Custom Remodelers Inc

Apr 22, 2021

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"SWIFT AND EFFICIENT CONTRACT OWRK"

May 7, 2020

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"CONTRACTOR NOTES"

Feb 10, 2020

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Dec 2, 2019

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"Not professional or Knowledgeable"

Nov 13, 2019

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Nov 11, 2019

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Oct 29, 2019

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"GREEDY AND UNSATISFACTORY"

Oct 8, 2019

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Oct 7, 2019

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"Customer asked us not to share his/her review."

Aug 30, 2019

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"VERY PROFESSIONAL"

Aug 29, 2019

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"They were GREAT%21"

Aug 19, 2019

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"Customer asked us not to share his/her review."

Jul 31, 2019

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"PROFESSIONAL AND KNOWLEDGEABLE"

Jul 16, 2019

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"At least it%27s on..."

Jun 13, 2019

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"FRIENDLY, KNOWLEDGEABLE SALESPERSON"

Jun 6, 2019

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"Customer asked us not to share his/her review."

May 31, 2019

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"EVERYTHING WAS GREAT BUT..."

May 10, 2019

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"SEEMED TO BE KNOWLEDGEABLE"

Apr 27, 2019

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"VERY GOOD PEOPLE TO DEAL WITH"

Apr 24, 2019

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Apr 16, 2019

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"Quick and Excellent"

Feb 15, 2019

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"PROFESSIONAL & KNOWLEDGEABLE CONTRACTOR"

Jan 28, 2019

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"Professional knowledgeable"

Jan 17, 2019

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"CR Overall"

Jan 11, 2019

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"PROFESSIONAL AND KNOWLEGABLE CONTRACTOR"

Dec 26, 2018

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Nov 29, 2018

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Nov 26, 2018

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"PROFESSIONAL AND VERY KNOWLEDGEABLE"

Oct 12, 2018

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"Great knowledge and went the extra mile"

Oct 8, 2018

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"Customer asked us not to share his/her review."

Oct 4, 2018

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"WORKED WITH US W/INSURANCAE CO."

Oct 2, 2018

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"CRI REMODELERS"

Oct 2, 2018

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Sep 28, 2018

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"From the representative's explanation of the work that needed to be done and description of the products available to the workers who were polite and conscientious, I had great confidence in the product being installed and that it was being done with care and expertise."

Sep 14, 2018

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Aug 31, 2018

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"VERY PROFESSIONAL AND KNOWLEDGEABLE"

Aug 31, 2018

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"Customer asked us not to share his/her review."

Aug 30, 2018

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"Customer asked us not to share his/her review."

Aug 13, 2018

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"GREAT SALESMANSHIP RYAN & SAMANTHA"

Jul 23, 2018

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Jul 12, 2018

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"HARD WORKING"

Jul 11, 2018

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Jun 27, 2018

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"CUSTOM REMODELERS INC/STEVE"

Jun 7, 2018

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"Customer asked us not to share his/her review."

May 29, 2018

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"The Beautiful Roof"

Mar 16, 2018

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"EFFECIENT TEAR OFF AND INSTALLATION"

Mar 15, 2018

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"OUR CONTRACTOR WAS GREAT TO WORK WITH."

Mar 13, 2018

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"CUSTOM REMODELERS"

Feb 6, 2018

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Jan 12, 2018

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Jan 10, 2018

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"PICKED UP 20 MAINS MYSLEF IN THE DRIVEWA"

Dec 19, 2017

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"Customer asked us not to share his/her review."

Dec 6, 2017

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"COMMUNICATION WAS HORRID"

Nov 28, 2017

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"Customer asked us not to share his/her review."

Nov 28, 2017

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"Customer asked us not to share his/her review."

Nov 9, 2017

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"YOU SAY IT PERFECTLY"

Nov 8, 2017

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"AMAZING"

Oct 13, 2017

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Sep 25, 2017

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"Did what they said they would"

Jun 5, 2017

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"GOOD INSTALLATION"

May 10, 2017

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"Customer asked us not to share his/her review."

