Custom Home Exteriors Inc

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"CHE installed Hardie siding on my house, completing the project in June 2021 and on my mother-in-laws house, completing it in February 2022. The total of these two projects was approximately $138,000. Both projects was supervised by Steven Hawkins, who did a great job in seeing that I was satisfied with the final product, as I oversaw both as the homeowner. Now fast forward to September 30, 2022 and hurricane Ian making another of land in South Carolina after punishing Florida. During the storm I had one piece of Hardie siding blow off my house and two areas where the siding was pulled loose, but still in place. Needless to say I was very surprised by this considering the max wind gust according to NOAA in North Myrtle Beach was 58 mph. Regardless I now had siding missing and loose and hurricane season still active. I called CHE the following Monday and got the voice mail of the warranty dept, left a message and did not receive a reply. I called CHE the next day and left a voice mail with no reply. I called again and was finally able to speak with a company rep. I shared my story and my surprise at my siding issues considering the wind rating of Hardie siding. She told me that this would probably not be covered by warranty, but she would pass all of my info to Scott the warranty guy and he would make the decision. She told me I should hear back from CHE in two days. As I write this, it has been 21 days and I have heard nothing from CHE. This is not about this company making a warranty repair or not, but about the simple fact that a customer that spent $138,000 with this company in less than a year can’t even get a return phone call from them. Steven Hawkins is no longer with CHE. If he was still there my issue would have already been resolved one way or the other long before now. This company was quick to respond during both siding project when they were taking my money, but not at all when the projects are completed and paid for. You may want to take this into consideration if you are thinking about using CHE for your project."

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"Stephen Hawkins with CHE just happened to be at my home, checking on a warranty call for work I had done about 9 years ago. We were talking about exterior work in general and I told Stephen I was interested in some new work on my house like siding and windows. Just so happens that Stephen had a window sample in his truck and we went from there to get a complete estimate. I received several other estimates and while the CHE estimate was good, what really pushed me over the edge to select them was my past experiences. While some of the 9 year previous work I had done wasn't actually the smoothest experience, the quick response and effort to correct any and all issues I had was much appreciated and obviously remembered. Choosing CHE for my latest project was an easy decision as the price was fair and I knew exactly the type company I was getting which eased my mind. As of today my current project is nearly done and my wife and I just couldn't be happier with our new windows, siding, paint and gutters. Stephen Hawkins and Sean Sizemore made sure we were happy throughout the project and I will spread the word appropriately. I'm also currently waiting on a new estimate from Stephen for yet another project we have. Once again - knowing in advance what I will receive goes a long way towards a good relationship and good end result in my opinion. I also need to mention all the different crews that worked on our house. ALL of them were exceptionally friendly and professional with very good communication. Being a former manager of people it is entirely clear to me that these people are happy with their positions and what they do for CHE. It isn't easy to get that from people that do work for you and yet it was very clear with standards being followed at all times. Much appreciated!""

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"For the truck drivers you will have to park to the side of the road, in-between Custom Homes Exteriors (on the left) and power Heating & Air (on the right). Mr. Jacob is a baby doll! He communicated lovely with me when I told him I had to stop to get my trailer inspected and it did take a bit but he had understood and was a gentleman. Very kind service here! I believe it will take takes about the average load time 2 hours. Also in order to get out with your semi, you must pull up to the containers (forward). Then you turn left in all the way, then back up and then turn out to get back onto the street."