was buying and receiving - their quote was much better than other companies who listed only a price and said "siding". I would highly recommend."

    - O.M.

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4.6 (28)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Empire Contractors LLC"

    - G.M, | Cincinnati OH
    Nov 6, 2020

  • - B.R, | Cincinnati OH
    Aug 17, 2020

  • - E.B, | Cincinnati OH
    Aug 7, 2020

4.6 (28)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Empire Contractors LLC"

    - G.M, | Cincinnati OH

  • - B.R, | Cincinnati OH

  • - E.B, | Cincinnati OH

  • "Customer asked us not to share his/her review."

    - X.X, | Cincinnati OH

  • "Customer asked us not to share his/her review."

    - X.X, | Cincinnati OH

  • "GREAT CUSTOMER SERVICE"

    - D.S, | Cincinnati OH

  • "Couldn%27t have ask for anything more."

    - G.R, | Cincinnati OH

  • "WENT ABOVE AND BEYOND"

    - G.R, | Cincinnati OH

  • - J.P, | Cleves OH

  • "WE ARE SCHEDULING"

    - C.C, | Cincinnati OH

  • "VERY PROFESSIONAL"

    - E.B, | Cincinnati OH

  • - S.M, | Cincinnati OH

  • "Customer asked us not to share his/her review."

    - X.X, | Cincinnati OH

  • - J.C, | Cincinnati OH

  • "Very%2C Very Impressed"

    - K.S, | Bromley KY

  • - C.W, | Bromley KY

  • "INSTALLER"

    - G.V, | Cincinnati OH

  • - P.L, | Cincinnati OH

  • - D.W, | Cincinnati OH

  • - R.W, | Cincinnati OH

  • - K.C, | Cincinnati OH

  • - R.F, | Alexandria KY

  • "PROFESSIONAL"

    - S.S, | Cincinnati OH

  • - A.H, | Cincinnati OH

  • "Customer asked us not to share his/her review."

    - X.X, | Cincinnati OH

  • "GREAT CUSTOMER SERVICE"

    - T.A, | Cincinnati OH

  • "Customer asked us not to share his/her review."

    - X.X, | cincinnati OH

  • "Very Professional, Came out more than once to make sure we were on the same page before starting the Project."

    - T.H, | cincinnati OH

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Awards

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