May 8, 2017

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"PROFESSIONA, FRIENDLY, AND KNOWLEDGEABLE"

Apr 12, 2017

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Apr 6, 2017

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Mar 31, 2017

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"TOP NOTCH CONTRACTOR"

Mar 23, 2017

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Mar 7, 2017

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"GREAT INSTALLATION"

Feb 8, 2017

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Jan 19, 2017

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"Clean-Up"

Jan 18, 2017

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Jan 17, 2017

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Jan 4, 2017

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"Bad Contractor"

Jan 3, 2017

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"PROMISES NOT KEPT"

Dec 14, 2016

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Nov 3, 2016

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"AWESOME CONTRACTOR."

Nov 1, 2016

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"GOT THE JOB DONE"

Oct 25, 2016

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"SOUNDED GREAT, FOLLOW THROUGH"

Sep 20, 2016

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"Customer asked us not to share his/her review."

Aug 30, 2016

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"PROFESSIONAL CREW"

Aug 21, 2016

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Aug 15, 2016

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Aug 2, 2016

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Jul 3, 2016

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"GREAT SALES, POOR CREW, OK OUTCOME."

Apr 15, 2016

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"Customer asked us not to share his/her review."

Mar 25, 2016

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Mar 11, 2016

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"SEMI-PROFESSIONALD SALES PEOPLE"

Feb 26, 2016

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Feb 19, 2016

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Feb 5, 2016

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"Custom Remodelers did a wonderful job. Would definitely recommend them"

Jan 22, 2016

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Jan 13, 2016

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"SALESPERSON NICE"

Jan 4, 2016

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Dec 22, 2015

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Dec 11, 2015

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Nov 20, 2015

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Nov 13, 2015

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Nov 13, 2015

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"Customer asked us not to share his/her review."

Oct 23, 2015

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"Promises were made and Promises were kept!"

Oct 23, 2015

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"FOR WHAT THEY DID"

Oct 22, 2015

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"BE SURE AND HAVE ALL"

Oct 9, 2015

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Oct 9, 2015

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"Customer asked us not to share his/her review."

Oct 2, 2015

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"UNDERSTANDING AND KNOWLEDGEABLE"

Sep 25, 2015

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"Customer asked us not to share his/her review."

Sep 11, 2015

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Sep 11, 2015

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"GOOD GUY"

Sep 4, 2015

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Aug 28, 2015

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"PROFESSIONAL KNOWLEDGEABLE CONTRACTOR"

Aug 28, 2015

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Aug 13, 2015

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"Customer asked us not to share his/her review."

Aug 7, 2015

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Aug 7, 2015

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Aug 7, 2015

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"Very professional."

Aug 7, 2015

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Aug 7, 2015

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"GOOD"

Jul 31, 2015

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"Customer asked us not to share his/her review."

Jul 9, 2015

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"PROFESSIONAL CONTRACTORS"

Jun 23, 2015

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"Customer asked us not to share his/her review."

Jun 12, 2015

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"Courteous Professional Contractor"

Jun 5, 2015

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"Customer asked us not to share his/her review."

May 22, 2015

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"Customer asked us not to share his/her review."

Apr 24, 2015

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"Customer asked us not to share his/her review."

Apr 10, 2015

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"Some Suggestions"

Apr 5, 2015

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"Customer asked us not to share his/her review."

Mar 20, 2015

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"SALES PEOPLE DIDNT LISTEN"

Feb 20, 2015

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"Customer asked us not to share his/her review."

Jan 31, 2015

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"PROFESSIONAL AND KNOWLEDGEABLE CONTRACTO"

Jan 1, 2015

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"WOULD NOT HAVE USED THEM"

Nov 26, 2014

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"Negative Review"

Nov 21, 2014

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Nov 14, 2014

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"The Certified contractor needs to do more research on who they hire and how they do the work."

Nov 14, 2014

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Nov 7, 2014

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"Better time estimate"

Oct 31, 2014

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"THEY WERE BOTH EXCELLENT"

Oct 3, 2014

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"Professional and knowledgeable contractor."

Sep 26, 2014

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"Customer asked us not to share his/her review."

Sep 19, 2014

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Jul 11, 2014

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"Customer asked us not to share his/her review."

Jun 27, 2014

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Aug 3, 2021

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"I wanted to have an estimate done on my roof, only for Mike to force me to have my wife here with me(wouldn't allow her to call in during estimate) or they would not do the estimate. I understand that a spouse should have input on something like this but my wife has a full time job, is in school and most of her free time is spent studying or at the gym so it is very difficult for her to make time. I stated to them several times that my wife does not care about the color and is also not paying for this roof as she is saving all her extra money for school. This ridiculous policy of having a spouse here in person is why I am giving them 1 star and they are not getting my business."

Aug 3, 2021

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"What a nightmare! Nice kid comes knocking on the door, John does a great job so I figured we set up a consultation. Keeps asking us for an evening appointment. We tried to schedule a late morning one. Gets Mike on the phone and this guy is a total tool. Completely unprofessional and a bully. Tries to change my appointment to the evening. Told him to keep morning appointment. Wouldn't listen to me, keeps telling me to change it. I ask him why, he says cause it will work better. Told him it wouldn't, then tells me he wants us to have enough time. Asked if it will take more than an hour, he says no. Then I tell him that the morning appointment should be just fine. Wouldn't listen to me. At this point I'm pretty much having a shouting match with him over the phone as he keeps talking over me. Just had to tell him he lost the sale. John hangs up. Wished the young guy good luck. Hope he finds a different job. Mike was extremely rude just trying to schedule an appointment. Can't imagine the headache it would be if I actually went with their services and spent money. At least now I know I'm not going with CRI when I need work done."

Jul 29, 2021

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"Great deal but terrible follow through. Never on time, never communication with me, last minute changes not told ,had to call back many times to figure out what was even going on, sitting around waiting for things that don't happen when they say they will. Put in least amount of investment. Two guys did my downstairs windows, except the company made one the wrong size, so another few months to wait. Then didn't clad it, came back , same guys, failed at cladding, said they needed to send the siding guys. Still waiting two weeks later. Good product for windows though."

Jul 20, 2021

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"Great deal but terrible follow through. Never on time, never communication with me, last minute changes not told had to call back many times to figure out what was even going on, sitting around waiting for things that don't happen when they say they will. Good product for windows."

Jun 21, 2021

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"I had CRI replace the siding and "picture" window on my house, and they did a fantastic job! The workmanship is top-of-the-line, they were patient with me and all of my questions - and answered them all in a professional manner. They were prompt and ready to work each day, and were able to juggle things around due to varying weather conditions. The only thing that I could possibly complain about was the lack of a "CRI" sign in my yard while the work was being done. I highly recommend them, and will definitely use them again for any projects down the road - such as re-roofing."

Jun 8, 2021

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"We spent many thousands of dollars with this company. One window would not stay open. Called for repair. After a little negotiating she said the windows were under warranty but the service call is not and I would need to pay $99. Fine, I need the window to stay open. Service man was there less than 5 minutes. Replaced the pin. They could have asked some questions and told me where to get a replacement pin (send me one free) and how to replace it myself. Very disappointed with the cost vs time spent."

May 25, 2021

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"Wow, what a poor job done at my house. My roof has been done 3 weeks before the first wind in the season blows out my shingles. I have kept calling them and so far nothing has been done. As I believe strongly, they installers did a bad job. They installed it rush and at a dark times. I am surprised that they never return my phone calls. The city came to my house and inspected and helped me with good directions."

May 25, 2021

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"Product was good (I had a custom-sized, very large sliding glass door installed,) staff was friendly, the work done was of high quality. But I will say that the communication was not ideal. Some problems that you may run into: was told it would be a 2-day job, the company ended up coming to my house 5 times. Mostly for work that was known ahead of time. That means that it took 2 months to get from install to finished drywall instead of the week or 2 that I expected. The customer service reps are super nice and very helpful when you get a hold of them, but you might find times when no one answers the phone and all of the "dial __ for ____" numbers in their system send you to the wrong place. Didn't seem like anyone was really talking to each other, as I had to continually remind the workers (whom I assume were subs) that there were other things that needed to be done to pass inspection. Overall, I really like the work done, just took a while to get there."

May 12, 2021

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"CRI lost any future business with us and I would absolutely not recommend this company to anyone! We had our roof replaced 2 months ago and no one has called to follow up with us or to come and and inspect the roof. I have called many times and no one answers the phone. I have left messages and no one has returned my call, but yet before they sell you the roof someone calls you twice a day. They keep sending me a bill in the mail saying that I have to pay the amount in full because they apparently did not process the loan information the right way. I still have yet to get my first bill from the finance company. I have some issues with the finished roof and I would like them to be taken care of, but I guess we have kind of given up so my last resort is to leave this negative review, which is not something I take lightly. There was no one on the roofing crew that spoke english so there was no way to communicate our concerns while they were here. The sales man told us that we would have metal valleys installed- there is none. They sold us a product that they did not even install! The silicone is VERY sloppy-big globs in spots- looks like a 5 year old did it. And the silicone itself that they use is questionable- it is nova flex clear silicone which is what they use to seal the outside of campers.....I don't know why they did not use roof sealant. The drip edges are loose, not nailed down. Some of the shingles are not laying flat and it is wavy in some spots. There is silver insulation sticking out in some spots- it is not even covered-looks horrible! They also left some of those plastic pieces that come on new shingles up on the roof- and there is one stuck on a high corner that just blows in the wind all day and drives me absolutely nuts-sounds like a plastic bag blowing in the wind. So they can't even give me a phone call back and all I want is a few things taken care of. Worst customer service I have EVER had with a company. Buyer beware!"

Apr 27, 2021

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"We had our windows, patio doors, front door, and siding replaced. First they replaced the windows and doors. The 2 guys that put in our windows and doors were professional and very helpful in answering our questions. We requested the same guys to finish some of the work that couldn't be done at the same time. We like the look and no more drafty windows and doors. Next they did the siding When the siding was replaced, we had snow on the ground, so we understand they couldn't find all the nails and such. So after the snow melted we found them. the team who did the siding did a great job. They were interrupted for a few days due to the really cold weather, but then came right back to finish up the job. We are enjoying the new sliding doors. There was a couple hiccups but all was fixed correctly and both crews work was great and they did a fantastic job of cleaning up. Would we recommend them? Yes. People have liked the new look of the house and said it looked like a band new home, as do we. With best regards: Dave and Sarah Scott"

Apr 1, 2021

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"It was a horrible experience dealing with Custom Remodelers. They promised to complete our roof replacement in one day. On the day they started, only one guy showed up. Four days passed before they showed up again and finished the job... Or so we thought. None of the guys spoke English, so I had to communicate some parts of the job that we're in the contract, but they did not know about, by pointing and using hand signals. There was supposed to be at least one guy there at all times that could speak English. They ran out of gas for their compressor and I had to give them my gas to finish. I had to borrow them tools to remove an unused vent pipe. After they left, we noticed they had removed two of the attic air intake vents and shingled over the holes. I contacted them about this and they claimed not to know about it. I had to send them pics of the roof from before the replacement to show that the vents were supposed to be there. This would have caused major ice dam problems! It was two weeks before they came back and put the vents in. When they showed up, they didn't have a ladder with them. I had to borrow them a ladder? A few days later, we noticed water dripping from our gutters so I went up to see what was going on. I found the gutters were broken in multiple places and the leaf guards were not put back on properly. I would not recommend CRI to my worst enemy! They were VERY unprofessional and completely incompetent!"

Mar 21, 2021

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"Replaced the siding on my home. The installers arrived on time all four days it took to remove the old siding and install the new siding. No time was wasted as they started working on arrival only stopping for scheduled breaks and lunch. The installation was completed efficiently with high quality workmanship! Each day the site was cleaned up before the installers left. I felt at ease with the work being done and had all my questions answered professionally and to my full satisfaction. Overall I would highly recommend Custom Remodelers Inc. to anyone planning home repairs. Thank you for a job well done."

Feb 20, 2021

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"I have had my windows for 3 years now and am very happy. They came and hung 8 windows in a afternoon. So my house wasn't open for to days. I have seen a decrease in my energy bill and was surprised how bad the old windows really where. Our bathroom was never warm and is now easy to heat a big improvement."

Feb 18, 2021

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"Jason was our service provider today and he was amazing! From showing up on time, to being professional, but also being very informative. He also connected with my husband and myself. Ran down everything with us step by step, he was in general amazing and great at his job. We have already worked with the company a few years back and loved our door that was done. Now we will be back to add a new patio door in."

Jan 7, 2021

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"Had my roof replaced in 2019 and are currently working with them on replacing my siding. I have only had the most professional experience in working with them. So far the return on my invest of the roof has been phenomenal. Their responsiveness and staying with in promised timeline has been nothing short of excellent. I highly recommend Custom Remodelers!"

Jan 5, 2021

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"I wish the colors we picked out would have matched existing colors better. Disappointed with the end product of color scheme. The installer did a great job, he went above and beyond, especially with installation of door. More time could have been spent on clean up."

Dec 31, 2020

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"I had CRI install 4 new doors in my home. Zack and Josh were timely and professional during the install. Even when they hit some odd sizing issues since my house is old and the framing didn't match perfectly with measurements they were able to make it work and got all my doors installed. They did quality work even taking the time to do all little details like caulking and sealing around the doors so they look very good and not rushed since its the last things you do on the install. Its been a month since the install and with the cold weather I have noticed no drafts and they all have a very good seal keeping the house temp more easily regulated which is what I wanted from my new doors. So I would recommend the Doors from CRI as they look great and do their job exceptionally well."

Dec 21, 2020

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"We just had new windows installed by CRI and can I just say.... wow these are AMAZING. You could hear our garage door opening downstairs on the other side of the house (yea that noisy door is another issue) but now... now? In the kitchen right in front of the dang thing? Nothing. It’s amazing. The installing was beyond smooth and the guys were professional. We got a great deal on some great windows and will certainly be looking to CRI in the future. Will definitely recommend to all our friends and family!"

Dec 17, 2020

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"Was recommend by my mom's friend, so we gave them a try. Had a great experience with Jason B. one of the consultant of CRI. He slowly and thoroughly explained everything about their products and how it work. He also went through the information such as the windows and trims making sure that it is what we choose. Kevin M. and his crew installed our windows and the patio door. The Installation went pretty smooth. All the windows and the patio door look very nice."

Dec 12, 2020

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"Zach and Josh installed a wonderful bay window in my living room. It is absolutely beautiful. They did the work in about 5 hours or so. Very quick! They left everything very neat. I love my window and will definitely be doing business with them in the future. I'd give them more stars if I could!"

Nov 20, 2020

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"I had exterior wood trim wrapped with a PVC clad aluminum product. The color match was good. Product is good, had an embossed texture and so looks more classic compared to smooth painted aluminum. Installer was excellent (Mike C.). Very clean and crisp installation, nice looking, minimal exposed nails, clean bends to the aluminum for tight fits, well caulked. I'm very happy with the final job and cost. I definitely recommend CRI."

Nov 19, 2020

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"T.c installed window and sliding door. They had to improvise where necessary and did a great job. Install went well. I recommend this company to do my installs to anyone."

Oct 23, 2020

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"Short of it: It seems like they are sexist liars. They were doing door-to-door sales. The guy said they don't usually go door-to-door, but they were in the area anyways. In conversation, he also said he was all over my city that day (I guess in the area means more than just the neighborhood). He asked if we have any repair needs. My wife asked if they did Stucco repair. He said yes. He asked for a scheduled time to come give an estimate. He insisted that I be there with my wife. My wife told them that that wasn't going to happen in the time slots they had but she is fully capable of making decisions and can confirm with me if needed. The scheduler called to verify times and had the same insistances. My wife asked him if they repair Stucco as a verification. To which he replied yes. The next day appointment, the estimator never showed. Half an hour after the appointment the scheduler called and said the estimator would be 2 hours late. We did not follow up as courtesies weren't given. The estimator showed a day later and said they don't do Stucco, but could give estimates on any outside repair needs (apparently any except Stucco). So she asked for a gutter estimate. The guy then asked if I was home. He refused to give an estimate without me there. He would not give my wife any reason for needed me there except for it is company policy. A verification phone call appearantly wouldn't do either."